VAC (GTL) Submission
Revised Code of Washington, Title 72, Chapter 72.09 Submission
Washington Department of Corrections (WA DOC) Telecommunications Services Report

The following information is submitted to the WA DOC in accordance with RCW 72.09.765, Subsection 3, Inmate access
to telecommunication services—Contracting—Reporting

A summary of services offered at each correctional facility:
VAC currently provides telephone communications between incarcerants detained by the Washington
Department of Corrections and called individuals. VAC also provides coin operated telephones at
Washington Department of Corrections Work Release Centers.

Rates charged for, or associated with, providing each type of service including, but not limited to, monthly financial
account maintenance fees, transaction fees associated with money transfers, per call and connection surcharges, bill
statement fees, and refund fees;
This information is part of the existing contract between VAC and Washington Department of
Corrections whereby VAC provides phone call services. Current rates and fees are as follows:
Inmate Telephone Service Call Rates
•
•

Intrastate and Interstate Calls
International Calls

$ 0.11 per minute
$ 1.63 per minute

The rates charged are exclusive of taxes, and other amounts collected by VAC on behalf of, or paid
to, third parties, including but not limited to payments in support of statutory authorities, such as
Federal Universal Service Fee, and any costs incurred by VAC in connection with such programs.
VAC may charge certain ancillary fees, which at not time shall exceed the maximum rates
authorized by the State UTC and the Order 15-136 adopted by the Federal Communications
Commission on October 22, 2015. VAC and Washington DOC per the contract in place as of this
submission agree that the maximum allowed fees shall be:
Fees for automated payment of credit card
and bill processing fees
Fee for payment using live operator
Fee for paper bill/statement
Fee for use of third-party money transmitter
(e.g. MoneyGram, Western Union, credit
call processing, transfers from third party
commissary accounts)
Advance Pay One Call

$ 3.00 per use
$ 5.95 per use
$ 2.00 per use
The exact fee from the third-party provider
passed through directly to the customer with
no markup.
$ 1.19 per call, plus the applicable per
minute rate charge.

A total accounting of commissions provided to the department or correctional facility;
VAC provides Washington Department of Corrections each month with a full and current accounting of
commissions:
Period
June 2020
July 2020
August 2020
September 2020
October 2020
November 2020
December 2020
January 2021
February 2021
March 2021
April 2021
May 2021

Total Commission
$ 372,508
$ 366,039
$ 377,140
$ 370,468
$ 365,386
$ 369,168
$ 362,179
$ 362,370
$ 392,893
$ 372,793
$ 421,243
$ 388,461

A summary and accounting of services used by inmates categorized as indigent;
Currently VAC provides service for use by incarcerants of Washington Department of Corrections. We have
not and currently do not receive information that identifies specific incarcerants as ‘indigent’ and therefore
cannot provide an account of the services used.

One-time and ongoing costs incurred for installing and maintaining hardware;
For the period of July 2020 through June 2021 total one-time and ongoing costs of the installation and
maintenance of hardware has been $ 179,274.39.

Average customer service response time rates per facility and the average time taken to resolve an issue or provide a
refund for defective services; and
VAC does not track call center metrics by each individual call from WA DOC, or WA DOC as a facility. However,
the customer service response time (average speed of answer) for all VAC on the week ending 07/09/2021 was
2 minutes and 47 seconds, and the average handling time (time resolving issues) the week ending 07/09/2021
was 6 minutes and 21 seconds.

An accounting of all revenues or losses incurred by the contractor by quarter.
The following is an account of revenue and losses incurred by VAC by quarter for the period of July 2020 through
June 2020.
Quarter
June - August 2020
September – November 2020
December 2020 – February 2021
March – May 2021

Revenues
$3,121,985.24
$3,142,007.31
$3,030,366.37
$3,505,440.72

Losses
$ 0.00
$ 0.00
$ 0.00
$ 0.00