JPay Submission

Revised Code of Washington, Title 72, Chapter 72.09 Submission
Washington Department of Corrections (WA DOC) Telecommunications Services Report
The following information is submitted to the WA DOC in accordance with RCW 72.09.765, Subsection 3, Inmate access to telecommunication services—Contracting—Reporting
Product / Service
Communication
Stamp Packages

eMail
Photo Attachment
eCard
Snap N' Send
Inbound VideoGram
Video Visitation

Media
Songs
Albums
Movies
eBooks
Games
JP5mini (4.3 inch)
Replacement JP5mini Power Adapter
Replacement JP5mini Screen Protector
Replacement JP5mini USB Cable
JP5s (7 inch)
Replacement JP5s (7 inch) Power Adapter
Replacement JP5s (7 inch) Screen Protector
Replacement Earbuds   
Media Credits

Payment Services
Money Transfer (Education, Funeral, Medical, Postage and Spendable)
Online

Phone

MoneyGram
Cost of Supervision
Online

Phone

MoneyGram
Interstate Compact Payments
Online
Phone
MoneyGram

Rate

Amount

Applicable Individual

$2.00
$5.00
$7.50
$10.00
1 stamp
1 stamp
1 stamp
1 stamp
5 stamps
$7.95

6 stamps (one time)
20 stamps
35 stamps
60 stamps
per email
per attachment
per attachment
per photo
per 30 second video clip
per 30 minute visit

Inmate / Customer
Inmate / Customer
Inmate / Customer
Inmate / Customer
Inmate / Customer
Customer
Inmate / Customer
Customer
Customer
Customer

$0.99 - $2.00 + tax
$9.99 - $22.00 + tax
$0.99 - $7.99 + tax
Free
$0.99 - $12.99
69.99 + tax
15.99 + tax
$5.99 + tax
$3.99 + tax
129.99 + tax
$15.99 + tax
$5.99 + tax
14.99 + tax
$3.50

per song
per album
per movie rental
per book
per game
per tablet
per adapter
per protector
per cable
per tablet
per adapter
per protector
per set of two earbuds
$0.01 - $300.00

Inmate
Inmate
Inmate
Inmate
Inmate
Inmate / Customer
Inmate
Inmate
Inmate
Inmate / Customer
Inmate
Inmate
Inmate
Customer

$3.95
$7.95
$9.95
$11.95
$4.95
$8.95
$10.95
$12.95
$8.95

$0.01 - $20.00
$20.01 - $100.00
$100.01 - $200.00
200.01 - $300.00
$0.01 - $20.00
$20.01 - $100.00
$100.01 - $200.00
200.01 - $300.00
$0.01 - $5000.00

Customer
Customer
Customer
Customer
Customer
Customer
Customer
Customer
Customer

$3.95
$7.95
$9.95
$11.95
$15.95
$4.95
$8.95
$10.95
$12.95
$16.95
$8.95

$0.01 - $20.00
$20.01 - $100.00
$100.01 - $200.00
200.01 - $300.00
$300.01 - $500.00
$0.01 - $20.00
$20.01 - $100.00
$100.01 - $200.00
200.01 - $300.00
$300.01 - $500.00
$0.01 - $5000.00

Customer
Customer
Customer
Customer
Customer
Customer
Customer
Customer
Customer
Customer
Customer

$7.95
$8.95
$8.95

$100
$100
$100

Customer
Customer
Customer

Commissions Paid June 2020 - June 2021
Jun-20
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
Dec-20
Jan-21
Feb-21
Mar-21
Apr-21
May-21
Jun-21
$ 22,396.61 $ 43,066.29 $ 40,017.77 $ 37,449.81 $ 43,190.15 $ 40,784.78 $ 43,349.44 $ 50,631.55 $ 45,316.04 $ 59,047.32 $ 59,813.75 $ 57,628.83 $ 54,326.26

Total
$ 597,018.60

One-Time Labor Costs for Installing and Maintaining Hardware June 2020 - June 2021
JUN 2020

$6,141.44

JUL 2020

$1,869.10

AUG 2020

$110,263.17

SEP 2020

$38,163.71

OCT 2020

$11,990.47

NOV 2020

$19,635.89

DEC 2020

$21,936.63

JAN 2021

$22,087.31

FEB 2021

$20,524.62

MAR 2021

$36,529.59

APR 2021

$24,135.82

MAY 2021

$50,866.36

JUN 2021

TOTAL

$363,111.99 $721,114.66

Ongoing Labor Costs for Installing and Maintaining Hardware June 2020 - June 2021
JUN 2020

$3,306.40

JUL 2020

$3,033.70

AUG 2020

$10,558.38

SEP 2020

$7,548.21

OCT 2020

$10,680.16

NOV 2020
$5,245.06

DEC 2020

$7,525.15

JAN 2021

$6,139.35

FEB 2021

$3,285.04

MAR 2021
$7,525.45

APR 2021

$7,179.39

MAY 2021
$8,197.97

JUN 2021

$2,900.04

TOTAL

$83,124.30

Metrics for June 2020 through July 2021
Customer Service (Family / Friends Support)*
Average Response Time
Average Handle Time

5:01 minutes
4:34 minutes

*based on national average. Securus/JPay does not track data by state

Customer Service (Incarcerated Individual Support)*
Average Days To Close a Ticket
*based on tickets submitted by all facilities.

5 days

Revenue June 2020 - June 2021
June - August 2020
September - November 2020
$2,348,923.08
$2,231,252.90

December 2020 - February 2021
$2,599,943.69

March - May 2021
$2,870,543.58

Jun-2021
$896,237.69

Total
$10,946,900.94