INCARCERATED INDIVIDUAL TECHNOLOGY
SERVICES AGREEMENT
DOC CONTRACT #K11720
BY AND BETWEEN

WASHINGTON STATE
DEPARTMENT OF CORRECTIONS
AND

SECURUS TECHNOLOGIES, LLC

Washington State
Department of Corrections

K11720
P-25419

000001

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TABLE OF CONTENTS
Preamble
1. Agreement Documents and Conflicts in Interpretation
2. Scope
3. Term
4. Entire Agreement; Modifications
5. Signature Page
Attachments
1. Attachment A: Statement of Work – p. 7
a. Telephone Service / Call Management System
b. AdvanceConnect
c. Threads
d. Investigator Pro
e. ICER
f. Securus Video Connect & Terminal Software
g. Video Relay Service
h. TTD/TTY
i. Tablets
j. eMessaging
k. Installation and Deployment Schedule
l. Service Level Terms
m. Miscellaneous
n. JPay Payment Services
o. Data Security Requirements
2. Attachment B: Service Level Terms – p. 33
a. Friends and Family Support Procedures
b. Incarcerated Individual Support Procedures
c. General Information
d. DOC Support Procedures
e. Solution Performance Standards and Performance Credits
3. Attachment C: General Terms and Conditions – p. 45
4. Attachment D: IITS Agreement Schedules – p. 92
a. Schedule 1 - Definitions
b. Schedule 2 - Change Order Form
c. Schedule 3 - Deliverable Certification Form
d. Schedule 4 - Insurance Coverages
e. Schedule 5 - Support and Maintenance Services
5. Attachment E: Project Plan – p. 108
6. Attachment F: RACI Chart – p. 388

Documents Incorporated by Reference
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1.
2.
3.
4.
5.

The Original Procurement Notice
Securus’ Response to the Procurement Notice
The Approved OCS Design Review
DOC Requirements & Securus’ Responses to the Requirements, including Pricing
DOC Policies, which can be found at https://doc.wa.gov/information/policies/default.aspx.

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INCARCERATED INDIVIDUAL TECHNOLOGY SERVICES AGREEMENT
This Incarcerated Individual Technology Services Agreement (“IITS Agreement” or "Agreement") is made
and entered into by and between the Washington State Department of Corrections, an agency of the state
of Washington, with a principal place of business at 7345 Linderson Way SW, Tumwater, WA 98501
("DOC”), and Securus Technologies, LLC, a corporation with a place of business at 4000 International
Parkway, Carrollton, TX 75007 ("Vendor”). DOC and Vendor may be collectively referred to as the
“Parties,” or individually as a “Party” to this agreement.
WHEREAS, in July 2019 DOC issued a procurement notice seeking vendors who could provide,
implement, support, and maintain an incarcerated individual technology services solution (“IITS” or
“Solution”) for the benefit of DOC’s incarcerated individuals, the incarcerated individuals’ friends and
family, and DOC (collectively “Users”).
WHEREAS, on August 5, 2019, Vendor submitted to DOC its written response to the procurement notice.
In its response and subsequent discussions and communications, Vendor represented to DOC that Vendor
was able to meet DOC’s requirements.
WHEREAS, Vendor acknowledges that it had sufficient time and opportunity to conduct comprehensive
due diligence on the IITS requirements and this IITS Agreement, including the ability to obtain a full
understanding and clarification of DOC’s Requirements.
WHEREAS, Vendor acknowledges that, in reliance on the representations made by Vendor to DOC, DOC
selected Vendor and Vendor's solution over other prospective vendors to provide the IITS.
WHEREAS, DOC and Vendor want to specify the terms and conditions under which Vendor will provide
the IITS to Users.
NOW, THEREFORE, in consideration of the foregoing and the mutual covenants and agreements
hereinafter set forth, and for other good and valuable consideration, the receipt and sufficiency of which
are hereby acknowledged, the parties agree to the foregoing and as follows:
1.

AGREEMENT DOCUMENTS & CONFLICTS IN INTERPRETATION

1.1

This Agreement consists of several Attachments, Schedules, and other documents identified in
the Table of Contents attached to this agreement or incorporated by reference, collectively the
"Agreement Documents."

1.2

Complementary Documents. All the Agreement Documents are complementary. If certain
work, requirements, obligations, or duties are set out only in one but not in another, Vendor
shall carry out the work as though the relevant work, requirements, obligations, or duties had
been fully described in all, consistent with the other documents forming the Agreement and as
is reasonably inferable from them as being necessary to produce complete results.

1.3

Conflicts in Interpretation. In case of any inconsistency, conflict, or ambiguity among the
Agreement Documents and their provisions, they are to prevail in the following order,
descending from most dominate to most subordinate, provided that, among categories of

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documents or provisions having the same rank, the document or provision with the latest date
prevails. Information being identified in one document but not in another is not to be
considered a conflict or inconsistency. (a) Contract Amendments; (b) the final Agreement
Documents, in the order: (1) Project Plan; (2) Statement of Work; (3) General Terms and
Conditions and Agreement Schedules; and (4) any other documents attached to this Agreement
or incorporated by reference.
2.

SCOPE

2.1

3.

TERM

3.1

4.

This Agreement, including the Agreement Documents, shall apply to the provision of all goods
and services by Vendor to Users.

This Agreement shall commence on the date of last signature and shall expire on January 30,
2028 unless otherwise earlier terminated as provided in this Agreement. This agreement may
be extended by mutually executed amendments.

ENTIRE AGREEMENT; MODIFICATIONS.

4.1

The Agreement, together with its Schedules, Exhibits, Attachments, and Documents
Incorporated by Reference, constitutes the final, complete, and exclusive statement of the
agreement of the parties relative to Incarcerated Individual Technology Services and
supersedes all previous or contemporaneous oral and written proposals, negotiations,
representations, or understandings concerning such subject matter. The Agreement may be
modified only pursuant to a writing executed by Vendor and the DOC signing authority, or her
or his designee, to be effective against DOC. The parties expressly disclaim the right to claim
the enforceability or effectiveness of any oral modifications to this Agreement or any
amendments based on course of dealing, waiver, reliance, estoppel, or other similar legal
theory.

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SIGNATURE PAGE

THIS AGREEMENT is executed by the persons signing below who warrant that they have the authority to
execute this Agreement.

SECURUS TECHN OLOGIES, LLC.

DEPARTMENT OF CORRECTIONS

(Signature)
Russell Roberts
(Printed Name)

(Signature)
Daryl Huntsinger
(Printed Name)
Contracts Administrator
(Title)

Chief Growth Officer
(Title)
01/12/2022
(Date)

Washington State
Department of Corrections

(Date)

K11720

P-25419

000006

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ATTACHMENT A
STATEMENT OF WORK
This Statement of Work (“SOW”) is by and between the Washington State Department of Corrections
(“Department”) and Securus Technologies, LLC (“Vendor”) and is part of DOC Contract No. K11720 by and
between the Parties (the “IITS Agreement”). This SOW is coterminous with the IITS Agreement. Vendor will
provide the products and services described in this SOW during the Term of the IITS Agreement.
Definitions may be found in Attachment D, Agreement Schedules.

TELEPHONE SERVICE / CALL MANAGEMENT SYSTEM
NextGen Secure Call Platform. NextGen Secure Call Platform (“SCP”) allows end users to place calls through its
centralized system without the need for conventional live operator services. SCP allows Department to (a)
monitor and record calls; (b) prevent monitoring and recording of private calls; (c) limit the duration of calls; (d)
maintain call detail records; (e) shut the system on or off. Vendor will be responsible for all billing and collections
of calling charges. Vendor will store call recordings for a period of 12 months from the date of recording. The
Department may download and store call recordings during that period. The Department is solely responsible
for preserving any call recordings beyond that storage period by downloading them to a separate storage
medium. SCP will integrate Securus Debit accounts prior to go-live.
Securus Debit. A Securus Debit account is a prepaid account owned by an incarcerated end user which allows
incarcerated individuals to call any number as well as maintain funds for media services and other items. Securus
Debit is funded either through a transfer from a trust/commissary account or through deposits from friends and
family. Once deposited in the Securus Debit account, funds become property of the incarcerated end user. Securus
Debit accounts are associated with a personal identification number (“PIN”), and users are required to input a
PIN at the beginning of every Securus Debit transaction. Vendor will invoice the Department on a weekly basis
for all funding amounts transferred from facility trust/commissary accounts to Securus Debit accounts. The
invoice will be due and payable upon receipt.
Calling Rates. Vendor will charge the following calling rates, plus applicable taxes, fees:
Call Destination

Rate

All Domestic Calls

$0.05 per minute

All International Calls

$0.05 per minute (Plus the average cost of termination established by the
called country)

Vendor will provide two free 20-minute phone calls per incarcerated individual per week, provided that, for any
given account, if the free phone calls are not used during that week, the end user will not retain such free calls for
that account whenever the next distribution of free phone calls occurs.

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Department of Corrections

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Attachment A – Statement of Work

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Calling Taxes, Fees. In addition to the rates above, Vendor will charge the following taxes, and fees in connection
with telephone services:
Fee

Amount

AdvanceConnect or Securus Debit
Deposit – Family or Friend Prepaid
Service

$2.00 fee per funding event for up to $300 deposit is applied only on
deposits from friends and family. Transfers from trust accounts to
Securus debit from the incarcerated individuals will not be subject to
these fees.
*If paid by check or money order, the fee does not apply.

AdvanceConnect Single Call –
Family or Friend Prepaid Service

$2.00 per funding event

Securus Debit – Incarcerated
Individual Money Transfer From
Trust/Commissary to Securus
Debit Account

Pass through cost if charged by Commissary or Trust Provider (Syscon)

Federal Universal Service Fund
(“USF”)

Charged per call based on regulatory direction

Federal Cost Recovery Fee

Charged per call based on regulatory direction

Taxes

As required by applicable law or regulation without markup.

Commission on Telephone Calls. Vendor will pay a $0.02 per minute commission to the Department on each call
placed from the Department’s facilities that are subject to charge. Regulatory charges; taxes and fees; federal,
state, and/or local charges; transaction, funding, or cost-recovery fees; credits; charges billed by third parties; and
promotional programs are excluded. Vendor will remit the Phone Commission for a calendar month on or before
the 30th day after the end of the calendar month in which the calls were made.
Calling Equipment. Vendor will install up to 1,720 telephones and the required components and equipment at
the Department’s facilities. Securus agrees to install an additional 86 phones at the Department’s discretion.
ADVANCECONNECT
AdvanceConnect. A Securus AdvanceConnect account is a prepaid account owned by a called party, tied to their
phone number, and allows the called party to receive collect calls from Incarcerated individuals and have the
charges deducted automatically from their prepaid account.
AdvanceConnect Single Call. The Securus AdvanceConnect Single Call service allows called parties to connect to
their Incarcerated Individual in the event their AdvanceConnect prepaid account does not exist or does not have
enough funds to complete a call, without disconnecting the call. Upon receiving an unbillable call from an
Incarcerated Individual, the called party will be presented the option to enter a credit/debit card to pay for just
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Attachment A – Statement of Work

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one call or directed to set up or replenish their account at our website or other authorized funding mechanisms.
They will be billed the contracted per-minute rate plus applicable government taxes and fees as well as the
contracted credit card transaction fee.
THREADS
The THREADS application allows authorized users to analyze corrections and communications data from
multiple sources to generate targeted investigative leads. THREADS™ has three main components: data analysis,
data review, and data import.
In addition, THREADS offers an optional “community” feature, which allows member correctional facilities to
access and analyze corrections communications data from other correctional facilities within the community and
data imported by other community members. The Department has not yet elected to opt into the community
feature at no cost to the Department.
INVESTIGATOR PRO
Investigator Pro uses continuous voice identification technology to identify the incarcerated end user(s) speaking
on a call, detect certain three-way call violations, and help investigators find correlations among calls.
Incarcerated end users must participate in a supervised voice model enrollment process.
ICER
The ICER system provides authorized users the means to detect intra- and inter-facility communications between
incarcerated end users from multiple sources to generate targeted investigative leads.
SECURUS VIDEO CONNECT & TERMINAL SOFTWARE
Securus Video Connect. Vendor will deploy Securus Video Connect (“SVC”), a web-based video conference
system upon implementation. Video connect sessions will be stored for a period of 90 days from the date of
recording. The Department may download and store call recordings during that period. The Department is solely
responsible for preserving any recordings beyond that storage period by downloading them to a separate storage
medium.
Terminal Software. In addition to SVC and the ability to make telephone calls, Vendor’s terminals contain several
other applications on either the terminal or the tablet. At the Department’s option, Vendor will deploy its Forms
(Grievance), Handbook (.PDF), Third Party Vendor Commissary, Website Education (URL), Videos (.MP4), SelfOp Commissary Ordering, Emergency Visitation, Job Search, and Law Library applications at no additional cost.
Similar applications are also available for deployment on tablets. Additional applications may be deployed by
mutual agreement of Vendor and the Department. If applicable, Vendor will deploy a Third-Party Vendor
Commissary Application, once an agreement has been executed by and between Vendor and the Department’s
commissary operator for such application.
Equipment. Vendor will deploy up to 269 terminals and the required components and equipment at the
Department’s facilities to support Video Connect service at no cost to the Department. 13 additional terminals,
components, and equipment may be deployed at Department’s discretion.
Video Connect Rates. Vendor will charge the following video connect rate:
Session Type

Washington State
Department of Corrections

Rate

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P-25419 000009
Attachment A – Statement of Work

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Remote

$4.95 per 30-minute session

The existing JPay contract includes a promotion (COVID promotion) that provides two free video connect
sessions per month. This promotion is set to expire on December 31, 2021. Vendor agrees to extend this promotion
until such time as SVC (Securus Video Connect) is installed under this agreement on a site-by-site basis as long
as both parties are moving toward implementation of this agreement.
Once SVC system is fully deployed, by facility, Vendor will provide the end users with four free video visitation
sessions per incarcerated individual per month, provided that, for any given account, if the free sessions are not
used during that month, the end user will not retain any unused free session(s) for that account whenever the
next distribution of free sessions occurs.
Video Connect Taxes, Fees, and Surcharges. In addition to the rates above, Vendor will charge the following
taxes, fees, and surcharges in connection with Video Connect services:
Fee

Amount

Taxes

As required by applicable law or regulation without markup.

SVC and Visitation Policy. It is the responsibility of the DOC to establish and communicate policies and processes
around privacy of incarcerated individual communication. The DOC acknowledges that Securus provides a
system that can be configured for private/privileged communications but by default all communications are
recorded and stored. If the DOC intends to use the system for private or privileged communications, the
responsibility for marking those communication events and or called parties as private/privileged is the
responsibility of the DOC. This agreement applies to all forms of communication provided by Securus. With
respect to video calling, the DOC acknowledges that the Securus Video calling product is intended to supplement
in person visitation and is not intended as a replacement. Policies related to availability of in person visitation is
at the sole discretion of the agency and are not defined by Securus.
VIDEO RELAY SERVICE
Vendor’s Video Relay Service application (“VRS”) provides a fully integrated video relay service offering into the
Secure Call Platform (SCP) allowing critical call controls to be maintained. This service allows deaf and hard-ofhearing incarcerated end users the ability to communicate with friends and family via a videoconferencing
service. VRS sessions will be provided at no cost to the end user, and Vendor will enable VRS functionality on
up to 42 of the 269 ConnectUs terminals provided pursuant to this SOW. VRS may be deployed on more of these
terminals if mutually agreed by the parties.
The Department is solely responsible for (a) determining which individuals are eligible to use VRS; (b) configuring
SCP to allow access to the VRS application on ConnectUs-enabled terminals; and (c) designating which VRS
numbers for which calls are not to be recorded, by marking those numbers as “private” within SCP. Vendor’s
third-party vendors shall have the right, in their discretion, to terminate VRS sessions for policy violations or
disruptive behavior, including, without limitation, verbal or other abuse of the VRS interpreter.
The highest operable part for any VRS unit must not be over 48 inches from the floor to support access by
wheelchair bound customers.
The cost of VRS was considered and included in offering the terms herein.

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Attachment A – Statement of Work

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TTD/TTY
Securus will supply and install operational TTY/TDD devices and Captel for incarcerated individuals who are
deaf or hard of hearing. The Ultratec Superprint 4425 TTY/TDD phone model will be provided, including, but not
limited to the following specifications:
•
•

Electrical plug
Rechargeable batteries
TABLETS

Vendor will upgrade the Department’s current tablet program to Vendor’s Unity tablet program, which will be
provided on Vendor’s JP6 hardware platform as follows:
Unity Tablet Program. Securus will provide a tablet to all Department-approved end users. Securus will deploy
the infrastructure necessary to provide quality of service to support the users. The Department will own any
wiring and network cable associated with this installation; however, any other infrastructure will be owned by
Securus.
The tablet will offer access to a variety of content, some of which is accessible at no cost and some of which is
rented or purchased by the end user, including but not limited to eBooks, educational, religious, and vocational
materials, songs, games, movies, podcasts, and television episodes. The tablets also offer access to other Securus
services, such as telephone service, and eMessaging.
Securus will provide Department designated staff with Securus command and control tablets or software solution
for the purpose of management and control of the tablet system.
Securus grants end users a limited license to use the tablets and content as contemplated by the IITS Agreement
and this SOW during the Term of the IITS Agreement, but all tablets and content will remain under the ownership
of, as applicable, Securus or its licensors.
The cost of the devices and infrastructure was considered and included in offering the other terms in this SOW,
including but not limited to the prices offered to end users in connection with Securus’ services. Securus will
provide the tablets at no cost to the Department or to the incarcerated individual.
Unity Tablet Rates. Vendor will charge the end user rates described in the following table:
Rate
/
Description

Charge

JP6
Tablet
Deployment)

(Initial

Rate

Unit

Additional Information / Clarification

No cost

Per
Tablet

Securus will provide a JP6 tablet to all
Department-approved end users; there will not
be a charge for the device itself.
Each device will include one set of headphones, a
case, and a charger. Charging carts will be made
available in locations without access to electrical
outlets.

JP6 Tablet (Fee for
Broken Unit)

Washington State
Department of Corrections

$129.99

Per
Unit

In the event that the Department determines
through the disciplinary process the JP6 Tablet is
broken due to malicious use or intentional

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Attachment A – Statement of Work

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damage by the user, the fee for replacement is
$129.99.
Gummy Earbuds with
Microphone

$14.99

Per
unit

JP6s 7” Power Adapter

$15.99

Per
unit

Keyboard

$19.99

Per
unit

$5.99

Per
unit

JP6s 7” Tablet Case

$5.99

Per
unit

Additional
Accessories

Varies by accessory

Per
unit

Additional accessories may be offered and sold
with the Department’s approval.

Music

$0.69 - $1.99

Per
song

Users may access songs during the term of their
incarceration. Available content is periodically
updated / changed and is subject to third-party
licensing agreements with content providers.

Music Albums

$0.99 - $14.99

Per
album

Users may access songs during the term of their
incarceration. Available content is periodically
updated / changed and is subject to third-party
licensing agreements with content providers.

Movies

Free - $9.99

Per
movie

Users have 30 days to view the content and 48
hours to view the content once the “play” button
is pushed. Available content is periodically
updated and is subject to third-party licensing
agreements with content providers.

Television Episodes

$1.70 - $2.28

Per
episode

Users have 30 days to view the content and 48
hours to view the content once the “play” button
is pushed. Available content is periodically
updated and is subject to third-party licensing
agreements with content providers.

eBooks

No cost

Per
book

Users may access eBooks during the term of their
incarceration. Available content is periodically
updated and is subject to third-party licensing
agreements with content providers.

Premium eBooks

Free - $14.99

Per
book

Users may access eBooks during the term of their
incarceration. Available content is periodically
updated and is subject to third-party licensing
agreements with content providers.

JP6s
7”
Protector

Screen

Device

Washington State
Department of Corrections

Securus Security recommends that only Securus
issued audio and voice components should be
used on the Securus wireless devices. The use of
non-Securus audio and voice components could
compromise the quality of sound on Securus
wireless devices.

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Audio Books

Free to $19.00

Per
book

Users may access audio books during the term of
their incarceration.
Available content is
periodically updated and is subject to third-party
licensing agreements with content providers.

Games

Free - $8.98

Per
game

Upon rental, users may access games during the
term of their incarceration. Available content is
periodically updated and is subject to third-party
licensing agreements with content providers.

Newsstand

$5.99

Per
month

Upon rental, users may receive daily news feed
for 30 days. Available content is updated daily
during the length of the subscription.

Law Library Access

No cost

Securus will provide access to the Department’s
law library provider on all tablets, provided that
the proposed integration is technically
practicable and subject to agreement of terms
between Securus and the law library provider.
The Department is responsible for any and all
costs associated with licensing the law library
solution from its law library provider.

Additional Securus
Services

Other accessible Securus services which have
rates and fee structures otherwise specified in the
Contract (such as telephone calling and
eMessaging) will be offered on the tablets based
on the rates and fees otherwise provided in the
SOW for those services.

Other Types of
Premium and No Cost
Content

To be mutually agreed
by the Department and
Securus

Music Content
Transfer

Incarcerated
Individual Release and
New Vendor

Washington State
Department of Corrections

Securus agrees that tablet users need to access
the music they purchased upon release or
transition to a new provider.
o Upon incarcerated individual
release, a USB will be provided
upon request with all available
music.
o Upon transition to a new
vendor, available music will be
converted into a transferrable
mp3 format and transmitted
using secured FTP to the new
vendor. Securus will also
provide the new vendor with
the ISRC codes of the music
held by Users.
o The new vendor is subject to the
license transfer terms and
conditions of the content
provider.

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Securus agrees to review any
changes in the content retrieval
and delivery process with the
Department on a quarterly
basis.
At Department’s option, and when commercially
available, Vendor will enable subscription
pricing plans for premium content. The pricing
and compensation associated with these plans
will be subject to negotiation and mutual
agreement of Vendor and the Department at the
time of deployment, but Vendor expects the
approximate final pricing to be as follows:
o

OPTIONAL
SUBSCRIPTION
PRICING (WHEN
AVAILABLE)

Movies – 30
Subscription

Day

$12.46

Per 30day
period

Available content is periodically updated and is
subject to third-party licensing agreements with
content providers.

Music – 30
Subscription

Day

$23.38

Per 30day
period

Available content is periodically updated and is
subject to third-party licensing agreements with
content providers.

Games – 30
Subscription

Day

$9.34

Per 30day
period

Available content is periodically updated and is
subject to third-party licensing agreements with
content providers.

Premium eBooks – 30
Day Subscription

$23.38

Per 30day
period

Available content is periodically updated and is
subject to third-party licensing agreements with
content providers.

Audio Books – 30 Day
Subscription

$30.00

Per 30day
period

Available content is periodically updated and is
subject to third-party licensing agreements with
content providers.

Tablet Taxes, Fees, and Surcharges. In addition to the rates above, Vendor will charge the following taxes, fees,
and surcharges in connection with tablet services:
Fee

Amount

Automated or Live Deposit

$2.00 per funding event

Check or Money Order

No Cost

Taxes

As required by applicable law or regulation without markup.

Commission on Premium Content Purchases. Vendor will pay a 25.8% commission (the “Tablet Commission”)
on the revenue earned through the purchase of music, albums, movies, games, TV shows, premium e-books,
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audio books and newsstand premium content on those tablets and excludes applicable
taxes/fees/surcharges. Vendor will remit the Tablet Commission for a calendar month on or before the 30th day
after the end of the calendar month in which the tablet transactions occur.
Commission on Subscription Based Purchases. Vendor will pay 35.9% commission on the revenue earned through
the purchase of 30-day subscriptions associated with music, movies, games, premium e-books and audio books
and excludes applicable taxes/fees/surcharges. Vendor will remit the Tablet Commission for a calendar month on
or before the 30th day after the end of the calendar month in which the tablet transactions occur.
Tablet Hardware Refresh. No later than 36 months after full deployment of the JP6 tablets contemplated by this
SOW, Vendor will replace the deployed tablets with Vendor’s most updated market-available model of tablet
hardware. In order to share the cost of financing the tablet hardware refresh contemplated by this SOW, Vendor
will assess $2.50 per Incarcerated Individual per month, based on average daily population for a total of 36months, to be deposited into a hardware refresh fee fund. This fee will be deducted from commission otherwise
owed by Vendor under this agreement and will not be charged to incarcerated individuals.
Securus agrees to provide a quarterly itemized report of the hardware refresh fee fund. DOC may request, and
Securus agrees to provide, an audit of the hardware refresh fee fund annually.
Any funds from the hardware refresh fee fund account not otherwise used for future hardware refresh will be
remitted to Department.
EMESSAGING
eMessaging. Vendor’s eMessaging application (“eMessaging”) allows for two-way electronic communication
between friends and family and an incarcerated end user. Users purchase eMessaging “stamps,” which are used
to fund the transmission of an electronic message according to the following chart:
Type of Message (When
Available)

Number of Stamps

Notes

Electronic Message
(eMessage)

1 stamp per message

Photo

1 stamp per photo

Limit of 5 photos per eMessage; 3 MB /
photo limit

eCard

1 stamp per eCard

Limit of 5 eCards per eMessage

VideoGram

4 stamps per VideoGram

Different types of attachments can also be combined in a single transmission. The facility can access a web-based
portal that enables message review and can approve and reject a message or attachment based on the facility’s
policies and criteria. Friends and family must send and receive messages using either the Securus mobile app or
their inbox at www.securustech.net and must have a free Securus Online account to access. Approved messages
and attachments are accessible through tablets and SVC terminals.
Availability of eMessages: With the exception of those messages that the users have intentionally deleted, Securus
will make available to all incarcerated individuals and friends and family all messages that the user has received,
including those that were previously received on the JPay platform.
Future Releases and Modifications. With the Agency’s agreement, Vendor may (a) issue future releases of
eMessaging which contain additional features and functionalities; or (b) modify the pricing contained herein.

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Department Review of eMessages. The Department is solely responsible for review and approval of eMessages,
including attachments (if applicable and permitted by the Department) , to ensure they meet Department policy.
Vendor will use machine translation to translate eMessages written in Spanish into English for the sole purpose
of the Department’s review. The Department acknowledges that machine translation is not 100% accurate and
that such machine-translated messages may contain grammatical and other errors. Vendor makes no
representations or warranties regarding the accuracy or reliability of such machine translation.
eMessaging Rates. Vendor will provide e-Messaging at no cost to the Department. Friends and family members
can purchase a book of stamps specific to a facility in the following quantities and at the following cost:
Number of Stamps in Book

Stamp Book Price (Plus transaction fees and all applicable taxes)

6

$2.00

20

$5.00

35

$7.50

60

$10.00

Where available, using funds in a Securus Debit account, incarcerated end users can purchase a book of stamps
in the following quantities:
Number of Stamps in Book

Stamp Book Price (Plus applicable taxes)

6

$2.00

20

$5.00

35

$7.50

60

$10.00

Vendor will provide each incarcerated individual with fifty-five (55) free stamps on the first of each month which
must be used by the end of each month. Stamps will not roll over from month to month. Stamps are
nontransferable and are not refundable. Free stamps will be allocated on the first of each month to each eligible
incarcerated individual as determined by the WA DOC.
Once the system is fully deployed, by facility, Vendor will provide incarcerated individuals with fifteen (15) free
stamps in the first partial month of service which must be used by the end of the month. Stamps are
nontransferable and are not refundable. Fifty-five (55) free stamps will be allocated on the first of next full month
and each subsequent month to each eligible ii as determined by the WA DOC.
e-Messaging Taxes, Fees, and Surcharges. In addition to the rates above, Vendor will charge the following taxes,
fees, and surcharges in connection with eMessaging services:
Fee

Amount

Automated or Live Deposit (Friends
and Family)

$2.00 per funding event

Check or Money Order

No Cost

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Taxes

As required by applicable law or regulation without markup.

INSTALLATION AND DEPLOYMENT SCHEDULE
The IITS will be implemented in phases, with the first phase occurring at the two women’s facilities (WCCW and
MCCCW). The first phase will be a “proof of concept” that will provide the Department and end users with
important information about the adequacy of the Securus platform to address the needs of the Department,
incarcerated individuals, and the friends and families of incarcerated individuals. Later phases of the
implementation are dependent on the success of the proof of concept as further detailed in Attachment E, Project
Plan.
No products or services associated with installation and deployment schedule activities may be
deployed/implemented until the Vendor receives a Notice to Proceed from the Department. Unless otherwise
agreed by the Parties, the rates and fees identified in this contract may only be implemented upon go live for each
facility.
Vendor will deploy the products and services in this SOW based on the installation schedule detailed in the Project
Plan
SERVICE LEVEL TERMS
Vendor will follow the service level terms attached hereto as Attachment B, Service Level Terms
MISCELLANEOUS
THE PARTIES AGREE THIS CONTRACT AND ANY ATTACHMENTS REMAIN UNAFFECTED BY ANY
CLICKWRAP AGREEMENTS OR UPDATES TO CLICKWRAP AGREEMENTS TO WHICH DOC IS SUBJECTED
DURING THE TERM OF THIS AGREEMENT.
Investigations Personnel. Vendor will reimburse the Department for the cost to cover the salaries and benefits
of four investigators. These personnel will be Department personnel and will not be employed by or have any
contractual relationship with Vendor.
1.

Dedicated Service Technicians. Vendor will provide two field personnel dedicated solely to Department
operations. No more than 50% should be gone at one time.
2.

Tablet Administrators. Vendor will provide a minimum of five tablet administrators. One tablet administrator
will be hired and ready to provide service at Proof of Concept facilities. Each tablet administrator will be assigned
a work location/geographical region based on mutual agreement by Department and Vendor.
3.

Ownership of Products and Services and Grant of License to the Department. Other than as specifically set
forth herein, Vendor does not grant or otherwise convey any license or other ownership right in or to its software
applications or any technology or intellectual property rights associated with its software applications. Vendor
grants Department a personal, limited, non-exclusive, non-transferable license (without the right to sublicense) to
access and use the products and services solely as contemplated by the IITS (the “Department License”).
4.

Additional Terms of Department License. In connection with the Department License, the Department agrees
that (a) it will not resell, assign, or otherwise transfer the products and services or any portions thereof; (b) it will
only use the products and services for lawful purposes and will not transmit, retransmit, or store material
associated with the products and services in violation of any federal or state laws or regulation; (c) it will not
5.

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provide access to the products and services to third parties; (d) it will not connect the products and services to
any products that Vendor did not furnish or approve in writing; (e) it will not create derivative works based on
the products and services; (f) it will not disassemble, reverse engineer, decompile, or otherwise attempt to reveal
the code, trade secrets, or know-how underlying the products and services or allow any third party to do so; (g)
it will not remove, obscure, or alter any intellectual property right or confidentiality notices or legends appearing
in or on any aspect of any products and services; (h) it will be responsible for distributing and assigning licenses
to Department end users (e.g. Department staff and contractors. This does not include incarcerated individuals
or friends and family); and (i) it will monitor and ensure that its licensed end users comply with these terms.
Grant of License from Department to Vendor. The Department grants Vendor the exclusive right and license
to install, maintain, and derive revenue from its products and services at all facilities under the Department’s
authority now and in the future during the term of this SOW. Subject to the remaining terms and conditions of
this SOW, and upon successful implementation of the IITS at all the facilities, Vendor and, as applicable, its
subsidiaries, will be the sole and exclusive provider of incarcerated end user communications, whether fixed,
mobile or otherwise, including but not limited to voice, video, and data (e.g., phone calls, video calls, messaging,
prepaid calling cards, debit calling, and e-mail) and incarcerated end user software applications at all correctional
facilities now or in the future under the authority of Department and to the exclusion of any other third party
providing such services, including without limitation, Department’s employees, agents, or subcontractors.
6.

Third-Party Software. The deployment of certain features and functionalities within Vendor’s products and
services which utilize third-party content or services may require a direct agreement between the Department
and the third party as a condition which must be fulfilled prior to deployment. For the initial deployment of
goods and services the only third-party agreements thought to potentially require execution are with LexisNexis
and a commissary provider, if any.
7.

Private Communications. The Department may designate certain communications (for example, attorney or
clergy communications) as “Private” within certain of the products and services. The Department acknowledges
and agrees that it has the sole discretion, authority, and responsibility to designate certain communications as
Private, and that Vendor has no discretion, authority, or responsibility to make such designations, unless done so
at the Department’s instruction.
8.

Implementation. This document describes the technology services and related goods provided by Vendor for
the benefit of incarcerated individuals and their friends and family, and to the Department. Securus agrees to
include housing units (cells), indoor and outdoor recreation areas (including yards and dayrooms), and
infirmaries in the implementation of all goods and services as further detailed in the attached heat maps.
9.

Adding, Removing, or Changing Goods or Services. Changes related to security features/services or
emergency fixes will be communicated to DOC. All significant additions, removals, or changes to the goods or
services provided under this contract shall be communicated to impacted users. If the addition, removal, or
change represents an addition, removal, or change to what is in this SOW or elsewhere in the contract
documents, an amendment will need to be mutually agreed and executed in writing between Securus and the
Department. Pricing for goods and services may not change without an amendment to the Contract. All known
changes will be reviewed and discussed during Quarterly Business Reviews conducted by Securus.
10.

11. Biometric Identifiers and Compliance with Washington Law. DOC is required to abide by RCW 40.26.020 and

applicable DOC policy regarding the collection, storage, agency use and notification requirements regarding
biometric identifiers as defined in RCW 40.26.020. In compliance with this law, Securus agrees to assist DOC
in maintaining compliance by agreeing as follows:
a.

Securus shall have a verbal admonishment or contractual term prior to the connection of any call or
any session with a Washington based incarcerated individual where any Biometric Identifier would
be collected, the admonishment or contractual term must notify what Biometric Identifier(s) will be

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collected, specify the purpose and use of the Biometric identifier, and allow the individual to decline
the terms and terminate the session prior to collection or accept the terms and continue with the call
or session.
b. Securus shall maintain records detailing which callers or users accepted the terms of Section 12. a.
and will maintain this record on behalf of DOC for the duration of the retention of the Biometric
Identifier. DOC may request copies of these records as needed to maintain compliance with RCW
40.26.020.
c. Securus agrees not to sell or otherwise commercialize Biometric Identifiers so as to limit their use
solely for the investigative or law enforcement purpose for which they are collected.
d. Securus agrees to treat data containing Biometric Identifiers as Category 3 data and protect it
consistent with Exhibit E: Data Security Requirements.
12. Representations and Warranties. Vendor represents and warrants that, unless modified in this SOW or

other contract document, Securus will provide the goods and services as described in its response to
Department requirements.
13. Clickwrap Exceptions for Incarcerated Individuals and Friends and Family (Third Parties).

Notwithstanding the provisions of any clickwrap agreement between Securus and incarcerated individuals
or friends and family of incarcerated individuals, should a dispute arise between these Third Parties and
Securus, Securus agrees to allow Third-Parties the option to litigate or arbitrate under Washington state law
with venue proper in any appropriate federal or state court in Washington.

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JPAY PAYMENT SERVICES
1. Payment Services. Vendor will implement and provide certain services to the Department to make available
to individuals and organizations posting funds or satisfying obligations to the Department (each singularly, a “Payer” or
collectively, “Payers”) for the duration of the IITS Agreement. Vendor hereby delegates any and all of the services
to be provided or obligations to be performed (“Payment Services”) under this JPay Payment Services Exhibit
(“Exhibit”) to its affiliate, JPay LLC (“JPay”) and the Department accepts JPay as an approved subcontractor. The
Department understands and agrees that while Vendor shall be responsible for the performance of JPay, JPay will
provide the Payment Services. JPay shall as applicable (i) provide the Department with training, implementation,
documentation, and electronic and telephonic support at JPay’s expense; (ii) cause funds paid to be forwarded
electronically to such account as the Department designates within two banking days after transaction
authorization; and (iii) provide such other Payment Services as described herein. In the event of a conflict between
the terms of this Exhibit and the terms of the Agreement, the terms of this Exhibit shall control.
2. Service Fees. Service Fees for Payment Services shall be charged as follows:
Money Transfers from Family and Friends into Incarcerated Individual Trust Accounts
Money Transfer Service Type

Amount Transferred

Fee

Online/Kiosk/Mobile

$0.01 to $20.00

$3.25

Online/Kiosk/Mobile

$20.01 to $100.00

$7.25

Online/Kiosk/Mobile

$100.01 to $200.00

$8.95

Online/Kiosk/Mobile

$200.01 to $300.00

$10.95

Phone/IVR

$0.01 to $20.00

$3.25

Phone/IVR

$20.01 to $100.00

$7.95

Phone/IVR

$100.01 to $200.00

$8.95

Phone/IVR

$200.01 to $300.00

$10.95

Cash Locations (MoneyGram and Other)

$0.01 to $5,000.00

$6.95

$0.01 to $300.00

No Cost

Check or Money Order

ALL SERVICE FEES ARE NONREFUNDABLE.
3. Reimbursement. In case of any duplicate, inaccurate, or erroneous payment by JPay to the Department, and
upon notification by JPay to the Department of such duplicate, inaccurate, or erroneous payment, verification of
which is provided to the Department, the Department agrees to promptly reimburse JPay for the payment.
4. Specifications. Card transfers can be made online at www.JPay.com, on JPay’s mobile app, by phone at (800)
574-JPAY, or at any walk-in MoneyGram location. If requested, JPay shall integrate with the Department's Case
Management System software provider at no charge to the Department.
5. Banking. The Department authorizes JPay to credit/debit the Department’s bank account via ACH for all
credit/debit card and cash payments. JPay shall assume full liability for delivery of all funds indicated in the daily
payment report provided to the Department.
6. Enrollment. The Department shall provide such information or consents as JPay may require in order to establish
the Payment Services.

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7. Service Promotion. All services JPay provides under this Amendment shall be provided under the JPay brand. The
Department agrees to work with JPay to promote the Payment Services through posters, flyers, and the Department’s
website.
8. Fraud or Forgery. If any Payer is shown to have committed fraud or forgery in utilizing the Payment Services for
currency, any obligation Payer attempted to pay or deposit Payer attempted to make by such fraud or forgery shall be
deemed unpaid and due or owing to the Department solely and exclusively by Payer or such deposit shall be deemed
invalid, as the case may be.
9. Disputes and Chargebacks. JPay shall be responsible for handling all transaction disputes raised by Payers
associated with the use of the Payment Services. JPay shall further be responsible for all chargebacks initiated not
more than 180 days after the completion of a transaction. If JPay determines that a chargeback may be
inappropriate, JPay expects the Department to provide reasonable assistance in any challenge JPay makes to the
chargeback. JPay reserves the right to adjust service and security levels as JPay reasonably deems necessary to
maintain payment security and integrity.
10. Disclaimers and Limitations of Liability. ALL DISCLAIMERS AND LIMITATIONS OF LIABILITY
STATED IN THIS AGREEMENT RELATING TO THE PERFORMANCE OF THE SERVICES UNDER THIS
AGREEMENT SHALL APPLY WITH EQUAL EFFECT TO JPAY AND THE PAYMENT SERVICES
GENERALLY. NEITHER VENDOR NOR JPAY GUARANTEES THAT SERVICES SHALL BE PROVIDED
ERROR-FREE OR UNINTERRUPTED. NEITHER VENDOR NOR JPAY ACCEPTS RESPONSIBILITY FOR
THE SECURITY OF DATA ON SYSTEMS OTHER THAN THOSE CONTROLLED BY VENDOR OR JPAY.
VENDOR AND JPAY LIABILITY WITH RESPECT TO PAYMENTS PROCESSED HEREUNDER IS LIMITED
TO MAKING PAYMENTS IN THE AMOUNTS AUTHORIZED.
OTHER THAN WARRANTIES
EXPLICITLY MADE IN THIS EXHIBIT, VENDOR AND JPAY DISCLAIM ALL WARRANTIES OR
REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE PAYMENT
SERVICES. WITH THE EXCEPTION OF CONSEQUENTIAL DAMAGES RELATED TO UNAUTHORIZED
ACCESS, USE, OR DISCLOSURE OF CONFIDENTIAL INFORMATION, NO PARTY SHALL BE LIABLE
FOR INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. THE DEPARTMENT BEARS RESPONSIBILITY FOR ANY
ADMINISTRATIVE ACTIONS IT MAY TAKE IN CONNECTION WITH THE SERVICES PROVIDED
UNDER THIS EXHIBIT.
11. Miscellaneous. There are no third-party beneficiaries to this Exhibit except for terms herein specifically related
to treatment of incarcerated individuals or friends and family of incarcerated individuals by JPay. Any party is
excused from performance under this Exhibit and shall not be liable for any delay in performance or nonperformance, in whole or in part, caused by the occurrence of any contingency beyond the control of the nonperforming party including, but not limited to, work stoppages, fires, civil disobedience, riots, rebellions,
terrorism, loss of power or telecommunications, flood, storm, Acts of God, and similar occurrences. A waiver of
any portion of this Exhibit must be in writing and signed by the party to be charged and shall not be deemed a
waiver or renunciation of any other portions. Rights and obligations under this Exhibit which by their nature
should survive will remain in effect after termination or expiration of the Agreement or termination of the
Payment Services. In the event that any provision of this Exhibit is adjudicated by any court of competent
jurisdiction to be invalid, illegal, void, or unenforceable, all other provisions of this Exhibit shall remain in full
force and effect.
12. Completeness. This Exhibit is the entire agreement between the parties and expresses the complete
understanding of the parties, superseding all prior or contemporaneous agreements with regard to the subject
matter herein. This Exhibit may not be altered, amended or modified except in a writing incorporated hereto and
signed by the parties, provided, however, that JPay may revise the terms of this Exhibit if required to comply with
law, regulation, or industry rules and JPay provides prompt notice to the Department of such change(s).

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DATA SECURITY REQUIREMENTS
1.

Definitions. The words and phrases listed below, as used in this Exhibit, shall each have the following
definitions:
a.

“AES” means the Advanced Encryption Standard, a specification of Federal Information Processing
Standards Publications for the encryption of electronic data issued by the National Institute of
Standards and Technology (http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.197.pdf).

b.

“Authorized Users(s)” means an individual or individuals with a business need to access DOC
Confidential Information, and who has or have been authorized to do so.

c.

“Business Associate Agreement” means an agreement between DOC and a contractor who is
receiving Data covered under the Privacy and Security Rules of the Health Insurance Portability
and Accountability Act of 1996. The agreement establishes permitted and required uses and
disclosures of protected health information (PHI) in accordance with HIPAA requirements and
provides obligations for business associates to safeguard the information.

d. “Category 3 Data” is Confidential information is information that is specifically protected from
either release or disclosure by law. This includes, but is not limited to:
1. Personal information as defined in RCW 42.56.590 and RCW 19.255.10.
2. Information about public employees as defined in RCW 42.56.250.
3. Lists of individuals for commercial purposes as defined in RCW 42.56.070
4. Information about the infrastructure and security of computer and telecommunication networks
as defined in RCW 42.56.420.
e.

“Category 4 Data” is data that is confidential and requires special handling due to statutes or
regulations that require especially strict protection of the data and from which especially serious
consequences may arise in the event of any compromise of such data. Data classified as Category 4
includes but is not limited to data protected by: the Health Insurance Portability and Accountability
Act (HIPAA), Pub. L. 104-191 as amended by the Health Information Technology for Economic and
Clinical Health Act of 2009 (HITECH), 45 CFR Parts 160 and 164; the Family Educational Rights and
Privacy Act (FERPA), 20 U.S.C. §1232g; 34 CFR Part 99; Internal Revenue Service Publication 1075
(https://www.irs.gov/pub/irs-pdf/p1075.pdf); Substance Abuse and Mental Health Services
Administration regulations on Confidentiality of Alcohol and Drug Abuse Patient Records, 42 CFR
Part 2; the Uniform Health Care Information Act, RCW 70.02; the Washington State Criminal
Records Privacy Act, RCW 10.97; and/or Criminal Justice Information Services, 28 CFR Part 20.

f.

“Cloud” means data storage on servers hosted by an entity other than the Contractor and on a
network outside the control of the Contractor. Physical storage of data in the cloud typically spans
multiple servers and often multiple locations. Cloud storage can be divided between consumer
grade storage for personal files and enterprise grade for companies and governmental entities.
Examples of consumer grade storage would include iTunes, Dropbox, Box.com, and many other
entities. Enterprise cloud vendors include Microsoft Azure, Amazon Web Services, and Rackspace.

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g.

“Encrypt” means to encode Confidential Information into a format that can only be read by those
possessing a “key”; a password, digital certificate or other mechanism available only to authorized
users. Encryption must use a key length of at least 256 bits for symmetric keys, or 2048 bits for
asymmetric keys. When a symmetric key is used, the Advanced Encryption Standard (AES) must
be used if available.

h. “FedRAMP” means the Federal Risk and Authorization Management Program (see
www.fedramp.gov), which is an assessment and authorization process that federal government
agencies have been directed to use to ensure security is in place when accessing Cloud computing
products and services.
i.

“Hardened Password” means a string of at least eight characters containing at least three of the
following four character classes: Uppercase alphabetic, lowercase alphabetic, numeral, and special
characters such as an asterisk, ampersand, or exclamation point.

j.

“Mobile Device” means a computing device, typically smaller than a notebook, which runs a mobile
operating system, such as iOS, Android, or Windows Phone. Mobile Devices include smart phones,
most tablets, and other form factors.

k.

“Multi-factor Authentication” means controlling access to computers and other IT resources by
requiring two or more pieces of evidence that the user is who they claim to be. These pieces of
evidence consist of something the user knows, such as a password or PIN; something the user has
such as a key card, smart card, or physical token; and something the user is, a biometric identifier
such as a fingerprint, facial scan, or retinal scan. “PIN” means a personal identification number, a
series of numbers which act as a password for a device. Since PINs are typically only four to six
characters, PINs are usually used in conjunction with another factor of authentication, such as a
fingerprint.

l.

“Portable Device” means any computing device with a small form factor, designed to be
transported from place to place. Portable devices are primarily battery powered devices with base
computing resources in the form of a processor, memory, storage, and network access. Examples
include, but are not limited to, mobile phones, tablets, and laptops. Mobile Device is a subset of
Portable Device.

m. “Portable Media” means any machine readable media that may routinely be stored or moved
independently of computing devices. Examples include magnetic tapes, optical discs (CDs or
DVDs), flash memory (thumb drive) devices, external hard drives, and internal hard drives that
have been removed from a computing device.
n. “Secure Area” means an area to which only authorized representatives of the entity possessing the
Confidential Information have access, and access is controlled through use of a key, card key,
combination lock, or comparable mechanism. Secure Areas may include buildings, rooms or locked
storage containers (such as a filing cabinet or desk drawer) within a room, as long as access to the
Confidential Information is not available to unauthorized personnel. In otherwise Secure Areas,
such as an office with restricted access, the Data must be secured in such a way as to prevent access
by non-authorized staff such as janitorial or facility security staff, when authorized Contractor staff
are not present to ensure that non-authorized staff cannot access it.
o.

“Trusted Network” means a network operated and maintained by the Contractor, which includes
security controls sufficient to protect DOC Data on that network. Controls would include a firewall
between any other networks, access control lists on networking devices such as routers and

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switches, and other such mechanisms which protect the confidentiality, integrity, and availability of
the Data.
p. “Unique User ID” means a string of characters that identifies a specific user and which, in
conjunction with a password, passphrase or other mechanism, authenticates a user to an
information system.
q. "Biometric identifier" means any information, regardless of how it is captured, converted, stored, or
shared, based on an individual's retina or iris scan, fingerprint, voiceprint, DNA, or scan of hand or
face geometry, except when such information is derived from:
(i) Writing samples, written signatures, photographs, human biological samples used for valid
scientific testing or screening, demographic data, tattoo descriptions, or physical descriptions such
as height, weight, hair color, or eye color;
(ii) Donated organ tissues or parts, or blood or serum stored on behalf of recipients or potential
recipients of living or cadaveric transplants and obtained or stored by a federally designated organ
procurement agency;
(iii) Information captured from a patient in a health care setting or information collected, used, or
stored for health care treatment, payment, or operations under the federal health insurance
portability and accountability act of 1996; or
(iv) X-ray, roentgen process, computed tomography, magnetic resonance imaging (MRI), positron
emission tomography (PET) scan, mammography, or other image or film of the human anatomy
used to diagnose, develop a prognosis for, or treat an illness or other medical condition or to further
validate scientific testing or screening.
2.

Authority. The security requirements described in this document reflect the applicable requirements of
Standard 141.10 (https://ocio.wa.gov/policies) of the Office of the Chief Information Officer for the state
of Washington, WA DOC Policy 280.310 – Information Technology Security; WA DOC Policy 280.515 –
Data Classification and Sharing; the terms and conditions set forth in this Agreement; and all applicable
state and federal laws in its treatment of WA DOC Data

3.

Administrative Controls. The Contractor must have the following controls in place:
a.

A documented security policy governing the secure use of its computer network and systems, and
which defines sanctions that may be applied to Contractor staff for violating that policy.

b.

Any data center security controls must meet or exceed those expected by the Federal Information
Security Management Act (FISMA) for low to moderate impact systems as described in FIPS 199
and 200, and in the most current release of National Institute of Standards and Technology (NIST)
Special Publications SP800- 53, including all other referenced NIST publications.

c.

Contractor warrants that all data collected, processed, routed, and/or stored by or through the
service, or third-party service providers, remains at all times within the United States.

d. If the Data shared under this agreement is classified as Category 4, the Contractor must be aware of
and compliant with the applicable legal or regulatory requirements for that Category 4 Data.
e.

If Confidential Information shared under this agreement is classified as Category 4, the Contractor
must have a documented risk assessment for the system(s) housing the Category 4 Data.

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4.

Authorization, Authentication, and Access. In order to ensure that access to the Data is limited to
authorized staff, the Contractor must:
a.

Have documented policies and procedures governing access to systems with the shared Data.

b.

Restrict access through administrative, physical, and technical controls to authorized staff.

c.

Ensure that user accounts are unique and that any given user account logon ID and password
combination is known only to the one employee to whom that account is assigned. For purposes of
non-repudiation, it must always be possible to determine which employee performed a given action
on a system housing the Data based solely on the logon ID used to perform the action.

d. Ensure that only authorized users are capable of accessing the Data.
e.

Ensure that an employee’s access to the Data is removed immediately:
(1) Upon suspected compromise of the user credentials.
(2) When their employment, or the contract under which the Data is made available to them, is
terminated.
(3) When they no longer need access to the Data to fulfill the requirements of the contract.

f.

Have a process to periodically review and verify that only authorized users have access to systems
containing DOC Confidential Information.

g.

When accessing the Data from within the Contractor’s network (the Data stays within the
Contractor’s network at all times), enforce password and logon requirements for users within the
Contractor’s network, including:
(1) A minimum length of 8 characters, and containing at least three of the following character
classes: uppercase letters, lowercase letters, numerals, and special characters such as an asterisk,
ampersand, or exclamation point.
(2) That a password does not contain a user’s name, logon ID, or any form of their full name.
(3) That a password does not consist of a single dictionary word. A password may be formed as a
passphrase which consists of multiple dictionary words.
(4) Password reuse is tracked against and prohibits the previous 24 passwords.

h.

When accessing Confidential Information from an external location (the Data will traverse the
Internet or otherwise travel outside the Contractor’s network), mitigate risk and enforce password
and logon requirements for users by employing measures including:
(1) Ensuring mitigations applied to the system don’t allow end-user modification.
(2) Not allowing the use of dial-up connections.
(3) Using industry standard protocols and solutions for remote access. Examples would include
RADIUS and Citrix.
(4) Encrypting all remote access traffic from the external workstation to Trusted Network or to a
component within the Trusted Network networks (using key lengths of 128 bits or greater)

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Algorithm modules validated by the National Institute of Standards and Technology (NIST)
Cryptographic Module Validation Program (CMVP) are required. The traffic must be encrypted
at all times while traversing any network, including the Internet, which is not a Trusted
Network.
(5) System application access prompts for re-authentication or performs automated session
termination after no more than 20 minutes of inactivity. System application session termination
values can be set on a per-customer basis.
(6) Ensuring use of Multi-factor Authentication to connect from the external end point to the
internal end point. Authentication mechanisms must meet or exceed those described in the
most recent version of NIST SP 800-63 for information requiring assurance level 3 or higher.
One of the authentication factors should be provided by a device separate from the computer
gaining access.
(7) Ensuring all system and service accounts use Enterprise Active Directory or a similar
centralized authentication and authorization mechanism. If authentication methods such as
SQL authentication are required by the system, Contractor uses credentials secured during
transmission through encrypted sessions such as TLS1.2 (or greater) or IPSec, and in storage
using a secure hash method validated by the National Institute of Standards and Technology
(NIST). Within 72 hours of a request from DOC, Contractor must provide documentation
showing how the credentials are secured during all transmissions using encrypted sessions
such as TLS or IPSec, and in storage using a secure hash method validated by the National
Institute of Standards and Technology (NIST).
i.

Passwords or PIN codes may meet a lesser standard if used in conjunction with another
authentication mechanism, such as a biometric (fingerprint, face recognition, iris scan) or token
(software, hardware, smart card, etc.) in that case:
(1) The PIN or password must be at least 5 letters or numbers when used in conjunction with at
least one other authentication factor
(2) Must not be comprised of all the same letter or number (11111, 22222, aaaaa, would not be
acceptable)
(3) Must not contain a “run” of three or more consecutive numbers (12398, 98743 would not be
acceptable)

j.

If the contract specifically allows for the storage of Confidential Information on a Mobile Device,
passcodes used on the device must:
(1) Be a minimum of six alphanumeric characters.
(2) Contain at least three unique character classes (upper case, lower case, letter, number).
(3) Not contain more than a three consecutive character run. Passcodes consisting of 12345, or
abcd12 would not be acceptable.

k.

Render the device unusable after a maximum of 10 failed logon attempts.

l.

Ensure the system/service supports single sign-on for state government employees, and external
users by integrating the system's authentication mechanisms with the Washington State Enterprise

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Active Directory and Secure Authentication Gateways (post listeners are typically used for
processing the gateway host headers).
m.

5.

Utilize application authentication controls that are consistent with those described in the most
recent version of NIST SP 800-63 for information requiring assurance level 2 or higher.

Protection of Data. The Contractor agrees to store Data on one or more of the following media and
protect the Data as described:
a.

Hard disk drives. For Data stored on local workstation hard disks, access to the Data will be
restricted to Authorized User(s) by requiring logon to the local workstation using a Unique User ID
and Hardened Password or other authentication mechanisms which provide equal or greater
security, such as biometrics or smart cards.

b.

Network server disks. For Data stored on hard disks mounted on network servers and made
available through shared folders, access to the Data will be restricted to Authorized Users through
the use of access control lists which will grant access only after the Authorized User has
authenticated to the network using a Unique User ID and Hardened Password or other
authentication mechanisms which provide equal or greater security, such as biometrics or smart
cards. Data on disks mounted to such servers must be located in an area which is accessible only to
authorized personnel, with access controlled through use of a key, card key, combination lock, or
comparable mechanism.
For DOC Confidential Information stored on these disks, deleting unneeded Data is sufficient as
long as the disks remain in a Secure Area and otherwise meet the requirements listed in the above
paragraph. Destruction of the Data, as outlined below in Section 8 Data Disposition, may be
deferred until the disks are retired, replaced, or otherwise taken out of the Secure Area.

c.

Optical discs (CDs or DVDs) in local workstation optical disc drives. Data provided by DOC on
optical discs which will be used in local workstation optical disc drives and which will not be
transported out of a Secure Area. When not in use for the contracted purpose, such discs must be
Stored in a Secure Area. Workstations which access DOC Data on optical discs must be located in
an area which is accessible only to authorized personnel, with access controlled through use of a
key, card key, combination lock, or comparable mechanism.

d. Optical discs (CDs or DVDs) in drives or jukeboxes attached to servers. Data provided by DOC
on optical discs which will be attached to network servers and which will not be transported out of
a Secure Area. Access to Data on these discs will be restricted to Authorized Users through the use
of access control lists which will grant access only after the Authorized User has authenticated to
the network using a Unique User ID and Hardened Password or other authentication mechanisms
which provide equal or greater security, such as biometrics or smart cards. Data on discs attached
to such servers must be located in an area which is accessible only to authorized personnel, with
access controlled through use of a key, card key, combination lock, or comparable mechanism.
e.

Paper documents. Any paper records must be protected by storing the records in a Secure Area
which is only accessible to authorized personnel. When not in use, such records must be stored in a
Secure Area.

f.

Remote Access. Access to and use of the Data over the State Governmental Network (SGN) or
Secure Access Washington (SAW) will be controlled by DOC staff who will issue authentication
credentials (e.g. a Unique User ID and Hardened Password) to Authorized Users on Contractor’s
staff. Contractor will notify DOC staff immediately whenever an Authorized User in possession of
such credentials is terminated or otherwise leaves the employ of the Contractor, and whenever an

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Authorized User’s duties change such that the Authorized User no longer requires access to
perform work for this Contract.
g.

Data storage on portable devices or media.
(1) Except where otherwise specified herein, DOC Data shall not be stored by the Contractor on
portable devices or media unless specifically authorized within the terms and conditions of the
Contract. If so authorized, the Data shall be given the following protections:
(a) Encrypt the Data.
(b) Control access to devices with a Unique User ID and Hardened Password or stronger
authentication method such as a physical token or biometrics.
(c) Manually lock devices whenever they are left unattended and set devices to lock
automatically after a period of inactivity if this feature is available. Maximum period of
inactivity is 20 minutes.
(d) Apply administrative and physical security controls to Portable Devices and Portable
Media by:
i.

Keeping them in a Secure Area when not in use,

ii. Using check-in/check-out procedures when they are shared, and
iii. Taking frequent inventories.
(2) When being transported outside of a Secure Area, Portable Devices and Portable Media with
DOC Confidential Information must be under the physical control of Contractor staff with
authorization to access the Data, even if the Data is encrypted.
h. Data stored for backup purposes.
(1) DOC Confidential Information may be stored on Portable Media as part of a Contractor’s
existing, documented backup process for business continuity or disaster recovery purposes.
Such storage is authorized until such time as that media would be reused during the course of
normal backup operations. If backup media is retired while DOC Confidential Information still
exists upon it, such media will be destroyed at that time in accordance with the disposition
requirements below in Section 8 Data Disposition.
(2) Data may be stored on non-portable media (e.g. Storage Area Network drives, virtual media,
etc.) as part of a Contractor’s existing, documented backup process for business continuity or
disaster recovery purposes. If so, such media will be protected as otherwise described in this
exhibit. If this media is retired while DOC Confidential Information still exists upon it, the data
will be destroyed at that time in accordance with the disposition requirements below in Section
8 Data Disposition.
i.

Cloud storage. DOC Confidential Information requires protections equal to or greater than those
specified elsewhere within this exhibit. Cloud storage of Data is problematic as neither DOC nor
the Contractor has control of the environment in which the Data is stored. For this reason:
(1) DOC Data will not be stored in any consumer grade Cloud solution, unless all of the following
conditions are met:

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(a) Contractor has written procedures in place governing use of the Cloud storage and
Contractor attests in writing that all such procedures will be uniformly followed.
(b) The Data will be Encrypted while within the Contractor network.
(c) The Data will remain Encrypted during transmission to the Cloud.
(d) The Data will remain Encrypted at all times while residing within the Cloud storage
solution.
(e) The Contractor will possess a decryption key for the Data, and the decryption key will be
possessed only by the Contractor and/or DOC.
(f) The Data will not be downloaded to non-authorized systems, meaning systems that are not
on either the DOC or Contractor networks.
(g) The Data will not be decrypted until downloaded onto a computer within the control of an
Authorized User and within either the DOC or Contractor’s network.
(2) Data will not be stored on an Enterprise Cloud storage solution unless either:
(a) The Cloud storage provider is treated as any other Sub-Contractor, and agrees in writing to
all of the requirements within this exhibit; or,
(b) The Cloud storage solution used is FedRAMP certified.
(3) If the Data includes protected health information covered by the Health Insurance Portability
and Accountability Act (HIPAA), the Cloud provider must sign a Business Associate
Agreement prior to Data being stored in their Cloud solution.
6.

System Protection. To prevent compromise of systems which contain DOC Data or through which that
Data passes:
a. Systems containing DOC Data must have all security patches or hotfixes applied within 3 months of
being made available.
b. The Contractor will have a method of ensuring that the requisite patches and hotfixes have been
applied within the required timeframes.
c. Systems containing DOC Data shall have an Anti-Malware application, if available, installed.
d. Anti-Malware software shall be kept up to date. The product, its anti-virus engine, and any
malware database the system uses, will be no more than one update behind current. These antimalware practices must meet or exceed those described in NIST SP800-40.
e. The architecture must provide continuous monitoring of both internal and external activity for
anomalies and identify, report, and defend against security intrusions before data is compromised.
f. Contractor shall conduct penetration tests at least once every 24 months, system vulnerability
assessments at least monthly, and application vulnerability assessments prior to the production
release of any changes to source code.
g. Contractor has implemented application/system development practices consistent with the current
version of NIST SP800-64 for low to moderate impact systems, and warrants the software does not

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contain any of the Open Web Application Security project (OWASP) top 10 vulnerabilities https://www.owasp.org/index.php/Main Page
h. Contractor will implement within 18 months of contract date a practice of systematic collection,
monitoring, alerting, maintenance, retention, and disposal of security event logs and application
audit trails. Logs and audit trails are written to an area inaccessible to system users and are
protected from editing. At a minimum the logs and audit trails will provide historical details on all
transactions within the system that are necessary to reconstruct activities. Including recording; type
of event, date, time, account identification and machine identifiers for each logged transaction.
Audit and log files can be analyzed by type in order to find emerging issues or trends. Contractor
has settings triggering an immediate notification to appropriate system administrators for severe
incidents. Logs are secured against unauthorized changes. At a minimum, logs must be retained for
a period of 60 days.
(1) The data centers are designed to withstand worst-case events and maintain 99.99% availability.
The data centers, managed and staffed by a carrier-class data center host, meet or exceed the
Telecommunications Industry Association’s (TIA) standard number 942 for Tier 4 (highest
availability) data centers, including:
- Multiple power delivery paths
- Ability to withstand a 96-hour power event
Critical data is stored on backups that are archived at a secure remote location to help facilitate
a quick recovery in the event of an unexpected event that results in downtime or data loss.
Backups are executed and rotated on a daily, weekly, monthly, quarterly, semi-annual, and
annual basis.
Backups are stored in three tiers:
-On premise
-Secondary data center
-Offline/ Offsite
7.

Data Segregation.
a.

DOC Data must be segregated or otherwise distinguishable from non-DOC data. This is to ensure
that when no longer needed by the Contractor, all DOC Data can be identified for return or
destruction. It also aids in determining whether DOC Data has or may have been compromised in
the event of a security breach. As such, one or more of the following methods will be used for data
segregation.
(1) DOC Data will be kept on media (e.g. hard disk, optical disc, tape, etc.) which will contain no
non-DOC Data. And/or,
(2) DOC Data will be stored in a logical container on electronic media, such as a partition or folder
dedicated to DOC Data. And/or,
(3) DOC Data will be stored in a database which will contain no non-DOC data. And/or,

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(4) DOC Data will be stored within a database and will be distinguishable from non-DOC data by
the value of a specific field or fields within database records.
(5) When stored as physical paper documents, DOC Data will be physically segregated from nonDOC data in a drawer, folder, or other container.
b.

8.

When it is not feasible or practical to segregate DOC Data from non-DOC data, then both the DOC
Data and the non-DOC data with which it is commingled must be protected as described in this
exhibit.

Data Disposition. When the contracted work has been completed or when the Data is no longer
needed, except as noted above in Section 5.b, Data shall be returned to DOC or destroyed. Media on
which Data may be stored and associated acceptable methods of destruction are as follows:

Data stored on:
Server or workstation hard disks, or
Removable media (e.g. floppies, USB flash drives,
portable hard disks) excluding optical discs

Will be destroyed by:
Using a “wipe” utility which will overwrite the Data
at least three (3) times using either random or single
character data, or
Degaussing sufficiently to ensure that the Data
cannot be reconstructed, or
Physically destroying the disk

Paper documents with sensitive or Confidential
Information

Recycling through a contracted firm, provided the
contract with the recycler assures that the
confidentiality of Data will be protected.

Paper documents containing Confidential
Information requiring special handling (e.g.
protected health information)

On-site shredding, pulping, or incineration

Optical discs (e.g. CDs or DVDs)

Incineration, shredding, or completely defacing the
readable surface with a coarse abrasive

Magnetic tape

Degaussing, incinerating or crosscut shredding

9.

Notification of Compromise or Potential Compromise. Contractor shall implement incident response
practices consistent with NIST SP 800-61. The actual compromise of DOC Data must be reported to the
DOC Contact designated in the Contract within three (3) business days of discovery. If no DOC Contact
is designated in the Contract, then the notification must be reported to the DOC Contracts and Legal
Affairs office at docclacontracts@doc1.wa.gov. Contractor must also take actions to mitigate the risk of
loss and comply with any notification or other requirements imposed by law or DOC.

10.

Data shared with Subcontractors. If DOC Data provided under this Contract is to be shared with a
subcontractor, the Contract with the subcontractor must include all of the data security provisions
within this Contract and within any amendments, attachments, or exhibits within this Contract. If the
Contractor cannot protect the Data as articulated within this Contract, then the contract with the subContractor must be submitted to the DOC Contact specified for this contract for review and approval.

11.

System Audit Requirements. Contractor has completed a recent independent security audit by a SOC 2
Type 2 accredited firm of their development and operational practices, or that an independent security

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audit by an accredited firm will be completed within 6 months after contract execution. This audit must
include vulnerability assessments, and penetration tests, and confirm compliance with the security
requirements herein. The audit should include any specific data center facility where the service is
deployed, and all failover facilities unless those facilities provide their own SOC 2 Type 2 audit.
12.

Disaster Recovery. Within 18 months of contract date, contractor shall document, test and maintain a
disaster recovery plan including an alternate facility to assure the system/service is recovered within 24
hours of a force majeure event. The recovery plan must protect against more than 24 hours of DOC data
being lost.

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ATTACHMENT B
SERVICE LEVEL TERMS
Vendor shall provide Support and Maintenance Services for each component of the Solution in
accordance with its general support offering to its customers and the terms set forth in this Service
Level Agreements Schedule, provided that, in the event of a conflict between Vendor’s general support
offering and the terms and conditions set forth in this Schedule, the terms and conditions of this Schedule
shall control. These Service Level Terms shall only apply during the term of the Agreement.

I. FRIENDS AND FAMILY SUPPORT PROCEDURES
Customers can use Vendor’s toll-free number to either speak to a live agent or use an intuitive, automated
interactive voice response system to help them with their needs. The call is initially answered by Vendor’s
IVR system to help identify the caller’s needs.
If needed, a caller can reach a live agent through menu options on the phone. Live agent support is
available to friends and family members seven days a week, 24 hours a day, and 365 days a year. Vendor’s
Friends and Family Call Center (SFFCC) has US-based personnel that provide customer service to friends
and family members of our incarcerated population. Our Call Center operations are split between a 130+
seat call center located in Carrollton, TX, and an additional 60 associates that are sourced from our
partnership with Televerde, which provides incarcerated women the opportunity to build relevant skills
while providing services to friends and family.
Vendor’s agents can help customers with Vendor’s services, including but not limited to the following
issues:
•
•
•
•
•
•
•
•
•
•
•
•
•

Setting up and funding accounts
Making payment arrangements
Obtaining information on credit limits
Resolving complaints
Blocking and unblocking numbers
Reviewing call durations and history
Learning about MoneyGram® options
Learning about Western Union® options
Receiving information on new services
Confirming originating facility
Reviewing account balances
Answering questions and helping customers with refund requests
Managing account notifications

Vendor offers both English speaking and Spanish speaking agents.

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Escalations
Should an end user want to escalate a refund request or other complaint, they can ask to speak to a SFFCC
representative at the next higher level who can further escalate resolution procedures:
SFFCC Escalation Levels
• Level 1 – Associate
• Level 2 – Supervisor
• Level 3 – Manager
• Level 4 – Director

Levels

Time Periods

Description

Level 1 – Associate

10 – 15 mins from start
of call.

The Associate will attempt to de-escalate and resolve the
call, before escalating to the next level.

Level 2 – Supervisor

15 – 60 mins from start
of call.

The Supervisor will attempt to de-escalate and resolve
the call, before escalating to the next level.

Level 3 – Manager

2 - 6 hours from start of
call.

The Manager will attempt to de-escalate and resolve the
call, before escalating to the next level.

Level 4 - Director

24 hours from start of
call.

The Director will take the appropriate steps to solution
the complaint for an end user.

For added convenience, Vendor offers personal account access via www.securustechnologies.com, IVR,
and the Securus mobile app. Online FAQ’s are also available to help friends & family members.
Performance Standards
Performance Standard
SFFCC will answer 75% of all friends and family
calls within two minutes or less after a live
operator has been requested, with an
abandonment rate of less than 10%.

Performance Credit
For any given month where Vendor fails to achieve
the commitments, Vendor will provide one free
telephone call and one free stamp per incarcerated
individual in addition to the free call(s) and
stamp(s) they will already be receiving per the
terms of this agreement.

Satisfactory User Satisfaction Score from Annual
Survey (Friends and Family)

Vendor will achieve an aggregate average
satisfaction of > 85%.
Failure to meet this standard will result in Securus
being required to provide the Department a
performance enhancement plan, detailing the
actions that will be taken at 30, 60, and 90 days to
improve customer satisfaction. A follow-up survey

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will then be initiated to determine if performance
has improved.

Damage, inaccessibility, or permanent loss to
eMessages, photos, or videograms, not due to end
user actions (example: user deleted content).

1 free stamp per damaged, inaccessible, or
permanently lost item, not to exceed one hundred
(100) stamps per account per calendar year.

Credits for:
• Video visit fails or overall performance
quality is poor.

Securus is responsible for investigating claims
regarding failed video visits and/or poor video
visit performance quality.

Credits will be processed by Securus within 48hours.

Should the failed video visit and/or video visit
performance issue be something caused by
Securus’ products, including hardware, software,
and/or networks, or reasonably within Securus
control, Securus will issue a credit equal to the
value of the video visit.
To request a refund due to failed and/or poor
performance quality video visit, the customer will
send a credit request form to Securus and Securus
will investigate to determine if video visit was
determined to have failed and/or was of poor
Securus performance quality, a credit equal to the
cost of the video visit will be issued within 48
hours.
Failed video visit and/or performance issues
determined to be related to family or friend
network services, equipment, and/or actions are
beyond Securus control and a credit would not be
given.

II. INCARCERATED INDIVIDUAL SUPPORT PROCEDURES
Incarcerated Individual Reporting of Tablet Issues
Incarcerated individuals can self-report tablet related issues directly to Vendor through the Services
application on their tablets. Utilizing this app, incarcerated individuals can search a list of frequently asked
questions that will help them resolve most issues themselves, or they can submit a Support Request that
informs Vendor of the issue they are experiencing.

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Ticket Limit
Incarcerated individuals shall be able to open 1 ticket at a time but may not have more than 10 open tickets
at a time and only 1 ticket per specific issue. Incarcerated individuals will be provided an automated
assistant to address routine issues. This automated assistant will be available 24x7x365 and will provide
instructions on how to overcome basic service issues, as well as answer simple questions.
The Service Level commitment for an incarcerated individual’s Support Request:
Tablet Issue Type
Tablet – Hardware

Priority Levels
P1

Resolution Timeframe
Average five (5) days to
resolve

Tablet – Media/Other

P2

Average five (5) days to
resolve

Details
The ticketing CRM will prioritize
hardware tickets over nonhardware issues. Any delays
caused by WA DOC associated
with
the
distribution
of
replacement tablets or other
equipment/accessories will not
be part of resolution timeframes.
The ticketing CRM will prioritize
non-hardware
tickets
after
hardware tickets have been
reviewed/resolved.

Performance Standards
Performance Standard
The Service Level commitment for an incarcerated
individual’s Support Request will average five
days to resolve.

Performance Credit
For any given month where Vendor fails to achieve
the commitments, Vendor will provide one free
telephone call and one free stamp per incarcerated
individual.

Satisfactory User Satisfaction Score from Annual
Survey (Incarcerated Individuals)

Vendor will achieve an aggregate average
satisfaction of > 85%.
Failure to meet this standard will result in Securus
being required to provide the Department a
performance enhancement plan, detailing the
actions that will be taken at 30, 60, and 90 days to
improve customer satisfaction. A follow-up survey
will then be initiated to determine if performance
has improved.

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Damage, inaccessibility, or permanent loss to
eMessages, photos, or videograms, not due to end
user actions (example: user deleted content).

Credit for:
• Purchased content is unable to be
downloaded within 48 hours or does not
work as intended (e.g. music is missing,
game does not start, music file is
corrupted, etc.), not due to end user
actions (example: user deleted content).
Credit will be processed within standard SLA
guidelines.

1 free stamp per damaged, inaccessible, or
permanently lost item, not to exceed one hundred
(100) stamps per incarcerated individual per
calendar year.

Securus will replace the content (e.g music) if the
content is still available in which case no refund or
credit will be provided.
In the event the content is no longer available, the
incarcerated individual will receive a refund equal
to the original cost of the content and will receive 1
free credit for whatever content the requested
refund is for.

III. GENERAL INFORMATION
Customer Service
The Securus Friends and Family Call Center provides account establishment, account management and
billing customer service to the friends and families of incarcerated individuals. Securus Correctional Billing
Service has in-house trained customer service specialists on staff to handle customer calls 7 days a week,
24 hours per day. In addition, customers may also use a web-based customer service portal or check
balances or fund accounts with our automated telephone support system featuring a state-of-the-art
Integrated Voice Response (IVR) system.
Service Availability. Securus will provide the infrastructure, goods, and services needed to provide
consistent service availability including during high traffic periods. In no event shall services be noticeably
impacted by high traffic, including impacts to making calls or consuming content.
Refunds
To obtain an account refund for telephone services, end users may contact the Securus Friends and Family
Call Center by phone or by email at www.securustech.net. For all credit card transactions made by phone
or website, full and partial refunds will be applied to the payment source last used. For full refunds on
accounts last funded via Western Union, funds will be refunded to the customer through Western Union.
For partial refunds on accounts funded via Western Union and for both full and partial refunds on
payments mailed to Vendor, a check will be mailed via the U.S. Postal Service. Vendor does not charge
refund fees.
Securus will process refunds no longer than 48 hours from the time of request. The friend or family member
can expect to see credit card refunds reflected in 1-2 billing cycles. Refunds by check take 2-3 weeks to be
mailed.
Refunds shall be processed in accordance with user agreements and in the event a refund is warranted.

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Securus will work with WA DOC to implement automatic credits for consumers who have experienced
SVC service issues over a 90-day period that do not meet the committed uptime of 90% availability.
Refunds are issued back to the original credit/debit card for which the transaction(s) was paid for. Once
scheduled, a Video Visitation session must be attended during the scheduled time period. Failure to sign
on at the scheduled time or signing on late will not extend the session time period for which the user paid.
Vendor will comply with the DOC policies surrounding incarcerated individual missed visits and refund
eligibility consistent with Securus Terms and Conditions.
All purchased e-messaging postage is non-refundable. Unused postage will not be refunded. If family
members transfer stamps to an incarcerated individual, they are owned by the incarcerated individual,
must be used, and will not be refunded. If the WA DOC refuses to distribute a message or media attachment
to an incarcerated individual, then no refund or replacement postage will be given. Vendor will comply
with the DOC policies surrounding refund eligibility.
An end user may not cancel a Money Transfer Payment to an incarcerated individuals Trust account once
it has been processed. Under some circumstances, a Payment may not be completed, or the DOC may refuse
to accept a Payment. In such cases, JPay will cancel the Payment transaction and refund the principal
Payment to the Customer. Any disputes or refund requests relating to lost or misdirected payments must
be submitted to JPay within sixty (60) days of the original transaction. All Service Fees are nonrefundable.
Customer Service Feedback
Customers shall be given the ability to rate all customer service interactions on a yes-no rating in the
Customer Satisfaction (CSAT) system. The system will prompt the user to answer a simple question related
to the ability of the customer service agent to solve the end user’s issue. Contractor shall report the average
CSAT rating to the Department monthly. Customer service representatives who routinely provide poor
service will be removed from providing service to Washington State customers.
Ticket Resolution
Customer service tickets may only be closed in two situations: 1) the customer has explicitly indicated that
the issue has been resolved, and/or 2) the customer was provided a resolution and has not responded in 5
business days.
Ticket Closure
Tickets cannot be closed before they are fully resolved. A quarterly quality assurance audit will be
performed between DOC and the Vendor in order to validate resolved tickets.
Customer Service Reporting
In addition to the reporting stated above, Securus will report monthly on the following:
1.

User support desk ticket report must include the following:
a. Number of tickets opened;
b. Number of tickets resolved;
c. Number of tickets closed;
d. Average time to initial response;

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2.
3.
4.
5.
6.
7.
8.
9.

e. Average time to resolution;
f. Detailed comments for each ticket;
SVC report must include the following:
a. Number of failed video visits;
Average customer feedback;
Average customer feedback sorted by customer service rep;
Number of failed calls separated by tablet based calls vs. hardware calls;
A narrative of specific problem areas including statistics to support the narrative.
All customer related reporting shall be made available to Washington’s Office of Corrections
Ombuds and shall be made available to friends and family.
Service availability and downtime by service type and facility.
Yearly report on the Securus’ SLA performance and total penalties assessed.

Quarterly Report Meetings and Dashboard
Securus agrees to meet quarterly with the Department, a friends and family representative, and an Office
of Corrections Ombuds representative to discuss customer service issues.
Notice to Users
Securus will use best efforts to notify users of planned downtime.
Notice When Barred
In the event that an individual will be barred or disallowed from service, it is expected that Securus will
use best efforts to provide them written notification in advance of barring them.

IV. DOC SUPPORT PROCEDURES
Vendor provides customer service from its operations center located in Carrollton, Texas. The Securus
Technical Support Center (TSC) serves as a single point of contact for facility staff to request service 24
hours a day, seven days a week, 365 days per year. There are three ways to contact the TSC:




Telephone: 866-558-2323
E-Mail: technicalsupport@securustech.net
Fax: 800-368-3168

The TSC uses a call distribution system to manage the flow of inbound calls, automatically routing calls
directly to our support technicians in a skills-based, platform specific manner. Vendor establishes response
times and service level agreements that accomplish our objective of providing timely resolution to each
request.
Technicians assign each service request an initial priority level, each with resolution and escalation
timelines. Every effort will be made to resolve the problem remotely within the designated timeframes,
and Vendor resolves most service requests during the initial request. If necessary, a field service technician
is dispatched to the facility to expedite resolution.

Washington State
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The TSC uses an event tracking system that logs, tracks, manages, and assures appropriate response to all
service requests. The service request generates a trouble ticket with priority level assignment that drives
diagnosis and response processes. The support technician performs initial problem diagnosis and isolation
procedures, determines the nature of the problem and either resolves the problem or engages an
appropriate party for problem resolution. The TSC retains ownership of all service requests and is
responsible for the escalation and update functions.
Below are the applicable Service Response Times and Escalations associated \-vith:
•
•
•

Securus Telephone Service
Securus Video Connect Service
Securus Unity Tablet Service

Securus Service Response Times and Escalations
**WA DOC Expectations include individual units, areas of coverage, and/or facilities and not overall
system capabilities across all facilities. Any indication of system failures describ ed in the below, affecting
multiple individuals or areas must be addressed with the appropriate priority level described below.
(Example: Securus receives multiple calls concerning the wi-fi system being dow n in the outside rec area
ofMCC).

Priority
Level

Service Priority
D escription
A Pl is any event or
defect that
significantly impacts
the ability of users to
use the solution or
exposes the users to
liability and there is
no workaround.
Examples:
• Video visits
completely
degraded
and/or not
working
• Phone
service
completely
degraded
and/ or not
working.
• Wi-Fi
availability in
a unit is

Washington State
Department of Corrections

Response
Time

Customer
Communication
Guideline

2hours

Securus Technical
Support Center
notifies the facility
when the service
issue is responded
to and reviewed. H
a service technician
is required, then
Securus Dispatch or
a Field Service
Technician contacts
the customer with
an estimated time of
arrival.

Resolution
Time

Escalations

H response is delayed, escalation

24hours

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Attachment B - Service Level Tenns
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procedures within Securus'
Management Team are activated to
ensure appropriate resources are
allocated to resolve the service
request
Technical Support Manager & Field
Service Manager
Director, Customer Success &
Director, Field Operations
Chief Operating Officer

Page8 ofl2
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•

degraded
and/or not
working.
Media
delivery
system is not
delivering
service
and/or not
working.

A P2 is any event or
defect that adversely
impacts the ability of
users to use the
solution or exposes
the users to liability
and there is no
workaround.
The
system is able to be
used, but there are
adverse impacts to
users.
Examples:
• A defect in
the system is
causing
emails not to
be received
24until
hours
after
they should
have
been
received.
(Email
receipt
delay).
• A defect that
causes
increased
download
time
for
movies
or
content.
• A defect that
causes
information

Washington State
Department of Corrections

6hours

Securus Technical
Support Center
notifies the facility
when the service
issue is responded
to and reviewed. H
a service technician
is required, then
Securus Dispatch or
a Field Service
Technician contacts
the customer with
an estimated time of
arrival.

H response is delayed, escalation

36hours

Kl1720
Attachment B - Service Level Tenns
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procedures within Securus'
Management Team are activated to
ensure appropriate resources are
allocated to resolve the service
request
Technical Support Manager & Field
Service Manager
Director, Customer Success &
Director, Field Operations
Chief Operating Officer

Page9 of12
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to
display
incorrectly.
A P3 is any event or
defect that causes
minor problems to
occur that could be
circumvented
without difficulty or
disruption to users.
Something is out of
order but can be
resolved in a simple
way with nominal
impact.
Examples:
•
A problem
with a phone
that could be
circumvented
by
using
another
phone.
•
A problem
with
a
terminal that
could
be
circumvented
at
another
terminal.
If the problem is
unable to be resolved
in a simplistic way, it
is elevated to P2.

12 hours

Securus Technical
Support Center
notifies the facility
when the service
issue is responded
to and reviewed. If
a service technician
is required, then
Securus Dispatch or
a Field Service
Technician contacts
the customer with
an estimated time of
arrival.

72hours

If response is delayed, escalation
procedures within Securus'
Management Team are activated to
ensure appropriate resources are
allocated to resolve the service
request
Technical Support Manager & Field
Service Manager
Director, Customer Success &
Director, Field Operations
Chief Operating Officer

IV. SOLUTION PERFORMANCE STAN DARDS AND PERFORMANCE CREDITS
The Performance Standards set forth below shall apply to the functioning of the IITS Solution and excludes
failures of network and equipment not in the control of Vendor. The Performance Credits set forth below
are the amounts DOC can elect to assess Vendor. DOC shall evaluate each instance of non-performance
related to a failure of Vendor to meet the Performance Standards, and will determine, in its discretion,
whether to assess the Performance Credits.
The remedies set forth below are not the sole and exclusive remedy of DOC for a failure of the IITS Solution
to meet the Performance Standards. Additional remedies are set forth in the Agreement.

In the event of repeated failures to comply with the Performance Standards, Vendor's Chief Technology
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Officer and, if desired, Chief Executive Officer shall meet with DOC to discuss Vendor's proposed solution
to the problem.
Performance Standard
Contractor will provide timely customer service
to DOC based on the Service Response Times and
Escalations noted above

Performance Credit
Assess $100.00 per day for each day past the
applicable priority level time specified that a
response has not been provided; 60-Day cap.

Satisfactory User Satisfaction Score from Annual
Survey (DOC)

Vendor will achieve an aggregate average
satisfaction of > 85%.

For each facility, each facility's telephones shall
remain operative (at least 90% of the phones are
operative, other than for scheduled maintenance)

Failure to meet this standard will result in Securus
being required to provide the Department a
performance enhancement plan, detailing the
actions that will be taken at 30, 60, and 90 days to
improve customer satisfaction. A follow-up survey
will then be initiated to determine if performance
has improved
$500.00 for each hour that the failure continues
beyond 6 hours.

For each facility, each facility’s tablets and video
connect systems (including terminals) shall
remain operative (at least 90% of the tablets and
video connect systems are remain operative, other
than for scheduled maintenance).

$125.00 per day if resolution is not completed
within 24 consecutive hours; 60 Day cap.

Vendor will comply with the Project Plan.

For vendor-caused delays, delay credits shall equal
$2,500.00 per calendar day for the first ten calendar
days, and then $5,000.00 per calendar day for each
calendar day of delay thereafter. In no event
during implementation will delay credits exceed
$100,000.00.

Damage, inaccessibility, or permanent loss to
communication records, including but not limited
to Call Detail Records (CDRs) and recorded
communications.

$125.00 per record.

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Securus systems and interfaces shall remain
accessible to the DOC at all times; except for those
periods where scheduled or
emergency maintenance is being conducted.

Assess $500.00 for each hour that the failure
continues beyond 6 hours.

The Contractor shall provide training throughout
the term of the Contract within 15 Days for each
of the DOC’s request(s) for the training.

The Contractor will be assessed $125.00 per Day
for each Day past the 15 Day requirement.

Note 1: For $ denominated support credits, no support credit shall exceed ten percent (10%) of the total
gross revenue for the month(s) in which the non-compliance occurred.
Note 2: For $ denominated support credits, any time more than one support credit is being applied, the
total adjustment shall not exceed 10% of the total Gross Revenue for the month(s) in which the noncompliance occurred.
Note 3: For $ denominated support credits, total support credits in a fiscal
year shall not exceed 10% of the total Annual Gross Revenue in that fiscal year.
Note 4: Support credits will not apply if non-compliance is determined to be a force majeure event as
documented in the contractual agreement.
Note 5: A single non-compliant event that implicates multiple support credits will be assessed at only the
costliest performance measure.
Note 6: Failure to meet any performance standards three times within a calendar year will result in Securus
being required to provide an Executive Summary to WA DOC that includes a performance enhancement
plan, detailing the actions that will be taken at 30, 60, and 90 days to improve the identified issues, including
timelines for remedy.

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ATTACHMENT C
GENERAL TERMS AND CONDITIONS

Table of Contents
1

2

3

4

5

PROJECT SERVICES
3
1.1
Documentation Services
3
1.2
Project Management Services 5
Change Order Procedures.
9
1.3
Personnel.
12
1.4
Support and Maintenance Services.
14
1.5
DELIVERABLES, SOLUTIONS, TOOLS AND UTILITIES, AND TRAINING
15
2.1
Deliverables. 15
2.2
IITS License 16
2.3
Documentation.
17
Integrations, Interfaces, Extensions and Other Software-Based Deliverables.
2.4
17
Training and Education; Knowledge Transfer. 18
2.5
SUPPORT AND MAINTENANCE
19
3.1
General.
19
3.2
User Satisfaction Surveys.
19
3.3
Technical User Satisfaction Surveys.
19
3.4
Satisfaction Survey Review.
19
Support for Integrations, Interfaces, Extensions and Software-Based Deliverables.
3.5
19
REPRESENTATIONS, WARRANTIES AND COVENANTS
20
4.1
Functionality and Performance Warranties.
20
4.2
Services Warranty.
23
4.3
Open Systems Warranty and Covenants.
23
4.4
Third Party and Mobile Warranties.
24
Intellectual Property Warranty. 24
4.5
4.6
Warranty of Authority. 24
4.7
Pending Litigation Warranty. 24
4.8
Offshoring.
24
4.9
DOC Data.
25
4.10
Conflicts of Interest. 25
4.11
Compliance with Federal and State Programs. 26
4.12
Additional Representations and Warranties.
26
Material Misstatements or Omissions. 26
4.13
TERMINATION 26
5.1
Termination 26
5.2
Events of Default.
27
5.3
Rights and Remedies of Vendor Upon an Event of Default of DOC.
28
5.4
Rights and Remedies of DOC Upon an Event of Default of Vendor.
28
5.5
Transition Services.
29

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6
7

8

9

10

LIMITATIONS ON LIABILITY 29
INDEMNIFICATION 30
7:1
General.
30
Infringement. 30
7.2
7.3
Industrial Insurance Immunity Waiver. 31
7.4
Procedures for Indemnification.
31
DISPUTE RESOLUTION
31
8.1
Administrative-Level Issue Resolution. 31
8.2
Executive-Level Issue Resolution.
31
8.3
Voluntary, Non-Binding Mediation.
32
Redress in Court.
32
8.4
Continued Performance; No Tolling of Cure Periods.
32
8.5
DATA RIGHTS, CONFIDENTIALITY AND SECURITY 32
9.1
Ownership of and Access to Data.
32
9.2
Confidential Information.
32
9.3
Public Records Disclosures.
34
9.4
Legally Required Disclosures. 34
9.5
Information Sharing. 34
9.6
Notification and Mitigation.
34
9.7
Return of Confidential Information.
34
9.8
Security.
35
9.9
Compliance with DOC Security Policies and Procedures, Vendor Information
Security Officer, and Security Certifications.
36
MISCELLANEOUS
37
10.1
Notices.
37
Definitions and Construction 38
10.2
10.3
New Products Through Acquisition.
38
10.4
Audits and Requests for Records.
38
10.5
Insurance.
40
10.6
Approval of Service Subcontractors.
41
10.7
Notice of Financial Impacts.
41
Agency.
41
10.8
10.9
Severability. 42
Waiver; Waiver of Non-Competition. 42
10.10
Governing Law; Exclusive Jurisdiction. 42
10.11
10.12
Binding Nature and No Assignment. 42
10.13
Counterparts. 42
10.14
Public Announcements.
43
10.15
DOC Policies. 43
PREA – Custodial and Sexual Misconduct
43
10.16
10.17
Compliance with Laws; Compliance with Civil Rights. 45
10.18
Waiver of UCITA.
46
Binding, Irrevocable Offer.
46
10.19
10.20
No Construction Against Drafter.
46
10.21
Attorneys’ Fees.
46
10.22
Third-Party Beneficiaries
46
Equality in Compensation
46
10.23

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1

PROJECT SERVICES
Documentation Services

l.l

1.1.1
Statements of Work, Project Plan, and Joint Resource Plan.
For all projects (implementations, upgrades, infrastructure changes, etc.) under this Agreement the
Parties shall jointly create the following: A statement of work ("Statement of Work"), a project plan
("Project Plan"), and a joint resource plan ("Joint Resource Plan"). The Project Plan and Joint Resource
Plan shall be updated and maintained by Vendor in accordance with the requirements in this Section and
pursuant to applicable quality standards, and each updated Project Plan and Joint Resource Plan shall be
subject to written approval by DOC. Additionally, changes to the Project Plan must be made in
accordance with DOC's change control process. Changes to a Statement of Work shall be made through
a Change Order or amendment, as may be agreed to by the Parties.

1.1.1.1

Statement of Work.

1.1.1.1.1

Each Statement of Work shall include, as applicable:

(i)

A general description of the Vendor services;

(ii)

A complete description of the scope and responsibilities of each of the Parties;

(iii) A complete description of any assumptions applicable to the scope of services; any
assumptions not initially identified cannot be later claimed by Vendor as an
assumption in the project;

(iv) Descriptions of Deliverables, including dependent Deliverables, in such detail as
requested by DOC, and the Party responsible for creating and/or providing input
to the Deliverable;

(v)

Other mutually agreed terms.

1.1.1.1.2

Completeness of Services and Products
Vendor represents and warrants to DOC that, as of the Effective Date of this Agreement: (a)
Vendor has identified in the attached Statement of Work all software, hardware, services
and other items required to: (i) implement the Incarcerated Individual Technology Services
“IITS,” which is the combined goods and services as described in the statement of work and
Requirements Responses; (ii) provide ongoing services to DOC, DOC Incarcerated
Individuals, and friends and family of those individuals; and (iii) achieve the DOC
Requirements, the Performance Standards, and other requirements as set forth in this
Agreement.

1.1.1.1.3 Special Provisions Relating to Scope
The Parties acknowledge that there may be additional activities and tasks that are not
reflected in this Agreement, but are nonetheless advisable, necessary, or required to
successfully implement and provision of the IITS. If there is a disagreement as to which
Party is responsible for a given activity, task or subtask, the matter shall be referred to the
Vendor Account Executive and the DOC Project Manager for resolution, and they will use
as guidelines in resolving the matter whether the activity, task or subtask was reasonably
related and/or linked to a Party's stated responsibilities in the IITS Statement of Work
State of Washington
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and/or IITS Project Plan.

1.1.1.1.4 Assumptions
The Assumptions set forth in the Statements of Work identify the complete list of
assumptions applicable to the IITS and relied on by the Parties in developing the IITS
Statements of Work. If an assumption is determined to be no longer valid, then a Party may
assert that the assumption will result in an out-of-scope activity or event, entitling that
Party to activate the Change Order procedures.
1.1.1.2

Project Plan.
Each Project Plan shall include all Vendor (including any subcontractors) and DOC (or its Third
Party) activities and tasks. Each Project Plan will be agreed to by the Parties prior to project initiation,
and shall include, as applicable:

(i)

Commencement and completion dates for the project;

(ii)

All Critical Milestone and Deliverable events and Deliverable Due Dates and Critical
Milestone Due Dates (with such Critical Milestones being identified by a different
color and with the phrase "Critical Milestone" in the Project Plan so that users can
search on such term);

(iii) All entrance and exit criteria for determining whether a critical milestone has been
completed.

(iv) All other milestones, activities, tasks and subtasks, along with their dependencies;
(v)

For each grouping or subgrouping of Solution components, identify the activities that
are related to other groupings or subgrouping of Solution components, including any
activities that affect another grouping or subgrouping, e.g., design activities of one
grouping of application components may need to be designed considering the
implementation of another grouping or subgrouping, etc.;

(vi) Sufficient description of all activities, tasks and subtasks (including DOC-only
responsibilities) to be performed by Vendor, DOC or responsible Third Party, and the
location of such activities, tasks and subtasks; and

(vii) The dates, duration, and locations of Project Status Meetings and contract compliance
meetings.
The initial Project Plan may be preliminary at the time of development, and accordingly, a more
detailed Project Plan may need to be developed by the Parties as the project proceeds. Any such
final IITS Project Plan shall be subject to the terms of Section 2.1.1.
Securus will be responsible for managing and updating the Project Plan as changes are made to such
Plan, and any updates to the Plan must be submitted with the Project Status Report. Changes to the
Project Plan approved by DOC shall be made by Vendor. Any proposed changes to the Project Plan
that are not approved by DOC shall be recorded by Vendor in the next succeeding Project Status
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Report. Unless otherwise agreed by DOC, if Vendor proposes any changes to dates for any activities
or tasks in the Project Plan, the original time interval for such commencement and completion of
such activity or task shall be used for the proposed re-set commencement date. By way of example,
if system integration testing stage is originally established with a 2-week timeframe between the
commencement and completion dates, and the commencement date for system integration testing
is required to be adjusted, the proposed re-set dates must honor the 2-week time interval and the
adjusted completion date for system integration testing must be 2 weeks after the commencement
date. DOC shall not be required to consider any proposal to compress timeframes for activities or
tasks.

1.2

Project Management Services

For any and all IITS projects now or in the future, Vendor shall act as the project manager and shall perform
all customary duties of a project manager, including performing the day-to-day project management duties,
managing the provision and coordination of the Services provided by Vendor, reporting on the progress of
or delays involving Vendor and/or DOC, and managing to complete the project on-time and at no cost to
DOC. Without limiting the generality of the foregoing, Vendor shall provide the following project
management Services.
1.2.1
Project Management and Other Meetings
On the dates and locations specified in the Statement of Work and/or Project Plan and other dates as
reasonably requested by DOC, the Vendor Project Manager, the DOC Project Manager, and other
appropriate representatives of the Parties shall discuss the status of the project ("Project Status
Meetings"). In accordance with agreed to timeframes, Vendor shall create and distribute to all meeting
participants, a meeting agenda, and send the Project Status Report electronically to DOC. At each Project
Status Meeting, the Parties shall review the Project Status Report and discuss any existing or newly
discovered Issues, Risks, and Defects impeding progress towards project goals, any proposed changes to
Critical Milestones or Deliverable Due Dates and other Issues relevant to the project. Vendor shall keep
minutes of the meetings and shall include such minutes in the next Project Status Report.
In addition, Vendor shall create, maintain, update, and circulate to applicable personnel a separate
schedule that identifies the time, place, location, and participants for all Project Status Meetings, other
status meetings, team meetings, executive briefings, and other meetings relating to the project. For all
Vendor-arranged or conducted meetings: (a) Vendor shall discuss and mutually agree with DOC on dates
for meetings in advance with all key personnel from DOC who need to attend such meetings to avoid
scheduling the meetings when there are scheduling conflicts, and conflicts of availability for key
personnel of DOC; and (b) Vendor shall prepare all meeting materials and make them available to the
meeting attendees sufficiently in advance of the meeting to permit time for review by the recipients.
1.2.2

Project Status Reports and Feedback.

1.2.2.1

General
The Project Status Report shall be signed by the Vendor Project Manager and include:

(i)

Excerpts from project Issue and Risk logs based on escalation criteria;

(ii)

A separate section identifying the accomplishments and Issues encountered since the
last Project Status Report, and suggestions and proposed actions for dealing with and

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resolving such Issues, including identifying and explaining actual delays and
expected delays, and the impact of such Due Date delays and expected delays,
relating to the Statement of Work, Project Plan, and Deliverable Due Dates and
Critical Milestone Due Dates;

(iii)

A separate section identifying previously-reported Issues and Defects, the date such
Issue or Defect was previously reported, and the action taken to address such Issues
and Defects – if no action was taken by either Party, Vendor shall identify which Party
was required to act and identify that such Party did not take action;

(iv)

The percent complete for each Deliverable, Critical Milestone and other milestones
and the effort remaining and/or estimated number of hours required to complete each
Deliverable, Critical Milestone and other milestones;

(v)

Thirty (30) and sixty (60) day forecasts identifying all the activities and tasks and
estimated number of hours required of the project teams and the expected
Deliverables and other outputs, which forecasts must be consistent with the
timeframes set forth in the IITS Project Plan;

(vi)

A cumulative summary and status of each Change Request, Change Response, and
Change Order, and a determination as to whether response time frame commitments
are being met;

(vii)

Compliance with Deliverable Due Dates and Critical Milestone Due Dates, and
whether any Delay Credits or other financial consequences are incurred, earned back
or due;

(viii)

Status of any requests for additional Vendor Personnel;

(ix)

Status of any proposed changes to any other Schedules, Exhibits or Attachments to
this Agreement or any proposed amendments to this Agreement;

(x)

Tasks and activities accomplished, and Deliverables completed since last Project
Status Report, tasks, activities and Deliverables planned for completion and delivery
between the issuance of the current Project Status Report and the next Project Status
Report and the dependencies of such tasks, activities and Deliverables;

(xi)

A list of the action items that arose from the last Project Status Meeting and the status
of such items; and

(xii)

Such other matters as one Party may request of the other.

Issues, Risks, and Defects that may arise shall be timely reported by one Party to the other and
logged. Vendor shall include in the Project Status Reports any delays by DOC and/or Third Parties
or other circumstances as well as any Issues, Risks, and Defects that are reported by DOC to Vendor.
For any delays caused by DOC (including any failures by DOC personnel to fulfill DOC
responsibilities), Vendor shall identify the delay and/or the specific activity, task, or subtask in the
Project Plan that DOC has not completed on time. DOC shall have the right to assume that Vendor
is not aware of any Issues, Risks, and Defects unless Vendor specifically identifies such Issues, Risks,
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and Defects in the Project Status Reports.
No Issues, Risks, or Defects shall be deleted or removed from the Project Status Report, Issue and
Risk Log, or Defect Log, respectively, until such Issue or Risk or Defect has been resolved to DOC's
reasonable satisfaction and DOC agrees to remove the Issue, Risk, or Defect from the Project Status
Report, Issue and Risk Log or Defect Log, as applicable.

1.2.2.2

Feedback and Updates.
DOC shall have the right, but not the obligation to provide feedback and comment on any Project
Status Report provided by Vendor. If DOC provides written feedback and comment to a Project
Status Report, Vendor shall incorporate into and address such feedback and comment in the next
Project Status Report.

1.2.3
Issues and Risks Management.
Vendor shall identify and report on all Issues and Risks, whether such Issues and/or Risks are identified
by Vendor or DOC, which arise during the project. Without limiting the generality of the foregoing,
Vendor shall:

(a)

Populate the Issues and Risk Log as soon as Vendor or DOC identifies an Issue or Risk;

(b)

For each Issue and Risk identified, propose to DOC a mitigation plan to eliminate or mitigate the
Issue and/or Risk, and upon approval, Vendor shall include the mitigation plan in the Issues and
Risk Log;

(c)

Monitor all outstanding Issues and Risks, and report on whether the previously approved
mitigation efforts have been or are being undertaken and then assess whether the mitigation efforts
are successful or need further revision; and

(d)

Provide the current, updated Issues and Risk Log to the DOC Project Manager on no less than a
weekly basis, and such updated Log shall be included with the Project Status Report.

1.2.4
Defects Management.
Vendor shall use a Defect Log to provide defect management Services. Without limiting the generality of
the foregoing, Vendor shall:

(a)

Populate the Defect Log as soon as Vendor or DOC identifies a Defect and prior to the certification
of any Critical Milestone; to the extent the Vendor's tool is used for the Defect Log, Vendor shall
provide DOC with the ability to directly input Defects;

(b)

For each Defect identified, propose to DOC a corrective/mitigation plan to eliminate or mitigate the
Defect, and upon approval by DOC, Vendor shall include the corrective/mitigation plan in the
Defect Log;

(c)

Monitor all outstanding Defects, work with Vendor's resources and report on whether the
previously approved corrective/mitigation efforts have been or are being undertaken and then
assess whether the corrective/mitigation efforts are successful or need further revision; and

(d)

Provide the current, updated Defect Log to the DOC Project Manager on demand as well as on a
weekly basis, and such updated Defect Log shall be included with the Project Status Report.

State of Washington
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1.2.5
Financial Status Management.
DOC may create a project budget for use in managing a project. If DOC develops a project budget, Vendor
will provide data inputs during the project as required to populate such project budget based on
Deliverables, Critical Milestones, and milestones.
1.2.6
Contract Compliance Meetings
Vendor and DOC shall meet approximately monthly to discuss the Parties' compliance with this
Agreement and resolve any compliance or related Issues.
1.2.7
Addressing Inadequate Personnel Planning or Availability of Personnel.
Inadequate personnel planning and/or availability of personnel can have a significant negative impact
on the ability to meet Deliverable Due Dates and Critical Milestone Due Dates. Inadequate personnel
planning can result from, among other things, Vendor not accurately representing the types or number
of personnel needed by DOC to complete its tasks and activities, DOC not hiring or having its personnel
available when needed, and delays on the part of Vendor that have the effect of requiring DOC to attempt
to accomplish too many tasks in a compressed timeframe (e.g., in order to meet a Critical Milestone). If
the lack of personnel needed to complete the tasks and activities for a given Critical Milestone is based
on or linked to Vendor delays such as not completing prior activities when required, providing
Deliverables late or other issues, then Vendor shall identify such Issue in a Project Status Report and
work with DOC to determine whether: (a) DOC personnel can be effectively reallocated in a manner that
will not jeopardize the ability to meet other timeframes or obligations in the project (current or future);
(b) timeframes for any particular task or activity, other than the timeframes for completing any stage of
testing the Solution, can be accelerated; (c) if time frames (other than for testing) can be accelerated,
whether it is prudent or consistent with industry practices to do so (if it is not prudent or consistent with
industry practices, then DOC shall be under no obligation to agree to any such acceleration); or (d) there
is any other impact on the project. If it is determined that Vendor was the cause of the delay (based on
any of the above reasons or otherwise), then Vendor shall be responsible for the additional costs and
expenses involved in either hiring additional DOC-personnel, providing additional Vendor personnel to
accelerate performance, or both. If the reason for the need for additional DOC personnel is attributable
to DOC, then DOC shall be responsible for such additional costs and expenses, and if the solution is
additional Vendor personnel, DOC shall only be obligated to the extent a Change Order is signed by
DOC.
1.2.8
Implementation Delays.
A Critical Milestone will be achieved successfully when DOC verifies in writing that the activities, events
and/or Deliverables that comprise such Critical Milestone have met all applicable certification criteria
and DOC has signed the applicable Deliverables Certification Form (Schedule 3). Subject to the further
terms of this Section, if DOC reasonably determines that Vendor is likely to fail to meet a Critical
Milestone Due Date or a Deliverable Due Date, or if Vendor already has failed to meet a Critical Milestone
Due Date or Deliverable Due Date, then:

(a) Additional Personnel.
At DOC's option, Vendor shall provide to DOC, at no additional cost, additional Vendor personnel
required or necessary to timely achieve the Deliverable Due Date and/or Critical Milestone Due
Date, or, if Vendor has already failed to meet one (1) or more Deliverable Due Dates and/or Critical
Milestone Due Dates, complete the Critical Milestone(s) or Deliverable(s) as soon as practicable,
provided that any adjustment of a Critical Milestone Due Date shall not operate to adjust any
future Critical Milestone Due Date unless specifically agreed to in writing by DOC; and

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(b) Delay Credits
DOC shall be entitled to receive credits in the amounts and pursuant to the terms and conditions
set forth in the Project Plan for each day that Vendor fails to timely achieve a Critical Milestone
Due Date on the original missed Critical Milestone Due Date ("Delay Credits"). The Parties agree
that the Delay Credits are not to be construed as a penalty or an exclusive remedy. If a Critical
Milestone Due Date is reset pursuant to a mutually agreed Change Order, such reset Due Date
shall not operate or be construed to automatically waive any Delay Credits unless DOC
specifically agrees in writing in connection with such reset Due Date that DOC waives the
applicable Delay Credits. Vendor shall have the ability to earn back the Delay Credits associated
with a Critical Milestone if the next succeeding Critical Milestone Due Date (on an unadjusted
basis) is met. Delay Credits associated with Production Use and Project Completion cannot be
earned back by Vendor.
DOC's acceptance of additional personnel or Delay Credits as provided in Section 1.2.8 shall not be
construed or implied to limit or constitute a waiver of any of DOC's rights as provided in Section 5. Vendor
shall not be obligated to provide additional personnel at no additional cost or to provide Delay Credits to
DOC to the extent Vendor’s failure to achieve any Critical Milestone is caused by DOC or its Third Party’s
delays or a Force Majeure Event that was not capable of being mitigated.
1.2.9
Use of Vendor Implementation Methodologies
Vendor has recommended using certain proprietary and non-proprietary methodologies for the IITS
implementation ("Vendor Implementation Methodologies," as further described in the Project Plan).
Vendor represents to DOC that, based on its due diligence conducted prior to the Effective Date, the
Vendor Methodologies are appropriate, sufficient, and applicable to the services required to complete
the implementation with quality Deliverables on-time. Based on such representation, DOC has agreed
that such methodologies will be used in the implementation. However, if DOC or Vendor determine that
one or more of the Vendor Methodologies are impeding the progress of the implementation or are
negatively impacting the quality of Deliverables, on-time performance, or other considerations, then
Vendor shall adjust, modify or change the Vendor Methodologies to address the negative impact on the
implementation, and any such changes to the Vendor Methodologies shall be subject to a no cost Change
Order in order to make such changes effective.
1.3

Change Order Procedures.

1.3.1
General.
Strict project management control processes and the documentation of changes are all important
components of project management discipline. Accordingly, with respect to any changes that will result
in an out-of-scope activity, a change to a Deliverable Due Date or Critical Milestone Due Date, or a
reduction in the scope of activities, a Change Order will be required pursuant to this Section and any
additional change control processes as may be mutually agreed to by the parties. For purposes of this
Agreement, an out-of-scope activity is an activity that is not identified or contemplated in the applicable
Statement of Work or Project Plan, or otherwise addressed as part of the work to be performed in
connection with an amendment.
1.3.2
Change Orders.
Change Orders may be initiated by either party and shall be requested through a change request ("Change
Request") and can be initiated by either party. DOC and Vendor shall each bear their own costs in
preparing and analyzing the Change Request and Change Response. The form of the Change Request is
attached as Schedule 2.

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1.3.2.1

DOC-Generated Change Requests.
Within three (3) business days following receipt of any DOC Change Request, Vendor shall
acknowledge that it has received the Change Request and that the appropriate Vendor
representative(s) are working on a response. Within ten (10) business days for a Change Request
involving a request by DOC to change one (1) or more Deliverable Due Dates or Critical Milestone
Due Dates and within seven (7) business days for all other Change Requests, following Vendor
receipt of such DOC Change Request, Vendor shall update the Change Request form to include its
response ("Change Response") describing in detail:

(i)

Any additional Services to be performed as a result of the Change Request and/or Services
that are no longer required as a result of the Change Request;

(ii)

The effect, if any, that any such additional or deleted Services shall have on the Statement
of Work and/or Project Plan; and

(iii)

Any other information relating to the Change Request that may reasonably be requested by
DOC.

If Vendor believes the Change Request is particularly complex Vendor shall provide written notice
to DOC as soon as possible and no later than the initial seven (7) day period alerting DOC of the
need for a longer period of time to respond and the additional time proposed. DOC shall, in good
faith, entertain any such request for an extension, and may provide such extension at its discretion,
provided that Vendor acknowledges that DOC is not required to provide an extension that would
significantly jeopardize the overall project timeline or inability to meet a critical business timeframe.
If DOC accepts a Change Response, the parties shall finalize the Change Response form and once
signed shall constitute a "Change Order." If DOC rejects or does not respond to such Change
Response, Vendor shall proceed to fulfill its obligations as originally agreed under this Agreement.
Compliance with the timeframes set forth herein are important to ensure that Issues that need to be
solved with a Change Order are processed on a timely basis. Accordingly, if Vendor repeatedly fails
to abide by the timeframes, or fails to process any Change Requests relating to Critical Milestone or
Deliverable Due Dates in a manner that will or may cause significant delays, then DOC shall be
entitled to a credit equal to Five Thousand Dollars ($5,000) per day (which credit Vendor shall pay
directly to DOC), until Vendor provides the Change Response required herein.

1.3.2.2

Vendor-Generated Change Requests.
For Vendor-generated Change Requests, DOC shall review and evaluate such request and provide
feedback to Vendor during the next succeeding Project Status Meeting. To the extent such Change
Request identifies an out-of-scope Service not necessitated due to a DOC delay, additional valueadded Services or other similar items, DOC shall not be obligated to provide a written response to
such request.

1.3.2.3

DOC and its Third Party-Caused Delays.
If DOC or a DOC Third Party fails or is unable to fulfill the roles specified in this Agreement when
required, DOC acknowledges that delays may result which may require that a Change Request be
generated and processed by Vendor. Recognizing that delays can have a significant impact on
meeting timelines and costs, both parties will identify any DOC or DOC Third Party delays as soon
as such party becomes aware of such delay or the probability that the delay will occur. Vendor shall

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timely issue a Change Request not to exceed ten (10) business days from the date Vendor becomes
aware the need to change a milestone, and DOC shall timely respond to such Change Request not
to exceed ten (10) business days. Under no circumstances shall costs or expenses incurred by Vendor
due to DOC or DOC Third Party-Caused Delays be charged to DOC.

1.3.2.4

Delays Caused by Both Parties.
If there is a delay in a project that results from a failure of both parties to fulfill their respective roles
specified in this Agreement, and such delay, in the opinion of either party, results in the need for a
Change Order, the parties shall meet to discuss the delay, including the events, facts and/or
circumstances related to the delay. In making a determination on the relative contributions to a
delay, the parties shall consider the degree to which a party's non-performance of predecessor
responsibilities had on the ability of the other party to perform its responsibilities. By way of
example, if DOC does not timely approve the testing plan needed for the testing of a Solution, any
delays associated with the failure to deliver the Solution on a timely basis will be attributed to the
earlier failure to timely approve the testing plan, and, if this Agreement specifies that Vendor was
the party to test the Solution, the inability of Vendor to perform testing of such Solution within the
timeframe provided will not be attributed to Vendor. If needed, the parties shall meet to discuss
which party caused the delay, the events, facts or circumstances leading up to the delay, the
accumulated effects (of both DOC, DOC Third Parties and Vendor) of prior missed dates for
activities, tasks and sub-tasks, and whether a Force Majeure Event caused or contributed to the
delay. Because of the impact of the determination of responsibility in causing the delay can have on
the assessment of Delay Credits, if the parties cannot agree on the allocation of responsibility for the
delay or appropriate Change Order, the matter shall be escalated to the Executive Sponsors for
resolution.
1.3.3

Special Provisions Relating to Change Orders for Changes to Deliverable Due Dates and Critical
Milestone Due Dates.
Deliverable Due Dates and Critical Milestone Due Dates shall not be changed at any time prior to Project
Completion without the prior written consent of DOC and pursuant to an amendment or Change Order,
the form of which will be determined by DOC.

1.3.3.1

Vendor-Proposed Changes.
If Vendor proposes a change in a Deliverable Due Date or Critical Milestone Due Date, it shall
submit a Change Request along with a detailed explanation of the basis for the Change Request, an
updated Project Plan reflecting all adjusted dates, including the adjusted Deliverable Due Date
and/or Critical Milestone Due Date and, if there is an impact on the scope of Services, a revised
Statement of Work (or portion thereof), highlighting the proposed text change. If the Change
Request is due to a DOC or a DOC Third Party caused delay, Vendor shall specify in detail the
failure or inaction by DOC or its Third Party, provided, however, if the reason there is a DOC or
Third Party delay is that predecessor responsibilities of Vendor were not performed which resulted,
in whole or in part, in the DOC or Third Party delay, Vendor shall not be entitled to claim a delay
on the part of DOC or the Third Party. If the Change Request is due to a Force Majeure Event, Vendor
shall identify the Force Majeure Event and explain what steps or measures Vendor took to mitigate
the effect of the Force Majeure Event. A Change Request is not complete, and nor shall DOC be
required to review a Change Request without the foregoing information and revised documents. In
addition, any delay by Vendor which results in a disruption to the allocation of personnel to be
provided by DOC shall not be a basis for Vendor to claim delays on the part of DOC, and any such
disruption to DOC personnel shall be identified in the Project Status Report. If the DOC Project
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Manager disagrees that such Change Request is warranted, the matter shall be escalated to the
Executive Sponsors for resolution.

1.3.3.2

DOC-Proposed Changes.
If DOC proposes a change in a Deliverable Due Date or Critical Milestone Due Date, the parties shall
meet to discuss the proposed date changes and Vendor shall prepare a Change Request along with
the items referenced in Section 1.3.3.1.

1.3.4
Administration of Change Orders.
The Vendor Project Manager and the DOC Project Manager or designee shall be authorized to administer
the Change Order process set forth in this Section 1.3.

'\ .4

Personnel.
1.4.1
DOC Personnel.
DOC will appoint a DOC Project Manager and other project leadership as determined by DOC who will
be responsible for coordinating DOC's resources and personnel and have overall responsibility for
ensuring DOC's performance of its responsibilities. The DOC Project Manager may designate other DOC
personnel or agents as their designees.
1.4.2
Vendor Personnel.
Vendor shall provide sufficient, qualified personnel to perform Vendor’s obligations, including: (a) if
necessary for the project given its size and/or complexity, a Project Director; and (b) one or more Vendor
Project Managers. The Project Director and Project Managers are collectively referred to as the "Key
Personnel". All Key Personnel shall be available as reasonably requested by DOC. At DOC's request,
Vendor shall provide DOC with a list of Vendor personnel, which list shall include professional
qualifications for each person listed. DOC shall have the right to approve, in its sole discretion, all Key
Personnel, whether Key Personnel are providing Services on-site or off-site. If DOC does not provide
such approval, then Vendor shall not assign such personnel to provide Services to DOC.
1.4.3
Experience of Vendor Personnel.
Key Personnel and other personnel assigned by Vendor to provide Services to DOC (other than
administrative personnel) shall have the qualifications listed below. If Vendor wants to assign personnel
to DOC's account that do not meet all of the following qualifications, such assignment shall require the
prior written approval of DOC, which approval may be withheld in DOC's sole discretion. If DOC does
not provide its prior written approval of such personnel, then Vendor shall not assign such personnel to
provide Services to DOC, whether on-site or off-site.
Qualifications of Vendor personnel shall include:

(a)

At least four (4) years' experience in project management for project managers (certification as a
Project Management Professional (PMP) is preferred), two (2) years' experience in project
management for midlevel project personnel, and twelve (12) months of experience for basic project
personnel as an employee of Vendor;

(b)

Specific experience with other customers in the Vendor Implementation Methodologies;

(c)

Participation in on-time, on-budget, successful projects of similar size and scale in the same role and
with the same responsibilities as such personnel has under this Agreement;

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(d)

With respect to personnel assigned to technical matters, certification in the technologies used in the
project, including the specific release or version levels of the software being implemented;

(e)

At least one (1) reference from a recent project of a similar size and scale stating that such personnel
consistently met expectations and fulfilled their role and responsibilities effectively; and

(f)

Eighteen (18) months experience working with similar solutions.

1.4.4
Removal of Vendor Personnel by DOC.
If DOC has concerns regarding Vendor personnel assigned to a project and DOC believes that the concern
is capable of being corrected, DOC shall bring such concerns to the attention of the Vendor Project
Director, and if the concern is with the Vendor Project Director , then with the Vendor Executive Sponsor.
Vendor shall have a period of seven (7) days following such disclosure to resolve any concerns with
respect to such person in a manner that is reasonably satisfactory to DOC. If Vendor is unable to resolve
the concern within such seven (7) day period to DOC's satisfaction, then Vendor shall remove such person
and provide a replacement as soon as reasonably possible thereafter, not to exceed fourteen (14) days
following the seven (7)-day correction period, taking into consideration such person’s duties and
responsibilities. Nothing contained in this Section shall restrict DOC from immediately removing
Vendor’s personnel if Vendor’s personnel is engaging in a manner that is unlawful, non-compliant with
DOC Policies, or other exigent circumstances exist that require immediate removal.
1.4.5
Removal/Reassignment of Personnel by Vendor.
Except upon DOC's prior written consent, which consent may be withheld in DOC's sole discretion,
Vendor shall not remove (other than upon termination of employment or a reason outside of Vendor's
control) from a DOC project or temporarily reassign any Vendor personnel to another Vendor client until
such time as such personnel have completed all of their assigned responsibilities under this Agreement.
1.4.6
Transition.
In the case of a removal or vacancy of Key Personnel for any reason, the terms of Section 1.4 shall apply
to any replacement personnel; the proposed replacement personnel shall possess comparable experience
and training as the Vendor personnel to be replaced; and Vendor shall replace such personnel within
eight (8) days. To the extent the replaced personnel remains employed by Vendor, the replacement
personnel shall work with the replaced personnel during a mutually agreed transition period, the
duration of which shall be determined based on the duties and responsibilities of the person actually to
be replaced, and all costs and expenses associated with educating and training the Vendor replacement
personnel shall be borne by Vendor. Additionally, following the transition period and for the pendency
of the project provided the personnel continues to be employed by Vendor, the replaced personnel shall
continue to be available by telephone to answer any project-related questions.
1.4.7
Key Personnel Vacancies.
If there is a vacancy in a Key Personnel position beyond the timeframe set forth in Section 1.4.4, DOC
shall be entitled to a credit in the amount of Five Thousand Dollars ($5,000) per day, which credit Vendor
shall pay directly to DOC. In addition, a vacancy in a Key Personnel position shall not be a basis for
Vendor to claim any excused failure to meet a Deliverable Due Date and/or Critical Milestone Due Date.
The Key Personnel for the implementation are set forth in the Statement of Work.
1.4.8
Vendor Personnel Listing.
Upon the commencement of this Agreement, Vendor shall provide DOC with a comprehensive written
listing of all Vendor personnel providing Services (including employees, subcontractors, agents, and
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management and upper management personnel in oversight roles), which shall include:

(a)

An organizational chart and hierarchy diagram;

(b)

Names and titles of all such personnel;

(c)

The roles and responsibilities of all such personnel;

(d)

Contact information for all such personnel (e.g., address, e-mail, cell phone number, office phone
number, etc.);

(e)

Work location for all such personnel;

(f)

Duration of assignment of such personnel (e.g., from and to dates, from and to milestones); and

(g)

Percentage of allocation of all personnel (in the event that any Vendor personnel are not full-time
on DOC's account).

Vendor shall maintain and update this listing as the information and/or personnel change during the
course of this Agreement.
1.4.9
Identification Credentials.
Each party shall have the right to require the other party’s employees, agents, representatives and
subcontractors to exhibit identification credentials issued by such party in order to access the other
party’s facilities.
1.4.10 Facility Rules.
All Vendor employees, agents, representatives and subcontractors shall, while on DOC's premises,
comply with all DOC Policies and facility rules, copies of which shall be made available to Vendor upon
request. Vendor shall ensure that any of its personnel performing work on DOC's premises, or accessing
DOC's computer systems do so with DOC's advance permission and according to all applicable security
and workplace-related DOC Policies, including the Security Policies and Procedures. Vendor shall not
stop, delay or interfere with DOC's day-to-day operations without the prior written consent of an
authorized DOC representative.
1.4.11 Damage to Buildings, Grounds or Other Furnishings.
Vendor shall be responsible for any damage or injury to the buildings, grounds, physical property or
other furnishings of the State by Vendor’s employees, representatives and/or agents. Vendor shall report
the occurrence of any such damages or injuries to the DOC building/facilities manager.
1.4.12 Collocation.
Vendor personnel, including permitted subcontractors, may co-locate with DOC personnel, and any
DOC subcontractors, in DOC facilities as available, as required by DOC and as set forth in this Agreement
and, as reasonably determined by DOC after consultation with Vendor, such personnel will be provided
a desk, storage cabinet, and connection to the Internet. To the extent Vendor personnel use their own
equipment (e.g., laptops, PDAs, etc.) such equipment shall be subject to and require compliance with DOC
Policies, including the Security Policies and Procedures.
1.5

Support and Maintenance Services.

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Vendor shall provide Support and Maintenance Services for the IITS. To the extent Vendor's obligations
include the implementation of a Third Party Solution, Vendor shall be responsible for causing and providing
support and maintenance services from the Third Party Solution provider (such services are referred to as the
"Third Party Support and Maintenance Services").
2

DELIVERABLES, SOLUTIONS, TOOLS AND UTILITIES, AND TRAINING

2.1

Deliverables.

2.1.1
Review and Certification of Deliverables.
Each Deliverable shall be in a form, format, and in such detail as is necessary to: (a) in the case of
Deliverables in respect of which specifications have been developed, cause it to conform to such
specifications; or (b) in the case of Deliverables in respect of which specifications have not been
developed, considering the purpose of the Deliverable, cause it to be reasonably acceptable to DOC; and
(c) be of fit quality (the applicable acceptance criteria for a Deliverable under the foregoing subsections
shall constitute the "Certification Criteria" for the purposes of this Section). Prior to delivery to DOC,
Vendor shall perform a systematic review of each Deliverable and shall, at the time of delivery to DOC,
confirm in writing that the Deliverable conforms to the Certification Criteria. Following receipt of the
applicable Deliverable and within the review period that is applicable to the Deliverable (or if none is
specified, within a reasonable period of time) (the "Review Period"), DOC shall review the Deliverable.
If the Deliverable does not conform to its Certification Criteria, DOC promptly will notify Vendor of the
deficiencies, but no later than within the Review Period, and Vendor promptly will modify the
Deliverable and resubmit it to DOC for its review. The process described above will repeat until the
Deliverable conforms to its Certification Criteria, and once this condition is met the Deliverable will be
certified by DOC. To the extent the failure of the Deliverable to conform to the Certification Criteria was
caused by Vendor, Vendor shall perform its obligations relating thereto without cost or expense to DOC.
The parties acknowledge that certain Deliverables and events, such as completing design and
configuration documents, will be subject to further activities, such as unit, systems integration and user
acceptance testing. If, upon testing or other confirmation process, a Deliverable or event that was
previously certified does not meet the intended functionality due to a Vendor error or design flaw, then
the corrections required will be provided by Vendor at no cost to DOC. If the previously certified
Deliverable does not meet the intended functionality due to a change in DOC's requirements or a DOC
error in communicating its requirements, then any correction shall be subject to a chargeable Change
Order. Any extensions of time permitted by DOC where the Certification Criteria are not met do not
waive any rights or remedies DOC has with respect to an Event of Default for failure of Vendor to meet
a Critical Milestone Due Date.
If there is substantial but not complete conformance to the Certification Criteria and Vendor wants DOC
to partially certify completion of the Deliverable or event, Vendor shall submit a Change Request to DOC.
Based on factors such as the degree to which the specific Certification Criteria have been completed, the
progress of the project to date, the impact on the project or Solution if the project were to proceed without
completing the Deliverable or event, the history in Vendor completing prior Certification Criteria on time,
etc., will determine whether DOC considers the Change Request.
2.1.2
Certification Form.
Upon certifying any Deliverable submitted by Vendor, DOC shall provide Vendor with written
certification of such Deliverable by the signing of the Certification Form set forth in Schedule 3 by either
the DOC Project Manager or designee. No other form of certification, such as email communications, oral
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information or otherwise, shall be effective for purposes of certification, payment or otherwise, and shall
not be effective against DOC.
2.1.3

Ownership of Deliverables.

(a)

Ownership of Non-Software Based Deliverables. Subject to Vendor's rights under Section
2.1.4, the Vendor will retain ownership of equipment (e.g. network equipment, phones,
tablets, etc.) excluding cabling.

(b)

Ownership of Integrations, Interfaces, Extensions, and Other Software-Based Deliverables.
If Vendor incorporates Integrations, Interfaces, Extensions, or other software-based
Deliverables into its generally available Solution offering to its customers, then all such
Integrations, Interfaces, Extensions and other software-based Deliverables developed by
Vendor shall be owned solely and exclusively by Vendor. All other Integrations Interfaces,
Extensions, or other software-based Deliverables paid for by Vendor will be owned by
Vendor, otherwise the Interfaces Extensions, or other software-based Deliverables will be
owned by DOC.

(c)

Work-For-Hire. In developing a Deliverable that is owned by DOC, the parties agree that
such ownership shall inure to the benefit of DOC from the date of the conception, creation
or fixation of the Deliverable in a tangible medium of expression, as applicable, and that all
newly created copyright aspects of such Deliverables shall be considered "works-made-forhire" within the meaning of the Copyright Act of 1976, as amended. If and to the extent such
Deliverables, or any part thereof, are not considered "works-made-for-hire" within the
meaning of the Copyright Act of 1976, as amended, Vendor shall be deemed to have
expressly assigned to DOC all exclusive right, title and interest in and to such Deliverables
without further consideration, and Vendor agrees to promptly execute all such documents
as may be requested by DOC to evidence and/or perfect DOC's Intellectual Property Rights
therein.

2.1.4
Pre-Existing and Independently Developed Intellectual Property.
Each party (and/or its Third Party licensors) is and shall remain the owner of all right, title and interest
in and to that party’s Intellectual Property Rights that existed prior to the Effective Date and in and to
that party’s Intellectual Property Rights that may be independently developed by such party on or after
the Effective Date.
2.1.5
Third Party Agreements.
Any agreement entered into by Vendor and a Third Party in connection with Deliverables under this
Agreement shall include the same terms as those appearing in Section 2.1.3 to ensure that DOC obtains
the same rights in the works generated under such Third Party agreement.
2.2

IITS License

2.2.1
Grant of License.
Subject to the further terms and conditions of this Agreement, Vendor grants to DOC a non-exclusive,
non-transferable (except as permitted under the terms set forth in Section 10.12), unlimited use, user and
user type in connection with its business operations, non-assessable, worldwide, multi-site and
Enterprise-Wide license for DOC and their Authorized Users to: (a) use the IITS and the Documentation;
and (b) with Vendor’s consent and participation, which shall not be unreasonably or unnecessarily
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withheld, adapt the Solution and combine the Solution with Third Party Solutions. For purposes of this
Agreement and without limiting the generality of the foregoing, the term "Enterprise-Wide" shall mean
the right to use the Solution across the entire spectrum of business and operational activities involving
DOC, directly or indirectly, including any and all growth of DOC.
2.2.2
Construction and Interpretation of License and Right to Use Terms.
Furthermore, in the event Vendor develops future limitations, qualifications and/or restrictions in how it
licenses the Solution to its customers, such future limitations, qualifications and/or restrictions shall have
no effect on the scope of the Solution license granted herein to DOC, and Vendor expressly disclaims the
right to claim otherwise.
2.2.3
Restrictions.
Other than the rights granted to DOC herein, no Intellectual Property Rights to the Solution are
transferred to DOC under this Agreement. DOC shall not disassemble, reverse compile, reverse engineer
or otherwise translate the Solution.
2.3

Documentation.

2.3.1
General.
For each component of the Solution, Vendor shall provide to DOC Documentation that is reasonably
detailed and complete and that accurately describes the functional and operational characteristics of the
Solution. Vendor shall provide to DOC updated versions of all such Documentation as soon as reasonably
practical following its release by Vendor, but in no event later than ten (10) business days following
delivery of any New Versions to DOC. Updated Documentation will be at least as detailed as the
Documentation issued to DOC with any initial Solution delivery. For any Integrations, Interfaces,
Extensions and other software-based Deliverables, the Integration, Interface, Extension or other softwarebased Deliverable shall internally document in the source code of the Deliverable, instructions and
pointers on how the Integration, Interface, Extension or other software-based Deliverable operates, and
replicates such instructions and pointers in separate written Documentation. All such Documentation
must be written in sufficient detail to enable a reasonably skilled programmer to review the
Documentation and enable the programmer to support, maintain, modify, compile and retrofit such
Deliverables without the assistance of Vendor.
2.3.2
Additional Documentation.
Documentation shall include detailed user level descriptions of the changes in a release and the impact
of such changes, detailed, comprehensive and complete technical release notes that identify all changes
in a release and/or New Version. Vendor agrees to continually work to improve and enhance the level of
detail contained in its Documentation.

2.4

Integrations, Interfaces, Extensions and Other Software-Based Deliverables.

2.4.1
Development of Integrations, Interfaces, Extensions and Other Software-Based Deliverables.
Vendor shall develop, deliver, install, test and implement at DOC the Integrations, Interfaces, Extensions
and other software-based Deliverables identified in and in accordance with the terms and conditions of
this Agreement. Custom-developed Integrations, Interfaces, Extensions and/or other software-based
Deliverables shall be considered a Deliverable, subject to the terms of Section 2.1. Within ten (10) days
after certifying completion of an Integration, Interface, Extension or other software-based Deliverable,
Vendor shall provide Documentation to DOC that includes in the source code of the Deliverable,
instructions, and pointers on how the Integration, Interface, Extension, or other software-based
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Deliverable operates, and in separate written Documentation, all of the foregoing instructions and
pointers as well as all API documentation, record layouts, design documentation, functional
specifications, technical specifications, data transformations and data aggregations used in creating the
Deliverable. All such Documentation must be written in sufficient detail to enable a reasonably skilled
programmer to review the Documentation and enable the programmer to support, maintain, modify,
compile and retrofit such Deliverables without the assistance of Vendor. DOC's receipt of such
Documentation shall in all instances be a condition of Project Completion, and DOC shall not be obligated
to make and/or shall be excused from making any payment due to Vendor at Project Completion until
all such Documentation is received and accepted by DOC. To the extent Vendor's obligations under this
Agreement include implementing a Third Party Solution, then during the pendency of such project and
through Project Completion, Vendor shall retrofit, install and implement any previously developed
and/or implemented Integrations, Interfaces, Extensions and other software-based Deliverables that are
needed to be updated to operate with any New Versions of the Third Party Solution provided by the
Third Party, all for no additional cost or expense to DOC.
2.4.2
Cooperation on Integrations and Interfaces.
Vendor acknowledges that DOC is working with a number of Third Parties to develop, maintain and
support various DOC systems and that it may be necessary to implement one or more Integrations and
Interfaces between and among the Solution and such systems. Vendor shall cooperate and work with
DOC and such Third Parties, as applicable, to implement and use standard Integrations and Interfaces or
develop and implement custom developed Integrations and Interfaces, in accordance with the terms of
this Section, as necessary to allow information to pass from DOC's systems to the Solution, and viceversa. Such cooperation may include, among other things, Vendor’s attendance at meetings with DOC
personnel and/or Third Parties and making available to DOC and Third Parties Vendor's API
specifications, data schemas and other Documentation required for the development of the Integrations
and Interfaces. Vendor shall attend DOC-requested telephonic meetings upon two (2) business days’
notice by DOC and DOC-requested in-person meetings at DOC upon four (4) business days’ notice by
DOC. All such cooperation and meeting participation provided by Vendor during the pendency of or in
connection with any project concerning the implementation of a Solution (by Vendor or a Third Party)
shall be at no additional cost or expense to DOC.
2.5

Training and Education; Knowledge Transfer.

2.5.1

Training and Education.

2.5.1.1

General.
Vendor shall provide to DOC, at no cost, training and education for the Solution pursuant to
Vendor’s response to DOC’s training requirements. The timing and sequence of any training and
education shall be incorporated into the Project Plan at such point in time or times where the training
and education is appropriate and relevant to project activities. Training and education shall be
provided at one or more locations as set forth in the Project Plan. At the conclusion of each class,
Vendor shall provide each of the attendees with a survey to elicit responses as to the adequacy and
sufficiency of the instructor, training materials, computerized facilities and other matters relevant
to determine whether the class objectives were met and were otherwise satisfactory. Vendor shall
compile the results and provide the results to the DOC Project Manager.

2.5.1.2

Re-Performance of Training Classes.
Using the responses from the surveys above, if a specific training course is not performed to DOC's
reasonable satisfaction, whether because the instructor for the training course did not perform to

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DOC's reasonable satisfaction, the training materials supplied by Vendor were not relevant to DOC's
environment and/or the training was otherwise not satisfactory to DOC, then at DOC's request,
Vendor shall promptly re-perform, at no cost to DOC, the class with a different instructor who is
qualified to teach the subject matter and/or correct the deficiencies or lack of relevancy in the training
materials. If Vendor disagrees with DOC's assessment, the matter shall be referred to the Executive
Sponsors for resolution.
3

SUPPORT AND MAINTENANCE

3.1

General.

Vendor’s obligations to support, enhance, and maintain the Solution ("Support and Maintenance Services")
are set forth primarily in Schedule 5 and Attachment B, Service Level Terms. Support and Maintenance
Services obligations with respect to the Solution shall commence and shall be made available to Users
commencing on the effective date of this agreement and shall continue for the longer of: (a) the term of this
agreement and (b) as long as Vendor makes goods and services available to Users (referred to as the "Support
Term").
3.2

User Satisfaction Surveys.

As part of Vendor’s annual ongoing Support and Maintenance Services, Vendor shall develop one (1) or more
User surveys designed to elicit feedback from Users regarding their satisfaction with the Solution. Such User
surveys shall be appropriately tailored to specific groups of Users and be subject to DOC's prior review and
approval. User surveys for Friends and Family and Incarcerated Individuals will be provided to Office of the
Corrections Ombuds for input prior to distribution.
3.3

Technical User Satisfaction Surveys.

As part of Vendor’s annual ongoing Support and Maintenance Services, Vendor shall develop one (1) or more
technical user surveys designed to elicit feedback from DOC's technical support staff regarding their
satisfaction with the Support and Maintenance Services provided by Vendor. Such technical user surveys
shall be subject to DOC's prior review and approval.

3.4

Satisfaction Survey Review.

Vendor shall report the results of the User and technical user surveys separately by categories of respondents.
Each year the Vendor Account Executive shall review the results of each survey with DOC within thirty (30)
days following the mutually agreed deadline for completion and return of the survey. During each such
review session, Vendor shall submit a communication plan to DOC for its review and approval that shall
include, at a minimum, updates to the Users and technical users regarding the results of the satisfaction
surveys. Not later than thirty (30) days following each review session, Vendor shall provide to DOC an action
plan for addressing any problem areas identified in the survey results.
3.5

Support for Integrations, Interfaces, Extensions and Software-Based Deliverables.

3.5.1
Developed During Implementation to Meet DOC Requirements Existing as of the Effective Date.
Included in implementation and without requiring an additional charge, are implementation Services
and the development and support and maintenance of Integrations, Interfaces, Extensions and other
software-based Deliverables needed or required to meet the DOC Requirements.

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3.5.2

Implementing New Versions and Retrofitting of Integrations, Interfaces, Extensions and Other
Software-Based Deliverables to New Versions.
Included in this Agreement and without requiring an additional charge, are implementation Services
related to installing and implementing any New Versions of the Solution elected to be implemented by
DOC. Vendor’s obligations include as part of its responsibilities under this Section and for no additional
fee, the retrofitting and maintaining the compatibility of any Integrations, Interfaces, Extensions and
other software-based Deliverables (whether previously developed and/or implemented, or to be
developed and/or implemented) to or with such New Version.

3.5.3

Developed During the Implementation to Meet Changes Not Otherwise Covered Under Sections
3.5.1 or 3.5.2.
For any changes other than those addressed by Sections 3.5.1 or 3.5.2, the parties will use the Change
Order procedure to process any such changes.

4

REPRESENTATIONS, WARRANTIES AND COVENANTS
Functionality and Performance Warranties.
4.1.1
Solution Functionality.
Vendor represents and warrants to DOC that the Solution:

(a)

shall operate in accordance with the Documentation, and shall perform all such functions
without any Level 1 Defects or Level 2 Defects;

(b)

is designed to and shall not require multiple user sign-ons and forced signoffs within, across
and among all product lines, including future components of the Solution from and after the
Effective Date;

(c)

shall have the same "look and feel" within a product line;

(d)

shall either share a common database used across components of the Solution, or if there are
multiple databases, the data among such databases is coordinated, synchronized or otherwise
managed by the Solution without the need for a separate interface; and

Vendor represents and warrants to DOC that the Solution shall, as implemented by Vendor, meet all the
functionality requirements and shall perform all such functions without Material Defects. In recognition
of DOC's desire to avoid having to determine in the case of a Material Defect, whether the Material Defect
was caused by a Third Party Solution provider or by Vendor's implementation of the Solution, Vendor
shall take such actions as are necessary to correct the Material Defects. If the Material Defect is caused by
a Third Party Solution provider (i.e., a Solution-based Material Defect), Vendor will coordinate the
submission of a trouble ticket with the Third Party Solution provider. If the Third Party Solution provider
has a patch or other solution to the Solution-based Material Defect and such patch or other solution is
readily or timely available, then Vendor shall directly apply such patch or other solution. If there is no
readily available and/or timely patch or other solution to the Solution-based Material Defect, Vendor will
take such actions as are needed to cure the Material Defect. Such cure may involve a temporary
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workaround or fix if the Third Party Solution provider indicates that a future patch or solution may be
available and then provides such patch or other solution, then, if elected by DOC, Vendor shall
implement such patch or other solution. Services provided by Vendor to correct or provide a workaround
to a Solution-based Material Defect shall not be chargeable to DOC if it relates to the Documentation or
a DOC Requirement existing as of the effective date of the this Agreement, and otherwise shall be
chargeable to DOC on a time and materials basis at the Project Rate or Service Rates, as applicable. For
any Solution implemented by Vendor in which the Vendor or an Affiliate of Vendor developed, Vendor
shall be fully responsible for correcting any Material Defects.
The terms of this Section are effective on the Effective Date and shall remain in effect with respect to
particular Solution for as long as DOC is paying for Support and Maintenance Services.
4.1.2
Solution Performance
Vendor represents and warrants to DOC that the Solution(s) shall operate in accordance with the
Performance Standards and in the event the Solution fails to operate in accordance with the Performance
Standards, DOC shall be entitled, in addition to DOC's other rights and remedies in this Agreement, to
the Performance Credits set forth in Attachment B, Service Level Terms.
4.1.3
Disabling Codes
The terms of this Section shall apply to any Deliverables provided by Vendor, other than Third Party
Solutions. Subject to the foregoing, and Except where required by DOC, Vendor represents and warrants
to DOC that Deliverables provided by Vendor do not contain and Users shall not receive from any
Vendor data transmission (including any connection to any Vendor website or bulletin board), any virus,
trap door, back door, timer, clock, counter, time lock, time bomb, Trojan horse, worms, file infectors,
malware, rootkits, boot sector infectors or other limiting design, instruction or routine including
surveillance software or routines or data gathering or collecting software or devices that could, if
triggered, erase data or programming, collect data in a surveillance or other capacity (except where
required by DOC), have an adverse impact on the Solution, or cause the Solution or any component
thereof to become inoperable or otherwise incapable, in whole or in part, of being used in the full manner
for which the software was intended to be used (a "Disabling Code"). If Vendor introduces a Disabling
Code, at its sole cost and expense, Vendor shall, as applicable: (a) take all steps necessary to test for the
presence of Disabling Codes; (b) remove the Disabling Code; (c) install and implement a new copy of
Deliverable at DOC, if applicable, without the presence of the Disabling Code; and (d) restore any and
all data and programming lost by DOC, Incarcerated Individuals, and Incarcerated Individuals’ friends
and family as a result of such Disabling Code (such restoration shall include, if needed, on-site technical
assistance to extract data from corrupted data files, restoration of backup media, data log analysis, and
the like). This warranty shall survive the expiration or termination of this Agreement.
4.1.4
Warranty Regarding Comprehensiveness of this Agreement and Sufficiency of Due Diligence.
In order to avoid out-of-scope changes to the project to be performed Vendor makes the following
representations and warranties: As of the effective date of this Agreement: (a) Vendor will provide all the
software, services and other items required to: (i) implement the Solution described therein; and (ii) meet
the DOC Requirements and Performance Standards (if applicable); (b) all such software, services and
other items are included or referenced in this Agreement; and (c) there are no other products that are
required to meet the Requirements or Performance Standards (if applicable). Vendor shall further
represent and warrant to DOC that, upon entering into this Agreement, that it will have properly
identified the amount of personnel resources required to complete its obligations; the Services to be
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provided by Vendor are the only services required to meet the DOC Requirements and Performance
Standards (if any); and there are no other services (i.e., optional or needed additional services) that are
omitted but necessary to meet such requirements. Without limiting the applicability or generality of the
foregoing, Vendor represents to DOC that, with respect to this Agreement, it will have performed
sufficient due diligence activities to properly determine, subject to the Assumptions set forth in the
Statement of Work, the software, products and scope of services required to successfully meet the DOC
Requirements and Performance Standards. Vendor acknowledges that, subject to the Assumptions, the
above representations and warranties are a material factor influencing DOC's decision to enter into, and
that DOC materially relied upon such representations and warranties when it entered into this
Agreement.
4.1.5
Exclusions.
Vendor shall not be responsible for a breach of the representations and warranties set forth in Section 4.1
to the extent such breach is caused by: (a) any alterations of or additions to the Solution performed by a
party other than Vendor or a Third Party not acting on Vendor’s behalf (such as a Third Party software
manufacturer), at its direction or with its approval; or (b) use of the Solution in a configuration not set
forth in the Documentation or an approved configuration.
4.1.6
Correction of Failure to Meet Functionality and Performance Warranties.
Upon any failure to comply with the representations, warranties and/or covenants set forth in Sections
4.1.1 through 4.1.3, within forty-eight (48) hours following Vendor's receipt of written notice from DOC
of a failure at a Level 1 Defect level and within ten (10) calendar days following Vendor's receipt of written
notice from DOC of a failure at a Level 2 Defect level, Vendor shall: (a) for a failure to comply with
Sections 4.1.1 or 4.1.3, repair, replace or correct, at Vendor’s sole cost and expense, the applicable
component of the Solution or Deliverable, as applicable; and (b) for a failure to comply with Section 4.1.2,
provide any additional Services, software or equipment that may be necessary to meet any agreed to
Performance Standards; provided that with respect to a Level 1 Defect, within the forty-eight (48) hour
period referenced above, Vendor shall provide a temporary workaround that alleviates the Level 1 Defect
and within five (5) calendar days of Vendor's receipt of notice from DOC of a Level 1 Defect, Vendor shall
provide plan of action, acceptable to DOC, for permanent resolution. The remedies set forth in this Section
shall be in addition to any other rights and remedies that may be available to DOC. Upon any failure to
comply with the representations, warranties and/or covenants set forth in this Section, within the
applicable time frames specified in this Agreement or within five (5) days if such time frames are not
applicable to the breach, in each case following receipt of written notice from DOC of such failure, Vendor
shall repair, replace or correct, at Vendor’s sole cost and expense, the applicable component(s) of the
Solution, including by providing any additional software and/or services that may be necessary. The
remedies set forth in this Section shall be in addition to any Performance Credits and/or any other rights
and remedies that may be available to DOC.

4.1.7

Certification of Third Party Equipment and Software.

4.1.7.1

General.
If DOC acquires any Third Party software and/or equipment to operate with the Solution that has
been previously recommended by Vendor or previously certified by Vendor (whether for DOC or
any other customer of Vendor) then such software and/or equipment shall be deemed certified by
Vendor for DOC's use and such use shall not affect the warranties set forth herein. If DOC acquires

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any Third Party software and/or equipment that has not been recommended by Vendor in a written
configuration or previously certified by Vendor (whether for DOC or any other customer of
Vendor), then DOC may submit such Third Party software and/or equipment for certification by
Vendor in order to assure conformance with Vendor’s reasonable specifications. Certification of
Third Party software and/or equipment shall begin as soon as reasonably possible, but in no event
later than ten (10) business days following DOC's request. Upon certification by Vendor, such Third
Party software and/or equipment shall be deemed qualified to operate with the Solution without
affecting the warranties set forth herein.

4.1.7.2

Technical Alternatives.
If Vendor determines that the Third Party software and/or equipment cannot be certified, Vendor
shall provide DOC with a written explanation detailing the technical reasons why the software or
equipment cannot be certified. If the technical issues are addressable in a commercially reasonable
manner (such as acquiring technical proficiency in the technology to enable certification to be
achieved) and the parties can address such issues (or, in the case of DOC, DOC makes an offer to
address the technical issue), then the certification will proceed and the software or equipment will
be certified upon addressing the technical issues. If the parties determine that the technical issues
cannot be reasonably addressed then the parties shall work to develop a modified or alternative
configuration or technology so that certification can proceed, and upon the adoption of such
modification or alternative configuration or technology by DOC, Vendor will provide its
certification.

4.1.7.3

Retrofitting Previously Certified Technology.
If DOC migrates to a later release of a previously certified configuration or technology under this
Section, at DOC's request and for an additional Service fee, Vendor will provide technical assistance
to DOC and/or re-certify the configuration or technology.

4.1.8
Design and Scalability Limitations
Vendor represents and warrants to DOC that there are no software design or scalability limitations that
would restrict the transaction volumes presently and for a period of fifteen (15) years assuming a
compounded growth of five percent (5%) per year. Vendor further represents and warrants to DOC that
it has performed such due diligence as is required to ensure that none of these limitation are reasonably
expected to be exceeded by DOC.

4.2

Services Warranty.

Vendor represents and warrants to DOC that it shall perform all Support and Maintenance Services and other
Services in accordance with industry practices and standards generally applicable to such Support and
Maintenance Services; provided, however, that where this Agreement specifies a particular standard or
criteria for performance, this warranty is not intended to and does not diminish such standard or criteria for
performance.

4.3

Open Systems Warranty and Covenants.

Vendor represents and warrants to DOC that, as of the Effective Date, the Solution (including Integrations,
Interfaces, Extensions and other software-based Deliverables) is Compliant with current versions of IEEE
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802.3, 802.11(wireless), industry standards for wave form transmissions ANSI X3T9.5 (FDDI Specifications),
EIA/TIA 568A (building wiring specifications), TCP/IP protocols, HTTP/HTTPs standards and other
standards that may be set forth in this Agreement. Vendor covenants that the Solution and future releases
and version of the Solution shall be Compliant with such standards, as such standards are updated from timeto-time. For purposes of this Agreement, the term "Compliant" shall mean that the Solution is compatible
with the applicable standard and is able to utilize fully each and every feature and functionality of that release
level without workarounds or additional programming. The representations and warranties set forth in this
Section shall remain in effect for as long as this Agreement is not terminated.
4.4

Third Party and Mobile Warranties.

Vendor represents and warrants to DOC that it has tested or shall have tested at the time of installation all
Third Party Solutions supplied by Vendor and determined that such Third Party Solution meets the
representations and warranties set forth in this Agreement. With respect to mobile and/or Third Party
components of the Solution, Vendor represents, warrants and covenants to DOC that Third Party terms and
conditions relating to the use of mobile devices are consistent with and do not violate any Laws, the Mobile
Standards and/or DOC Policies. The representations and warranties set forth in this Section shall survive the
expiration or termination of this Agreement.
4.5

Intellectual Property Warranty.

The terms of this Section shall apply to any Deliverables provided by Vendor, other than Third Party
Solutions. Subject to the foregoing, Vendor represents and warrants to DOC that such Deliverables and DOC's
use of such Deliverables does not and shall not infringe upon any Intellectual Property Right of any Third
Party. Vendor further represents and warrants to DOC that there is, and there shall be, no actual or threatened
suit against Vendor by any Third Party based on an alleged violation of any right specified in the preceding
sentence that would affect the quiet use and enjoyment of the Deliverables by DOC, Incarcerated Individuals,
and Incarcerated Individuals’ friends and family. This representation and warranty shall survive the
expiration or termination of this Agreement.

4.6

Warranty of Authority.

Each party represents and warrants to the other that it has the right to enter into this Agreement and, in the
case of Vendor, there is not and there shall not be any outstanding assignments, grants, licenses,
encumbrances, obligations or agreements that relate to any Deliverables (whether written, oral or implied)
that are inconsistent with this Agreement and the rights granted or transferred herein. This representation
and warranty shall survive the expiration or termination of this Agreement.
4.7

Pending Litigation Warranty.

Vendor represents and warrants to DOC that there is, and there shall be, no action, suit, claim, investigation
or proceeding pending, or the basis for any action, suit, investigation or proceeding, and to the best of
Vendor’s knowledge, there is no action, suit, claim, investigation or proceeding, or the basis for any action,
suit, investigation or proceeding, threatened against, by or affecting Vendor, its Affiliates or the Solution in
any court, or by or before any federal, state, municipal or other governmental department, commission, board,
bureau, agency or instrumentality, domestic or foreign, or before any arbitrator of any kind that, if adversely
determined, might affect Vendor’s ability to enter into this Agreement and perform all of its obligations
therein.
4.8

Offshoring.

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Vendor represents, warrants and covenants to DOC that Vendor shall not, except as may otherwise be
approved in advance by DOC in writing: (a) perform any of its obligations under this Agreement from
locations, or using employees, contractors and/or agents, situated outside the United States; or (b) directly or
indirectly (including through the use of subcontractors) transmit any User Data outside the United States; or
(c) allow any User Data to be accessed by contractors and/or agents from locations outside the United States.
If a Contract document provides that Services may be provided offshore, to the extent any Law enacted after
the Effective Date or any policy or circumstances exist or are created which have, or may have, an adverse
impact on DOC with respect to legal compliance or its relationships with the State, its unions or otherwise,
Vendor acknowledges and agrees that, to the extent technically feasible and commercially reasonable, it shall
change the delivery of any affected offshore Services in a manner which enables DOC to avoid such adverse
impact; or if the foregoing objective cannot be met to the satisfaction of the parties, then the parties shall
engage in good faith negotiations to arrive at a mutually agreeable reasonable alternative. Further, in any case
where access to DOC Data is permitted outside the United States, Vendor shall: (a) comply with the Security
Policies and Procedures relating to network and security; (b) implement software controls to permit "view
only" access to DOC Data, which controls shall prohibit downloading, printing, copying and/or further
transmitting or transferring DOC Data; (c) inform any personnel with access to DOC Data of the restrictions
contained herein; (d) implement a program to monitor compliance with the terms contained herein; and (e)
immediately notify DOC of any violations of these terms and conditions. To the extent that an Authorized
User is physically located outside of the United States and requests access to the Solution or Support and
Maintenance Services from Vendor, Vendor's provision of access to the Solution or Support and Maintenance
Services to such user physically located outside the United States shall not constitute a breach of this Section
provided that Vendor otherwise complies with the terms of this Section.
DOC Data.
4.9
Vendor represents and warrants to DOC that it shall not collect, use, store, display and/or transmit DOC Data
(including in a summary, extracted, redacted, or de-identified form) other than as necessary to fulfill its
obligations under this Agreement. Vendor shall not restrict in any manner, DOC's access or ability to
download DOC Data, and shall provide any access or other codes to permit DOC to access and download at
its option, at any time and without the requirement to notify Vendor.
Conflicts of Interest.
4.10
Vendor represents and warrants to DOC that neither the Vendor, nor any of its Affiliates or authorized
subcontractors, nor any of their employees, has, shall have, or shall:

(a)

Acquire, any contractual, financial, business or other interest, direct or indirect, that would
conflict in any manner or degree with Vendor’s performance of its duties and responsibilities
to DOC, Incarcerated Individuals, and Incarcerated Individuals’ friends and family under this
Agreement or otherwise create an appearance of impropriety with respect to this Agreement.

(b)

Use the authority provided or to be provided under this Agreement to improperly obtain
financial gain for Vendor, any of its Affiliates, any of their employees, or any member of the
immediate family of any such employee.

(c)

Use any User Information acquired in connection with this Agreement to obtain financial gain
for Vendor, any of its Affiliates, any of their employees, or any member of the immediate
family of any such employee.

(d)

Accept anything of value based on an understanding that the actions of Vendor, any such

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Affiliates or any such employees on behalf of DOC would be influenced thereby; and neither
Vendor nor any of its Affiliates shall attempt to influence any DOC employee by the direct or
indirect offer of anything of value.

(e)

4.11

Pay or agree to pay any person, other than bona fide employees working solely for Vendor or
such Affiliates or any of Vendor’s subcontractors, any fee, commission, percentage, brokerage
fee, contingent fee, gift or any other consideration, that is contingent upon or resulting from
the award or execution of this Agreement. If Vendor fails to comply with this Section, DOC
shall have the right to either cancel this Agreement without liability to DOC or, in DOC's
discretion, recover from Vendor the full amount of such commission, percentage, brokerage
fee, contingent fee, gift or other consideration.

Compliance with Federal and State Programs.

With respect to Vendor and Vendor's employees providing Services to DOC:

(a)

Vendor represents and warrants that neither Vendor nor any of its employees is currently
ineligible to participate in federal or state procurement or non-procurement programs because
of being excluded, debarred, suspended or otherwise declared ineligible to participate.

(b)

Vendor shall immediately disclose to DOC if it or any of its employees is debarred, suspended,
excluded or otherwise declared ineligible to participate in federal or state procurement or nonprocurement programs.

(c)

Vendor shall immediately disclose to DOC if Vendor or any of its employees is proposed for
exclusion, debarment or suspension from participation in any federal or state procurement or
non-procurement program.

(d)

DOC has the right to immediately terminate this Agreement for cause and without further
liability to DOC if Vendor becomes ineligible to participate in federal or state procurement or
non-procurement programs because of being excluded, debarred, suspended or otherwise
declared ineligible to participate.

If any of the occurrences described above, Vendor shall provide written notice immediately to DOC in
accordance with Section 10.1.
4.12

Additional Representations and Warranties.

Additional representations and warranties may be set forth in an amendment.
4.13

Material Misstatements or Omissions.

No representation or warranty by a party that is contained in this Agreement or that may be contained in any
amendment, Schedule, Exhibit, Addendum, or Attachment contains any untrue statement of a material fact
or omits to state a material fact necessary to make the statements and facts contained herein or therein not
materially misleading.
5

5.1

TERMINATION
Termination

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5.1.1
Termination for Convenience.
DOC shall have the right to terminate this Agreement, in whole or in part without cause and for its
convenience and without further liability (except as provided in this Section) upon ninety (90) days prior
written notice to Vendor. Upon Vendor's receipt of written notice of termination pursuant to this Section,
to the extent not previously delivered, Vendor shall deliver to DOC all Deliverables developed by
Vendor, whether completed or in draft form, and the terms of Section 2.1.3 shall apply.
5.1.2
Termination Due to Insufficient Funding or Resources
If there is insufficient funding, DOC and Vendor shall meet and discuss adjusting the time frames for the
delivery of the Services in a manner such that the Services can be provided to DOC, but with different
time frames based on the projected future funding. The parties will negotiate in good faith for a period
of up to ninety (90) days (or longer by mutual agreement). If, at the end of such agreed ninety (90) day
period the parties have reached mutually acceptable terms, such terms will be memorialized in a written
amendment to this Agreement. If the parties have not reached mutually agreeable terms, DOC may either
elect to continue this Agreement with respect to the Services, or terminate this Agreement without further
liability or penalty.
5.1.3
Survival.
Any terms of this Agreement that would, by their nature or through the express terms of this Agreement,
survive the expiration or termination of this Agreement shall so survive, including the terms of Sections
2.1.3, 2.1.4, 2.5, and Articles 4 through 10.

5.2

Events of Default.

The following events shall constitute "Events of Default," and the occurrence of any one (1) or more of such
Events of Default shall constitute a material breach of this Agreement that shall afford the non-breaching
party the rights and remedies set forth in this Article:

(a)

Vendor’s failure to achieve any Critical Milestone or complete a Phase by the applicable
Critical Milestone Due Date or Phase Certification date, which failure shall constitute a
Vendor Event of Default unless such failure: (i) was caused by DOC or its Third Party's delays
or a Force Majeure Event that was not capable of being mitigated; or (ii) is cured by Vendor
within twenty (20) days after its receipt of written notice of such breach;

(b)

Vendor's failure to correct a Level 1 Defect or provide a workaround reasonably acceptable to
DOC within the timeframes set forth in this Agreement, and if no timeframe is specified, then
within five (5) days;

(c)

A party’s material breach of any other representation, warranty, obligation or covenant set
forth in this Agreement, which material breach shall constitute an Event of Default by the nonperforming party, provided further that: (i) such failure is not cured within the applicable
time frames, if any, set forth in this Agreement, or if no time frame for curing such breach is
specified, then within twenty (20) days following the nonperforming party’s receipt of written
notice of such failure; or (ii) if the breach reasonably cannot be cured within the time frames
specified in the foregoing subsection (i), the non-performing party has failed to provide to
the other party within ten (10) days following its receipt of written notice of such failure a
written plan to cure such failure that is acceptable to such other party in its sole discretion;

(d)

Vendor's material breach of its Support and Maintenance Services obligations, which material

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breach shall constitute a Vendor Event of Default;

5.3

(e)

Vendor’s failure to secure and/or maintain insurance coverage as specified in Section 10.5,
provided that such failure is not cured by Vendor within twenty (20) days following receipt
of written notice of such failure, which failure shall constitute a Vendor Event of Default;

(f)

Vendor's failure to obtain DOC's consent prior to any assignment of this Agreement by
Vendor as required under Section 10.12, which failure shall constitute a Vendor Event of
Default;

(g)

A party's breach of its confidentiality obligations set forth in Article 9, which shall constitute
an Event of Default by the breaching party;

(h)

The institution of bankruptcy, receivership, insolvency, reorganization or other similar
proceedings by or against Vendor or any parent Affiliate of Vendor under any Law if such
proceedings have not been dismissed or discharged within twenty (20) days after they are
instituted; the insolvency or making of an assignment for the benefit of creditors or the
admittance by Vendor or any parent Affiliate of Vendor of any involuntary debts as they
mature; the institution of any reorganization arrangement or other readjustment of debt plan
of Vendor or any parent Affiliate of Vendor; or any corporate action taken by the Board of
Directors of Vendor or any parent Affiliate of Vendor in furtherance of any of the above
actions, which shall constitute a Vendor Event of Default; or

(i)

If Vendor or any parent Affiliate of Vendor makes an assignment of all or substantially all of
its assets for the benefit of creditors, or Vendor’s or any parent Affiliate of Vendor’s Board of
Directors takes any corporate action by in furtherance of the above action, which shall
constitute a Vendor Event of Default.

Rights and Remedies of Vendor Upon an Event of Default of DOC.

Upon the occurrence of a DOC Event of Default, Vendor shall be entitled to all of the remedies described
below in this Section. In addition, if one (1) or more events as described in Section 5.2 occur that would give
rise to a DOC Event of Default but DOC has effected a cure within the applicable time frames set forth in
Section 5.2, if any, or thereafter, then Vendor nonetheless shall be entitled to the remedies set forth in
subsections (b) and (c) below.

(a)

Subject to DOC's rights as set forth below, fully or partially terminate this Agreement; and/or

(b)

Any other additional remedies that may be set forth in an amendment.

Notwithstanding anything contained herein to the contrary, Vendor expressly waives and disclaims any right
or remedy it may have under any existing or future Laws or otherwise to: (a) de-install, disable, or terminate
DOC's use of or access to the Solution or any portion thereof or interfere with DOC's quiet enjoyment of the
Solution, before a final, non-appealable judicial order has been issued terminating DOC's license or access
and use rights; or (b) terminate, suspend or withhold any Services prior to any termination of the entire
Agreement and expiration of the Transition Period, or exercise any other form of self-help remedy.
5 .4

Rights and Remedies of DOC Upon an Event of Default of Vendor.

Upon the occurrence of a Vendor Event of Default, DOC shall be entitled to all of the remedies described
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below in this Section. In addition, if one (1) or more events as described in Section 5.2 occur that would give
rise to a Vendor Event of Default but Vendor has effected a cure within the applicable time frames set forth
in Section 5.2, if any, or thereafter, then DOC nonetheless shall be entitled to recover damages from Vendor.

(a)

Fully or partially terminate this Agreement, a Schedule or Exhibit thereto, the Statement of Work or
other document, or the affected line or category of Services being; and/or

(b)

Recover damages from Vendor; and/or

(c)

Obtain from Vendor transition Services in accordance with Section 5.5; and/or

(d)

Any other additional remedies that may be set forth in an amendment.

5.5

Transition Services.

Upon an expiration or a complete or partial termination of this Agreement, one (1) or more Exhibits, and/or
one (1) or more lines or categories of Services for any reason, DOC shall have the right, at DOC's option, for
up to twelve (12) months (the "Transition Period"), to all or any combination of the following:

(a)

Continue to receive from Vendor all Support and Maintenance Services;

(b)

If DOC will be transitioning to a new system or software solution (irrespective of whether DOC's
license to use any Solution has been terminated as provided in Section 5.3), receive from Vendor all
Services reasonably necessary to effectuate an orderly transition to such new system or software
solution, including:

(c)

(i)

Providing assistance to DOC in transferring data files to an industry-standard
format designated by DOC;

(ii)

Meeting with the successor system supplier, either in person or by telephone, as
requested by DOC;

(iii)

Providing to DOC all data formats, data definition file layouts and schematics;

(iv)

Providing to DOC functional and technical specifications, and the source code and
related documentation (including internally documented and separated
documented instructions and materials) for Integrations, Interfaces, Extensions
and other software-based Deliverables if any; and

(v)

Providing to DOC such other materials and information as may be needed or
required by DOC to effectuate the transition; and

Obtain from Vendor the transfer of Knowledge.

All Services provided by Vendor during the Transition Period shall be provided at no cost to DOC.
Notwithstanding the foregoing, if this Agreement, or an affected line or category of Services being provided
is completely or partially terminated due to the occurrence of a Vendor Event of Default, Vendor shall provide
such transition Services at no cost to DOC.
6

LIMITATIONS ON LIABILITY

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6.1

7
7.1

DOC‘s liability to Vendor for a given claim will not exceed the amount paid by Vendor to DOC in the 6
month period preceding the event giving rise to the claim.
INDEMNIFICATION
General.

Subject to the further terms of this Section, Vendor (the "Indemnifying Party") shall assume all risk of and
responsibility for, and shall indemnify, defend and hold harmless DOC, the State and their respective officers,
employees, contractors, officials, consultants, volunteers, representatives, agents, attorneys, successors and
assigns (collectively, the "Indemnified Parties") from and against all claims, demands, suits, actions,
recoveries, judgments and actual costs and expenses (including all attorneys', advisors and consultant fees
and costs) in connection therewith on account of any Third Party claim arising out of or relating to: (a) bodily
injury, including death, and real property and tangible personal property damage arising from or resulting
directly or indirectly from the Solution, Services, or Deliverables provided under this Agreement and/or from
the acts or omissions of the employees, agents or representatives of Vendor and/or its subcontractors; (b) any
failure of Vendor or its employees, agents and/or representatives to comply with the terms of Article 9; (c)
any failure of Vendor or its employees, agents and/or representatives to comply with the obligations set forth
in Section 10.15; (d) Vendor's failure to deliver to DOC modifications to meet Regulatory Requirements as
required prior to the compliance date of such Regulatory Requirements, provided that DOC has had sufficient
time in advance of such compliance date to adequately test and deploy such modifications; (e) a breach of
Vendor's obligations set forth in this Agreement which results in a fine or penalty to an Indemnified Party; or
(g) the negligence or willful misconduct of the employees, agents or representatives of Vendor and/or its
subcontractors in the performance of its or their obligations under this Agreement. The indemnity provisions
in this Section shall not be limited by reason of any insurance coverage required under this Agreement.
Vendor's indemnity obligations under this Section may be reduced to the extent DOC is found to have been
contributorily negligent.
7.2

Infringement.

Subject to the further terms of this Article, Vendor shall indemnify, defend and hold harmless the Indemnified
Parties from and against any claim asserted or any claim, suit or proceeding brought by a Third Party against
the Indemnified Parties alleging that the Deliverables or any part thereof, or DOC's use of the Deliverables
constitutes a misappropriation of any proprietary or trade secret information or an infringement of any
patent, copyright, trademark or other Intellectual Property Right. Vendor shall pay all damages awarded or
agreed to settlement payments, and any actual costs and expenses, including attorneys' fees, litigation costs
(including the costs and expenses of any appellate bonds) arising from any such claim and incurred by the
Indemnified Parties; provided, however, that the Indemnified Parties, after receiving notice thereof, promptly
shall advise Vendor of any such claim, suit or proceeding and, at Vendor's expense, cooperate with Vendor
in the defense thereof. If Vendor reasonably believes that any such claim, suit or proceeding may be
successful, Vendor shall, at no additional cost to the Indemnified Parties, either: (a) procure for the
Indemnified Parties the right to continue using the portion of the Deliverables subject to such claim, suit or
proceeding; or (b) replace or modify the Deliverables so that it no longer is subject to any such claim, suit or
proceeding while maintaining equivalent or better functionality and performance capabilities. No
undertaking of Vendor under this Section shall extend to any alleged infringement or violation to the extent
that such infringement or violation arises from adherence to design modifications, specifications, drawings,
or written instructions that Vendor is specifically directed by DOC to follow or relates to uses of the
Deliverables in combination with other systems, furnished either by Vendor or others, which combination
was not recommended or otherwise approved by Vendor, where the lack of the combination would not, in
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and of itself, be infringing.
7.3

Industrial Insurance Immunity Waiver.

Vendor waives its immunity under Title 51 RCW (Industrial Insurance) to the extent required to indemnify,
defend, and hold the Indemnified Parties harmless under this Agreement.
7.4

Procedures for Indemnification.

7.4.1
General.
Promptly after becoming aware of same, the Indemnified Parties shall notify Vendor of any Third Party
claim covered under the terms of Sections 7.1 or 7.2, as applicable, for which the Indemnified Parties seek
indemnification.
7.4.2
Defense.
The defense counsel selected by the Indemnifying Party shall be reasonably acceptable to the Indemnified
Parties. Vendor acknowledges that, as a State entity, DOC is represented by the Attorney General’s Office
of the state of Washington which must approve of and appoint the Indemnified Parties' defense counsel
as special assistant Attorneys General of the state of Washington.
7.4.3
Settlement of Claims.
Vendor shall not settle any claim, suit, or action without the prior written consent of DOC and/or the
office of the Attorney General of the state of Washington, as required.
7.4.4
Survival; No Limitations on Liability.
The terms of this Section shall survive any expiration or termination of this Agreement. Notwithstanding
anything contained in this Agreement to the contrary, the terms of any limitations on liability clauses
contained in this Agreement shall not apply to Vendor's indemnification obligations under this Article.
8

8.1

DISPUTE RESOLUTION
Administrative-Level Issue Resolution.

If a dispute relating to this Agreement arises between the parties, the Vendor Account Executive and a
representative of DOC may, but shall not be obligated to, meet and attempt to resolve the dispute. If the
parties are unable to resolve the dispute within ten (10) days after the initial request for a meeting, or if the
parties do not agree to invoke this level of dispute resolution, then the parties may seek to resolve the dispute
through an executive-level performance review as provided in Section 8.2.
8.2

Executive-Level Issue Resolution.

For disputes that are not resolved at the level specified in Section 8.1, the Executive Sponsors may, but shall
not be obligated to, meet and attempt to resolve the dispute. If such representatives are unable to resolve the
dispute within five (5) business days after the parties have commenced negotiations, or ten (10) days have
passed since the initial request for negotiations at this level, or if the parties do not agree to invoke this level
if dispute resolution, then the parties may seek to resolve the dispute through mediation as hereinafter
provided or, if the parties do not agree to submit the dispute to mediation, to seek any and all rights and
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remedies that may be available to them as provided in this Agreement.
8.3

Voluntary, Non-Binding Mediation.

If the prior levels of dispute resolution are not invoked or are unsuccessful, the parties may, but shall not be
obligated to, mutually agree in writing to submit the dispute to non-binding mediation. Unless otherwise
agreed by the parties, mediation must occur within thirty (30) days after the parties agree to submit the
dispute to mediation. The parties mutually shall select an independent mediator experienced in systems of
the type in dispute, and each shall designate one or more representatives to meet with the mediator in good
faith in an effort to resolve the dispute. The specific format for the mediation shall be left to the discretion of
the mediator and the designated party representatives and may include the preparation of agreed upon
statements of fact or written statements of position furnished to the other party.
8.4

Redress in Court.

Informal dispute resolution under this Article shall not be a pre-condition to any action by a party to enforce
its rights under this Agreement.
8.5

Continued Performance; No Tolling of Cure Periods.

Except where clearly prevented by the area in dispute, the parties shall continue performing their obligations
under this Agreement while the dispute is being resolved as provided in this Article, unless and until the
dispute is resolved or until this Agreement is terminated. The time frame for a party to cure any breach of the
terms of this Agreement shall not be tolled by the pendency of any dispute resolution procedures.
9

DATA RIGHTS, CONFIDENTIALITY AND SECURITY

9.1

Ownership of and Access to Data.

Each party is and shall remain the owner of all right, title and interest in and to any data that it owned prior
to the Effective Date, and in and to any data to which it may hereafter acquire ownership. Without limiting
the generality of the foregoing, DOC shall own all right, title and interest in and to DOC Data. Except as
otherwise provided in this Agreement, no party shall be obligated to convey any right, title and/or interest in
any data to the other. At all times, DOC shall have access to any DOC Data retained or held in possession by
Vendor, and such data shall be exportable and downloadable at no additional cost or expense to DOC.
9.2

Confidential Information.

9.2.1
Uses of Confidential Information.
The Receiving Party shall not directly or indirectly use the Disclosing Party's Confidential Information
except as necessary to perform the Receiving Party's obligations and/or exercise the Receiving Party's
rights under this Agreement.
9.2.2
Safeguarding Confidential Information.
The Receiving Party shall exercise the same degree of care and protection with respect to Confidential
Information that the Disclosing Party uses with respect to its own Confidential Information, but in all
events at least a reasonable degree of care.
9.2.3
Disclosures of Confidential Information.
Except as permitted under this Section 9.2.3, the Receiving Party shall not directly or indirectly publish,
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transmit, release, disclose or otherwise make available the Disclosing Party's Confidential Information to
any other person without the prior written consent of the Disclosing Party, which consent may be
withheld in the Disclosing Party's sole discretion. Notwithstanding the foregoing:

(a)

the Receiving Party may disclose the Disclosing Party's Confidential Information only
as expressly permitted under the terms of this Agreement;

(b)

DOC may disclose Vendor's Confidential Information to:
(i) Authorized Users; and (ii) Third Parties who or that have a need to know in
connection with the Solution or Services or the exercise or enforcement of rights or
obligations under this Agreement, provided that each such Third Party has executed a
confidentiality agreement with DOC that includes within the scope of the confidential
information thereunder the portions of the Vendor Confidential Information that will
be disclosed or, for Third Parties that have not signed a confidentiality agreement with
DOC as of the Effective Date, such Third Party executes a Confidentiality Agreement
and Non-Disclosure Agreement;

(c)

Vendor may disclose DOC Confidential Information to employees and approved
subcontractors of Vendor that have a need to know in connection with the Solution or
Services, provided that the employees and agents have executed: (i) a confidentiality
agreement with Vendor containing confidentiality provisions no less protective than
the terms contained herein (and including within the scope of the confidential
information thereunder the portions of the DOC Confidential Information that will be
disclosed);

(d)

Vendor may disclose DOC Confidential Information to authorized subcontractors that
have a need to know in connection with the Services, provided that: (i) such
subcontractor executes a Subcontractor Confidentiality and Non-Disclosure
Agreement; and (ii) the employees and agents of such subcontractor have executed a
confidentiality agreement with subcontractor containing confidentiality provisions no
less protective than the terms contained herein (and including within the scope of the
confidential information thereunder the portions of the DOC Confidential Information
that will be disclosed);

(e)

the Receiving Party may disclose the Disclosing Party's Confidential Information to the
Receiving Party's accountants, attorneys, financial advisors and other similar advisors
that have a need to know such Confidential Information;

(f)

provided the disclosure is made in accordance with Section 9.3, DOC may disclose
Vendor Confidential Information pursuant to a public records request;

(g)

provided the disclosure is made in accordance with Section 9.4, the Receiving Party
may disclose the Confidential Information of the Disclosing Party to the extent legally
required to disclose;

(h)

provided the disclosure is made for the purposes set forth in Section 9.5, DOC may
disclose Vendor Confidential Information to other states and governmental institutions.

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9.3

Public Records Disclosures.

Vendor acknowledges that DOC is a public organization and that the terms and conditions of this Agreement
and other Vendor information including Vendor Confidential Information, Documentation and Deliverables
may be subject to disclosure under applicable Law, including Washington State's Public Records Act (RCW
42.56). If such a disclosure request is made of DOC, DOC shall, generally within ten (10) business days prior
to release, notify Vendor of any such request, in order to provide Vendor time to seek judicial relief if it
believes such information should not be released. Subject to a court of competent jurisdiction issuing an order
prohibiting such release or the requesting party notifying DOC in writing prior to DOC's planned release that
it has rescinded its request for disclosure, DOC shall release and disclose all requested information without
liability therefore.
9.4

Legally Required Disclosures.

If the Receiving Party or any of its employees or agents are requested or required (by oral questions,
interrogatories, requests for information or documents in legal proceedings, subpoena, civil investigative
demand or other similar process) to disclose any of the Confidential Information of the Disclosing Party, the
Receiving Party, to the extent permitted by Law: (a) shall not disclose the Confidential Information without
providing the Disclosing Party with reasonable prior written notice of any such request or requirement so
that the Disclosing Party may seek a protective order or other appropriate remedy and/or waive compliance
with the provisions of this Agreement; (b) if, in the absence of a protective order or other remedy or the receipt
of a waiver by the Disclosing Party, the Receiving Party or any of its employees are nonetheless, in the written
opinion of the Receiving Party’s counsel (a copy of which opinion shall be delivered to the Disclosing Party),
legally compelled to disclose Confidential Information to any tribunal or otherwise stand liable for contempt
or suffer other censure or penalty, the Receiving Party or its employees may, without liability hereunder,
disclose to such tribunal only that portion of the Confidential Information that such counsel advises the
Receiving Party that it is legally required to disclose; and (c) shall exercise its best efforts to preserve the
confidentiality of the Confidential Information, including by cooperating with the Disclosing Party to obtain
an appropriate protective order or other reliable assurance that confidential treatment shall be accorded the
Confidential Information by such tribunal.
9.5

Information Sharing.

DOC intends to share information with other states and governmental institutions to promote best practices.
The types of information shared by DOC with other states and governmental institutions may include design
documents, technical specifications, functional specifications, reports and report formats, workflow
processes, policies and procedures, printed training and education materials, computer-based training and
education materials, Integrations, Interfaces, Extensions, other software-based Deliverables, implementation
strategies, configuration strategies and recommendations, screen shots and queries and job descriptions.
Vendor shall permit DOC to share the above types of Vendor Confidential Information relating to the Solution
with other such institutions for such purposes.

9.6

Notification and Mitigation.

If the Receiving Party becomes aware of any unauthorized use or disclosure of the Confidential Information
of the Disclosing Party, the Receiving Party shall, within 48 hours of discovery, notify the Disclosing Party of
all facts known to it concerning such unauthorized use or disclosure and shall mitigate any potential harm
and further use or disclosure of such Confidential Information.
9.7

Return of Confidential Information.

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Subject to the further terms of this Section, and except as otherwise permitted under this Agreement, at any
time upon written request by the Disclosing Party, the Receiving Party promptly shall: (i) return to the
Disclosing Party, or at the Disclosing Party's request, delete or destroy, all Confidential Information (and all
copies thereof) of the Disclosing Party then in its possession or control, in whatever form, or, in the case of
a written request by the Disclosing Party, the Confidential Information specified in such request as then in
the Receiving Party's possession or control, in whatever form; and (ii) unless the Disclosing Party otherwise
consents in writing, deliver to the Disclosing Party, or at the Disclosing Party's request, delete or destroy,
any copies, duplicates, summaries, abstracts or other representations of any such Confidential Information
or any part thereof, in whatever form, then in the possession or under the control of the Receiving Party.
Notwithstanding the foregoing: (iii) the Receiving Party may retain copies of the Disclosing Party's
Confidential Information to the extent required by Law and/or to the extent otherwise permitted under this
Agreement; and (iv) if any return, deletion or destruction of Confidential Information will have an adverse
effect on a party's ability to exercise its rights and/or perform its obligations under this Agreement, then the
parties shall discuss reasonably available alternatives to such return, deletion or destruction.
9.8

Security.

9.8.1
Data Security Program.
Vendor shall maintain in effect at all times a comprehensive data security program that includes
reasonable and appropriate administrative, technical and physical security measures designed to detect,
prevent and mitigate the risk of identity theft and protect against the destruction, loss, unauthorized
access, disclosure, use and/or alteration of data (whether or not encrypted), including DOC Confidential
Information, in Vendor's possession or under Vendor's control, and which shall be no less rigorous than
those measures that are required to be maintained by Vendor or DOC to comply with applicable Laws.
Vendor will provide the data security program to DOC for its review, and DOC shall have the right to
provide feedback and comment on Vendor's data security program.
9.8.2
Security Breaches.
If Vendor discovers or is notified of the destruction, loss and/or unauthorized access, disclosure, use
and/or alteration of information or any attempt to access Information that is reasonably likely to result in
the destruction, loss and/or unauthorized access, disclosure, use and/or alteration of any information
(each such event, a "Security Event"), Vendor shall without undue delay and unless prohibited by Law:
(a) notify DOC of the Security Event within 48 hours; (b) investigate the Security Event and provide
reasonable cooperation with DOC's investigation of the Security Event, including periodic updates with
respect to Vendor's investigation of the Security Event; (c) if the source of the Security Event is not within
the control of Vendor, provide reasonable cooperation with DOC's development of a risk assessment,
root cause analysis and corrective action plan, including DOC's mitigation and remediation activities;
and (d) comply to the extent applicable to Vendor's personnel, and provide reasonable cooperation with
DOC in complying with, the requirements of all applicable Personal Information Laws and other
applicable Laws. If the source of the Security Event is within the control of Vendor's personnel, Vendor
shall: (e) promptly provide a written report to DOC that sets forth Vendor's risk assessment, root cause
analysis and corrective action plan; (f) implement the corrective action plan and mitigate the effects of
the Security Event as soon as practicable; and (g) provide DOC periodic updates with respect to Vendor's
mitigation and corrective action efforts.
9.8.3
Personal Information and Data Breach Notification Laws.
Vendor acknowledges that Confidential Information may include Personal Information pertaining to
residents in Washington State and other states that have enacted Personal Information and Data Breach
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Notification Laws. Having acknowledged the foregoing, in addition to its obligations set forth in Section
9.8.2, Vendor shall comply with the requirements of all applicable Personal Information and Data Breach
Notification Laws. In the event of any unauthorized access, disclosure, or use of Confidential Information
held by Vendor or its subcontractors, Vendor shall bear the costs incurred by DOC and/or any Agency in
complying with its or their legal obligations relating to such unauthorized access, disclosure or use of
Confidential Information, including the reasonable costs of providing notices, a toll-free call center/help
desk, credit monitoring services and identity theft insurance to affected individuals for up to two (2)
years. Nothing contained herein shall be deemed to release Vendor from its indemnification obligations
as set forth in Article 7.
9.8.4
HIPAA.
If Vendor (or any subcontractor) will, or will likely, have access to protected health information (as
defined in the regulations promulgated under the Health Insurance Portability and Accountability Act
of 1996, as amended, "HIPAA") of DOC, Vendor and any applicable subcontractor(s) shall execute the
then-current form of Business Associate Agreement of DOC.
9.8.5
Survival.
The terms of this Article shall survive the expiration or termination of this Agreement.

9.9

Compliance with DOC Security Policies and Procedures, Vendor Information Security Officer, and
Security Certifications.

9.9.1
Compliance with Security Standards, Policies, and Procedures.
Vendor shall comply with: (i) the security requirements and obligations required by applicable Law; (ii)
the DOC Security Policies and Procedures; (iii) policies, procedures, and guidelines of the Washington
State Office of the Chief Information Officer, which can be found at www.ocio.wa.gov/policies; (iv)
Vendor's security standards, policies, guidelines and procedures, provided that DOC Security Policies
and Procedures shall take precedence over any inconsistencies or conflicts with Vendor's security
standards, polices, guidelines and procedures (subsections (i) through (iv) are collectively referred to as
the "Security Policies and Procedures").
9.9.2
Vendor Information Security Officer Responsibilities.
Vendor shall designate a corporate officer ("Information Security Officer") who shall, at no cost or
expense to DOC:

(i)

Be responsible to ensure Vendor's initial and on-going compliance with the Security Policies
and Procedures;

(ii)

At least once every six (6) months, and at any other time requested by DOC, provide a
written certification to DOC confirming Vendor's compliance with the Security Policies and
Procedures; and

(iii) Upon DOC's request, meet with the DOC Chief Information Security Officer to discuss
Vendor's certification, the Security Policies and Procedures, or other related matters. The
Vendor Information Security Officer's participation shall not be chargeable to DOC.
9.9.3
Security Certifications.
Vendor represents and warrants to DOC that: (i) Vendor is certified under ISO (International Organization
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for Standardization) and IEC (International Electrotechnical Commission) ISO/IEC 27000, series of
Information Security Management Systems standards ("ISO Security Standards"); and (ii) the IITS Solution
is certified and in full compliance with the Payment Card Industry Data Security Standards ("PCI DSS");
and Vendor shall maintain such certifications on an on-going basis. Vendor shall provide DOC with a copy
of such certifications upon request. Vendor shall provide DOC with full and complete copies of any ISO
Security Standards and PCI DSS audits and reviews, and other security audits, reports and reviews,
whether conducted internally by Vendor or through a Third Party, within five (5) days of a request by DOC
and within twenty (20) days of Vendor's receipt of such audits, reports and reviews. If there are deficiencies
cited and/or recommendations made, the Vendor Information Security Officer, the Vendor Executive
Sponsor and other appropriate personnel from Vendor shall meet to review the deficiencies and
recommendations and develop a plan of action to address such items. The implementation of any measures
to address deficiencies and/or recommendations shall not be chargeable to DOC.
10

10.1

MISCELLANEOUS
Notices.
Any written notice required or permitted to be delivered pursuant to this Agreement (other than
project-related notices that may be sent by email) shall be in writing and shall be deemed delivered:
(a) upon delivery if delivered in person; (b) three (3) business days after deposit in the United States
mail, certified mail, return receipt requested, postage prepaid; (c) upon transmission if sent via email or fax, with a confirmation copy sent via overnight mail; or (d) one (1) business day after
deposit with a national overnight courier, in each case addressed to the following address or to
such other addresses as may be specified by a party upon notice given to the other party:
If to DOC:
Washington State Department of Corrections
7345 Linderson Way SW
Tumwater, Washington 98501
Attention: Tom Fithian
Email: tpfithian@doc1.wa.gov
With a copy to:
Contracts Administrator
Washington State Department of Corrections
7345 Linderson Way SW
Tumwater, Washington 98501
If to Vendor:
Securus Technologies, LLC
4000 International Parkway
Carrollton, TX 75007
Attn: General Counsel
Email: legalnotice@securustechnologies.com

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10.2

Definitions and Construction

Capitalized terms used herein shall have the meanings ascribed to them in Schedule 1 or as defined in this
Agreement. The words "include," "including," and variations thereof, will not be deemed to be terms of
limitation, but rather will be deemed to be followed by the words "without limitation.” Any reference herein
to a particular Article or Section number (e.g., "Article 7" or "Section 7.1"), shall be deemed a reference to all
Sections of this Agreement that bear sub-numbers to the number of the referenced in the Article or Section
(e.g., a reference to Article 6 includes Sections 6.1 through 6.15, and a reference to Section 9.7 includes
reference to Sections 9.7.1, 9.7.2, etc.). The terms "hereof," "hereunder," "herein" and words of similar import
will refer to this Agreement as a whole and not to any particular provision of this Agreement. Definitions in
this Agreement apply equally to the singular and plural forms of the defined terms. Unless otherwise
expressly specified, all references to "days" without any designation of "calendar" or "business" will be
deemed to be references to calendar days and not business days. All references to "business days" shall mean
Monday through Friday, excluding Holidays. When calculating the time period before which, within which,
or following which any act is to be done or step taken pursuant to this Agreement, the date that is referenced
in calculating such period will be excluded (for example, if an action is to be taken within two (2) days of a
triggering event and such event occurs on a Tuesday then the action must be taken by Thursday). If the last
day of a business day period is a non-business day, the period in question will end on the next succeeding
business day.

10.3

New Products Through Acquisition.

Following the Effective Date, if Vendor acquires a company which has an existing agreement with DOC to
provide services or products, DOC shall have the option to treat such services and/or products as being
provided or licensed under this Agreement, subject to any pre-existing license restrictions associated with
such products as documented in the contract between DOC and the acquired company.

10.4

Audits and Requests for Records.

10.4.1 Financial Audits.
At any time up to and including six (6) years following the termination of this Agreement, DOC (itself or
through its Third Party auditor or a State auditor) shall have the right upon reasonable advance written
notice and on an annual basis to fully audit the books and records of Vendor to the extent reasonably
necessary to confirm the accuracy and appropriateness of all invoices issued under this Agreement,
including all supporting details, and to verify compliance with applicable Laws. All such audits shall be
conducted between the hours of 8:00 a.m. and 5:00 p.m. Pacific Time. If any audit demonstrates that
Vendor has overcharged or undercharged DOC, then either: (a) Vendor promptly shall refund the
overcharges to DOC; or (b) following receipt of Vendor's invoice, DOC shall pay the undercharge to
Vendor. Further, if any overcharge is in excess of five percent (5%) of the aggregate charges incurred
during the period to which the audit relates, then Vendor shall reimburse DOC for the reasonable costs
and expenses incurred to conduct such audit.
10.4.2 Operational and Security Audits by DOC.
Upon prior written notice to Vendor, Vendor shall make available to DOC and its auditors and inspectors
(including internal and external personnel) for the purpose of performing such audits or inspections
access at all reasonable times to: (a) the data and records relating to the Services and Vendor's other
obligations under this Agreement; and (b) Vendor's internal controls and systems as may be reasonably
necessary to examine Vendor's performance of the Services and compliance with its duties,
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responsibilities and obligations under this Agreement including the safeguarding of DOC Data and
compliance with the Security Policies and Procedures and the terms set forth in Section 9.9. Vendor shall
provide to such auditors such assistance and support as they may reasonably request. If any audit reveals
deficiencies, Vendor shall review the findings with DOC. If DOC and Vendor mutually agree that there
are deficiencies to be corrected, Vendor shall prepare and deliver to DOC a detailed plan that is
reasonably acceptable to DOC for correcting all such deficiencies.
10.4.3 Washington State Audits.
Any audits permitted by Law or permitted under this Section 10.4 may be conducted by the State or a
Third Party on its behalf. Vendor shall provide to the State such assistance and support as reasonably
requested. If any audit reveals deficiencies, Vendor shall review the findings with the State and DOC and
Vendor shall prepare and deliver to the State and DOC a detailed plan that is reasonably acceptable to
correct all such deficiencies.
10.4.4 Resolutions of Disagreements with Audits.
If the results of an audit are disputed, the Executive Sponsors shall meet to attempt to resolve the matter.
If the Executive Sponsors cannot resolve the matter, either party may require that the matter be
submitted to an independent, nationally recognized, reputable auditing firm ("Independent Auditor") to
review the results of the audit and whether the deficiencies in dispute exist. The cost of the Independent
Auditor shall be shared equally by the parties. If requested by such Independent Auditor, each party
shall permit such firm to conduct interviews of applicable personnel and engage in such other due
diligence activities to verify whether such deficiencies exist and/or the audit findings can be confirmed.
The Independent Auditor shall be tasked by the parties to issue a written opinion on its findings and
such written opinion shall be binding on the parties with respect to the deficiencies cited therein. If the
written opinion of the Independent Auditor confirms deficiencies with respect to Vendor, Vendor shall
prepare and deliver to DOC a detailed plan that is reasonably acceptable to DOC for correcting all such
deficiencies. Vendor shall implement all such corrections within the time frame set forth in the plan.
Vendor shall bear all costs and expenses associated with correcting all deficiencies. Any audits shall be
conducted so as to be non-disruptive to a parties operations and business. User-level access may be
granted to DOC applications to support such audits, and if necessary, will be coordinated between the
parties.
10.4.5 Maintenance of Records.
Vendor and its subcontractors shall maintain books, records, documents and other evidence relating to
this Agreement, including Vendor performance, Minority and Women’s Business Enterprise
participation, protection and use of DOC Data and DOC's Confidential Information, and accounting
procedures and practices which sufficiently and properly reflect all direct and indirect costs of any nature
invoiced in the performance of this Agreement. Vendor shall retain all such records for six (6) years after
the expiration or termination of this Agreement. Records involving matters in litigation related to this
Agreement shall be kept for either one (1) year following the termination of litigation, including all
appeals, or six (6) years from the date of expiration or termination of this Agreement, whichever is later.
Where Vendor ordinarily and regularly in the course of business creates and maintains its books, records,
documents and other evidence relating to this Agreement electronically, Vendor shall retain such
electronically stored information in an electronic format that remains usable, searchable, retrievable and
authentic for the periods set out herein, unless the parties specifically agree in writing to an alternative.
Vendor shall incorporate in its subcontracts with subcontractors the terms and conditions of this Section.
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Books, records, documents, and other evidence of accounting procedures and practices related to
Vendor’s cost structure, including overhead, general and administrative expenses, and profit factors shall
be excluded from DOC's or its auditors’ review unless the cost or any other material issue under this
Agreement is calculated or derived from these factors.
Insurance.
10.5
10.5.1 Required Coverages.
At Vendor's sole cost and expense, Vendor shall procure and maintain in effect from and after the
Effective Date and for the duration of the Agreement the insurance coverages described in the attached
Schedule 4. Insurance may be maintained with one or more carriers, each of which must: (a) be
authorized to do business in the State of Washington or be eligible surplus lines insurers acceptable to
DOC and having agents in Washington upon which service of process may be made; and (b) have a
financial strength rating of A- or better and a financial size category of A-XIII or better, each as reported
in the most recent edition of Best's Insurance Reports (or any successor or replacement rating agency).
Any insurance or self-insurance available to DOC shall be in excess of, and non-contributing with, any
insurance that Vendor is required to procure and maintain. Vendor hereby waives its right of subrogation
with respect to DOC, and each policy must include a waiver of subrogation in favor of DOC and the
State. Vendor's insurance policies shall apply on a primary basis. To the extent that claims are paid under
any insurance coverage resulting in a reduction of the remaining coverage amounts, Vendor shall procure
additional insurance as needed to continually meet and maintain the coverage amounts set forth on
Schedule 4.
10.5.2 Additional Insureds and Evidence of Coverage.
By endorsement to all liability policies, except for the Professional Liability/Errors & Omissions and
Internet Policies insurance and Industrial Insurance, DOC and the State shall be named as additional
insureds for all liability arising from this Agreement. On or before the Effective Date, thereafter upon
each insurance policy renewal, and otherwise promptly following DOC's request from time-to-time,
Vendor shall provide DOC with certificates of insurance, together with copies of all applicable
endorsements (by endorsement cross-liability of all insureds), evidencing Vendor's compliance with the
requirements set forth in this Section 10.5. If at any time during the period when insurance is required
by this Agreement, an insurer fails to comply with the requirements of this Agreement, as soon as Vendor
has knowledge of any such failure, Vendor shall immediately notify DOC and immediately replace such
insurance with insurance meeting this Agreement requirements set forth herein. Within ten (10) business
days following Vendor's receipt of DOC's written request, Vendor shall provide (or cause to be provided)
to DOC a certified copy of any insurance policies that are required under this Section 10.5.
10.5.3 Claims-Made Coverage.
If and to the extent any insurance coverage required under this Agreement is purchased on a "claimsmade" basis, such insurance must: (a) cover the acts or omissions of Vendor and any subcontractors, as
applicable, up through and including the date that this Agreement has terminated and any Transition
Periods have expired; and (b) be continuously maintained by Vendor, with full prior acts coverage, for
at least six (6) years beyond the date that this Agreement has terminated and any Transition Periods have
expired.
10.5.4 Notice of Cancellation.
Vendor shall procure (or cause to be procured) endorsement(s) to its insurance policies that identify DOC
as a scheduled party to receive written notice thirty (30) days in advance of the cancellation of any
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insurance required hereunder.
10.5.5 Subcontractor Insurance.
If Vendor elects to have an approved subcontractor provide any Services to DOC, prior to providing any
such Services, Vendor must furnish to DOC a certified copy of the applicable insurance policy or policies
reflecting coverages of the type and amount agreed upon by Vendor and DOC. Additionally, if an
approved subcontractor provides Support and Maintenance Services, Vendor's insurance policies must
specifically cover all of such subcontractor's Support and Maintenance Services, and Vendor must
provide documentation from the applicable underwriter, acceptable to DOC in its sole discretion,
confirming such coverage.
10.6

Approval of Service Subcontractors.

Vendor shall obtain DOC's prior written consent, which DOC may withhold in its sole discretion, before
entering into an agreement with any subcontractor who may be retained by Vendor to provide Services of
any kind under this Agreement. DOC may condition the approval of any subcontractor on the receipt of the
proposed subcontract between Vendor and the subcontractor, to ensure that the subcontracted Services or
other items are adequately covered. If DOC determines, in its sole discretion, that any previously-approved
Vendor subcontractor is not satisfactorily performing its obligations, DOC reserves the right to require
Vendor to replace such subcontractor with another subcontractor or Vendor to directly perform such
obligations. Vendor shall ensure that all such subcontractor agreements include provisions naming DOC as a
direct and intended third party beneficiary or otherwise granting DOC the right to directly enforce Vendor's
rights against such subcontractor and provisions substantially the same as those set forth in Section 2.1.3
(where applicable) and Sections 7 and 9 of this Agreement. DOC shall not be bound by the terms of such
agreements entered into by Vendor, and such agreements shall not contain any obligations with respect to
DOC, including a guarantee of payments to such subcontractor. Any approval by DOC of Vendor's right to
use a subcontractor shall be conditioned upon the following: (a) the agreement between Vendor and
subcontractor not imposing or seeking to impose any liabilities or obligations on DOC, including the pass
throughs of any termination fees, damages or costs in the event Vendor is required to replace the
subcontractor; (b) DOC's ability to obtain a full assignment of such agreement upon written notice by DOC
to the subcontractor following any default by Vendor under this Agreement; (c) all employees of the
subcontractor being subject to the terms and restrictions of Article 1; (d) Vendor being responsible for
managing all subcontractor relationships; (e) Vendor being liable for the acts and omissions of any
subcontractor under this Agreement; (f) DOC and Vendor agreeing to the level and types of insurance to be
obtained by subcontractor; (g) Vendor and subcontractor incorporating the terms required by Section 10.4.5
into their agreement. Vendor agrees that assignment of any subcontractor agreement to DOC shall in no way
diminish, reduce, modify or affect Vendor's obligations and liabilities to DOC hereunder, and Vendor shall
remain responsible for all such obligations and liabilities. Vendor further agrees that it shall indemnify,
defend and hold harmless the Indemnified Parties for the actions of its subcontractors.
10.7

Notice of Financial Impacts.

Vendor shall provide written notice to DOC within five (5) business days following the occurrence of any
event that will or may be likely to have a material adverse impact upon Vendor's ability to perform its
obligations hereunder, including Vendor's breach of any significant contract, default of any credit agreement,
denial of significant funding requests and/or the filing of a significant lawsuit against Vendor, and promptly
(but in no event longer than ten (10) business days) thereafter shall meet with DOC to discuss Vendor's ability
to continue to perform its obligations under this Agreement in light of such event.
10.8

Agency.

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No party shall make any representations or warranties or incur any liability on behalf of the other. No party
is the agent, representative or partner of the other party. The parties agree that Vendor is an independent
contractor, that neither Vendor nor its employees, subcontractors and/or agents are employees of DOC and
that DOC shall not, on their behalf: withhold income or other taxes; provide Industrial Insurance; participate
in group insurance plans which may be available to employees of DOC; participate in or contribute to any
public employees retirement system; accumulate vacation leave or sick leave; or provide unemployment
compensation coverage. Neither Vendor nor its employees, subcontractors and/or agents are employees of
DOC, and accordingly, none of them are entitled to any of the compensation, benefits, rights, or privileges of
employees of DOC.

10.9

Severability.

If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid or
unenforceable, such determination shall not affect the validity or enforceability of any other part or provision
of this Agreement.
10.10 Waiver; Waiver of Non-Competition.

No delay or omission by a party to exercise any right occurring upon any non-compliance or default by the
other party with respect to any of the terms of this Agreement shall impair any such right or power or be
construed to be a waiver thereof. A waiver by any of the parties of any of the covenants, conditions or
agreements to be performed by the other shall not be construed to be a waiver of any succeeding breach
thereof or of any covenant, condition or agreement herein contained. Additionally, Vendor irrevocably
waives any rights which it may have, by contract or otherwise, to require another person or entity to refrain
from submitting a bid or proposal to, or providing products or services to, DOC or the State, and Vendor
further agrees that it will not in the future, directly or indirectly, induce or solicit any person or entity to
refrain from submitting a bid or proposal to, or providing products or services to, DOC or the State.

10.11 Governing Law; Exclusive Jurisdiction.
The Agreement, and all the rights and duties of the parties arising from or relating in any way to the subject
matter of this Agreement or the transaction(s) contemplated by it, shall be governed by, construed and
enforced only in accordance with the Laws of the state of Washington, without regard to the conflict of law
rules of any jurisdiction. Any claim against DOC shall be initiated by Vendor within one (1) year after the
claim arises, or be barred. Any suit or proceeding relating to this Agreement shall be brought only in the State
courts located in Thurston County, Washington. THE PARTIES EACH CONSENT TO THE SOLE AND
EXCLUSIVE PERSONAL JURISDICTION AND VENUE OF THE STATE COURTS LOCATED IN
THURSTON COUNTY, WASHINGTON.

10.12 Binding Nature and No Assignment.
The Agreement or any of its provisions shall not be assigned, delegated or transferred, including a Change of
Control which shall be deemed to be a transfer, in whole or in part, by either party without the prior written
consent of the other party. The Agreement shall be binding on the parties and their successors and permitted
assigns.

10.13 Counterparts.
The Agreement may be executed in one (1) or more duplicate originals, all of which together shall be deemed
one and the same instrument.

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10.14 Public Announcements.

Without the prior written consent of DOC, which consent may be withheld in DOC's sole discretion, Vendor
shall not make or publish, directly or indirectly, any statements, articles, public or private announcements
(including any announcement made via e-mail or any posting on the Internet or any Vendor website), media
releases, press conferences, advertising or similar publicity in any form relating to the fact that the parties
have entered into this Agreement, the name, image or logo of DOC or any Agency (or any variation or
combination of such name, image or logo), as well as the name or image of any DOC employee or contractor
of DOC. Without limiting the generality of the foregoing, Vendor shall not, without DOC's prior written
approval: (a) make any references to Third Parties that DOC is a customer of Vendor; (b) include or make any
reference to DOC or DOC's name in any proposals to Third Parties; or (c) provide DOC contact information
to existing or prospective customers of Vendor.
10.15 DOC Policies.

Vendor, its employees, agents and permitted subcontractors shall comply with all DOC policies, procedures,
orders and directives (whether in final or "draft" form) including those set forth in the State Travel Policy
found in the Washington State Administrative and Accounting Manual (currently set forth in
http://www.ofm.wa.gov/policy/10.htm) (collectively, the "DOC Policies"). Vendor personnel will conduct
themselves in a manner that is consistent with preserving DOC's reputation and their staff will not engage in
any actions or behaviors that could result in negative attention from the public, press, legislature or DOC
customers. Vendor acknowledges and agrees that the DOC Policies may change from time-to-time and that
DOC may add, delete and/or change the DOC Policies in its discretion.
10.16 PREA – Custodial and Sexual Misconduct

This Agreement provision shall apply to any person having contact with incarcerated individuals under
Department of Corrections (DOC) jurisdiction.
A.

Authorities
In the performance of services under this Agreement, Vendor shall comply with all federal
and state laws and Department policies regarding sexual misconduct including, but not
limited to, the Prison Rape Elimination Act of 2003 (PREA); RCW 72.09.225, Sexual
misconduct by state employees, contractors; RCW 9A.44.010, Definitions; RCW 9A.44.160
Custodial sexual misconduct in the first degree; RCW 9A.44.170, Custodial sexual
misconduct in the second degree; DOC 490.800, Prevention and Reporting of Sexual
Misconduct; DOC 490.850, Response to Investigation of Sexual Misconduct, and DOC
610.025, Sexual Abuse, Sexual Assault, and Staff Sexual Misconduct.

B.

Definitions
1. Sexual Misconduct includes, but is not limited to, offender-on-offender sexual assault,
sexual abuse, and consensual sex acts. It also includes Custodial Sexual Misconduct,
Staff Sexual Misconduct, Staff Misconduct of a Sexual Nature, and Sexual Harassment
as defined below.
2.

Custodial Sexual Misconduct or Staff Sexual Misconduct shall mean the following acts
when performed by Department employees, contract workers, or volunteers and
directed toward any offender under Department Jurisdiction.
a.

State of Washington
Department of Corrections

Engaging in sexual intercourse with an offender. Sexual intercourse shall include
(a) vaginal intercourse, anal intercourse, and oral intercourse as well as the
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penetration of an offender’s vagina or anus with an object, when such penetration
is not performed for the purpose of providing medical care or is not authorized by
Department policy for the purpose of maintaining security, or (b) allowing an
offender to engage in sexual intercourse, as defined above, with any contract
worker or volunteer.
b.

Without a legitimate penological purpose, intentionally physically touching, either
directly or through clothing, the genitalia, anus, groin, thighs, or buttocks of an
offender or the breasts of a female offender.

c.

Without a legitimate penological purpose, compelling or permitting an offender to
touch, either directly or through clothing the genitalia, breasts, or buttocks of an
employee, contract worker, or volunteer.

d. Kissing an offender, or allowing oneself to be kissed by an offender, (this does not
include an uninvited surprise kiss by an offender).
e.

Knowingly exposing one’s genitals, breasts, or buttocks to an offender.

f.

Observing without legitimate penological purpose an offender’s partially or fully
naked body or an offender engaging in a sexual act with him/herself or another
offender (not to include inadvertent or unavoidable observation).

g.

Making threats, bribes, or acts of coercion toward an offender for the purpose of
causing an offender to engage in any of the acts prohibited in this section.

h. Taking one or more substantial steps toward engaging in or performing any of the
acts prohibited in this section.
i.

3.

Helping another person perform any of the acts prohibited in this section by acting
or failing to act to aid in the commission of such act, with the knowledge that the
action or inaction will promote or facilitate the prohibited act.

Staff Misconduct of a Sexual Nature shall mean the following acts when performed by
Department employees, contract workers, or volunteers and directed at any offender
under Department jurisdiction for the purpose of gratifying the sexual desire(s) of any
person or getting an offender to engage in staff sexual misconduct, or that have sexual
undertones.
a.

Making any of the following: Comments about an offender’s body intended to
abuse, humiliate, harass, degrade, arouse, or gratify the sexual desires of any
person. Sexually oriented statements or gestures in the presence of an offender.
Demeaning statements based on gender in the presence of an offender.

b.

Staff, contractor, vendor, or volunteer-on-offender sexual harassment;
inappropriate relationships; exchange of personal information or items of financial
or sentimental value; threatening, intimidating, coercing, or using abusive language
towards an offender for other than legitimate corrections purposes; cross gender
pat searches; and

c.

Failing to report suspected or known sexual misconduct or other acts prohibited by
this Agreement provision; and discouraging, preventing, or otherwise interfering

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with good faith reporting of sexual misconduct where an offender is the alleged
victim.
4.

C.

Sexual Harassment shall mean deliberate or repeated, unsolicited verbal statements or
comments of a sexual nature directed to any individual, including demeaning
references to gender or derogatory comments about body or clothing, or repeated
profane or obscene language or gestures.

Vendor Requirements include, but are not limited to:
1. Adhering to the DOC zero tolerance standard for sexual misconduct, whether or not
consensual.
2. Maintaining boundaries and professionalism at work and when in direct contact with
incarcerated individuals.
3. Ensuring that all staff who have unsupervised access to incarcerated individuals under
DOC jurisdiction have PREA/Sexual Misconduct training that includes:
a. Department policies on Prevention and Reporting of Sexual Misconduct, DOC
490.800 and Response to Investigation of Sexual Misconduct, DOC 490.850;
b. The meaning of Department jurisdiction;
c. The prohibitions against engaging in behaviors described in Section B, Definitions,
above;
d. Signs of sexual misconduct in both victims and predators;
e. Reporting requirements and investigation procedures for suspected or known
instances of sexual misconduct;
f. The resources available to offender/victims of sexual misconduct;
g. The confidentiality requirements associated with assisting offender/victims; and
h. The consequences of failing to conform to all requirements of this Section C, which
include, but are not limited to:
1) Removal of person(s) from proximity to incarcerated individuals;
2) Removal of person(s) from contract work at DOC;
3) Agreement termination;
4) Criminal and or civil prosecution;
5) Liability for damages to the offender/victim.

10.17 Compliance with Laws; Compliance with Civil Rights.
With respect to its obligations under this Agreement, Vendor shall at all times comply with all applicable
Laws, including DOC Data breach notice statutes, RCW 19.255.010 and RCW 42.56.590, federal and applicable
state nondiscrimination Laws, including Title VII of the Civil Rights Act, 42 U.S.C. §12101 et seq., the
Americans with Disabilities Act ("ADA") and Title 49.60 RCW, Washington Law Against Discrimination, the
Gramm-Leach-Bliley Act ("GLB"), HIPAA, and all rules, regulations and policies promulgated thereunder,
including the commitment to negotiate in good faith any sub-agreements that may be required to be entered
into by the parties pursuant to such Laws, and any and all obligations to obtain similar protections in or
institute safeguards with respect to any Third Party agreements and/or arrangements. Vendor shall comply
with all Laws governing the importation, exportation or transfer of technology across national boundaries,
shall obtain all necessary permits and governmental authorizations and approvals necessary to the
performance of this Agreement. Vendor shall ensure that any of its personnel performing work on DOC's
premises or accessing DOC's computer systems do so with DOC's permission and according to all applicable
DOC Policies. Vendor’s noncompliance, or refusal to comply, with any applicable Law shall constitute an
Event of Default pursuant to Section 5.2(c) and DOC shall have the rights and remedies set forth in Section
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5.4, additionally Vendor may be declared ineligible for further contracts with DOC or the State.

10.18 Waiver of UCITA.
The parties agree that the Uniform Computer Information Transactions Act or any substantially similar law
enacted as part of the law of the State or any other state ("UCITA"), shall not apply to this Agreement and, to
the extent that UCITA is applicable, the parties agree to opt-out of the applicability of UCITA pursuant to the
opt-out provision(s) contained therein, if any.

10.19 Binding, Irrevocable Offer.
Vendor agrees that the signed Agreement by Vendor constitutes a binding, irrevocable offer to DOC on the
terms and conditions set forth herein which shall remain in full force and effect through and including
December 31, 2021, or such later date as may be agreed to in writing by the parties. The Agreement shall only
become an effective and binding agreement upon DOC's execution and delivery of a copy of this Agreement
to Vendor.

10.20 No Construction Against Drafter.
The parties agree that any principle of construction or rule of Law that provides that an agreement shall be
construed against the drafter of the agreement in the event of any inconsistency or ambiguity in such
agreement shall not apply to the terms and conditions of this Agreement.

10.21 Attorneys’ Fees.
In the event of litigation or other action brought to enforce contract terms, each party agrees to bear its own
attorney fees and costs.

10.22 Third-Party Beneficiaries
Incarcerated individuals and friends and family of those incarcerated individuals are third-party beneficiaries
to this Agreement and, with respect to the goods and services intended to be provided to them by the Vendor,
are entitled to the rights and benefits hereunder and may enforce against the vendor the provisions hereof as
it they were parties hereto.

10.23 Equality in Compensation
A.

The Vendor must ensure that similarly employed individuals in its workforce are compensated
as equals, consistent with the following:
Employees are similarly employed if the individuals work for the same employer, the
performance of the job requires comparable skill, effort, and responsibility, and the jobs are
performed under similar working conditions. Job titles alone are not determinative of whether
employees are similarly employed.
Vendor may allow differentials in compensation for its workers based in good faith on any of
the following:
i.

State of Washington
Department of Corrections

A seniority system; a merit system, a system that measures earnings by quantity or
quality of production, a bona fide job-related factor or factors, or a bona fide regional
difference in compensation levels.
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B.

ii.

A bona fide job-related factor or factors may include, but not be limited to, education,
training, or experience, that is: consistent with business necessity, not based on or
derived from a gender-based differential, and accounts for the entire differential.

iii.

A bona fide regional difference in compensation level must be: consistent with
business necessity, not based on or derived from a gender-based differential, and
account for the entire differential.

This Contract may be terminated if the Department or the Department of Enterprise Services
determines that the Vendor is not in compliance with this provision.

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Department of Corrections

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ATTACHMENT D
AGREEMENT SCHEDULES
SCHEDULE 1 - DEFINITIONS
Whenever used in the Agreement, including in any Schedules, Exhibits, Attachments, Addenda
and other documents attached to the Agreement, the following terms shall have the meaning
ascribed to them below. Other capitalized terms used in the Agreement are defined in the context
in which they are used and shall have the meanings ascribed therein. The terms defined in this
Schedule include the plural as well as the singular.
“Affiliate” means any person, firm, corporation (including service corporation and professional
corporation), partnership (including general partnership, limited partnership and limited
liability partnership), limited liability company, joint venture, association, business trust or other
similar entity that, now or in the future, directly or indirectly, controls, is controlled with or by
or under common control with Vendor. For purposes of the foregoing, “control” shall mean the
direct or indirect control of fifty percent (50%) or more of the voting power to elect directors
thereof, or any other entity, the power to direct the management of such entity. Upon request,
Vendor shall provide DOC with a list of entities qualifying as Affiliates of Vendor.
"Agency" means any agency, office, institution, board, commission, or department of the State of
Washington.
"Agreement" is referenced in the preamble and means this Vendor Agreement entered into by
and between DOC and Vendor, effective as of the Effective Date, inclusive of all schedules,
exhibits, and attachments.
"API" means an application programming interface.
"Authorized Users" means: (a) DOC, any Agency, and their respective employees, and any and
all staff, volunteers, prospective employees, vendors, business partners and employees of DOC,
any Agency and other governmental organizations (e.g., the federal government) with whom
DOC conducts business; (b) Third Party agents, consultants, vendors, auditors and other
independent contractors performing services for DOC and/or an Agency; (c) any persons and/or
entities to whom or which DOC and/or an Agency provides services; (d) any governmental,
accrediting or regulatory bodies lawfully requesting or requiring access to data; (e) a facility
manager or outsourcing or hosting services provider; and (f) such other persons as the parties
may mutually agree.
"Change of Control" means: (a) any transaction or combination of transactions as a result of
which either a person, an entity or a group of persons and/or entities that customarily has acted
in concert and that presently is in control of a party ceases to be in control of such party; or (b)
the sale, transfer, exchange or other disposition (including disposition in full or partial
dissolution) of fifty percent (50%) or more of the beneficial ownership (as defined in Rule 13(d)
of the Securities Exchange Act of 1934) of the voting power of a party, or of the assets of such
State of Washington
Department of Corrections

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party that constitute a substantial or material business segment of such party; or (c) the
divestiture, in whole or in part, of the business unit or division of Vendor that has provided the
Services hereunder.
"Confidential Information" means: (a) information concerning the other party's business affairs,
property and methods of operation that is marked "confidential" and/or "proprietary"; (b) in the
case of DOC, regardless of whether such information is marked confidential or proprietary: (i)
DOC Data; (ii) any information and materials relating to Third Party Vendors that have provided
any part of DOC's and/or any Agencies' information or communications infrastructure; (iii) any
information of DOC and/or any Agency that is maintained or stored by or through the Solution;
(c) any information, including User information, defined as category 3 or 4 information by the
Washington State Office of the Chief Information Officer, and/or (d) to the extent not covered
above, names, addresses, Social Security numbers, e-mail addresses, telephone numbers,
financial profiles, credit card information, driver's license numbers, medical data, law
enforcement records, agency source code or object code and agency security data, or other
information identifiable to an individual, including Users, that relates to any of the foregoing
types of information.
Confidential Information shall not include information that was: (c) in the public domain at the
time of disclosure to the Receiving Party; (d) after disclosure, published or otherwise made a
part of the public domain through no fault of the Receiving Party; (e) in the possession of the
Receiving Party at the time of disclosure to the Receiving Party, if the Receiving Party was not
then under an obligation of confidentiality with respect thereto; (f) after disclosure to the
Receiving Party, received by the Receiving Party from a Third Party who had a lawful right to
disclose such information to the Receiving Party without any obligation to restrict the Receiving
Party's further use or disclosure of such information; or (g) independently developed by the
Receiving Party without reference to the Disclosing Party's Confidential Information. For
purposes of this provision, information is in the public domain if it is generally known (through
no fault of the Receiving Party) to Third Parties who are not subject to nondisclosure restrictions
with respect to such information.
"Critical Milestone" means those key Deliverables and key events, to be identified in the Project
Agreement or Contract Supplement, as significant project-related milestones, deliverables and
events, and can include, for a particular component of the Solution, by way of example,
finalization of design, complete configuration, commencement and/or completion of Pre-Live
Testing, Production Use and Project Completion.
"Defect" means any non-conformance of the Solution to operate in accordance with the
Documentation.
"Deliverables" means Integrations, Interfaces, Extensions, other software-based programs,
Documentation, designs, diagrams, configurations, functional specifications, technical
specifications, data transformations, data aggregations, schematics, architectural renderings,
prototypes, screen layouts and other documents and materials developed or prepared by
Vendor, either alone or jointly with DOC.
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Department of Corrections

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"Disclosing Party" means the party that, directly or indirectly, has disclosed Confidential
Information to the other party.
"Documentation" means, collectively, and shall be interpreted in the following order of
precedence: (a) first, features or functionality and any special provision relating thereto, if any,
as described in a Statement of Work; (b) second, the DOC Requirements; (c) third, Deliverables
other than the DOC Requirements; (d) fourth, any Demonstrations and Demonstration
Materials; (e) fifth, any RFP Response; and (f) sixth, any user, operations, maintenance, repair
and similar manuals that Vendor or other software and/or equipment manufacturers and
resellers make generally available to its customers, that relate to the functional, operational
and/or performance capabilities of the Solution, as applicable.
"DOC" means the Washington State Department of Corrections and any successors and assigns.
“DOC Related Revenue” means all revenue generated from DOC related operations and
includes revenue from incarcerated individuals and revenue from the friends and family of
incarcerated individuals.
"DOC Requirements" means the initial DOC Requirements set forth in Schedule 2 of this
Agreement except as amended or specifically altered in a Statement of Work.
"DOC Data" means any and all data that Vendor, its Affiliates and/or subcontractors receive,
generate, collect, store, maintain or process in connection with the performance of the Services
or Vendor's other obligations under the Agreement, including Data Protected by Law, provided
that DOC Data shall not include (a) Vendor’s software or other intellectual property associated
with its products and services; (b) any items described in this section that Vendor is required to
retain ownership of pursuant to applicable laws or regulations.
"DOC Security Policies and Procedures" means the following security standards, protocols,
policies and procedures: (a) DOC's security policies and procedures, currently located at
http://ofm.wa.gov/ocio/policies/documents/141.10.pdf, including the Washington State Office of
the Chief Information Officer (OCIO) Securing Information Technology Assets (Standard No.
141.10) dated August 19, 2013; (b) National Institute of Standards and Technology (NIST) Special Publications 800-53 Security and Privacy Controls for Federal Information Systems and Organizations (currently located at http://csrc.nist.gov/publications/drafts/800-53-rev4/sp800-53rev4-ipd.pdf); (c) NIST Special Publication 800-95 Guide to Secure Web Services (currently
located at http://csrc.nist.gov/publications/nistpubs/800-95/SP800-95.pdf); (d) Open Web
Application Security Project (OWASP) Guide to Building Secure Web Applications (currently
located at http://www.um.es/atica/documentos/OWASPGuide2.0.1.pdf); (e) IRS Publication
1075 Tax In- formation Security Guidelines For Federal, State and Local Agencies (currently
located at http://www.irs.gov/pub/irs-pdf/p1075.pdf) and FIPS 140-2 Security Requirements for
Crypto- graphic Modules (currently located at http://csrc.nist.gov/publications/fips/fips1402/fips1402.pdf); and the (f) Payment Card Industry Data Security Standards (PCI DSS) (currently
located at https://www.pcisecuritystandards.org/documents/pci_dss_v2.pdf), each of which as
may be updated from time-to-time.

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"Due Date" means the date by which a Deliverable or Critical Milestone must be completed.
"Effective Date" means the date, if any, on which the Agreement is countersigned by DOC.
"Extension" means a configuration or other programming, other than a change to the source code
of an application, residing in the Solution to affect a function or feature that is not part of the
generally available Solution.
"Holidays" means those days on which DOC observes a holiday in a particular calendar year as
published from time-to-time by DOC.
"Intellectual Property Rights" means any and all rights in and to all copyrights, inventions,
patents, trademarks, trade secrets and any other proprietary rights in or to tangible or intangible
property recognized in any jurisdiction in the world, whether or not registered or registerable.
"Interface" means the programming required to accomplish the coupling of one system, device
or program with another system, device or program.
"Integrate" or "Integrating" means the process of functionally and technically linking together
different computing systems and/or software applications so that the linked systems and/or
applications Interoperate as a coordinated whole.
"Integration" means a software-based Deliverable that Integrates two or more components of
the Solution.
"Interoperate" or "Interoperability" means that computer programs communicate, execute
programs or transfer data seamlessly, and without the use of a point-to-point interface or batch or
similar process, by and among the other computer programs in which they are intended to
communicate.
"Issue" means any presently identified event or circumstance that adversely affects the ability of
the parties to meet project requirements, or a Deliverable Due Date or Critical Milestone Due
Date.
"Law" means all existing and future laws, statutes, regulations, rules, administrative codes,
ordinances, executive orders, polices, judicial opinions and/or decrees and other decisions
having the effect of law (and any amendments thereto) by any federal, state or local government,
authority, department or agency in any location that DOC or an Agency conducts business.
"Level 1 Defect" means any Defect that significantly impacts the ability of Users to use the
Solution, or exposes Users to liability.
"Level 2 Defect" means any Defect that adversely affects Users use of the Solution.
"Level 3 Defect" means any Defect that causes minor problems to occur with the Solution that
can be circumvented without difficulty or disruption to Users’ operations.
"Material Defect" means a Level 1 Defect or Level 2 Defect.
"New Version" means any releases, versions, improvements, modifications, upgrades, updates,
fixes and additions to the Solution, no matter how designated, classified or marketed, that the
State of Washington
Department of Corrections

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Vendor or Third Party Solution provider makes available to their customers as part of its
Support and Maintenance Services.
"Performance Credits" means the financial consequences, if any, associated with failure of the
Solution to conform to the applicable Performance Standards.
"Performance Standards" means the standards for performance for the Solution.
"Personal Information" means: (a) Data from which a natural person can be identified by
reference to an identification number, including an individual's Social security number, driver's
license number or Washington identification card number, or an account number or credit or
debit card number, in combination with any required security code, access code, or password
that would permit access to an individual's financial account; or (b) such other definition as may
be set forth in Personal Information and Data Breach Notification Laws.
"Personal Information Data Breach Notification Laws" mean any law that regulates the
disclosure, handling and/or security of Personal Information, including Washington Revised
Statutes Section 19.255.010 et seq. and 42.56.590 et seq., or any similar federal or state statute or
regulation that exists as of the Effective Date or may be enacted in the future.
"RCW" means the Revised Code of Washington.
"Receiving Party" means the party that, directly or indirectly, has received Confidential
Information from the other party.
"Regulatory Requirements" means governmental and quasi-governmental Laws, regulatory
requirements, ordinances, policies, administrative codes, edicts, rules, guidelines or standards, and
shall include, for purposes of the Agreement: (a) all Laws related to the use and functions of the
Solution; (b) the Civil Rights Act (Title VII), the Americans with Disabilities Act (Title I) and
Personal Information Laws; and (c) all other standards or guidelines established by committees,
agencies or other standards-setting organizations implementing the foregoing regulatory
requirements.
"Risk" means any potential event that could adversely affect the project's success (scope,
resources, effort, quality or schedule) at a future point in time. The impact to the project could
take the form of diminished quality of the end product, increased costs, delayed completion or
failure.
"Services" means any and all services provided to Users by Vendor.
"Solution" means all software and hardware licensed or provided by Vendor to Users including:
(a) all Vendor-proprietary software (including Integrations, Interfaces, Extensions, other
software-based Deliverables, owned by Vendor); (b) all Integrations, Interfaces, Extensions and
other software-based Deliverables provided but not owned by Vendor to DOC; (c) all Third
Party Solutions; (d) all beta, pre-release or pre-generally available release versions of any of the
foregoing; and (e) all New Versions of any of the foregoing.
"State" means the state of Washington.

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"Support and Maintenance Services" means the supporting and maintaining of the Solution and
shall include, subject to any additional terms as may be set forth in these Agreement Schedules,
the installation and implementation of New Versions of the Solution, and incident and defect
resolution. Support and Maintenance Services shall include Third Party Support and
Maintenance Services where applicable.
"Vendor Implementation Methodologies" shall mean the methodologies used by Vendor to
implement the Solution, which methodologies shall be attached to and incorporated into a
Project Agreement or Contract Supplement.
"Third Party" or "Third Parties" means persons, corporations and entities other than Vendor or
DOC and includes incarcerated individuals and friends and family of incarcerated individuals
"Third Party Solution" means all Third Party software licensed, sublicensed or otherwise
provided by a Third Party or by Vendor to DOC under the terms of the Agreement, or any Third
Party software that is implemented by Vendor.
“User” means DOC, DOC Incarcerated Individuals, and incarcerated individuals’ friends and
family.

State of Washington
Department of Corrections

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SCHEDULE2-CHANGEORDERFORM
Step 1: Change Request Description

Title:

Change O rder #:

Phone # (Extension):

Submitted By:

Date:

D escribe the Nature of the Requested Chan~e:

In-Scope vs. Out-of-Scope
Is this change within the Project Scope? Yes_ _No _ _

If Yes, explain basis for determination:

Step 2: Initiation Approval

Written Response by Vendor - Expected Date: _ _ _ _ _ _ __
DOC Signature:._ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Date: _ _ _ __

Step 3: Scope of Work, Impact Analysis and Cost
Part I. Scope - Describe the Work to be Performed by Vendor
(Attach Functional Specifications, As Applicable)
D escribe the work to be p erformed by Vendor:

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Part II. Impact Analysis
A. Impact on Critical Milestone Due D ates or Deliverable Due Dates? Yes _ _ _ No

Com ments/Explanation:

B. Impact on Other Milestone/Key D ates or Deliverables? Yes

No

Comments/Explanation:

C. Im pact on D OC's Resources? Yes

No

Comments/Explanation:

D. Update to Project Agreement or Contract Supplements: If there are new or revised
specifications applicable to this Change Order, or you answ ered "yes" to any of the above items,
you will need to update and attach to this Change Order one (1) or more of the follow ing
documents (check w hich ones are applicable).

□ Statement of Work
□ IITS Project Plan
□ Joint Resource Plan
□

sow

□ DOC Requirements
□ Other (Please Specify)

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Part III. Vendor Signature
Submitted by: Vendor
By:._ _ _ _ _ _ _ _ __

D ate: _ _ _ _ _ __

A uthorized Signature

Print Name: _ _ _ _ _ _ _ _ _ _ _ __

Step 3. Approval of Change Order by DOC
Agreed To: Washington State Department of Corrections
By:._ _ _ _ _ _ _ _ __

D ate: _ _ _ _ _ __

Au th orized Signature

Print Name: _ _ _ _ _ _ _ _ _ _ _ __

State of Washington
Department of Corrections

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SCHEDULE 3 - DELIVERABLE CERTIFICATION FORM

Deliverable Name:
Critical Milestone Name:

: Deliverable Number:
: Critical Milestone Number:

DOC certifies that the Certification Criteria for the above referenced Deliverable or Critical
Milestone have been fully met.
To be effective against DOC, this form must be signed by the DOC Project Manager (or
designees).

Print Name:

State of Washington
Department of Corrections

, DOC Project Manager

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SCHEDULE 4 - INSURANCE COVERAGES
[Remainder of this page intentionally left blank]

State of Washington
Department of Corrections

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T ype
of
Insurance
C overage

industrial Insurance

:M inimum Policy Limits
Per
.
0ccurrence/Oaim

Per state law requirements

.
Additional Requirements

Annual Aggregate

The policy shall be written to meet the statutory requirements
for the state in which the work is to be performed, including
occupational disease. The policy must include a waiver of
subrogation
in favor of DOC. The policy shall cover all Vendors
Per state law requirements
employees, including as may be required of an "employer" as
defined in 1itle 51 RCW, and shall be in full compliance with
1itle 51 RCW.

• Each Accident:
$1,000,000
Employers Liability

Commercial General
Liability

• Disease, Each Employee:
$1,000,000
• Disease,
Policy
Limit
$1,000,000

$5,000,000

N IA

$10,000,000

The policy must include a waiver of subrogation in favor of
DOC.

Crime Policy

$3,000,000

$3,000,000

This coverage to include Employee Dishonesty and (when
applicable) Inside/Outside Money and Securities coverages for
property or funds owned by the State of Washington or owed
to the State of Washington in the care, custody, and control of
Contractor, to include electronic theft and fraud protection.

Business Automobile
Liability

$1,000,000

$5,000,000

The policy must include a waiver of subrogation in favor o
DOC.

$20,000,000

$20,000,000

Must include coverage for Internet professional services, ASP,
web portal, security/privacy. The policy must include a waiver
of subrogation in favor of DOC.

Professional
Liability/Errors &
Omissions and Internet
Policies

ID Theft and Cyber
Extortion (included in
E&O policy described in
row above)

Umbrella or
Excess Liability

$20,000,000

$20,000,000

$20,000,000

$20,000,000

State of Washington
Department of Corrections

Must include coverage for crisis management and public
relations expense. The policy must include a waiver of
subrogation in favor of DOC. Cyber Risk Liability, including
information theft, computer and data loss replacement or
restoration, release of private information, alteration of
electronic information, notification costs, credit monitoring,
forensic investigation, cyber extortion, crises management,
public relations expenses, regulatory defense (including fines
and penalties), network security, and liability to third parties
from failure(s) of contractor to handle, manage, store, and
control personally identifiable information belonging to others.

For Industrial Insurance, Employers Liability, Commercial
General Liability and Business Automobile Liability coverages.
The policy must include a waiver of subrogation in favor of
DOC.

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SCHEDULE 5 - SUPPORT AND MAINTENANCE SERVICES
Vendor shall provide Support and Maintenance Services for each component of the Solution in
accordance with its general support offering to its customers and the terms set forth in this Schedule,
provided that, in the event of a conflict between Vendor’s general support offering and the terms and
conditions set forth in this Schedule, the terms and conditions of this Schedule shall control. The terms
of this Schedule shall only apply during the term of the Agreement. Without limiting the foregoing,
Vendor shall provide Support and Maintenance Services for Third Party Solutions that Vendor licenses
to Users in accordance with the terms of this Schedule.
1.
Scope of Services. Vendor shall provide Support and Maintenance Services described in
this Schedule to ensure that the Solution functions in accordance with the applicable Performance
Standards and to address Incidents as they may arise from time-to- time.

1.1

Solution Enhancements.

1.1.1
General. Vendor shall provide all New Versions to DOC, and shall
develop and provide to DOC all New Versions necessary to: (a) maintain compatibility
with all Third Party Solutions, including New Versions to such Third Party Solutions; (b)
maintain compatibility with current, generally available versions of Internet Explorer,
Chrome, Firefox, Safari, and other browsers to which Vendor then maintains
compatibility (as described in the Documentation) or that are specified in the DOC
Requirements to which Vendor has agreed; and (c) maintain compatibility with changes
to database, operating system, and other software used in conjunction with the Solution
(if applicable). To the extent technically feasible and functionally compatible, Vendor
shall maintain compatibility between the Solution and the latest releases of software of
Third Party vendors. Vendor shall ensure that all New Versions successfully complete the
testing process set forth in Section 1.1.2 of this Schedule prior to delivery to DOC For
purposes herein, Releases are classified by Vendor as of the Effective Date in accordance
with the following taxonomy: "X.Y", where "X" represents a new version (a "Version") and
"Y" represents a new release (a "Release"). If Vendor changes the taxonomy of its New
Versions and/or the general time intervals in issuing Versions or Releases, then the parties
shall apply the new taxonomy on a basis to align to the original taxonomy. For example,
if Vendor begins to issue Releases quarterly, then subsection (c) above will be deemed
to read "8 Releases behind" to align with the annual cycle, i.e., 4 Releases/year x 2 years
= 8 Releases. Subject to the right of DOC to remain on back Releases as provided above,
DOC acknowledges that future New Versions may require Vendor implementation of
additional equipment and/or Third Party software.
1.1.2

Quality Assurance Testing. Vendor shall create and maintain one

(1) or more test environments as appropriate or advisable to adequately test the Solution
provided under the IITS Agreement (and such other Solution in the future as may be
mutually agreed to by the parties) and any New Versions. Vendor shall test each New
Version in the test environment prior to delivery to DOC in accordance with Vendor’s
quality assurance process which, at a minimum, shall test for: (a) vulnerabilities and
compliance with security obligations, which test results shall be provided to DOC; (b)

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operation and performance of the New Version in accordance with the applicable
Performance Standards; (c) browser compatibility in accordance with Section 1.1.1(b) of
this Schedule; (d) database and operating system compatibility in accordance with
Section 1.1.1(c) of this Schedule; and (e) any regression problems using existing DOC
usage and test cases and test data. Vendor shall correct any Defects and other nonconformities discovered during such testing and shall deliver each New Version to DOC
only after such New Version has been approved by Vendor’s quality assurance lead.
Vendor also shall deliver or make available to DOC contemporaneously with the delivery
of each New Version detailed Documentation describing such New Version. With
respect to any New Version labeled in writing by Vendor as an emergency fix intended to
correct a Level 1 Defect or Level 2 Defect, Vendor shall exercise all commercially reasonable
efforts to test such emergency fix in accordance with the requirements of this Section, and
in all events shall conduct sufficient and adequate regression testing.

(i)
Special Provisions Relating to Quality Assurance of New
Versions. If, after Vendor delivers the New Version to DOC, DOC experiences
Level 1 Defects or Level 2 Defects in a New Version ("New Version Defects") that
have not been resolved in a reasonable time by Vendor’s standard Support and
Maintenance procedures, then Vendor shall provide the following personnel
and shall comply by the following terms, at no cost to DOC (including weekends)
until the New Version Defects are fully debugged and corrected:
(A)
DOC and the Vendor will have daily status update
conference calls until the New Version Defects are resolved.
(B)
If New Version Defects exist and cannot be resolved for
a period of one (1) week or more, the matter shall be escalated via daily
conference calls to Vendor’s head of engineering, to facilitate closure of
such items.
1.1.3
Process Improvement. At DOC's request, Vendor shall provide to DOC a
detailed description of Vendor’s quality assurance process and/or a plan for improving or
remedying any problems identified by DOC with respect to Vendor’s quality assurance
process.
1.1.4
Special Provisions Pertaining to Deliverables Including Integrations,
Interfaces, Extensions and Other Software-Based Deliverables. At the request of DOC
Vendor shall retrofit, and install and implement such retrofits for Integrations, Interfaces,
Extensions and other software-based Deliverables to ensure that such then-existing items
will be compatible with any New Versions provided by Vendor.
1.1.5
Obligation to Improve and Enhance the Solution. I n addition to
correcting Defects and providing New Versions, Vendor shall make general improvements
and enhancements to the Solution from time-to-time to extend the capabilities, functionality
and features of the Solution, provided that the nature, extent and timing of all such
improvements and enhancements shall be in Vendor’s sole discretion. If Vendor
discontinues improving and enhancing the Solution as required in the preceding
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sentence, then Vendor shall provide to DOC and implement, at no cost to DOC, the
successor or replacement product (whether or not such product is owned by Vendor) that
is substantially equivalent to the affected Solution in terms of functionality and
performance capabilities and reasonably acceptable to DOC, and such replacement product
shall be treated as a New Version under the terms of the Agreement.
1.1.6
Reductions in Functionality. If Vendor removes, reduces or disables
any feature or functionality of Solution that is then being used and that existed prior
to such New Version or modification, then at DOC's request and at no cost or expense
to DOC, Vendor shall either: (a) provide substantially equivalent replacement
functionality that is reasonably acceptable to DOC; or (b) modify, adjust or customize
such Solution, and continue to provide Support and Maintenance Services for such
modified or customized Solution, so that the applicable feature or functionality remains
available to Users along with all of the other features and functionality of the enhanced
or modified Solution, provided such replacement or modified or customized Solution
shall be treated as an New Version under the terms of the Agreement.
1.1.7
Protection Against Product Obsolescence. If following implementation
of the Solution, Vendor promotes and/or markets a replacement or successor product
to the Solution (including infrastructure) then Vendor shall provide DOC: (a) a license
to the replacement or successor product at no cost; and (b) all Services and equipment
relating to the implementation of the product.
1.1.8
New Version Documentation. Without limiting the other obligations
set forth herein, all Documentation for the New Versions shall comply with the terms
set forth in Section 2.3 of the General Terms and Conditions.
1.2
Regulatory Requirements. Vendor shall provide Regulatory Modifications to
DOC whenever such modifications are mandated or required to meet any Regulatory
Requirements and are related generally to the then-existing features or functionality of the Solution.
DOC shall notify Vendor of any new state or local Regulatory Requirements affecting DOC after
becoming aware of such Regulatory Requirements. Vendor shall provide to DOC fully-tested
Regulatory Modifications in accordance with Section 1.2.2 of this Schedule and within the time
frames set forth below so as to enable DOC to adequately test and deploy such Regulatory
Modifications.
1.3

Third Party Solutions.

1.2.1
General. Vendor shall serve as the primary point of contact for, and
shall provide the Defect Analysis for, any Support and Maintenance Services requests
initiated by DOC that relate to Third Party Solutions. If Vendor cannot resolve the
Defect through its actions as an intermediary, Vendor shall facilitate direct contact
between the Third Party and DOC.
1.2.2
Registration. If registration of Vendor customers is available by the
Third Party product vendor, Vendor shall register DOC with such Third Party product
vendor. Upon request by DOC, Vendor shall produce evidence of such registration.

State of Washington
Department of Corrections

K11720
P-25419

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Page 15 of 16
21DH

1.3
Support and Maintenance Services History Tracking System. Vendor shall
maintain a DOC-specific Support and Maintenance Services history, including updated records
of DOC's Solution configuration. Vendor shall provide DOC and State auditors with online
access to and the ability to extract all such data from Vendor’s online issue management system
("OIMS"), which shall provide, at a minimum, the following information: (a) the number of
User calls received by Vendor’s customer support center ("CSC") during the reporting period;
(b) the date, time and the subject matter of each call; (c) the severity and urgency of the
reported Incident or request; and (d) the resolution of each matter, including date and time
resolved. All data history and other data related to DOC and residing in Vendor's OIMS or
other support tools or trouble ticketing systems shall be and constitute data owned by DOC.
1.4
System Optimization Assessment. At DOC's request and at no additional cost
to DOC, Vendor and DOC jointly shall conduct an annual audit comprising approximately
one (1) week of work effort (involving both on-site and off-site presence) of the use of the
Solution, the purpose of which shall be to identify opportunities for improving and maximizing
utilization of the Solution ("System Optimization Assessment"). Upon the completion of such
assessment, the Vendor Executive Sponsor and Vendor Account Executive and other
appropriate Vendor representatives shall present Vendor’s findings to DOC.
1.5
Multi-Vendor Sourced Environment. Vendor acknowledges that the Solution
is being deployed as one of several components of DOC's total technology environment. As
such, Vendor shall cooperate with DOC and all Third Parties that have services and/or
products in DOC's technology environment to minimize the disruptions, Incidents and Defects
within DOC's technology environment and interfaced Third Party systems.
1.6
OWASP Certification. Every six (6) months and additionally within thirty
(30) days of the delivery of any New Version to DOC, Vendor shall certify that the Solution meets
applicable OWASP secure coding and testing guidelines.
1.7
Designated Support Contacts. DOC shall designate one (1) or more DOC staff
to serve as the primary DOC contacts for Vendor's Support and Maintenance Services.
1.8
Backups and Procedures. Vendor will be responsible for performing all necessary
backups, recovery and required Solution operating procedures.
1.9
DOC Assistance in Resolving Defects. DOC shall provide such assistance and
cooperate with Vendor in helping to identify and address Defects. If DOC delays providing assistance, the
total elapsed time of the delays shall be subtracted from the applicable time intervals in which Vendor is
obligated to comply with respect to Performance Credits set forth in Attachment B, Service Level Terms.

State of Washington
Department of Corrections

K11720
P-25419

000107

Page 16 of 16
21DH

INCARCERATED INDIVIDUAL TECHNOLOGY SERVICES
ATTACHMENT E - PROJECT PLAN
DOC CONTRACT #K11720

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K11720 - Attachment E - Project Plan

Page 1 of 280

Contents
Securus Acronyms ........................................................................................................................................................ 3
Details and Resources ................................................................................................................................................... 4
Phase 1: "Proof of Concept" Project Plan, Deliverables, and Milestones ............................................................... 6
Predictive Heat Maps (WCCW and MCCCW) ....................................................................................................... 25
"Proof of Concept" Success Measures and Reporting ............................................................................................ 49
Phase 2: Project Plan Project Plan, Deliverables, and Milestones ......................................................................... 51
Predictive Heat Maps (SCCC, CCCC, WSP, AHCC, CRCC, MCC, CCCC, CBCC, OCC, LCC) ....................... 83
Timeline Delays and Credits ....................................................................................................................................276
Testing and Acceptance .............................................................................................................................................277

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Securus Acronyms
•
•
•
•
•
•
•
•
•
•
•

ITS (Incarcerated Telephone System)
SCP (Secure Communication Platform)
SVC (Securus Video Connect)
ICER (Inmate Communications Evaluation and Reporting)
IPRO (Investigator Pro)
THREADS
COBP (Commissary Order By Phone)
OVM (Outbound Voicemail)
VRS (Video Relay Services)
J to U (JPay to Unity)
sBOM (scrubbed Bill of Materials) or BOM (Bill of Materials)

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Details and Resources
Onsite resource needs and additional information for and during install:
•

•

•
•
•

•

Kick Off Calls and Weekly Project Updates
o Kick Off call will be scheduled to go over install plan. Attendees will be Securus Install teams,
Contractors, Facility staff members and DOC Project Manager
o Weekly updates will be discussed during the kick-off calls and agency can provide preference of
updates (i.e. via email, Teams meeting, etc.)
COVID Requirements
o Company agrees, if applicable to the services within, to abide by the proclamation issued by
Governor Jay Inslee On August 9, 2021, and amended on August 20, 2021, requiring, among others,
contractors, vendors, suppliers, and volunteers who work on-site for state agencies (including the
Washington State Department of Corrections) to be fully vaccinated against COVID-19 before
working on DOC premises. The terms of the proclamation as amended may be found here: https://
www.governor.wa.gov/sites/default/files/proclamations/21-14.1%20-%20COVID19%20Vax%20Washington%20Amendment.pdf
o Securus personnel, including any subcontractor personnel, will be required to show proof of
vaccination at the point of entry to our facilities.
Mobilization
o Up to 3 weeks for install start
Meeting Location
o Facility to let us know where the teams should meet daily for entry
Equipment Storage
o Securus will need location of shipping address for equipment related to project
o Designated location where we can store deinstalled equipment throughout the project until
collection is arranged
o Will there be ample onsite storage available? If so, where?
Trailer
o Are onsite trailer(s) approved to house install material in the outside parking lot or designated
locations approved by site?

•

Escorts:
o Maintenance Personnel with master set of keys to access various locations (i.e. electrical panel,
MDF, IDF, roof, etc.).
o How do we communicate escort needs?
o Team lead will notify escort at end of shift of next day needs. We will send team schedule weekly
as well as any cancellations will be communicated.
o Generally: One (1) escort the first week and thereafter Two (2) escorts will be needed but based on
the amount of team members, we may need a third escort.
o When is the deadline (i.e. days, time) to submit an escort change/cancellation?

•
•

Who will be our “Point of Contact” per location?
Clearances:
o Who is the contact to submit clearances?
P-25419
o What is the required form?

000111

K11720 - Attachment E - Project Plan

Page 4 of 280

•

o What is the timeline for processing and how do we obtain approved/denied clearance listing?
Clothing
o What are the approved clothing and colors?

•

Phone, Camera and Laptop Access
o Team Lead phone and Laptop: These are needed to program equipment and contact remote
resources during the project install. Camera is used to take photos of final installation related to
close out document.
o What is the process to obtain approval for team leads to obtain permission to bring these items into
the facility?

•

Sample of Schedule
o 1st day consists of walkthrough, confirm equipment locations (from original survey notes) and
inventory.
o 2nd day will begin install until completion
o We will recap estimated install timeline and onsite hours
o Are there limitations to onsite access (i.e. weekend work, overtime, 4x10 shifts, etc.)?

•

Final Walk throughs
o These are completed at the end of the install and sign off from Facility Install point of contact that
has reviewed and approve the status of the work performed.

•

Pre-Go Live Testing
o Testers will need access to cellphone and laptop during sessions as well as in case last minute
configurations are needed
o Tablet testing will require access to less than 10 tablets
o Pre-activation of tablets will require access to all tablets and an applicable testing location where
wireless access points are located. We need enough room to unpackage and repackage tablets once
completed.

•

Go-Live
o Various team members from Securus may report onsite during go-live (i.e. Field Tech, Account
Manager, Field Marketing Analyst, Trainers, etc.) dependent on the size of the go-live need.
o Go-live team will need access to their laptop and cellphone during this time as they communicate
to remote team members supporting the go-live.
o Teams will visit all units/dorms during the go-live activities and may need to split up to provide
coverage in multiple locations at one time.

P-25419

000112

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Page 5 of 280

Phase 1:
"Proof of Concept"
Project Plan, Deliverables, and
Milestones
WCCW and MCCCW

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Page 6 of 280

SECURUS led1'11Jlot1•e'..

WA DOC JPay to U nity Migrat ion Phase I - Exported Tasks
WBS

Ta sl(
Number

Name

Core Project Pan

Predecessor

Pin

Planned

Pla nned
Completion

s

Dur

S18rt Dllte

Dnte

204
Days

11/1/21

8/22122

Project M anager (PM)

2 Days

11/1/21

11/ 2/21

}-

Assigned

-

1.1

2

Acknow edge Ticket Assignment(s)

1.2

3

Search Workfront for Other Proj ects tor Agency (Refer to Workf ow Specia isl with conf icts)

2ss

Project M anager (PM)

2 Days

11/1/21

11/2/21

1.3

4

Review and Confirm Scope ofWor1< (SOW)

2ss

Project Manager (PM)

2 Days

11/1/21

11/ 2/21

1.4

5

Request to Te ecom Team for Eva ualion

4

Project Manager (PM)

2 Days

11/3/21

11/ 4/21

1.5

6

Make a necessary updates to Project Detai s > Custom Forms

4

Project M anager (PM)

1 Day

11/3/21

11/3/21

1.6

7

Attach Temp ates in this order

4 Days

11/3/21

11/8/21

1.6.1

8

Attach Te ecom Temp ate Line 23 (ONLY F Te ecom says an order is needed)

1.6.2

9

Attach Equipment Ordering Temp ate Line 23 ( f Needed)

1.6.3

10

Attach Securus Debit Temp ate Line 23 ( f Needed)

1.6.4

11

1.6.5

12

1.6.6

13

1.7

14

1.7.1

15

Assign mp ementations Specie ist ( S) As Needed

7

1.7.2

16

Assign ntegrations team ( C and NT) As Needed

1.7.3

17

1.7.4

18

1.8

19

1.9

~

I

----

5

Project Manager (PM)

2 Days

11/5/21

11/8/21

3

Project M anager (PM)

2 Days

11/3/21

11/4/ 21

3

Project M anager (PM)

2 Days

11/3/21

11/ 4/ 21

Attach Products & Feature Temp ates Line 23 (As Needed)

3

Project Manager (PM)

2 Days

11/3/21

11/4/21

Add Additiona Sites to GO L VE tasks for EVERY product/feature

3

Project Manager (PM)

2 Days

11/3/21

11/ 4/21

Updat e Project Pan, Change Project Status to 'Staffing" once Staffed Change to "Active•

11, 9

Project Manager (PM)

1 Day

11/5/21

11/5/21

2 Days

11/9/2 1

11/10/21

mp e mentation
Supervisor (SUP)

2 Days

11/9/2 1

11/10/21

7

ntegrations Supervisor

2 Days

11/9/2 1

11/10/21

Assign mp ementations Site Engineer ( SE) As Needed

7

mp ementation Site
Engineer ( SE) Supervisor

2 Days

11/9/2 1

11110/21

Assign Fie d Service Tech resource As Needed

7

Fie d Service Manager
(FSM)

2 Days

11/9/2 1

11/10/21

ntema Kick Off Ca (or Emai)

13fs+3d

Project Manager (PM)

1 Day

11/11/21

11/11/21

20

Externa Kick Off Ca (or Emai)

19fs+1d

Project Manager (PM)

1 Day

11/15/ 21

11/15/2 1

1.10

21

Base ine Project Pan

20ss

Project Manager (PM)

1 Day

11/15/ 21

11/15/21

1.11

22

Host Agency ntegralion Meeting ( f Needed)

20fs+2d

Project Manager (PM)

1 Day

11/18/21

11/18/21

1.12

23

ATTACH All TEMPLATES HERE

201
Days

11/1/21

8/17/22

---

I

I

St aff the Pan

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K11720 -Attachment E - Project Plan

<;.<ll! 2 21.>21~·44 pm EDl
Pa_ge 7 of 280

WA DOC JPay to Unity Migration Phase I - Exported Tasks (cont'd)
Tasl(

Pin
Dur

Phinned
Start Date

Planned
Completion
Date

137
Days

11/16/ 21

6/ 2/22

1 Day

11/16/21

1V16/21

1 Day

11/17/ 21

11/17/21

Project Manager (PM)

1 Day

11/17/ 21

11/17/21

Project Manager (PM)

1 Day

11/17/ 21

1V17/21

5 Days

11/17/ 21

11/ 23/21

Project Manager (PM)

5 Days

11/17/21

11/ 23/ 21

Project Manager (PM)

5 Days

11/17/21

11/ 23/ 21

10
Days

11/ 24/21

12/9/21

m p ementation Site
Engineers ( SE)

10
Days

11/ 24/21

12/ 9/21

m p ementation Site
Engineers ( SE)

10
Days

11/ 24/21

12/9/21

10
Days

11/ 24/21

12/ 9/21

m p ementation Site
Engineers ( SE)

10
Days

11/ 24/21

12/ 9/21

mp ementation Site
Engineers ( SE)

10
Days

11/ 24/21

12/ 9/21

1 Day

12/10/ 21

12/10/ 21

m p ementation Site
Engineers ( SE)

1 Day

12/10/21

12/10/ 21

m p ementation Site
Engineers ( SE)

1 Day

12/10/21

12/10/ 21

1 Day

12/10/ 21

12/10/ 21

1 Day

12/10/21

12/10/ 21

1 Day

12/10/21

12/10/ 21

3Days

12/10/ 21

12/14/21

3 Days

12/10/21

12/14/ 21

Predecessor

WBs

Number

1.12.1

24

1.12.1.1

25

EOU PM ENT-···set the predecessor of this Equipment Ordering task to Extern a Kickoff...

1.12.1.2

26

EOU PMENT: Request Heat Mapping

1.12.1.2.1

27

EOU PMENT-Request and Receive Heat Mapping (Mission Creek Corrections Center for Women
(MCCW)

25

1.12.1.2.2

28

EOU PMENT-Request and Receive Heat Mapping (Washington Corrections Center for Women
0/'ICCW)

25

1.12.1.3

29

1.12.1.3.1

30

EOU PMENT-Request and Receive Site Suivey (Mission Creek Corrections Center for Women
(MCCW)

25

1.12.1.3.2

31

EOU PMENT-Request and Receive Site Suivey (Washington Correction Center for Women 0/'ICCW)

25

1.12.1.4

32

1.12.1.4.1

33

EOU PMENT-Create S-BOM > get Fie d approve > attach S-BOM > 'update' PM > reso ve ticket
assignment and WF (Mission Creel< Corrections Center for Women (MCCW) )

30

1.12.1.4.2

34

EOU PMENT-Create S-BOM > get Fie d approva > attach S-BOM > "update" PM > reso ve ticket
assignment and WF (Washington Correction Center for Women 0J'ICCW))

31

1.12.1.5

35

1.12.1.5.1

36

EOU PMENT-Create NOS and Port Termination forms for project (M ission Creek Corrections Center
for Women (MCCW)

30

1.12.1.5.2

37

EOU PMENT-Create NOS and Port Termination forms for project (Washington Correction Center for
Women 0J'JCCW)

31

1.12.1.6

38

1.12.1.6.1

39

EOU PMENT-Assign P Addresses Subnet and submit BARFs for project (Mission Creek Corrections
Center for Women (MCCW)

36

1.12.1.6.2

40

EOU PMENT-Assign P Addresses Subnet and submit BARFs for proj ect (Washington Correction
Center for Women (WCCW)

37

1.12.1.7

41

1.12.1.7.1

42

s

Name

Assigned

Equipment Ordering and nsta

20

Project Manager (PM)

EOU PMENT: Request Site Survey

EOU PMENT: create S-BOM

EOU PMENT: Create NOS and Port Term forms

-----

EOU PMENT: Assign Ps

EOU PMENT: Emai Port Term and p info to Fie d

'°"'"'"'·'•" '°"'-'"', ""~"" '""'~c,.,.eo.,o;=c~"°'wom'"

{MCCW)
1.12.1.7.2

43

1.12.1.8

44

1.12.1.8.1

45

EOU PMENT-Emai Port Term and P nfo to Fie d 0J'lashington Correction Center for Women
0/'ICCW)

*
37

mp ementation Site
Engineers ( SE)
mp ementation Site
Engineers ( SE)

EOU PMENT: TABLET Network Design Review Meeting
EOU PMENT-TABLET NSTALLS: Host tab et network design review meeting with SE, SR. S and
ROC (Mission Creel< Corrections Center for Women (MCCW)

Project Manager (PM)

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000115
Page2

33

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Page 8 of280

WA DOC JPay t o Unity Migratio n Ph ase I - Ex po rted Tasks (cont'd)
Tasl(

s

Assigned

Pin
Dur

Plenned
StertDate

Planned
Completion
D ete

34

Project Manager (PM)

3 Days

12/10/ 21

12/14/21

1 Day

12/15/21

12/15/ 21

1 Day

12/15/21

12/15/ 21

1 Day

12/15/21

12/15/ 21

1 Day

12/16/ 21

12/16/ 21

Project Manager (PM)

1 Day

12/16/ 21

12/16/ 21

Project Manager (PM)

1 Day

12/16/ 21

12/16/ 21

20
Days

12/17/ 21

1/18/ 22

Predecessor

Neme

WBs

Number

1.12.1.8.2

46

1.12.1.9

47

1.12.1.9.1

48

1.12.1.9.2

49

1.12.1.10

50

1.12.1.10.1

51

EOU PMENT-Create Sa es Order, Attach to Work1ront. Get nterna Approve (Mission Creek
Corrections Center for Women (MCCW)

48

1.12.1.10.2

52

EOU PMENT-Create Sa es Order, Attach to Workfront. Get nterna Approve (Washington Correct: - i 49
Center for Women (WCCW)

1.12.1.11

53

1.12.1.11.1

54

EOU PMENT-Submit approved Sa es Order to Purchasing via ticket; Equipmem shipped to site
(Mission Creek Corrections Center for Women (MCCW)

1.12.1.11.2

55

EOU PMENT-Submit approved Sa es Order to Purchasing via ticket: Equipmen1 shipped to site
(Washington Correction Center for Women (WCCW)

1.12.1.12

56

1.12.1.12.1

57

EOU PMENT-Confirm a Equipment has been de ivered (Mission Creek Corrections Center for
Women (MCCW)

54

1.12.1.12.2

58

EOU PMENT-Confirm a Equipment has been de ivered (Washington Correction Center for Women
(WCCW)

55

1.12.1.13

59

1.12.1.13.1

60

EOU PMENT-Schedu e Equipment nsta ation date/time (Mi ssion Creek Corrections Center for
Women (MCCW)

57

1.12.1.13.2

61

EOU PMENT-Schedu e Equipment nsta ation date/time (Washington Correction Center for Women
(WCCW)

58

1.12.1.14

62

1.12.1.14.1

63

EOU PMENT- nsta Equipment at Site (Mission Creek Corrections Center for Women (MCCW)

1.12.1.14.2

64

EOU PMENT- nsta Equipment at Site (Washington Correction Center for Women (WCCW)

1.12.2

65

1.12.2.1

66

Debit-...Set the predecessor of this task to Extern a Kickoff'..

20

1.12.2 .2

67

Debit-Request appropriat e credentia s to access the data feed

66

EOU PMENT-TABLET NSTALLS: Host tab et network design review meeting with SE, SR. Sand
ROC (Washington Correction Center for Women (WCCW)
EOU PMENT: financia y Approve S-BOM

---

EOU PMENT-financia y Approve S-BOM (Mission Creek Corrections Center for Women (MCCW)

33,45

Project Manager (PM)

EOU PMENT-financia y Approve S-BOM (Washington Correction Center for Women (WCCW)

34, 46

Project Manager (PM)

EOU PMENT: Create Sa es Order and Get nterna Approve

--

-----

I

EOU PMENT: Submit Sa es Order to Purchasing/Equipment Shipped

~

51

Project Manager (PM)

20
Days

12/17/ 21

1/18/ 22

52

Project Manager (PM)

20
Days

12/17/ 21

1/18/22

1 Day

1/18/22

1/19/ 22

Project Manager (PM)

1 Day

1/18/22

1/19/ 22

Project Manager (PM)

1 Day

1118/22

1/19/ 22

5 Days

1/19/ 22

1/26/ 22

Project Manager (PM)

5 Days

1/19/22

V26/22

Project Manager (PM)

5 Days

1/19/22

1/26/22

90
Days

1/ 26/ 22

6/ 2/22

EOU PMENT: Confirm De ivery

EOU PMENT: Schedu e Team to nsta and Configure Equipment

I

EOU PMENT: nsta and Configure Equipment at Site

~

60

Project Manager (PM)

20
Days

1/ 26/ 22

2/ 23/22

61

Project Manager (PM)

90
Days

1/ 26/ 22

6/ 2/22

37
Days

11/16/ 21

1/12/ 22

Proj ect Manager (PM)

1 Day

11/16/ 21

11/16/2 1

ntegration Specie ist
( NS)

3 Days

11/17/21

11/19/21

7

Securus Debit

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Page 9 of280

WA DOC JPay to Unity Migration Phase I - Exported Tasks (cont'd)
Planned
Tasl(

s

Assigned

Pin
Dur

Planned
Start D ate

Dnte

67

ntegration Specie isl
( NS)

10
Days

11/22/21

12/7/21

ntegralion Coordinator

3Days

11/22/21

11/24/21

Predecessor

WBS

Number

1.12.2. 3

68

Debit-Coordinate data with vendors

1.12.2.4

69

Debit-Request Greet P ains vendor D

Name

I

l

67

Completion

( C)

1.12.2.5

70

Debit- NS Customization review

68

ntegralions Va idalor

3 Days

12/8/21

12/10/21

1.12.2.6

71

Debit-Provision Debit configurations: Account Prefix and SPP

70

ntegration Specie ist
( NS)

10
Days

12/13/21

12/28/21

1.12.2.7

72

Debit-Submit Customer Training Request

70

Project Manager (PM)

1 Day

12/13/21

12/13/21

1.12.2.8

73

Debit-Order Marketing Materia s (15 days prior to go lve)

70

Project Manager (PM)

1 Day

12/13/21

12/13/21

1.12.2 .9

74

Debit-Order Western Union refund information cards (on y if Agency has se ected refunds via Western
Union)

70

Project Manager {PM)

1 Day

12/13/21

12/13/21

1.12.2.10

75

Debit-Verify vendor's permanent D matches Securus' customer acct for funding

71

ntegration Specie ist
{ NS)

1 Day

12/28/21

12/29/21

1.12.2.11

76

Debit- NS Configuration Review

75

ntegrations Va idator

3Days

12/29/21

1/4/22

1.12.2.12

77

Debit-Obtain Dia ing nstructions aocument from C, sen<l to Agency

75

Project Manager (PM)

1 Day

12/29/21

12/30/21

1.12.2.13

78

Debit- ntegrelion Status Check ist

77

ntegretion Specie ist
{ NS)

5 Days

12/30/21

117/22

1.12.2 .14

79

Debit-Obt ain incarcerated roster with ist or P Ns

77

Project Manager (PM)

5 Days

12/30/21

117/22

1.12.2.15

80

Securus Debit Go-Live

3Days

117/22

1/12/22

1.12.2.15.1

81

Debit - Go-Live (Mission Creek Corrections Center for Women (MCCW)

78

Project Manager {PM)

3 Days

1/7/22

1/12/22

1.12.2.15.2

82

Debit - Go-Uve (Washington Corrections Center for Women (WCCw)

78

Project Manager {PM)

3 Days

117/22

1/12/22

1.12.3

83

141
Days

11/1/21

5/24/22

1 Day

11/16/21

11/16/21

._

TS - New - NextGen SCP
,---

1.12.3.1

84

TS-New - •·•set the predecessor of ttiis task to Externa Kickoff'"

20

Project Manager (PM)

1.12.3.2

85

TS-New - Submit Customer Training request 'NextGen SCP- Go ive training new customers•

84

Project Manager (PM)

1 Day

11/17/21

11/17/21

1.12.3.3

86

TS-New - Request appropriate credentia s to access ftle data feed

85

ntegretion Specie isl
{ NS)

3 Days

11/18/21

11/22/21

1.12.3.4

87

TS-New -After you submit first SO, submit Customer Training request 'NextGen SCP- Pre Go live"

85

Project Manager (PM)

1 Day

11/18/21

11/18/21

1.12.3.5

88

TS-New - Have Feature Review Ca with s to discuss Agency's desired SCP corrfiguralions ( TS cut
Sheet)

85fs+5d

Project Manager {PM)

1 Dey

11/29/21

11/ 29/21

1.12.3.6

89

TS-New - Create the Faci ity and Sites in SPP

88

mp ementetion
Specia ist ( S)

3 Days

11/30/21

12/2/21

1.12.3.7

90

TS-New - Provision and ColJfigure items from Ille TS Cutsheet

89

mp ementation
Specia ist ( S)

2 Days

12/3/21

12/6/21

l
l

P-25419

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----

----

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Page 10 of 280

WA DOC JPay to Unity Migration Phase I - Exported Tasks (cont'd)
WBS

Tes!(
Number

1.12.3.8

91

TS-New - Coordinate data feed with vendor

1.12.3.9

92

TS-New - Request Great P ains vendor D (if A gency wi t1ave Securus Debit)

Predecessor
s

Neme

I

l

86

86

Pin

Planned

Planned
Completion

Assigned

Dur

Start Date

Dete

ntegration Specie isl
( NS)

10
Days

11/ 23/21

12/ 8/21

ntegration Coordinator

3Days

11/ 23/21

11/29/ 21

( C)

1.12.3.10

93

TS-New - Request SCP Ca Prompts

88

Project Manager (PM)

3 Days

11/ 30/2 1

12/ 2/ 21

1.12.3.11

94

TS-New - Get Do Not Record (DNR) ist from Agency

93

Project Manager (PM)

5 Days

12/ 3/ 21

12/9/21

1.12.3.12

95

TS-New - Obtain isl of personne from Agency w ho wi need SCP ogons

94

Project Manager (PM)

2 Days

12/10/ 21

12/13/ 21

1.12.3.13

96

TS-New - Create User ogons

m p ementation
Specie ist ( S)

3Days

12/14/21

12/16/ 21

96

Project Manager (PM)

1 Day

12/17/ 21

12/17/ 21

96

Project Manager (PM)

1 Day

12117/ 21

12/17/ 21

91

ntegrations Va idator

3Days

12/ 9/ 21

12/13/21

99

ntegration Specie isl
( NS)

10
Days

12/14/21

12/ 29/21

ntegralions Va idator

3Days

12/29/ 21

1/4/22

ntegration Coordinator

1 Day

1/4/ 22

1/ 5/ 22

1 Day

12/ 29/ 21

12/30/ 21

1 Day

1/4/ 22

1/ 5/ 22

---95

I
I
I
I--

1.12.3.14

97

TS-New - Notify A gency t o ook o ut for Logon emai (NG SCP)

1.12.3.15

98

TS-New - Confim1 Agency has attended the Administrator training

1.12.3.16

99

TS-New - Revfew customization work

1.12.3.17

100

TS-New - Provision configurations and DNR ist

1.12.3.18

101

TS-New - Revfew configuration work

100

1.12.3.19

102

TS-New - Verify A ccount/P N format matches custo mer expectations

101

-----

1.12.3.20

103

TS-New - V a idate Do Not Record isl (Data Va idalion - DNR Form)

100

1.12.3.21

104

TS-New - Sign Data Va idation - DNR Form and attach to project ( NT)

101

-,

7

( C)
m p ementation
Specie ist ( S)

-t('""" ,.,.., "'
NS)

1.12.3.22

105

TS-New - Sign Data Va idation - DNR Form and attach to project ( S)

104

m p ementation
Specie ist ( S)

1 Day

1/ 5/ 22

1/ 6/ 22

1.12.3.23

106

TS-New - Sign Data Va idation - DNR Form and attach to project (PM)

105

Project Manager (PM)

1 Day

1/6/ 22

117/22

1.12.3.24

107

TS-New - Obt ain dia ing instructions from C, emai them t o faci ity POC

106

Project Manager (PM)

1 Day

tn/22

1/10/22

1.12.3.25

108

TS-New - ntegrations Status Check ist is compete

107

ntegration Specie ist
( NS)

5 Days

1/10/ 22

1/17/22

1.12.3.26

109

TS-New - Compet e Hardware nsta ation nsta ation date/time...

59

m p ementation
Specia ist ( S)

10

1/26/ 22

2/ 9/22

._

Set Predecessor to - EQU PMENT Schedu e Equipment7

7

Days

1.12.3.27

110

TS-New - V erify Go Live Checl< ist rs comp ete

109

Project Manager (PM)

1 Day

2/ 9122

2/10/ 22

1.12.3.28

111

TS-New - Set fag to active with accurate start dat e

110

m p ementation
Specie ist ( S)

2 Days

2/10/ 22

2/14/ 22

1.12.3.29

112

TS-New - Order M arketing M ateria s

110

Project Manager (PM)

1 Day

2/10/ 22

2/11/22

1.12.3.30

113

TS - Pre-Go Live Testing (which w i inc ude a

51
Days

2/ 25/22

5/ 9/22

TS features)

P-25419

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21.121~·44 pm EDl

Page 1 ·1 of 280

WA DOC JPay to Unity Migration Phase I - Exported Tasks (cont'd)
Predecessor
s

Assigned

Pin
Dur

P111nned
Start Date

Planned
Completion
Date

TS - Pre Go-Lille Testing (Mission Creek Corrections Ceflter for Women (MCCW)

117fs-10d

Project Manager (PM)

1 Day

2/ 25/22

2/ 28/22

TS - Pre Go-Lille Testing (Washington Corrections Center for Women (WCCW)

118fs-10d

Project Manager (PM)

1 Day

5/ 6/ 22

5/ 9/22

51
Days

3/10/ 22

5/ 20/ 22

Task
WBS

Number

1.12.3.30.1

114

1.12.3.30.2

115

1.12.3.31

116

1.12.3.31.1

117

TS-New - Go-Lille (Mission Creek Corrections Center for Women (MCCw)

1.12.3.31.2

118

TS-New - Go-Lille (Washington Corrections Center for Women (WCCW)

1.12.3.32

119

1.12.3.32.1

120

ACsing eca -Provision AdvanceConnect Sing e ca

1.12.3.32.2

121

AdvanceConnect Sing e Ca - Go-Live

1.12.3.32.2.1

122

AdvanceConnect Sing e Ca - Go-Live (Mission Oeek Corrections Center for women (MCCW)

1.12.3.32.2.2

123

AdvanceConnect Sing e Ca - Go-Live (Washlngton Corrections Center for Women (WCCW)

1.12.3.33

124

1.12.3.33.1

125

COBP-Obtain Agreementfrom Lege

1.12.3.33.2

126

COBP- ntegrate COBP into Commissary VR/Ordering system

127

COBP-Provide Dia ing nstructions

1.12.3.33.3

Name

TS-New - Go-Live

-

110fs+20d

Project Manager (PM)

1 Day

3/10/ 22

3111/ 22

110fs+70d

Project Manager (PM)

1 Day

5/19/ 22

5/20/ 22

118
Days

12/ 3/2 1

5/ 20/ 22

2 Days

12/3/ 21

12/ 6/21

51
Days

3/10/ 22

5/ 20/ 22

Project Manager (PM)

1 Day

3/10/ 22

3/11/ 22

Project Manager (PM)

1 Day

5/19/ 22

5/20/ 22

128
Days

11/17/ 21

5/ 20/ 22

Project Manager (PM)

3Days

11/17/ 21

11/19/2 1

ntegration Coordinator

( C)

30
Days

11/22/21

117/22

ntegration Coordinator

3Days

1/7/22

1/12/ 22

7-;,-

AdvanceConnect Sing e Ca

l

7 ,.,,."·,,, I

Commissary Order by Phone (COBP)

118fs-1d, 120

m p ementation
Specie ist ( S)

I

l

84
125

126

( C)
1.12.3.33.4

128

COBP-Send Dia ing instructions to the Agency

127

Project Manager (PM)

1 Day

1/12 /22

1/13/ 22

1.12.3.33.5

129

COBP-Ensure a items on check 1st are compete

128

Project Manager (PM)

1 Day

1113/ 22

1/14122

1.12.3.33.6

130

Commissary Order by Phone - Go-Live

51
Days

3/10/ 22

5/ 20/22

1.12.3.33.6.1

131

1.12.3.33.6.2

132

1.12.3.34

133

1.12.3.34.1

134

CER-Get names/emai s of Agency personne who wi need ogons

1.12.3.34.2

135

CER-Provision CER and create user ogons

1.12.3.34.3

136

CER-Submit Customer Training request (you can inc ude it with SCP training request)

Commissary Order by Phone - Go-Live (Mission Creek Corrections Center for Women (MCCW)
Commissary Order by Phone - Go-Live (Washington Corrections Center for Women (WCCw)

._

--

Project Manager (PM)

1 Day

3/10/ 22

3111/ 22

118fs-1d, 128

Project Manager (PM)

1 Day

5/19/ 22

5/ 20/ 22

128
Days

11/17/21

5/20/ 22

l

CER

I
P-25419

Q Adobe Workfront

I

117fs-1d, 128

84

Project Manager (PM)

10
Days

11/17/21

12/ 2/ 21

89

mp ementation
Specie ist ( S)

2 Days

12/3/ 21

12/ 6/ 21

135

Project Manager (PM)

1 Day

12/7/21

12/7/21

000119

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2v2 1~·44 pm EDl

Page 12 of 280

WA DOC JPay to Unity Migration Phase I - Exported Tasks (cont'd)
Task

WBS

Number

1.12.3.34.4

137

CER-Ensure a items on check ist are

1.12.3.34.5

138

CER - Go-Live

1.12.3.34.5.1

139

CER - Go-Live (Mission Creek Corrections Center for Women (MCCW)

1.12.3.34.5.2

140

CER - Go-Live (Washington Corrections Cent er for Women (WCCW)

1.12.3.35

141

Name

comp ete

-

Predecessor
s

Assigned

Pin
Dur

P111nned
Start Date

Planned
Completion
Date

136

Project Manager (PM)

1 Day

12/ 8/21

12/ 8/21

51
Days

3/10/ 22

5/20/ 22

117fs-1d, 135

Project Manager (PM)

1 Day

3/10/ 22

3/11/ 22

118fs-1d, 135

Project Manager (PM)

1 Day

5/19/ 22

5/ 20/ 22

128
Days

11/17/21

5/20/ 22

2 Days

11/17/21

11/18/21

1 Day

11/19/ 21

11/19/21

1 Day

11/ 22/21

11/22/ 21

10
Days

11/ 23/ 2 1

12/ 8/21

(C)

PRO

._
1.12.3.35.1

142

PRO-Submit PRO licensing Request

84

1.12.3.35.2

143

PRO-Notify J LG which enro merrt option Agency se ected

142

1.12.3.35.3

144

PRO-Determine if SCP Data C eanup rs needed

143

Project Manager (PM)

-tr. .-,. . . .

Project Manager (PM)

NS)

1.12.3.35.4

145

PRO-Communicate with vendor {ff SCP Data C eanup is needed)

144

ntegralion Coordinator

1.12.3.35.5

146

PRO-Order Marketing mat eria s and Language Scripts

143

Project Manager (PM)

1 Day

11/22/21

11/22/ 21

1.12.3.35.6

147

PRO-Obtain a current ist of ACT VE incarcerated indivi dua s with housing unit

146

Project Manager (PM)

5 Days

11/ 23/ 21

12/1/ 21

1.12.3.35.7

148

PRO-Obtain a ist o f Agency users

147ss

Project Manager (PM)

5 Days

11/23/21

12/1/ 21

1.12.3.35.8

149

PRO-Schedu e Enro ment Event d61:e (Supervised or Mixed)

147

Project Manager (PM)

1 Day

12/2/ 21

12/ 2/ 21

1.12.3.35.9

150

PRO-Confirm with JLG 1hal icense is ln pace 61: the appropriate data center

149fs+5d

m p ementation
Specia ist ( S)

2 Days

12/10/ 21

12/13/21

1.12.3.35.10

151

PRO-Assign SCP permissions/category for PRO users (if needed)

150

m p ementation
Specia ist ( S)

2 Days

12/14/2 1

12/15/21

1.12.3.35.11

152

PRO-Provision and Corrfigure PRO

151

m p ementation
Specia ist ( S)

2 Days

12/16/ 21

12/17/ 21

-

-----

----

1.12.3.35.12

153

PRO-Provision and Corrfigure enro men! phone(s) (if needed)

152ss

m p ementation
Specia ist ( S)

2 Days

12/16/ 21

12/17/ 21

1.12.3.35.13

154

PRO-Check popu ation dat a is correct (15 days before go Ne)

152

ntegralion Specie isl
( NS)

5 Days

12/20/21

12/ 28/21

1.12.3.35.14

155

PRO- ntegration Status Check is!

145

ntegralion Coordinator

1 Day

12/ 9/21

12/ 9/21

( C)
1.12.3.35.15

156

PRO-Send go Ive dat e lo JLG for them to compete the sync (M N MUM 1 week before going ive)

154

Project Manager (PM)

1 Day

12/28/21

12/ 29/21

1.12.3.35.16

157

PRO-Verify Go Live Check i st i s com p

156

Project Manager (PM)

1 Day

12/29/ 21

12/30/ 21

1.12.3.35.17

158

PRO-Schedu e a needed parties for enro ment event

156

Project Manager (PM)

1 Day

12/29/ 21

12/30/21

1.12.3.35.18

159

PRO-Submit Cus1omerTra1ning request ( PRO l s trained 30 days alter auncn)

158

-;.roject Manager (PM)

1 Day

12/30/ 21

1/3/22

1.12.3.35.19

160

PRO-Enro men! event (Supervised or Mbced on y)

117fs-1d, 156

Project Manager (PM)

1 Day

3/10/ 22

3/11/ 22

ete

P-25419

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1

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20/1 ~·44 pm EDl
Page 13 of 280

WA DOC JPay t o Unity Migratio n Phase I - Ex po rted Tasks (cont'd)
WBS

Tasl(
Number

1.12.3.35.20

161

1.12.3.35.20.
1

162

PRO Go-Live (Mission Creek Corrections Center for Women (MCCW)

1.12.3.35.20.
2

163

PRO Go-Live (Washington Corrections Center for women (WCCW)

1.12.3.36

164

1.12.3.36.1

165

OVM-Confirm Agency understands producis and w ants produci quantity defau ts

1.12.3.36.2

166

OVM-Provision OU1bound Volcemal

1.12.3.36.3

167

Pin
Dur

Planned
Sf.art Date

Planned
Completion
Dnte

Project Manager (PM)

50
Days

3/11/ 22

5/ 20/ 22

117fs-1d, 144,
160

Project Manager (PM)

1 Day

3/11/ 22

3/14/22

118fs-1d, 144,
160

Project Manager (PM)

1 Day

5/19/ 22

5/ 20/ 22

128
Days

11/17/ 21

5/ 20/ 22

Project Manager (PM)

10
Days

11/17/ 21

12/ 2/ 21

mp ementation
Specie ist ( S)

2 Days

12/ 3/ 21

12/ 6121

51
Days

3/10/ 22

5/ 20/ 22

Predecessor

s

Name

Assigned

PRO Go-Live

---,

Outbound Voicemai (OVM)

I

l

84

7

165

Outbound Voicemai - Go-Live

...
1.12.3.36.3 .1

168

Outbound Voicemai - Go-Live (Mission Creek Corrections Cent er for Women (MCCW)

117fs-1d, 166

Project Manager (PM)

1 Day

3/10/ 22

3/11/ 22

1.12.3.36.3.2

169

Outbound Voicemai - Go-Live (Washington Corrections Center for Women (WCCW)

118fs-1d, 166

Project Manager {PM)

1 Day

5/19/ 22

5/20/ 22

1.12.3.37

170

129
Days

11/17/ 21

5/ 24/22

1.12.3.37.1

171

THREADS-Obtain ist of users at Agency who wi need THREADS access

84

Project Manager (PM)

2 Days

11/17/ 21

11/18/21

1.12.3.37.2

172

THREADS-Add THREADS to SCP d ropdown in SCN

171

m p ementation
Specie ist ( S)

1 Day

11/19/ 21

11/19/21

1.12.3.37.3

173

THREADS-Create user ogons

172

m p ementation
Specie ist ( S)

2 Days

11/22/21

11/23/21

1.12.3.37.4

174

THREADS-Submit Customer Training request (trained 30 days afler going ive)

173

Project Manager (PM)

1 Day

11/24/21

11/ 24/21

1.12.3.37.5

175

THREADS - Go-Live

51
Days

3/11/ 22

5/ 24/22

1.12.3.37.5.1

176

THREADS - Go-Live (Mission Creek Corrections Center for Wom en (MCCw)

117, 174

Project Manager (PM)

1 Day

3/11/22

3/14/22

1.12.3.37.5.2

177

THREADS - Go-Live (Washington Corrections Center for Women (WCCW)

118, 174

Project Manager {PM)

1 Day

5/ 20/ 22

5/24/22

1.12.3.38

178

140
Days

11/1/21

5/ 20/ 22

5 Days

11/1/21

11/5/21

2 Days

11/8/21

11/9/ 21

51
Days

3/10/ 22

5/ 20/ 22

1 Day

3/10/ 22

3111/ 22

1.12.3.38.1

179

THREADS

Emergency ca /Visit

~

EmerCa -Get Agency info rmation

1.12.3.38.2

180

Emerca - Provision Emergency Ca /Visit

1.12.3.38.3

181

Emergency Ca /Visit - Go-Live

1.12.3.38.3.1

182

---Project Manager (PM)

-,-

179

Emergency Ca /Visit on SVC - Go-Live (Mission Creek Corrections Center f or Women (MCCW)

P-25419

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117fs-1d, 180

m p ementatio n
Specie ist ( S)

Project Manager {PM)

000121
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K11720 -Attachment E - Project Plan

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WA DOC JPay to Unity Migration Phase I - Exported Tasks (cont'd)
Tasl(

was

Number

1.12.3.38.3.2

183

1.12.4

184

Predecessor
s

Name
Emergency Ca /Visit on SVC - Go-Live (Washington Corrections Cent er for Women {WCCW)

-1d, 180

l~

Assigned

Pin
Dur

Planned
Start Date

Planned
Completion
Date

Project Manager (PM)

1 Day

5/19/ 22

5/ 20/ 22

163
Days

11/1/21

TABLETS-J-to-U - nsta

6/ 23/ 22

,-1.12.4.1

185

TABLETS-J-to-U -Obtain ist of JPay apps being used, identify gaps between those ,a nd Unity apps

270

Project Manager (PM)

3Days

11/17/ 21

11/19/21

1.12.4.2

186

TABLETS-J-to-U -Schedu e Meeting With GAMES Product Manager & Deve opment To Determine What
Wi & Wi Not Transfer To Unity.

185

Project Manager (PM)

2 Days

11/22/21

11/ 23/ 21

1.12.4.3

187

TABLETS-J-to-U -Schedu e Meeting With MOVES/TV SHOW Product Manager to discuss what won't
transfer

185

Project Manager (PM)

2 Days

11/ 22/21

11/ 23/21

1.12.4.4

188

TABLETS-J-to-u -Schedu e Meeting With MUS C Product Manager & Dev e opment To Determine w~
Wi & Wi Not Transfer To Unity

185

Project Manager (PM)

2 Days

11/ 22/21

11/ 23/21

189

TABLETS-J-to-u -PM hosts Education Team meeting to deve op student data migration pan (if needed)

185

Project Manager (PM)

2 Days

11/ 22/21

11/ 23/21

185

Project Manager (PM)

1 Day

11/22/21

11/ 22/ 21

ntegration Coordinator

30
Days

11/23/ 21

1/10/ 22

( C)

1.12.4.5
1.12.4.6

T_
A_B_LET
_ S_ J-to-U -Host Consumer Migration meeting w/So utions Architect (Account Manager,
- 19
_0_ _.....,_ _ _ _ _
Sherwood, Stacey Guidry, Kathryn Go dstein, Sean North)

1.12.4.7

191

Mik7

TABLETS-J-to-U -Consumer Migration preparation activities comp eted (so F&F can ink JPay & Securus
Debit Accounts) (Account Manager, Mike Sherwood, Stacey Guidry, Kathryn Go dstein, Sean North)

190

1.12.4.8

192

TABLETS-J-to-U -PM Confirms ntegrations has imp emented Consumer Migration p an

191

Project Manager (PM)

1 Day

1/10/ 22

1/11/ 22

1.12.4.9

193

TABLETS-J -to-U -Host Securus Debit Conversion meeting w/Sr. Manager Enterprise ntegration (Bob
Myers-Morgan) to design and communicate Securus Debit conversion

185

Project Manager (PM)

1 Day

11/ 22/21

11/22/ 21

1.12.4.10

194

TABLETS-J -to-U -Confirm comp etion of preparation f or future Securus Debit conversion

193

Project Manager (PM)

1 Day

11/ 23/ 2 1

11/ 23/21

1.12.4.11

195

TABLETS-J-to-U -Sa es provides accessories p an to PM (Earbuds, Chargers, Etc.)

185

Project Manager (PM)

1 Day

11/ 22/21

11/ 22/ 21

1.12.4.12

196

TABLETS-J-to-U - Submit Customer Training Request - Po icy Prep Training.

185

Project Manager (PM)

1 Day

11/ 22/21

11/ 22/ 21

1.12.4.13

197

TABLETS-J-to-U - Creat e the Faci ity and Sites in SPP (if needed)

270f s+10d

m p ementation
Specia ist ( S)

2 Days

12/3/ 21

12/ 6/ 21

1.12.4.14

198

TABLETS-J-to-U - Create Tab etPhone Group, Enab e P NS/PANS in SPP (if necessary)

197ss

m p ementation
Specia ist ( S)

2 Days

12/3/ 21

12/ 6/ 21

1.12.4.15

199

TABLETS-J-to-U - {After first SO is submitted) Submit Go Live training request

196fs+10d

Project Manager (PM)

1 Day

12/ 9/ 21

12/ 9/21

1.12.4.16

200

TABLETS-J -to-U - Schedu e Fie d and S to lnsta and configure servers

197fs+10d

Project Manager (PM)

2 Days

12/21/21

12/ 22/21

1.12.4.17

201

TABLETS-J-to-U - (Securus Debit) Request appropriat e credentia s to access the data f eed

ntegration Coordinator

3 Days

11/19/ 21

11/ 23/21

3Days

11/24/21

11/30/ 21

10
Days

11/24/2 1

12/ 9/21

( C)
ntegration Coordinator

1 Day

12/10/ 21

12/10/ 21

1 Day

12/ 9/ 21

12/ 9/21

1.12.4.18

202

-

270f s+2d

--- --

TABLETS-J-to-U - (Securus Debit) Request Great P ains vendor D

201

-

-----

( C)
ntegration Coordinator

(C)
1.12.4.19

1.12.4.20

203

204

TABLETS-J-to-U - Communicate with vendor f or data feed

201

TABLETS-J-to-U - Check P N accounts and formats match across p atforms

203

ntegration Coord inator

(C)
1.12.4.21

205

TABLETS-J-to-U - Obtain confirmation Po icy Prep Training was competed

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Project Manager (PM)

000122

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K11720 -Attachment E - Project Plan

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Page 15 of 280

WA DOC JPay to Unity Migration Phase I - Exported Tasks (cont'd)

s

Assigned

Dur

Planned
Start Date

Planned
Completion
D ate

TABLETS-J-to-U -·"'TABLETS-Configure Network Equipment (set predecessor to EOU PMENT- nst a
Equipment at Site)...

62

Project Manager (PM)

1 Day

6/ 2/22

6/ 3/ 22

207

TABLETS-J -to-u -Confirm onsite network equipment has been insta ed

206

Project Manager (PM)

1 Day

6/3/ 22

6/ 6/22

1.12.4.24

208

TABLETS-J -t o-U - Configure network component s & verify network connectivity. Send network P info t o
ROC via ticket Assignment. NOTE" When adding JP6s to a sit e, ENABLE 5Ghz wire ess channe .

207

Sr. nsta ation Support
Tech (Sr. S)

5 Days

6/6/ 22

6/13/ 22

1.12.4.25

209

TABLETS-J-to-U - Verify ROC moved equipment behind firewa and network configurations are correct

Sr. nsta ation Support
Tech (Sr. S)

2 Days

6/13/ 22

6/15/22

1.12.4.26

210

TABLETS-J-to-U - Down oad fresh mporter Sheet from PROTOSS

199

ntegration Specie isl
( NS)

1 Day

12/10/ 21

12/10/ 21

1.12.4.27

211

TABLETS-J-to-U - Get P info from SE's Network Data Sheet to add to mporter Sheet

210

ntegration Specie ist
( NS)

1 Day

12/13/ 21

12/13/21

1.12.4.28

212

TABLETS-J-to-U - Conduct Tab et Cutsheet and mporter Sheet ca with Agency

211

Project Manager (PM)

1 Day

12/14/21

12/14/ 21

1.12.4.29

213

TABLETS-J -t o-U - Confirm a information for mporter Sheet and up oad to PROTOSS

212

ntegralion Specia ist
(NS)

15
Days

12/15/21

117/22

212

Project Manager (PM)

1 Day

12/15/21

12/15/ 21

213

ntegrations Va idator

3 Days

1n122

1112/22

199

Project Manager (PM)

1 Day

12/10/ 21

12/10/ 21

I'"

Project Manager (PM)

15
Days

12/13/ 21

1/ 5/ 22

4 Days

11/ 22/21

11/ 29/ 21

Tasl(

WBS

Number

1.12.4.22

206

1.12.4.23

Predecessor
Name

...

,_:

-

Pin

--

1.12.4.30

214

TABLETS-J-to-u - Fina ize Tab et Cutsheet, attach to project

1.12.4.31

215

TABLETS-J-to-U - Review configuration

1.12.4.32

216

TABLETS-J -to-U -PM provides information to agency: what needs to be posted on their pub ic website
for F&F. (Ex. Funding ncarcerated Account s or Sending eMessages).

1.12.4.33

217

1.12.4.34

218

1.12.4.34.1

219

TABLETS-J-to-U -Deve op p an for SUBSCR PT ONS credits if needed

185

Project Manager (PM)

2 Days

11/22/21

11/23/21

1.12.4.34.2

220

TABLETS-J -t o-U -Deve opp an for GAMES credits if needed

186

Project Manager (PM)

2 Days

11/ 24/21

11/29/ 21

1.12.4.34.3

221

TABLETS-J-to-U -Deve op p an for MOV E/TV show credits if needed

187

Project Manager (PM)

2 Days

11/24/21

11/ 29/ 21

1.12.4.34.4

222

TABLETS-J -t o-U -Deve op p an for MUS C credits if needed

188

Project Manager (PM)

2 Days

11/ 24/21

11/ 29/ 21

1.12.4.35

223

TABLETS-J-to-U - PM Confirms SCP/ JPay to Securus Debit Migration s Competed (M ust Occur At The
End Of A Month)

194

Project Manager (PM)

30
Days

11/24/21

1/11/ 22

1.12.4.36

224

TABLETS-J-to-U - PM verifies Lantern student dat a migration p an is estab ished and education team is
prepared f or Unity conversion

189

Project Manager (PM)

30
Days

11/24/2 1

1/11/ 22

1.12.4.37

225

TABLETS-J-to-U - Activate and fund test accounts (48 hours ead time before testing)

215

ntegration Specia isl
( NS)

5 Days

1/12/22

1/19/22

1.12.4.38

226

TABLETS-J -t o-U - Creat e APP Provi sioning ticket assignment to T Operations- Support

213

Project Manager (PM)

3Days

1/7/22

1/12/22

1.12.4.39

227

TABLETS-J -t o-U - Create a Tab et s--0n y SO for Warehouse, (if needed) add accessories (earbud and
chargers) order to the ticket

226

Project Manager (PM)

1 Day

1/12/22

1/13/ 22

1.12.4.40

228

TABLETS-J-t o-U - Receive confirmation via ticket th6t Warehouse f ashed incarcerat ed and officer
t ab ets and shipped to site

226

Project Manager (PM)

5 Days

1/12/22

1/19/22

-

-~~-~· ""~"~.....,~""""' _.,.,..,. ,.,,,.. "'~"'"'

U6CU$,-,O~
Sending
eMessages).

TABLETS-J -t o-U -Deve op Pan and receive approva t o issue any media credits needed

...

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P~gelO
K11720 -Attachment E - Project Plan

Sep 27 20214:44 pm EDl
Page 16 of 280

WA DOC JPay to Unity Migration Phase I - Exported Tasks (cont'd)
Planned

Planned
Completion

Sfart Ollte

Date

2 Days

1/12 /22

1/14/ 22

mp ementation
Specia ist t S)

2 Days

1/14/22

1/18/ 22

230

Project Manager (PM)

1 Day

1/18/22

1/19/ 22

TABLETS-J-to-U - in SPP add URL(s), Forms/Document s (PDFs)

208

m p ementation
Specia ist ( S)

2 Days

6/13/ 22

6/15/22

233

TABLETS-J-to-U - n PROTOSS, va idate site configs are correct, confirm Private/Pubic Ps are entered,
Load/enab e acceptance f orms

215

m p ementation
Specia ist ( S)

2 Days

1/12/22

1/14/ 22

1.12.4.46

234

TABLETS-J-to-U - Submit assignment to request testing resource from T Operations - Tab els (5 days
ead time)

227

Project Manager (PM)

2 Days

1/13/ 22

1/17/ 22

1.12.4.47

235

TABLETS-J-to-U - Confirm t ab et accessories (earbuds, chargers, etc) have been shipped to site and site
is ready to distribute them

234

Project Manager (PM)

1 Day

1/17/ 22

1/18/ 22

1.12.4.48

236

TABLETS-J -t o-U -Load agency PDFS to viewer app. ( f PDFs are active on JPay, transf er them over)

232

m p ementation
Specia ist ( S)

2 Days

6/15/ 22

6/17/22

1.12.4.49

237

TABLETS-J -t o-U -Confirm SLP s Fu y Ready, FortiGate & SLP Are nsta ed, Provisioning By ROC &
Tab et Team s Compete, ROC Has Paced SLP Behind Firewa . Tab ets Are Onsite & Charged.
Network Update Po icy For Tab ets To VPN, nmate Debit Active

234

Project Manager (PM)

1 Day

1/17/ 22

1/18/ 22

1.12.4.50

238

76
Days

1/ 26/ 22

5/12/ 22

1.12.4.50.1

239

TABLETS-J -t o-U -Ensure agency has communicated med ia suspension pans to incarcerated
individua s

1.12.4.50.2

240

TABLETS-J-to-U -30 Days Before aunch, Suspend Subscriptions (examp e: Newsstand) To Prevent
New Subscriptions

1.12.4.50.3

241

TABLETS-J-t o-U -30 days before aunch, disab e purchasing of JPay GAMES that won't transfer

1.12.4.50.4

242

TABLETS-J-to-U -30 days before aunch, disab e purchasing JPay MOV ES and TV SHOWS that
w on't transfer

1.12.4.50.5

243

TABLETS-J-to-U -30 days before aunch, d isab e purchasing new JPay MUS C if needed

1.12.4.51

244

Tasl(

Pin

Predecessor
s

Assigned

our

TABLETS-J -to-U - Obtain ist of any adcfJtiona Agency users who need SCP ogons to view t ab et
transactions

226

Project Manager (PM)

230

TABLETS-J -t o-U - Create additions SCP user Logons (avoid Fridays if possib e)

229

1.12.4.43

231

TABLETS-J -to-U - Notify Agency to ook for ogon activation emai s

1.12.4.44

232

1.12.4.45

WBS

Nurnber

1.12.4.41

229

1.12.4.42

Name

---

1

TABLETS-J-t o-u -Suspend Media Services as needed (Chris Doug as)

341fs-30d

Project Manager (PM)

1 Day

1/26/ 22

1/27/ 22

343fs-30d

Project Manager (PM)

1 Day

5/11/22

5/12/ 22

343fs-30d

Project Manager (PM)

1 Day

5/11/22

5/12/ 22

343fs-30d

Project Manager (PM)

1 Day

5/11/22

5/12/ 22

343fs-30d

Project Manager (PM)

1 Day

5/11/22

5/12/ 22

TABLETS-J -t o-U -Schedu e onsite network pre go ive testing and heatmapping to co nfirm infrastructure
is ready.

234

Fie d Service Manager
(FSM)

1 Day

1/17/22

1/18/ 22

TABLETS-J -t o-U -Conduct onsite network pre go ive testing and heatrnapping to confirm infrastructure
is ready.

244

Fie d Service Manager
(FSM)

1 Day

1/18/22

1/19/ 22

-

I

-

1.12.4.52

245

-

1.12.4.53

246

TABLETS-J -t o-U -Schedu e tab et app testing session

237

Project Manager (PM)

2 Days

1/18/22

1/ 20/22

1.12.4.54

247

TABLETS-J -to-U -TABLETS-Con - Conduct Tab et Testing Sesslon(s)

225,246

m p ementation
Specia isl ( S)

5 Days

1/ 20/ 22

1/ 27/ 22

1.12.4.55

248

TABLETS-J -t o-U - Suspend Test Account s in SCP after t esting is comp ete

247

m p ementation
Specia ist ( S)

1 Day

1/27/ 22

1/28/22

1.12.4.56

249

TABLETS-J -t o-U - Conduct nterna ca to ensure everybody is a igned and ready

247

Project Manager (PM)

3 Days

1/ 27/ 22

2/1/22

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2021 4:44 pm EDl
Page 17 of 280

WA DOC JPay to Unity Migration Phase I - Exported Tasks (cont'd)

s

Assigned

Dur

Planned
Start Date

Planned
Completion
Date

Pin

Predecessor

TIISI(

Number

Name

1.12.4.57

250

TABLETS-J -to-U - Verify Go Live Check isl s Compete

249

Project Manager (PM)

1 Day

2/1/22

2/ 2/22

1.12.4.58

251

TABLETS-J-to-U -Confirm Agency Is wi Ing to disab e phone app on Day 1 (to improve setup
performance)

250

Project Manager (PM)

1 Day

2/ 2/22

2/3/ 22

1.12.4.59

252

TABLETS-J-to-U - Order Marketing Materia s nc uding Materia s That nform Customer To Link JPay =
&
+
50
Securus Debit Accounts (Engage Account Manager, Mike Sherwood, Stacey Guidry, Kathryn Go dstein,
Sean North)

Project Manager (PM)

1 Day

2/ 2/ 22

2/3/ 22

1.12.4.60

253

TABLETS-J-to-U - ssue approved credits

1 Day

5/12/ 22

5/13/ 22

1.12.4.60.1

254

TABLETS-J-to-U - ssue approved credits for GAMES

241

Project Manager (PM)

1 Day

5/12/ 22

5/13/ 22

1.12.4.60.2

255

TABLETS-J-to-U - ssue approved crecfrts for MOV ES

242

Stephanie Sanchez

1 Day

5/12/22

5/13/ 22

1.12.4.60.3

256

TABLETS-J-to-U - ssue approved credits for MUS C

243

Project Manager (PM)

1 Day

5/12/ 22

5/13/ 22

1.12.4.61

257

26
Days

11/ 22/21

1/3/22

TABLETS-J-to-U -Communication Center

------

7

1.12.4.61.1

258

TABLETS-J-to-U -CommCenter-Venfy incarcerated are a owed to submit Tab et Ticl<ets

185

Project Manager (PM)

1 Day

11/ 22/ 21

11/ 22/ 21

1.12.4.61.2

259

TABLETS-J-to-U -CommCenter-Add to Tab et Cut Sheet

212, 258

Project Manager (PM)

1 Day

12/15/21

12/15/ 21

1.12.4.61.3

260

TABLETS-J-to-U -CommCenter-Configure Communications Center - Ticketing in Staging

259

m p ementation
Specia ist ( S)

10
Days

12/16/ 21

1/3/22

1.12.4.62

261

151
Days

11/16/ 21

6/ 22/22

1.12.4.62.1

262

TABLETS-J-to-U -3rdPartyURL-Contact Product Mgr, compete Exhibit and Lega s ignoff

185

Project Manager (PM)

10
Days

11/ 22/21

1217/21

1.12.4.62.2

263

TABLETS-J-to-U -3rdPartyURL-Contactvendor to get cust om URL

262

Project Manager (PM)

10
Days

12/8/ 21

12/ 21/21

1.12.4.62.3

264

TABLETS-J-to-U -3rdPartyURL-Send custom URL to Network Engineering for Testing

263

Project Manager (PM)

10
Days

12/22/ 21

117/22

1.12.4.62.4

265

TABLETS-J-to-u -3rdPartyURL-Provision and Enab e Connectus con

264

m p ementation
Specia ist ( S)

2 Days

117/22

1/11/ 22

1.12.4.62.5

266

TABLETS-J-to-U -3rdPartyURL-Verify Go Live Check isl items are compet e

250, 265

Project Manager (PM)

1 Day

2/ 2/22

2/3/ 22

1.12.4.62.6

267

TABLETS-J-to-U -Commissary 3rd Party URL - Go-Live

75
Days

3/8/22

6/ 22/22

1.12.4.62.6.1

268

TABLETS-J-to-U -Commissary 3rd Party URL on TABLETS - Go-Live (Mission Creek Corrections
Cent er for Women (MCCW)

1.12.4.62.6.2

269

TABLETS-J-to-U -Commissary 3rd Party URL on TABLETS - Go-Live (Washington Corrections
Center for Women (WCCW)

1.12.4.62.7

270

1.12.4.62.8
1.12.4.62.9

TABLETS-J-to-U -Commissary 3rd Party URL

266, 341fs1d

Project Manager (PM)

1 Day

3/8/22

3/9/ 22

266, 342fs1d

Project Manager (PM)

1 Day

6/ 21/22

6/ 22/22

TABLETS-J-to-U - - set the predecessor of this t ask to Externa Kicko~

20

Project Manager (PM)

1 Day

11/16/ 21

11/16/2 1

271

TABLETS-J-to-U -Cosing Activities

272

Project Manager (PM)

1 Day

3/10/ 22

3/11/22

272

TABLETS-J-to-U -Confirm Regu atoryand Bi ing Tab e assignments are Reso ved

341

Project Manager (PM)

1 Day

3/9/ 22

3/10/22

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WA DOC JPay t o Unity Migratio n Phase I - Ex ported Tasks (cont'd)
Pin
Dur

Planned
Start Date

Planned
Completion
Date

162
Days

11/1/21

6/ 22/22

Project Manager (PM)

1 Day

11/1/21

11/1/ 21

ect Manager (PM)

1 Day

11/1/21

11/1/ 21

ect Manager (PM)

5 Days

11/ 2/21

1118/ 21

mp ementation
Specia ist ( SJ

1 Day

11/ 2/21

11/ 2/ 21

276,277

m p ementation
Specia ist ( SJ

4Days

11/9/21

11/12 /21

F&G-(tab ets) add F&G to Tab el Cut Sheet

278

Project Manager (PM)

5 Days

11/15/ 21

11/19/21

280

F&G-Verify F&G check ist is compet e

278fs+3d

Project Manager (PM)

1 Day

11/18/21

11/18/ 21

1.12.4.63.8

281

F&G Go-Live

75
Days

3/8/22

6/ 22/22

1.12.4.63.8.1

282

f&G Go-Live (Mission Creek Corrections Center f or Women (MCCW)

280, 341fs1d

Project Manager (PM)

1 Day

3/8/22

3/ 9/ 22

1.12.4.63.8.2

283

f&G Go-Live (Washingt on Corrections Center for Women (WCCW)

280, 342fs1d

Project Manager (PM)

1 Day

6/ 21/22

6/ 22/22

1.12.4.64

284

147
Days

11/ 22/21

6/ 22/22

1.12.4.64.1

285

TABLETS-J-to-U -eMSG-Review eMessaging Configuration Options with Agency

185

Project Manager (PM)

5 Days

11/22/21

11/30/ 21

1.12.4.64.2

286

TABLETS-J-t o-U -eMSG-Add to Tab et Cut Sheet

212

Project Manager (PM)

2 Days

12/15/21

12/16/ 21

1.12.4.64.3

287

TABLETS-J-to-U -eMSG-Bul d site in https://emadmin.corp.securuslech.net/

197

m p ementation
Specia ist ( S)

2 Days

1217/21

12/ 8/21

1.12.4.64.4

288

TABLETS-J-to-U -eMSG-Provision eMessaging ink in SCP to eMessaging

287ss

m p ementation
Specie ist ( S)

2 Days

1217/21

12/ 8/21

1.12.4.64.5

289

TABLETS-J-to-U -eMSG-Submit Customer Training Request for eMessaging

288

Project Manager (PM)

1 Day

12/ 9/ 21

12/ 9/21

1.12.4.64.6

290

TABLETS-J-t o-U -eMSG-Post the Tab et PDF in Secure Services app

288

m p ementation
Specie ist ( S)

2Days

12/9/ 21

12/10/ 2 1

1.12.4.64.7

291

TABLETS-J-to-U -eMSG-Create Faci ity User accounts (if neeoed)

287

mp ementation
Specia ist ( S)

2 Days

12/9/ 21

12/10/ 21

1.12.4.64.8

292

TABLETS-J-t o-U -eMSG'Confirm Bi ing Tab e has oaded stamp rates ~f needed)

250, 288

Project Manager (PM)

1 Day

2/ 2/22

2/3/ 22

1.12.4.64.9

293

TABLETS-J-t o-U -eMSG-set Agency t o "Active•

250, 292ss

mp ementation

2 Days

2/ 2/ 22

2/4/ 22

1.12.4.64.10

294

TABLETS-J-to-U -eMSG-Verify Go Uve Check ist tems are compete. Verify A Uni ty Services Ale
Reachabe

250, 2

Project Manager (PM)

1 Day

2/ 2/ 22

2/3/ 22

1.12.4.64.11

295

TABLETS-J-to-U -eMSG-Order Marketing Materia s

250

Project Manager (PM)

1 Day

2/ 2/ 22

2/3/ 22

Tasl(

Predecessor
s

WBS

Number

1.12.4.63

273

1.12.4.63.1

274

F&G-·-Set ttle predecessor of this task t o Extema Kickoff'-

1.12.4.63.2

275

F&G-Submit Forms & Grievances Customer Training request

274ss

1.12.4.63.3

276

F&G-Obtain additions SCP user names (if needed) from Agency

275

1.12.4.63.4

277

F&G-Enab e ncarcerated Forms product

275

1.12.4.63.5

278

F&G-Enab e Grievance Administration f eature in SCP, create f onn. enab eon termina s

1.12.4.63.6

279

1.12.4.63.7

Name
Forms and Grievance

-

l
~

TABLETS-J-to-U -eMessaging

I

--

----

~""';,;•I~

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2021~·44 pm EDl

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WA DOC JPay to Unity Migratio n Phase I - Exported Tasks (cont'd)
WBS

Tasl(
Number

1.12.4.64.12

296

1.12.4.64.12.1

297

TABLETS-J-to-U -eMSG on TABLETS - Go-Live (Mission Creek Corrections Cent er f or Women
(M CCW)

294, 341fs1d

1.12.4.64.12.
2

298

TABLETS-J-to-U -eMSG on TABLETS - Go-Live (washington Corrections Center for Women
(wCCW)

294, 342fs1d

1.12.4.65

299

1.12.4.65.1

300

FY -Request and Receive List of Users From Agency

1.12.4.65.2

301

FY -Provision agency into Ille Agency Document Manager porta
https;//agencydocs.securustech-net/mgr ndex.php

1.12.4.65.3

302

FY -Review names on Agency user isl t o ensure each nas System/Cust ody Account permissions in
SCP (makes changes if necessary).

Planned
Completion
Date

75
Days

3/8/22

6/ 22/22

Project M anager (PM)

1 Day

3/8/22

3/ 9/ 22

Project M anager (PM)

1 Day

6/ 21/22

6/ 22/22

147
Days

11/ 22/21

6/ 22/22

Pin

s

Dur

Assigned

TABLETS-J-to-U -eMSG - Go-Uve

l

FY -FY app with Agency Document Manager (not avai ab e on JPay)

l

-I

303

1.12.4.65.5

304

FY -Send Agency Document Manager porta instructions to POC

1.12.4.65.6

305

FY -Verify Go Live Check ist terns are compete

1.12.4.65.7

306

FY - Go-Live

1.12.4.65.7.1

307

FY on TABLETS - Go-Live ((Mission Creek Corrections Center for Women (MCCW)

1.12.4.65.7.2

308

FY on TABLETS - Go-Live (Washington Corrections Center for Women (wCCW)

1.12.4.66

309

1.12.4.66.1

310

TABLETS-J-t o-U -JobView-Add to Tab et Cut Sheet

1.12.4.66.2

311

TABLETS-J-to-U -JobView-Add to Tab et Management Too

1.12.4.66.3

312

TABLETS-J-to-U -JobView-Ensure a items on check isl are compete

1.12.4.66.4

313

TABLETS-J-t o-U -JobView - Go-Live

1.12.4.66.4.1

314

TABLETS-J-to-U -JobView on TABLETS - Go-Uve (Mission Creek Corrections Center for Women
(M CCW)

1.12.4.66.4.2

315

TAB LETS-J-to-U -JobView on TABLETS - Go-Live (Washingt on Corrections Center for Women
(WCCW)

1.12.4.67

316

1.12.4.67.1

317

...

FY -(tab ets) Add to Tab et Cut Sheet and create ticket assignment to Production Support

-

1.12.4.6 5.4

7

185

Project M anager (PM)

3Days

11/ 22/21

11/24/ 21

300

m p ementation
Specia ist ( S)

2 Days

11/29/ 21

11/30/ 21

301ss

m p ementation
Specia ist ( S)

2 Days

11129/ 21

11/30/ 21

----

301

Project Manager (PM)

3Days

1211/ 21

12/3/21

302,30 3

Project M anager (PM)

1 Day

12/6/ 21

12/ 6/21

304

Project Manager (PM)

1 Day

1217/21

12n 121

75
Days

3/8/22

6/ 22/22

Project M anager (PM)

1 Day

3/8/22

3/9/ 22

Project M anager (PM)

1 Day

6/ 21/22

6/ 22/22

132
Days

12/15/21

6/ 22/22

250fs+24d
250fs+98d

I

l

TABLETS-J-to-U -JobView

7

l

212

Project Manager (PM)

2 Days

12/15/21

12/16/ 21

310

m p ementation
Specie ist ( S)

2 Days

12/17/ 21

12/ 20/ 21

250, 311

Project Manager (PM)

1 Day

2/ 2/ 22

2/3/ 22

75
Days

3/8/22

6/ 22/22

Project M anager (PM)

1 Day

3/8/22

3/ 9/ 22

Project M anager (PM)

1 Day

6/ 21/22

6/ 22/22

147
Days

11/ 22/21

6/ 22/22

10
Days

11/ 22/21

1217/21

I

-

TABLETS-J -to-U -Lantern

l

312, 341fs-1d

312, 342fs1d

l

TABLETS-J -to-U -LANTERN-Engage Education Program Manager

P-25419

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Planned
Start Date

Predecessor
Name

185

----

l

Project M anager (PM)

000127

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K1 1720 -Attachment E - Project Plan

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202, ~-44 pm EDl
Page 20 of 280

WA DOC JPay to Unity Migration Phase I - Exported Tasks (cont'd)
Predecessor
s

Assigned

Pin
Dur

P111nned
Start Date

Planned
Completion
D11te

TABLETS-J-to-U -LANTERN-Request test student be created for app testing

317

Project Manager (PM)

4 Days

12/ 8/ 21

12/13/21

319

TABLETS-J-to-U -LANTERN-Request Education Team provision Lant ern to Tab et s

318

Project Manager (PM)

4 Days

12/14/2 1

12/17/ 21

1.12.4.67.4

320

TABLETS-J-to-U -LANTERN-Education Team creates user ogons

319

Project Manager (PM)

2 Days

12/2 0/21

12/ 21/21

1.12.4.67.5

321

TABLETS-J-to-U -LANTERN-Provision and Configure insta ed equipment

320

m p ementation
Specia ist ( S)

2 Days

12/ 22/21

12/ 27/ 2 1

1.12.4.67.6

322

TABLETS-J-to-U -LANTERN- F Ash and U, track expenses

321

Project M anager (PM)

2 Days

12/ 27/21

12/ 29/21

1.12.4.67.7

323

TABLETS-J-to-U -LANTERN- F Ash and U, generate invoice

322

Project M anager (PM)

2 Days

12/29/ 21

1/3/22

1.12.4.67.8

324

TABLETS-J-to-U -LANTERN-Go-Live Check isl terns are Compete

250 , 323

Project Manager (PM)

1 Day

2/ 2/ 22

2/3/ 22

75
Days

3/8/22

6/ 22/22

Tasl(

WBS

Number

1.12.4.67.2

318

1.12.4.67.3

Name

---,

TABLETS-J-to-u -Lantern - Go-Live

1.12.4.67.9

325

1.12.4.67.9.1

326

TABLETS-J-to-U -Lantern on TABLETS - Go-Live (Mission Creek Corrections Center for Women
(MCCW)

324, 341fs1d

Project M anager (PM)

1 Day

3/8/22

3/ 9/ 22

1.12.4.67.9.2

327

TABLETS-J-to-U -Lantern on TABLETS - Go-Live (Washington Corrections Center for Women
(WCCW)

324, 342fs1d

Project M anager (PM)

1 Day

6/ 21/ 22

6/ 22/22

1.12.4.68

328

147
Days

11/ 22/21

6/ 22/22

1.12.4.68.1

329

TABLETS-J-to-U -LAWL BRARY-Get A ddendum executed (on y if Securus ls paying)

1.12.4.68.2

330

1.12.4.68.3

TABLETS-J-to-U -Law library

I

185

Project M anager (PM)

10
Days

11/ 22/21

12/7/21

TABLETS-J-to-U -LAWL BRARY-Obt ain custom URL from vendor

329

Project M anager (PM)

5 Days

12/ 8/ 21

12/14/21

33 1

TABLETS-J-to-U -LAWL BRARY-{tab ets) Add t o Tab et Management Too. (Enter Site D, Customer D
and URL For Each Entry)

330

m p ementation
Specia ist ( S)

2 Days

12/15/21

12/16/ 21

1.12.4.68.4

332

TABLETS-J-to-U -LAWL BRARY-Add to Tab et Cut Sheet

33 0

Project Manager (PM)

3Days

12/15/21

12/17/ 21

1.12.4.68.5

333

TABLETS-J-to-U -LAWL BRARY-Verify Go Live Check ist is compete

250 , 332

Project M anager (PM)

1 Day

2/ 2/22

2/3/ 22

1.12.4.68.6

334

TABLETS-J-to-U -LAWL BRARY- Go-Live

75
Days

3/8/22

6/ 2 2/22

----

----

1.12.4.68.6.1

335

TABLETS-J-to-U -Law library on TABLETS - Go-Live (Mission Creek Corrections Center for
Women (MCCW)

333, 341fs1d

Project Manager (PM)

1 Day

3/8/22

3/9/ 22

1.12.4.68.6.2

336

TABLETS-J-to-U -Law library on TABLETS - Go-Live (Washington Corrections Center for Women
(WCCW)

333, 342fs1d

Project Manager (PM)

1 Day

6/ 21/22

6/ 22/22

1.12.4.69

33 7

75
Days

2/ 23/ 22

6/ 9/ 22

1.12.4.69.1

338

TABLETS - PRE GO-L VE TEST NG (Mission Creek Corrections Center f or Women (MCCW)

341fs-10d

Project Manager (PM)

1 Day

2/ 23/ 22

2/ 24/22

1.12.4.6 9.2

339

TABLETS - PRE GO-L VE TEST NG (Washington Corrections Center for Women (WCCW)

342fs-10d

Project M anager (PM)

1 Day

6/ 8/ 22

6/ 9/ 22

1.12.4.70

340

76
Days

3/8/22

6/ 23/ 22

----

TAB LETS - PRE GO-L VE TEST NG

TABLETS - GO-L VE

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Page 21 of 280

WA DOC JPay to Unity Migratio n Phase I - Exported Tasks (cont'd)
s

Assigned

Pin
Dur

P111nned
Start Date

Planned
Completion
Date

TABLETS-J-to-U - Go-Live (Mission Creek Corrections Center for Women (MCCW)

250 fs+24d

Project Manager (PM)

1 Day

3/8/22

3/9/ 22

342

TABLETS-J-to-U - Go-Live (Washington Corrections Cent er forWomen (WCCW)

250f s+98d

Project Manager (PM)

1 Day

6/ 21/22

6/ 22/ 22

1.12.4.70 .3

343

TABLETS-J-to-U -PLAN TO HAND OUT TABLETS N THE AM & CONDUCT 3 WALKTHROUGHS
TABLETS GO L VE

252

Project Manager (PM)

1 Day

6/ 22/22

6/ 23/ 22

1.12.4.70.3.1

344

TABLETS-J-to-U -Disab e Phone App On Day 1 to improve / abi ity to down oad media content

251, 341,
342

Project M anager (PM)

1 Day

6/ 22/22

6/ 23/ 22

1.12.4.70.3.2

345

TABLETS-J-to-U -REENABLE and TEST Phone app before t eam departs sit e

344ss

Project M anager (PM)

1 Day

6/ 22/22

6/ 23/ 22

1.12.5

346

37
Days

6/ 22/ 22

8/15/ 22

Tasl(
WBS

Number

1.12.4.70.1

341

1.12.4.70 .2

Predecessor
Name

I

l

TABLETS-J-to-U -Deinsta Existing Hardware

._
1.12.5.1

347

TABLETS-J-to-U -PM Coordinates With Warehouse To Detem,ine f O d JPay Equipment Wi Be
Recyc ed Or Returned To The warehouse

342

Project Manager (PM)

30
Days

6/ 22/ 22

8/ 4/ 22

1.12.5.2

348

TABLETS-J-to-U -PM Schedu es Deinsta ation With Agency POC, FSM, FST

347

Project Manager (PM)

5 Days

8/ 4/22

8/11/22

1.12.5 .3

349

TABLETS-J-to-U -FST/FSM Notify PM Once Deinsta alien s Competed . PM Confirms Agency POC s
Satisfied With Deinsta ation Work.

348

Project Manager (PM)

1 Day

8/11/22

8/12/ 22

1.12.5 .4

350

TABLETS-J-to-U -PM Notifies ROC/ SE/NOC/Tecfl Support That Equipment (Le. Merakis. Rockets.
Nanos. et c.) Have Been Deinst a ed

349

Project M anager (PM)

1 Day

8/12/ 22

8/15/ 22

1.12.6

351

TABLETS-J-to-U -Project Wrap-up

2 Days

8/15/ 22

8/17/ 22

1.12.7

352

SVC - New nsta

158.5
Days

11/1/21

6/16/ 22

350

----

1.12.7.1

353

SVC-New - w•set the predecessor of this task t o Externa KickoffW•

20

Project Manager (PM)

1 Day

11/16121

11/16/2 1

1.12.7.2

354

SVC-New - Submit Customer Training Request - NextGen SVC - Pre Go Live Webinar

353

Project M anager (PM)

1 Day

11/17/ 21

11/17/21

1.12.7.3

355

SVC-New - Create site (SPP for NG; SVC for C assic)

353fs+7d

m p ementation
Specie ist ( S)

3 Days

11/30/21

12/ 2/ 21

1.12.7.4

356

SVC-New- After ntegrations ca , request appropriat e credentia s to access the data feed

354

ntegration Coordinator

3 Days

11/18/21

11/ 22/ 21

10
Days

11/23/ 2 1

12/ 8/21

(C)
357

nt egrations Va idator

3Days

12/ 9/ 21

12/13/21

356

Project Manager (PM)

1 Day

11/ 23/2 1

11/ 23/ 21

359

Project M anager (PM)

2 Days

11/24/2 1

11/ 29/ 21

360

Project M anager (PM)

1 Day

11/ 30/21

11/30/ 21

361

Project Manager (PM)

1 Day

12/1/2 1

12/1/ 21

360

m p ementatio n
Specie ist ( S)

2 Days

11/ 30/2 1

12/1/ 21

(C)
1.12.7.5

357

SVC-New - Coordinate data feed with vendor and configure

356

1.12.7.6

358

SVC-New - Review SVC configurations

1.12.7.7

359

SVC-New - Schedu e ca w ith agency for ST to discuss and compete SVC Schedu er

1.12.7.8

360

SVC-New - Request ist of Agency users who wi need SVC ogins

1.12.7.9

361

SVC-New - After you submit your first SO. submit customer Go Live training request

1.12.7.10

362

SVC-New- Send inform ation to Agency on how to open their firewa for SVC monitoring

1.12.7.11

363

SVC-New- Creat e SVC user Logons (avoid Fridays if possib e)

~

I

l
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ntegration Coordinator

000129

P'lge 16
K1 1720 -Attachment E - Project Plan

~ p r 2021-'l:44 pm EDl
Page 22 of 280

WA DOC JPay to Unity Migratio n Phase I - Exported Tasks (cont'd)

s

Assigned

Pin
Dur

Planned
Start D ate

Planned
Completion
D ate

SVC-New - Get Terms and Conditions from Agency

360

Project Manager (PM)

3 Days

11/ 30/21

12/ 2/ 21

365

SVC-New- Provision Terms and Conditions

355, 364

m p ementation
Specie ist ( S)

2 Days

12/ 3/ 21

12/ 6/ 21

1.12.7.14

366

SVC-New- Submit Terms and Conditions to be posted on our site

365

Project Manager (PM)

1 Day

1217/21

12/7/ 21

1.12.7.15

367

SVC-New - Submit Rates to be posted on our site

366

Project Manager (PM)

2 Days

12/ 8/ 21

12/ 9/21

1.12.7.16

368

ntegration Coordinator

10
Days

12/14/21

12/ 29/21

WBS

Tasl(
Number

1.12.7.12

364

1.12.7.13

Predecessor
Name

-----,

SVC-New - Provision the product configurations

358

I
I
I- -

._
1.12.7.17

369

SVC-New - Configure network equipment

1.12.7.18

370

SVC-New - Va idate a SVC data and confjguralions - ast review before go ive

1.12.7.19

371

SVC-New - Agency confirms they made firewa changes

1.12.7.20

372

SVC-New - Add new site in SVC Report Manager (this ists Agency on Securus on ine)

....._

--

-

1.12.7.21

373

SVC-New - ntegrations Status Check isl is compete

1.12.7.22

374

SVC-New - Comp ete Hardware nsta alien •- Set Predecessor to - EOU PMENT Schedu e Equipment
nsta ation date/lime•..

....
1.12.7.23

375

SVC-New - Test SVC and a ConnectUs apps BEFORE go ive

I

1.12.7.23.1

376

SVC-New - Test SVC and e ConnectUs apps BEFORE go ive (Mission Creek Corrections Center for
Women (MCCw)

1.12.7.23.2

377

SVC-New - Test SVC and a Connectus apps BEFORE go ive (Washington Corrections Center for
Women (WCCW)

1.12.7.24

378

SVC-New - Verify Go Live Check isl is compete

1.12.7.25

379

SVC-New - Order Marketing Materia s

1.12.7.26

380

SVC New nsta - Go-Live

1.12.7.26.1

381

SVC - New - Go-Live (Mission Creek Corrections Center for Women (MCCW)

1.12.7.26.2

382

SVC - New - Go-Live (Washington Corrections Center for Women (WCCW)

1.12.7.27

383

I

l

-

368

Sr. nsta alien Support
Tech (Sr. S)

1 Day

12/ 29/ 21

12/30/ 21

368

ntegrations Va idator

3 Days

12/ 29/ 21

1/4/22

362f s+20d

Project Manager (PM)

2 Days

1/3/ 22

1/4/22

370

m p ementation
Specie ist ( S)

2 Days

1/4/ 22

1/ 6/ 22

371

ntegration Specie ist
( NS)

5 Days

1/ 5/ 22

1/11/22

59

m p ementation
Specie ist ( S)

5 Days

1/ 26/ 22

2/ 2/22

373

m p ementation
Specie ist ( S)

81
Days

2/3/ 22

5/27/ 22

381fs-15d

m p ementation
Specie ist ( S)

1 Day

2/3/ 22

2/3/ 22

382fs-15d

m p ementation
Specie ist ( S)

1 Day

5/ 27/22

5/27/ 22

1 Day

1/12/22

1/12/ 22

1 Day

1/13/ 22

1/13/ 22

81
Days

2/ 23/ 22

6/16/ 22

373
378

----

----

i-2;="'""' ~"'

ect Manager (PM)

373fs+30d

Project Manager (PM)

1 Day

2/ 23/ 22

2/23/ 22

373fs+110d

Project Manager (PM)

1 Day

6/16/ 22

6/16/ 22

158.5
Days

11/1/ 21

6/16/ 22

Project Manager (PM)

1 Day

11/1/21

11/1/21

384

Project Manager (PM)

1 Day

11/ 2/2 1

11/2/ 21

385

Project Manager (PM)

1 Day

11/3/21

11/3/ 21

Video Re ay Service {VRS)

----

1.12.7.27.1

384

VRs-··-set the predecessor of this task to Externa Kickoff'-

1.12.7.27.2

385

VRS-Submit Customer Training request

1.12.7.27.3

386

VRS-Confirm whether an integration with JMS or Commissary is needed, or if Agency wi
designate e igib e inmates

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Page 23 of 280

WA DOC JPay to Unity Migration Phase I - Exported Tasks (cont'd)
Predecessor
s

Assigned

Pin
Dur

Planned
Start D ate

Pla nned
Completion
D ate

VRS-Request AN s (30 Day Lead Tlme)

385

Project Manager (PM)

1 Day

11/ 3/ 21

11/3/ 21

388

VRS-(if an integration is needed) Communicate with vendor for dat a feed

386

ntegration Specie ist
( NS)

15
Days

11/4/21

11/ 24/21

1.12.7.27.6

389

VRS-Receive confirmation AN s were insta ed during change coritro

387fs+30d

Project Manager (PM)

2 Days

12/ 20/21

12/ 21/21

1.12.7.27.7

390

VRS-Provision in SPP

389

mp ementetion
Specie ist ( S)

1 Day

12/22/ 21

12/ 22/21

390

Project Manager (PM)

1 Day

12/ 23/ 21

12/ 27/21

81

2/ 23/ 22

6/16/ 22

WBS

Tasl(
Number

1.12.7.27.4

387

1.12.7.27.5

Name

------1.12.7.27.8

391

VRS-Confirm a items on Go Live check ist are comp ete

1.12.7.27.9

392

VRS - Go-live

----

Days

1.12.7.27.9.1

393

I

VRS - Go-Live (Mission Creek Corrections Cent er fo r Women (MCCW)

381fs-1d, 391

Project Manager (PM)

1 Day

2/ 23/ 22

2/ 23/22

382f s-1d .
391

Project Manager (PM)

1 Day

6/16/ 22

6/16/ 22

158.5
Days

11h121

6/16/ 22

Project Manager (PM)

1 Day

11/1/21

11/1/ 21

Project Manager (PM)

1 Day

11/2/ 21

11/ 2/ 21

---,

1.12.7.27.9.2

394

VRS - Go-live (Washington Corrections Center for Women (WCCW)

1.12.7.28

395

1.12.7.28.1

396

SVC- ""Set the predecessor of 1/lis task to Extema Kickoff'-

1.12.7.28.2

397

SVC-Discuss SVC w ith Agency (Schedu er Ca }

l

ncarcera\-ed Schedu ed Vioeo Connect\ SVC)

396
---,--

1.12.7.28.3

398

SVC-Provision ncarcerat ed Schedu e Video Connect

397

m p ementation
Specie ist ( S)

1 Day

11/1/21

11/1/ 21

1.12.7.28.4

399

SVC-Confirm a items on Go Live check ist are compete

398

Project Manager (PM)

1 Day

11/212 1

11/ 2/ 21

1.12.7.28.5

400

ncarcerated Schedu ed Video Connect - Go-uve

81
Days

2/ 23/ 22

6/16/ 22

1.12.7.28.5.1

401

ncarcerated Schedu ed Video Connect - Go•llve tMrssion Creek Corrections Center for Women
(MCCW)

381fs-1d,
399

Project Manager (PM)

1 Day

2/ 23/ 22

2/ 23/22

1.12.7.28.5.2

402

ncarcerated Schedu ed Video Connect - Go•Uve (Washington Corrections Center for Women
(>NCCW)

382fs-1d ,
399

Project Manager (PM)

1 Day

6/16/ 22

6/16/ 22

1.13

403

1 Day

8/19 /22

8/ 22/22

1.13.1

404

Confirm Regu alory and Bi ing Tab e ticket assignments are Reso ved

23fs+2d

Project Manager (PM)

1 Day

8/19 /22

8/ 22/22

1.13.2

405

Cosing Activities

23fs+-2d

Project Manager (PM)

1 Day

8/19 /22

8/ 22122

Project Wrap-up

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Page 24 of 280

Predictive Heat Maps
WCCW and MCCCW

P-25419

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K11720 - Attachment E - Project Plan

Page 25 of 280

Washington Corrections Center For Women, WA Predictive Heat mapping
5/17/2021

Purpose
To Simulate adequate coverage in the designated area that where selected by the facility.

The simulation has been created to demonstrate RF coverage of a specific area to give you a
prediction of what the signal strength could be with the selected AP placement.
This is only a prediction and could change from an onsite survey due to the lack of structure
information and what would be physically in the facility. The purpose of the survey is to determine
the number and placement of wireless access points necessary to provide adequate coverage for
the entire building.

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K11720 - Attachment E - Project Plan

Page 26 of 280

Contents
Washington Corrections Center For Women, WA Predictive Heat mapping ................................................. 1
Predictive Heat Map ..................................................................................................................................... 3
Coverage areas ..........................................................................................................................................12
X Unit A/B 1st Floor ......................................................................................................................................12
X Unit A/B 2nd Floor .....................................................................................................................................13
J Unit A/B/C/D .............................................................................................................................................13
L Unit A/B/C/D.............................................................................................................................................13
K Unit A/B/C/D ............................................................................................................................................14
G Unit 1st FLoor ...........................................................................................................................................15
G Unit 2nd Floor ...........................................................................................................................................15
G Unit 3rd Floor............................................................................................................................................16
Z Unit 1st Floor ............................................................................................................................................16
Z Unit 1st Floor ............................................................................................................................................17
W Unit .........................................................................................................................................................17
U Unit Gym .................................................................................................................................................18
AA Unit Infirmary .........................................................................................................................................18
Outdoor Coverage ......................................................................................................................................19

P-25419

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Predictive Heat Map
Below is the predictive wireless test t hat was performed to provide coverage. The bar signal level
was brought down to -60dBm. The antenna on a tablet will be slightly weaker, so you can add a
buffer of about -10 to -1 SdBm to estimate what the tablet wi ll be receiving from the Ruckus device.
The dark grey locations display the areas that are not receiving proper signal strength, and this
helps us determine direction for designing of the site. The grey locations are called dead zone and
help us better place the APs. Note: this is a predictive survey and is not 100% accurate.
The Maps displayed are layouts for X Unit, J , K, L, and G Unit. The build ings are grouped because
they are identical in structure and design and was not necessary to produce more than one heat
map per structure. Some units are 2 tier and will need to adjust height on AP . NOTE: Total AP
count for site 81 .

G Unit East & West

3 levels open center 1st floor under overhang in nema box if needed.2APs per side 4 APs total for
1st level.
•

I

I

J

I

..,
Q

- 10
·20
-30

-40
. 50

--60
-70

..,
-80

-90
- 100

~
t'H,tllJ
~

P-25419

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K11720 - Attachment E - Project Plan

Page 28 of 280

3rd Floor in G unit AP will be hung 5 ft from ceiling and 10-15ft from walkway.
to cover 3rd and 2 nd level 1 in programs 2 APs per side 5 APs total.

J, K, & L Unit

1 level building with 1 AP per wing with day room area . J 9 total APs, K 8 total APs and L with 7
total APs. Any open bay living area will receive 1 AP per. Total for all 3 units are 24 total APs.

:hannels

Selected APs ·1 &

P-25419

000136

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X UnitA/B
2 tier building with 4 AP per wing with open area. 1 AP will be added in the lobby area. 9 total Aps
for building. AP will be hung 5 ft from ceiling and 10-1 Sft from wa lkway.

hannels

Selected APs 16

ZUnit
2 tier bui lding with 12 AP that will cover cells and open area.3 A ps will cover outdoor rec area. 15
total Aps for building. AP will be hung 5 ft from ceili ng and 10-1 Sft from wa lkway.

X
Signal
(dBm)

0
(36

·10
·20

·30

·40
·50
·60
-70
-80
-90

P-25419

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WUnit

1 level building with 3 AP to cover cells and open area. 3 total Aps for building. AP will be ceiling
mounted.

U Unit Gym

1 level building with 2 AP to cover classrooms ceiling mounted. 2 AP in gym will be mounted on
wall with angle mounts 15ft-20ft high. 4 total Aps for building.
X
Signal
(dBm)
0
-10

-20
·30
· 40
-60
-60

-70
-80

-90

P-25419

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AA Unit Medical
1 level building with cells in medical area. 5 AP will be ceiling mounted to cover cells. 5 total Aps
for building .
X

Signal
(d Bm)
0

-10
-20
-30
-40
-50

-60
-70
-80

-90

Outdoor areas

J , K, and L unit will have 1 on each end of the building to cover outdoor areas. D and X will have 1
on the outside of their units. X and AA will have 2 on the exterior to cover outside areas. 1 AP wi ll
be added in the lobby area.12 total Aps for all outside coverage area.

X

P-25419

000139

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Page 32 of 280

Coverage areas
Living area, day rooms

X Unit A /8 1st Floor

~

........,..

McOUM ¥L\.!Nm _.11
!IOCIMI Q01'1111 tO"'-

.K~ U:1 ....Al't•UCAI.

P-25419

000140

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Page 33 of 280

X Unit A/8 2 nd Floor

'/fCYJI,• CUIJJ'"lf.fG "1fD1L M -:rra.:r r ~

-=-o:-.., j ~';)o::;..ao lo - •l
:!;..'.U- !Ill c;~.=i,i,:- -

WlGW - 6UJLCIIJG _
l,flf. ~ .:,;.J,..!n 11~:: ,H:;

--r

L Unit A/8/C/D
Living area and day room
P-25419

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Page 34 of 280

\\.ct:W -C I C! ..t;I

l.ldl S!i..01!:JTT i.lOO~it,:
r .X V • C,:.C, 10 · 1-lGU" l:'V

P-25419

000142

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Page 35 of 280

G Unit 1st Floor
Living area and day room

G Unit 2 nd Floor
Living area and day room

P-25419

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Page 36 of 280

Z Unit 1st Floor
Living area and day room

WUnit
Living area and day room

P-25419

000144

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Page 37 of 280

G Unit 3rd Floor
Living area and day room

Z Unit 1st Floor
Living area and day room
P-25419

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U Unit Gym
Gym and classrooms

AA Unit Infirmary

P-25419

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Page 39 of 280

Outdoor Coverage

P-25419

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Page 40 of280

Mission Creek Corrections Center, WA Predictive Heat mapping
5/10/2021

Purpose
To Simulate adequate coverage in the designated area that where selected by the facility.

The simulation has been created to demonstrate RF coverage of a specific area to give you a
prediction of what the signal strength could be with the selected AP placement.
This is only a prediction and could change from an onsite survey due to the lack of structure
information and what would be physically in the facility. The purpose of the survey is to determine
the number and placement of wireless access points necessary to provide adequate coverage for
the entire building.

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Contents
Mission Creek Corrections Center, WA Predictive Heat mapping ................................................................. 1
Predictive Heat Map ..................................................................................................................................... 3
Coverage areas ........................................................................................................................................... 7
Mission ........................................................................................................................................................ 7
Bear ............................................................................................................................................................. 7
Gold ............................................................................................................................................................. 8
Outdoor coverage ........................................................................................................................................ 9

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Predictive Heat Map
Below is the predictive wireless test that was performed to provide coverage. The bar signal level
was brought down to -60dBm. The antenna on a tablet will be slightly weaker, so you can add a
buffer of about -10 to -1 SdBm to estimate what the tablet will be receiving from the Ruckus device.
The dark grey locations display the areas that are not receiving proper signal strength, and this
helps us determine direction for designing of the site. The grey locations are called dead zone and
help us better place the APs. Note: this is a predictive survey and is not 100% accurate.
The Maps displayed are layouts for Mission, Bear, and Gold. The buildings are grouped because
they are identical in structure and design and was not necessary to produce more than one heat
map per structure. Some units are 2 tier and will need to adjust height on AP . NOTE: Total AP
count for site 23.

Mission
1 level unit with 4 wings 1 Aps per wing with day room and 2 for open areas. 6 total Aps for building
X

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Bear and Gold
1 level building with 1 AP per wing with day room area, 10 total Aps for building
X
Signal

(dBm)
0
-10
-20
-30
-40
-50
-60
-70
-80
-90

Gym
1 level building with 2 AP to cover gym floor. 2 total Aps for building

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Outdoor Coverage

2 on building 5, 2 on building 4 and 1 on building 1.5 tota l Aps for outdoor ground coverage.

X
Signal
(dBm)

0
-10
-20
-30
-40
-50
-60
-70
-80
-90

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Coverage areas
Living area, day rooms

Mission

Bear
Living area and day room

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Gold
Living area and day room

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Page 47 of280

Outdoor coverage

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Page 48 of 280

“Proof of Concept” Success Measures and Reporting
Duration:
Securus will first deploy the Securus solution as described in the SOW and requirements documents
including the deployment of the new JP6 tablets for each eligible incarcerated individual at Mission Creek
Corrections Center for Women (MCCCW) and Washington Corrections Center for Women (WCCW) as
determined by DOC policy. The proof-of-concept evaluation period is anticipated to be no longer than 90
days. During the deployment phase at MCCCW and WCCW, Securus will also begin implementation
activities at other facilities to pre-position infrastructure and equipment. Following the up to 90-day proofof concept period, Securus will implement services at all remaining facilities.
Securus will have deployed one (1) tablet administrator for the purpose of interfacing with incarcerated
individuals regarding tablet issues and troubleshooting network related service issues.
Securus will complete all required integration, as proposed, with Washington DOC inmate banking and
commissary systems as well as the offender management system to ensure full interoperability between
Securus systems and WA DOC legacy systems.
Required Results:
During the Proof of Concept installation and implementation period these metrics will be delivered on a
monthly basis during the weekly status meetings (unless frequency is otherwise specified below). After
successfully meeting the requirements of the Proof of Concept, Securus will report these measures during
the quarterly business meeting.
Customer Service – Friends and Family
• Friends and family portal: Securus will provide 99% monthly uptime of the Securus portal for friends
and family members
• Securus will report the average Customer Satisfaction (CSAT) rating to the Department monthly.
Customer Service – Incarcerated Individuals – reporting on a monthly basis
• Incarcerated individual’s Support Request resolution times to match annual SLA terms.
Customer Service – Facility Technical Support
• Service response times and resolution will be achieved as outlined in the Priority 1, 2 and 3
requirements of the Service Level Agreement
• Reporting on a monthly basis
o User support desk ticket report will include the following:
 Number of tickets opened;
 Number of tickets resolved;
 Number of tickets closed;
 Average time to initial response;
 Average time to resolution;
Unity Tablet Program
• Wireless Access Points (WAPs) will provide 99% monthly uptime
• E-Messaging: all emails will be delivered within one hour of availability in the Securus email system;
assumes auto release email
o E-Mail gaps should not exist, unless deleted by end user
P-25419 000156
• Securus will provide monthly reporting validating the previous months free stamp distribution data
K11720 - Attachment E - Project Plan

Page 49 of 280

•

Music, Games and other previously purchased content will be delivered to new Unity tablets
o Content gaps will exist
o Incompatible content will be identified before installs with like content being made available
o Credits will be issued to incarcerated individuals for any previously purchased content not able
to be delivered

NextGen SCP – Incarcerated Individual Telephone Calling
• Securus will ensure that all Configurations, Integrations, Interfaces, Extensions, and all other softwarebased deliverables required to be included are deployed.
• A check list of all deliverables included in the Project Plan will be validated and accepted by the
Department within 30 days of implementation
Securus Video Connect (SVC)
• Securus will provide monthly reports showing performance measures
• Securus will provide SVC metrics monthly that show overall visits and percentage of visits with issues
o Better than 95% of visits free of issues on facility side
NexGen SCP:
• 99% uptime guarantee
SVC:
• 99% uptime guarantee
ConnectUS:
• 98% uptime guarantee
Call Center:
• 99% availability guaranteed
Tablet (back office):
• User interface: 99% uptime guarantee
• Network: 99% uptime guarantee
• Platform: 99% uptime guarantee
Mobile Apps:
• 99% uptime guarantee
NOTE: Uptime percentages are on a monthly basis for a rolling 12-months.

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Phase 2:
Project Plan Project Plan, Deliverables, and
Milestones
SCCC, WSP, CRCC, AHCC, MCC, CBCC, OCC, CCCC, LCC, WCC

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SECURUS h c h'11Jlot1•e'..

WA DOC JPay t o Unity Migratio n Ph ase II - Exp o rted Tasks

WBS

Tasl(
Number

Plenned
S18rt Date

Planned
Completion
Date

328.25
Days

9/26/22

1/15/24

Project Manager (PM)

2 Days

9/26/22

9/27/22

2ss

Project Manager (PM)

2 Days

9/26/22

9/27/22

Predecessor

s

Name

Core Project Pan

~
I

Assigned

Pin Dur

r---

1.1

2

Acknow edge Ticket Assignment(s)

1.2

3

Search Workfront for Other Projects for Agency (Refer to Workf ow Specia is! with conf icts)

1.3

4

Review and Confirm Scope ofWor1< (SOW)

2ss

Project Manager (PM)

2 Days

9/26/22

9/27/22

1.4

5

Request t o Te ecom Team for Eva uation

4

Project Manager (PM)

2 Days

9/28/22

9/29/22

1.5

6

Make a necessary updates to Project Detai s > Custom Forms

4

Project Manager (PM)

1 Day

9/28/22

9/28/22

1.6

7

Attach Temp ates in this order

4Days

9/28/22

10/3/22

1.6.1

8

Attach Te ecom Temp ate Line 23 (ONLY F Te ecom says an order is needed)

1.6.2

9

Attach Equipment Ordering Temp ate Line 23 ( f Needed)

1.6.3

10

Attach Securus Debit Temp ate Line 23 ( f Needed)

1.6.4

11

1.6.5

I
I

5

Project Manager (PM)

2 Days

9/30/22

10/3/22

3

Project Manager (PM)
,-.-

2 Days

9/28/22

9/29/22

3

Project Manager (PM)

2 Days

9/28/22

9/29/22

Attach Products & Feature Temp ates Line 23 (As Needed)

3

Project Manager (PM)

2 Days

9/28/22

9/29/22

12

Add Additiona Sites to GO L VE tasks for EVERY product/feature

3

Project Manager (PM)

2 Days

9/28/22

9/29/22

1.6.6

13

Updat e Project Pan, Change Project Status to 'Staffing" once Staffed Change to 'Active•

11, 9

Project Manager (PM)

1 Day

9/30/22

9/30/22

1.7

14

2 Days

10/ 4/22

10/ 5/22

1.7.1

15

Assign mp ementations Specia ist ( S) As Needed

7

2 Days

10/ 4/22

10/ 5/22

1.7.2

16

Assign ntegrations team ( C and NT) As Needed

7

ntegrations Supervisor

2 Days

10/ 4/22

10/ 5/22

1.7.3

17

Assign mp ementations Site Engineer ( SE) As Needed

7

mp ementation Site
Engineer ( SE) Supervisor

2 Days

10/ 4/22

10/ 5/22

1.7.4

18

Assign Fie d Service Tectt resource As Needed

7

Fie d Service Manager

2 Days

10/4/22

10/ 5/22

r

I

St aff the Pan
mp ementation
Supervisor (SUP)
,-

(FSM)
1.8

19

ntema Kick Off Ca (or Emai)

13fs+3d

Project Manager (PM)

1 Day

10/6/22

10/6/22

1.9

20

Externa Kick Off Ca (or Emai)

19fs+1d

Project Manager (PM)

1 Day

10/10/ 22

10/10/22

1.10

21

Base ine Project Pan

20ss

Project Manager (PM)

1 Day

10/10/22

10/10/22

1.11

22

Host Agency ntegration Meeting ( f Needed)

20fs+2d

Project Manager (PM)

1 Day

10/13/22

10/13/22

1.12

23

ATTACH All TEMPLATES HERE

325.25
Days

9/26/22

1/10/24

I
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]

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Page 52 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)

WBS

Tasl(
Number

1.12.1

24

1.12.1.1

25

TElfCOM-..•Set tile predecessor of this task to "Request to Te ecom Team for Eva uation,...

1.12.1.2

26

TELECOM-Request Te ecom So ution/So ution is de ivered

1.12.1.2.1

27

1.12.1.3

28

TELECOM-Emal Tech Support and Te ecom Esca ations team that TTU is occurring and equipment
may be temporari y down

1.12.1.4

29

TELECOM- nsta and Provision circuit

1.12.1.4.1

30

1.12.1.5

31

Predecessor
s

Neme

........._

Assigned

Te ecom Transport De lvery
5

TElfCOM-Request Te ecom So ution (Airway Heigtrts Corrections Center (AHCC)

TELECOM-Notify NOC that Te ecom TTU is compete and new te ecom circuit is on ine and in use

Plenned
StertDate

Planned
Completion
Dete

47 Days

9/30/22

12/7/22

1 Day

9/30/22

9/30/22

45 Days

9/30/22

12/5/22

r

Project Manager (PM)

1 25ss

Project Manager (PM)

45 Days

9/30/22

12/5/22

27

Project Manager (PM)

1 Day

12/6/22

12/6/22

1 Day

12/6/22

12/6/22

Fie d Service Tech (FST)

1 Day

12/6/22

12/6/22

Sr. nsta ation Support
Tech (Sr. S)

1 Day

12/7/22

12/7/22

172
Days

10/11/22

6/15/23

1 Day

10/11/22

10/11/22

1 Day

10/12/22

10/12/22

Project Manager (PM)

1 Day

10/12/22

10/12/22

Project Manager (PM)

1 Day

10/12/22

10/12/22

Project Manager (PM)

1 Day

10/12/22

10/12/22

Proiect Manager (PM)
,---

1 Day

10/12/22

10/12/22

Project Manager (PM)

1 Day

10/12/22

10/12/22

Project Manager (PM)

1Day

10/12/22

10/12/22

3

Project Manager (PM)

1 Day

10/12/22

10/12/22

33

Project Manager (PM)

1 Day

10/12/22

10/12/22

I

TElfCOM- nsta and provision circuit {Airway Heights Corrections Center (AHCC)

Ptn Dllr

f,
0

----

1.12.2

32

Equipment Ordering and nsta

____.

---

EOU PMENT-•..set the predecessor of this Equipment Ordering task to Extema Kickoff'..

--~

1.12.2.1

33

1.12.2 .2

34

1.12.2.2.1

35

EOU PMENT-Request and Receive Heat Mapping (Washington Corrections Center (WCCM)

33

1.12.2 .2.2

36

EOU PMENT-Request and Receive Heat Mapping (Cedar Creek Corrections Center (CCCC)

33

1.12.2.2.3

37

EOU PMENT-Request and Receive Heat Mapping (Larch Corrections Center (LCC)

1.12.2 .2.4

38

EOU PMENT-Request and Receive Heat Mapping (Stafford Creek Corrections Center (SCCC)

1.12.2.2.5

39

EOU PMENT-Request and Receive Heat Mapping (0 ympic Corrections Center (OCC)

1.12.2 .2.6

40

EOU PMENT-Request and Receive Heat Mapping (Airway Heights Corrections Center (AHCC)

1.12.2.2.7

41

EOU PMENT-Request and Receive Heat Mapping (Coyote Ridge Corrections Center (CRCC)

1.12.2 .2.8

42

EOU PMENT-Request and Receive Heat Mapping (Washington State Penitentiary (WSP)

1.12.2.2.9

43

EOU PMENT-Request and Receive Heat Mapping (Monroe Corrections Comp ex (MCC)

33

Project Manager (PM)

1 Day

10/12/22

10/12/22

1.12.2 .2.10

44

EOU PMENT-Request and Receive Heat Mapping (Ca am Bay Corrections Center (CBCC)

33

Project Manager (PM)

1 Day

10/12/22

10/12/22

1.12.2.3

45

5Days

10/12/22

10/18/22

1.12.2.3.1

46

Project Manager (PM)

5Days

10/12/22

10/18/22

1.12.2.3.2

Project Manager (PM)

5Days

10/12/22

10/18/22

Project Manager (PM)

5Days

10/12/22

10/18/22

3

Project Manager (PM)

5Days

10/12/22

10/18/22

33

Project Manager (PM)

5Days

10/12/22

10/18/22

---

EOU PMENT: Request Heat Mapping

Project Manager (PM)

-

r;-

~
~
3

-

EOU PMENT: Request Site Survey
EOU PMENT-Request and Receive Site Survey (Washington Corrections Center (WCCM)

L::_

47

EOU PMENT-Request and Receive Site Survey (Cedar Creek Corrections Center (CCCC))

33

1.12.2.3.3

48

EOU PMENT-Request and Receive Site Survey {Larch Corrections Center (LCC))

1.12.2.3.4

49

EOU PMENT-Request and Receive Site Survey (St afford Creek Corrections Center (SCCC)

1.12.2.3.5

50

EOU PMENT-Request and Receive Site Survey (0 ympic Corrections Center (OCC)

P-25419

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~

-

000160

Page2
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Page 53 of 280

WA DOC JPay t o Unity Migration Ph ase II - Exp o rted Tasks (cont'd)
Predecessor
s

Assigned

Pin Dllr

Plenned
StertDate

Planned
Completion
Dete

33

Project Manager (PM)

5Days

10/12/22

10/18/22

Project Manager (PM)

5Days

10/12/22

10/18/22

33

Project Manager (PM)

5 Days

10/12/22

10/18/22

33

Project Manager (PM)

5Days

10/12/22

10/18/22

33
,---

Project Manager (PM)

5Days

10/12/22

10/18/22

10 Days

10/19/22

11/1/22

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

47

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

EOU PMENT-Create S-BOM > get Fie d approva > attach S-BOM > 'update' PM > reso ve ticket
assignment and WF (Larch Corrections Center (LCC)

48

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

60

EOU PMENT-Create S-BOM > get Fie d approva > attach S-BOM > 'update' PM > reso ve ticket
assignment and WF (Stafford Creek Corrections Center (SCCC)

49

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/V22

1.12.2.4.5

61

EOU PMENT-Create S-BOM > get Fie d approva > attach S-BOM > ' update' PM > reso ve ticket
assignment and WF (0 ympic Corrections Center (OCC)

50

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11Iv22

1.12.2.4.6

62

EOU PMENT-Create S-BOM > get Fie d approva > attach S-BOM > ' update' PM > reso ve ticket
assignment and WF (Airway Heights Corrections Center (AHCC)

51

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11Iv22

1.12.2.4.7

63

EOU PMENT-Create S-BOM > get Fie d approva > attach S-BOM > ' update' PM > reso ve ticket
assignment and WF (Coyote Ridge Corrections Center (CRCC)

52

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/V22

1.12.2.4.8

64

EOU PMENT-Create S-BOM > get Fie d approva > attach S-BOM > ' update' PM > reso ve ticket
assignment and WF (Washington State Penitentiary (WSP)

53

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/V22

1.12.2.4.9

65

EOU PMENT-Create S-BOM > get Fie d approve > attach S-BOM > 'update'' PM > reso ve ticket
assignment and WF (Monroe Correctiona Comp ex (MCC)

54

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

1.12.2.4.10

66

EOU PMENT-Create S-BOM > get Fie d approve > attach S-BOM > ' update' PM > reso ve ticket
assignment and WF (C a am Bay Corrections Center (CBCC)

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

1.12.2.5

67

10 Days

10/19/22

11/V22

1.12.2 .5.1

68

EOU PMENT-Creete NOS and Port Termination forms for project (Washington Corrections Center
(WCCM)

46

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

1.12.2 .5.2

69

EOU PMENT-Creete NOS and Port Termination forms for project (Cedar Creek Corrections Center
(CCCC)

47

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

1.12.2 .5.3

70

EOU PMENT-Crea1e NOS and Port Termination forms for project (Larch Corrections Center (LCC)

48

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

1.12.2 .5.4

71

EOU PMENT-Crea1e NOS and Port Termination forms for project (Stafford Creek Corrections
Center (SCCC)

49

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

1.12.2 .5.5

72

EOU PMENT-Crea1e NOS and Port Termination forms for project (0 ympic Corrections Center
(OCC)

F

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

WBs

Tasl(
Number

1.12.2.3.6

51

EOU PMENT-Request end Receive Site Survey (Airway Heights Corrections Center (AHCC)

1.12.2.3.7

52

rou eMa« • ..,,.,, ,_, • ~ S<o So=y (Co,o" "'9•

1.12.2.3.8

53

EOU PMENT-Request and Receive s,te Survey (Washington State Penitentiary (WSP)

1.12.2.3.9

54

EOU PMENT-Request end Receive Site Survey (Monroe Correct1ona Comp ex (MCC)

1.12.2.3.10

55

1.12.2 .4

56

1.12.2.4.1

57

EOU PMENT-Create S-BOM > get Fie d approva > attach S-BOM > 'update' PM > reso ve ticket
assignment and WF (Washington Corrections Center (WCCM)

~

1.12.2.4.2

58

EOU PMENT-Create S-BOM > get Fie d approva > attach S-BOM > 'update' PM > reso ve ticket
assignment and WF (Cedar Creek Corrections Center (CCCC)

I

1.12.2.4.3

59

1.12.2.4.4

Neme

--

'°"""'""' ,~,., (C«cq ~

EOU PMENT-Request end Receive Site Survey (Ca am Bay Corrections Center (CBCC)
EOU PMENT: Create S-BOM

_1

EOU PMENT: Create NOS and Port Term forms

P-25419

0 Adobe workfront

~

000161

Page3
K11720 -Attachment E - Project Plan

Sep 27 2021 4:49 pm EDl
Page 54 of 280

WA DOC JPay t o Unity Migration Ph ase II - Exp o rted Tasks (cont'd)
Assigned

Pin Dur

P1enned
StertDate

Plenned
Completion
Dete

mp ementalion Site
Engineers ( SE)

10 Days

10/19/22

11/ V22

mp ementalion Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

53

mp ementalion Site
Engineers ( SE)

10 Days

10/19/22

1V1/22

EOU PMENT-Create NOS and Port Termination forms for project (Monroe Correctiona Comp ex
{MCC)

54

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

EOU PMENT-Create NOS and Port Termination forms for project (Ca am Bay Corrections Center
{CBCC)

55

mp ementation Site
Engineers ( SE)

10 Days

10/19/22

11/1/22

1 Day

11/2/22

11/ 2/22

mp ementation Site
Engineers ( SE)

1 Day

11/2/22

11/2/22

mp ementation Site
Engineers ( SE)

1 Day

11/2/22

11/2/22

70

mp ementation Site
Engineers ( SE)

1 Day

11/2/22

11/2/22

71

mp ementalion Site
Engineers ( SE)

1 Day

11/2/22

11/ 2/22

mp ementalion Site
Engineers ( SE)

1 Day

11/2/22

11/2/22

mp ementalion Site
Engineers ( SE)

1 Day

11/2/22

11/2/22

mp ementation Site
Engineers ( SE)

1 Day

11/2/22

11/2/22

mp ementalion Site
Engineers ( SE)

1 Day

11/2/22

11/ 2/22

76

mp ementalion Site
Engineers ( SE)

1 Day

11/2/22

11/2/22

77

mp ementalion Site
Eng ineers ( SE)

1 Day

11/2/22

11/2/22

1 Day

11/2/22

11/ 2/22

Predecessor
s

WBS

Tesl(
Number

1.12.2.5.6

73

EOU PMENT-Create NOS and Port Termination forms for project (Airway Heights Corrections
Center (AHCC)

1.12.2.5.7

74

EOU PMENT-Create NOS and Port Termination forms for project (Coyote Ridge Corrections
Center (CRCC)

1.12.2.5.8

75

EOU PMENT-Create NOS and Port Termination forms for project (Washington State Penitentiary
(WSP)

1.12.2.5.9

76

1.12.2.5.10

77

1.12.2.6

78

1.12.2.6.1

79

EOU PMENT-Assign P Addresses Subnet and submit BARFs for project (Washington Corrections
Center (WCCM)

1.12.2.6.2

80

EOU PMENT-Assign P Addresses Subnet and submit BARFs for project (Cedar Creel< Corrections
Center (CCCC)

1.12.2.6.3

81

EOU PMENT-Assign P Addresses Subnet and submit BARFs for project (larch Corrections
Center (LCC)

1.12.2 .6.4

82

EOU PMENT-Assign P Addresses Subnet and submit BARFs for project (Stafford Creel<
Corrections Center (SCCC)

1.12.2 .6.5

83

EOU PMENT-Assign P Addresses Subnet and submit BARFs for project (0 ympic Corrections
Center (OCC)

1.12.2 .6.6

84

EOU PMENT-Assign P Addresses Subnet and submit BARFs for project (Airway Heights
Corrections Center {AHCC)

Neme

F

EOU PMENT: Assign Ps

~

-

69

'

F
,---

1.12.2.6.7

1.12.2.6.8

85

86

EOU PMENT-Assign P Addresses Subnet and submit BARFs for project (Coyote Ridge
Corrections Center (CRCC)
EOU PMENT-Assign P Addresses Subnet and submit BARFs for project (Washington State
Penitentiary (WSP)

1.12.2 .6.9

87

EOU PMENT-Assign P Addresses Subnet and submit BARFs for project (Monroe Correctiona
Comp ex (MCC)

1.12.2.6.10

88

EOU PMENT-Assign P Addresses Subnet and submit BARFs for project (Ca am Bay Corrections
Center (CBCC)

1.12.2.7

89

1.12.2.7.1

90

EOU PMENT-Emai Port Term and P nfo to Fie d (Washington Corrections Center (WCCM)

1.12.2.7.2

91

EOU PMENT-Emai Port Term and P nfo to Fie d (Cedar Creek Corrections Center (CCCC)

1.12.2.7.3

92

f

74

-

I

EOU PMENT: Emai Port Term and p info lo Fie d

EOU PMENT-Emai Port Term and P nfo to Fie d (Larch Corrections Center (LCC)

P-25419

Q Adobe Workfront

74

I

-

-

68

mp ementation Site
Engineers ( SE)

1 Day

11/2/22

11/2/22

69

mp ementation Site
Engineers ( SE)

1 Day

11/2122

11/2/22

mp ementation Site
Engineers ( SE)

1 Day

11/2/22

11/2/22

F

-

--

000162

Page4
K11720 -Attachment E - Project Plan

Sep 27 2021 4:49 pm EOl
Page 55 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)
Assigned

Pin our

P111nned
Start Date

Plenned
Completion
Dete

mp ementalion Site
Engineers ( SE)

1 Day

11/ 2/22

11/2/22

mp ementalion Site
Engineers ( SE)

1 Day

11/ 2/22

11/ 2/22

mp ementalion Site
Engineers ( SE)

1 Day

11/ 2/22

11/2/22

74

mp ementalion Site
Engineers ( SE)

1 Day

11/ 2/22

11/ 2/22

EOU PMENT-Emai PortTerm and P nfo to Fie d (Wasllington Slate Penitentiary (WSP)

75

mp ementalion Site
Engineers ( SE)

1 Day

11/ 2/22

11/ 2/22

98

EOU PMENT-Emai PortTerm and P nfo to Fie d (Monroe Correctiona Comp ex (MCC)

76

mp ementalion Site
Engineers ( SE)

1 Day

11/ 2/22

11/ 2/22

1.12.2.7.10

99

EOU PMENT-Emai Port Term and P nfo to Fie d (Ca am Bay Corrections Center (CBCC)

77

mp ementalion Site
Engineers ( SE)

1 Day

11/ 2/22

11/2/22

1.12.2.8

100

3 Days

11/ 2/22

11/4/ 22

1.12.2.8.1

101

EOU PMENT-TABLET NSTALLS: Host tab et network design review meeting with SE, SR. Sand
ROC (Washington Corrections Center (WCCM)

Project Manager (PM)

3 Days

11/2/22

11/4/ 22

1.12.2.8.2

102

EOU PMENT-TABLET NSTALLS: Host tab et network design review meeting with SE, SR. Sand
ROC (Cedar Creel< Corrections Center (CCCC)

58

Project Manager (PM)

3 Days

11/2/22

11/4/ 22

1.12.2.8.3

103

EOU PMENT-TABLET NSTALLS: Host tab et network design review meeting with SE, SR. Sand
ROC (Larch Corrections Center (LCC)

59

Project Manager (PM)

3 Days

11/2/22

11/ 4/ 22

1.12.2.8.4

104

EOU PMENT-TABLET NSTALLS: Host tab et network design review meeting with SE, SR. Sand
ROC (Stafford Creel< Corrections Cent er (SCCC)

60

Project Manager (PM)

3 Days

11/2/22

11/4/ 22

1.12.2.8.5

105

EOU PMENT-TABLET NSTALLS: Host tab et network design review meeting with SE, SR. Sand
ROC (0 ympic Corrections Center (OCC)

61

Project Manager (PM)

3 Days

11/2/22

11/4/22

1.12.2.8.6

106

EOU PMENT-TABLET NSTALLS: Host tab et network design review meeting with SE, SR. Sand
ROC (Airway Heights Corrections Center (AHCC)

62

Project Manager (PM)

3 Days

11/2/22

11/4/ 22

1.12.2.8.7

107

EOU PMENT-TABLET NSTALLS: Host tab et network design review meeting with SE, SR. Sand
ROC (Coyote Ridge Corrections Center (CRCC)

63

Project Manager (PM)

3 Days

11/2/22

11/4/ 22

1.12.2.8.8

108

EOU PMENT-TABLET NSTALLS: Host tab et network design review meeting with SE, SR. Sand
ROC (Washington State Penitentiary (WSP)

64

Project Manager (PM)

3 Days

11/2/22

11/4/ 22

1.12.2.8.9

109

EOU PMENT-TABLET NSTALLS: Host tab et network design review meeting with SE, SR. Sand
ROC (Monroe Correctiona Comp ex (MCC)

65

Project Manager (PM)

3 Days

11/2/22

11/4/22

1.12.2.8.10

110

EOU PMENT-TABLET NSTALLS: Host tab et network design review meeting with SE, SR. Sand
ROC (C a am Bay Corrections Center (CBCC)

66

Project Manager (PM)

3 Days

11/2/22

11/4/ 22

1.12.2 .9

111

1 Day

11/7/22

11/7/22

1.12.2.9.1

112

EOU PMENT-Financia y Approve S-BOM (Washington Corrections Cent er (WCCM)

Project Manager (PM)

1 Day

11/7/22

11/7/22

1.12.2 .9.2

113

EOU PMENT-Financia y Approve S-BOM (Cedar Creel< Corrections Center {CCCC)

Project Manager (PM)

1 Day

11/7/22

11/7/22

Tesk

Predecessor
s

WBS

Number

1.12.2.7.4

93

EOU PMENT-Emai PortTerm and P nfo to Fie d (Stafford Creel< Corrections Center (SCCC)

1.12.2.7.5

94

EOU PMENT-Emai PortTerm and P nfo to Fie d (0 ympic Corrections Center (OCC)

1.12.2.7.6

95

EOU PMENT-Emai PortTerm and P nfo to Fie d (Airway Heigllts Corrections Center (AHCC)

1.12.2.7.7

96

EOU PMENT-Emai PortTerm and P nfo to Fie d (Coyote Ridge Corrections Center (CRCC)

1.12.2.7.8

97

1.12.2.7.9

Neme

EOU PMENT: TABLET Network Design Review Meeting

~r

-

F-

r

r

EOU PMENT: Financia y Approve S-BOM

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102,58

I

000163

Page 5
K11720 -Attachment E - Project Plan

Sep 27 2021 4:49 pm EDl
Page 56 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)
Predecessor
s

Assigned

Pin our

P111nned
Start Date

Plenned
Completion
Dete

EOU PMENT-Financie y Approve S-BOM (Lerch Corrections Center (LCC)

103, 59

Project Manager (PM)

1 Dey

11/7/22

110/22

115

EOU PMENT-Financie y Approve S-BOM (Stefford Creel< Corrections Center (SCCC)

104, 60

Project Manager (PM)

1 Dey

11/7/22

11/7/22

1.12.2.9.5

116

EOU PMENT-Financie y Approve S-BOM (0 ympic Corrections Center (OCC)

105, 61

Project Manager (PM)

1 Dey

11/7/22

11/7122

1.12.2 .9.6

117

EOU PMENT-Financie y Approve S-BOM (Airway Heights Corrections Center {AHCC)

106, 62
,---

Project Manager (PM)

1 Dey

11/7/22

11/7/22

1.12.2.9.7

118

EOU PMENT-Financie y Approve S-BOM (Coyote Ridge Corrections Center (CRCC)

107, 63

Project Manager (PM)

1 Dey

11/7/22

11/7/22

1.12.2 .9.8

119

EOU PMENT-Financie y Approve S-BOM (Washington State Penitentiary (WSP)

Project Manager (PM)

1 Day

11/7/22

11/7/22

Project Manager (PM)

1 Day

11/7/22

11/7122

Project Manager (PM)

1 Day

11/7/22

11/7/22

1 Day

11/8/22

11/8/22

was

Tesl(
Number

1.12.2.9.3

114

1.12.2.9.4

Neme

-

~ "

1.12.2.9.9

120

EOU PMENT-Financie y Approve S-BOM (Monroe Corrections Comp ex (MCC)

1.12.2 .9.10

121

EOU PMENT-Financie y Approve S-BOM (Ca am Bay Corrections Center (CBCC)

1.12.2.10

122

1.12.2 .10.1

123

EOU PMENT-Creete Sa es Order, Attach to Worl<front, Get nterna Approve (Washington
Corrections Center (WCCM)

112

Project Manager (PM)

1 Day

11/8/22

11/8/22

1.12.2 .10.2

124

EOU PMENT-Create Sa es Order, Attach to Worl<front, Get nterne Approve (Cedar Creel<
Corrections Center (CCCC)

113

Project Manager (PM)

1 Day

11/8/22

11/8/22

1.12.2 .10.3

125

EOU PMENT-Creete Sa es Order, Attach to Worl<front, Get nterna Approve (Larch Corrections
Center (LCC)

114

Project Manager (PM)

1 Day

11/8/22

11/8/22

1.12.2 .10.4

126

EOU PMENT-Creete Sa es Order, Attach to Worl<front, Get nterna Approve Stefford Creek
Corrections Center (SCCC)

115

Project Manager (PM)

1 Dey

11/8/22

11/8/22

1.12.2 .10.5

127

EOU PMENT-Create Se es Order, Attach to Worl<front, Get nterne Approve (0 ympic Corrections
Center (OCC)

116

Project Manager (PM)

1 Dey

11/8/22

11/8/22

1.12.2 .10.6

128

EOU PMENT-Creete Se es Order, Attach to Worl<front, Get nterne Approve (Airway Heights
Corrections Center (AHCC)

117

Project Manager (PM)

1 Dey

11/8/22

11/8/22

1.12.2 .10.7

129

EOU PMENT-Creete Se es Order, Attach to Worl<front, Get nterne Approve (Coyote Ridge
Corrections Center (CRCC)

118

Project Manager (PM)

1 Dey

11/8/22

11/8/22

Project Manager (PM)

1 Dey

11/8/22

11/8/22

Project Manager (PM)

1 Dey

11/8/22

11/8/22

Project Manager (PM)

1 Dey

11/8/22

11/8/22

20 Days

11/9/22

12/8/22

Project Manager (PM)

20 Days

11/9/22

12/8/22

65

110, 66
,---

-

EOU PMENT: Create Se es Order and Get nteme Approve

,--

1.12.2 .10.8

130

EOU PMENT-Create Se es Order, Attach to Worl<front, Get nterne Approve (Washington State
Penitentiary (WSP)

119

1.12.2 .10.9

131

EOU PMENT-Create Se es Order, Attach to Worl<front, Get nterne Approve (Monroe Corrections
Comp ex (MCC)

120

-

I
f

,--1.12.2 .10.10

132

1.12.2 .11

133

1.12.2.11.1

134

-....

EOU PMENT-Create Se es Order, Attach to Worl<front, Get nterne Approve (C a am Bay
Corrections Center (CBCCJ

121

EOU PMENT: Submit Sa es Order to Purchasing/Equipment Shipped
EOU PMENT-Submit approved Sa es Order to Purchasing vie ticket; Equipment shipped to site
(Washington Corrections Center (WCCM)

123

I

1.12.2.11.2

135

EOU PMENT-Submit approved Se es Order to Purchasing vie ticket; Equipment shipped to site
(Ceder Creel< Corrections Center (CCCC)

124

Project Manager (PM)

20 Days

11/9/22

12/8/22

1.12.2 .11.3

136

EOU PMENT-Submit approved Se es Order to Purchasing vie ticket; Equipment shipped to site
{Larch Corrections Center {LCC)

125

f Project Manager (PM)

20 Days

11/9/22

12/8/22

P-25419

Q Adobe Workfront

000164

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K11720 -Attachment E - Project Plan

Sep 27 2021 4:49 pm EDl
Page 57 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)

Assigned

Pin Dllr

Plenned
Stert Date

Planned
Completion
Dete

Project Manager (PM)

20 Days

11/9/22

12/8/22

•oa•,~ ""'

20 Days

11/9 /22

12/8/22

8

Project Manager (PM)

20 Days

11/9 /22

12/8/22

EOU PMENT-Submit approved Sa es Order to Purchasing via ticket: Equipment shipped to site
(Coyote Ridge Corrections Center (CRCC)

F

Project Manager (PM)

20 Days

11/9 /22

12/8/22

141

EOU PMENT-Submit approved Sa es Order to Purchasing via ticket: Equipment shipped to site
(Washington state Penitentiary (WSP)

130

Project Manager (PM)

20 Days

11/9 /22

12/8/22

1.12.2.11.9

142

EOU PMENT-Submit approved Sa es Order to Purchasing via ticket; Equipment shipped to site
{Monroe Correctiona Comp ex (MCC)

131

Project Manager (PM)

20 Days

11/9 /22

12/8/22

1.12.2.11.10

143

EOU PMENT-Submit approved Sa es Order to Purchasing via ticket; Equipment shipped to site
(C a am Bay Corrections Center (CBCC)

F

Project Manager (PM)

20 Days

11/9 /22

12/8/22

1 Day

12/9/22

12/9/22

WBS

Tasl(
Number

1.12.2.11.4

137

EOU PMENT-Submit approved Sa es Order to Purchasing via ticket; Equipment shipped to site
(Stafford Creek Corrections Center {SCCC)

1.12.2.11.5

138

EOU PMENT-Submit approved Sa es Order to Purchasing via ticket; Equipment shipped to site
(0 ympic Corrections Center (OCC)

1.12.2.11.6

139

EOU PMENT-Submit approved Sa es Order to Purchasing via ticket; Equipment shipped to site
(Airway Heights Corrections Center (AHCC)

1.12.2.11.7

140

1.12.2.11.8

...

1.12.2.12

144

1.12.2.12.1

145

1.12.2.12.2

Predecessor
s

Neme

--

I

126

~

r. , -

EOU PMENT: Confirm De ivery
EOU PMENT-Confirm a Equipment has been de ivered (Washington Corrections Center (WCCM)

134

Project Manager (PM)

1 Day

12/9/22

12/9/22

146

EOU PMENT-Confirm a Equipment has been de ivered (Cedar Creek Corrections Center (CCCC)

135

Project Manager (PM)

1 Day

12/9/22

12/9/22

1.12.2.12.3

147

EOU PMENT-Confirm a Equipment has been de ivered (Larch Corrections Center (LCC)

136

Project Manager (PM)

1 Day

12/9/22

12/9/22

1.12.2.12.4

148

EOU PMENT-Confirm a Equipment has been de ivered (Stafford Creek Corrections Center
(SCCC)

137

Project Manager (PM)

1 Day

12/9/22

12/9/22

1.12.2.12.5

149

EOU PMENT-Confirm a Equipment has been de ivered (0 ympic Corrections Center (OCC)

Project Manager (PM)

1 Day

12/9/22

12/9/22

1.12.2.12 .6

150

EOU PMENT-Confirm a Equipment has been de ivered (Airway Heights Corrections Cerrter
(AHCC)

Project Manager (PM)

1 Day

12/9/22

12/9/22

1.12.2 .12.7

151

EOU PMENT-Confirm a Equipment has been de ivered (Coyote Ridge Corrections Center (CRCC)

Project Manager (PM)

1 Day

12/9/22

12/9/22

1.12.2.12.8

152

EOU PMENT-Confirm a Equipment has been de ivered (Washington State Penitentiary (WSP)

1

Project Manager (PM)

1 Day

12/9/22

12/9/22

1.12.2 .12.9

153

EOU PMENT-Confirm a Equipment has been de ivered (Monroe Correctiona Comp ex (MCC)

142

Project Manager (PM)

1 Day

12/9/22

12/9/22

1.12.2.12.10

154

143

Project Manager (PM)

1 Day

12/9/22

12/9/22

1.12.2 .13

155

10 Days

12/12/22

12/27/22

1.12.2.13.1

156

EOU PMENT-Schedu e Equipment nsta ation date/time (Washington Corrections Center (WCCM)

145

Project Manager (PM)

10 Days

12/12/22

12/27/22

1.12.2.13.2

157

EOU PMENT-Schedu e Equipment nsta ation date/time (Cedar Creek Corrections Center (CCCC)

146

Project Manager (PM)

10 Days

12/12/22

12/27/22

1.12.2.13.3

158

EOU PMENT-Schedu e Equipment nsta ation date/time (Larch Corrections Center (LCC)

147

Project Manager (PM)

10 Days

12/12/22

12/27/22

1.12.2.13.4

159

EOU PMENT-Schedu e Equipment nsta ation date/time (Stafford Creek Corrections Cerrter
(SCCC)

148

Project Manager {PM)

10 Days

12/12/22

12/27/22

1.12.2 .13.5

160

EOU PMENT-Schedu e Equipment nsta ation date/time (0 ympic Corrections Center (OCC)

Project Manager {PM)

10 Days

12/12/22

12/27/22

--

EOU PMENT-Confirm a Equipment has been de ivered (Ca am Bay Corrections Center (CBCC)

139

~

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EOU PMENT: Schedu e Team to nsta and Configure Equipment

P-25419

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r:;

000165

Page 7
K11720 -Attachment E - Project Plan

Sep 2i 2021 4:49 pm EDl
Page 58 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)
Tasl(
Number

Name

Predecessor
s

Assigned

Pin our

P111nned
SlllrtDllte

Planned
Completion
D11te

1.12.2.13.6

161

EOU PMENT-Schedu e Equipment nsta ation date/time (Airway Heights Corrections Center
{AHCC)

150

Project Manager (PM)

10 Days

12/12/22

12/27/22

1.12.2.13.7

162

EOU PMENT-Schedu e Equipment nsta ation date/time (Coyote Ridge Corrections Center (CRCC)

151

Project Manager (PM)

10 Days

12/12/22

12/27/22

1.12.2.13.8

163

EOU PMENT-Schedu e Equipment nsta ation dale/time (Washington State Penitentiary (WSP)

1 152

Project Manager (PM)

10 Days

12/12/22

12/27/22

1.12.2.13.9

164

_ _ _E_O_U
_ P-MENT-Schedu e Equipment nsta ation date/time (Monroe Correctiona Comp ex (MCC)

153

Project Manager (PM)

10 Days

12/12/22

12/27/22

1.12.2 .13.10

165

154

Project Manager (PM)

10 Days

12/12/22

12/27/22

1.12.2.14

166

120
Days

12/27/22

6/15/23

1.12.2.14.1

167

EOU PMENT- nsta Equipment at Site (Washington Corrections Center (WCCM)

Project Manager (PM)

60 Days

12/27/22

3/22/23

1.12.2.14.2

168

EOU PMENT- nsta Equipment at Site (Cedar Creek Corrections Center (CCCC)

157

Project Manager (PM)

35 Days

12/27/22

2/15/23

1.12.2.14.3

169

EOU PMENT- nsta Equipment at Site (Larch Corrections Center (LCC)

158

Project Manager (PM)

20 Days

12/27/22

1/25/23

1.12.2 .14.4

170

EOU PMENT- nsta Equipment at Site (Stafford Creek Corrections Center (SCCC)

159

Project Manager (PM)

55 Days

12/27/22

3/15/23

1.12.2.14.5

171

EOU PMENT- nsta Equipment at Site (0 ympic Corrections Center (OCC)

160

Project Manager (PM)

25 Days

12/27/22

2/1/23

1.12.2 .14.6

172

EOU PMENT- nsta Equipment at Site (Airway Heights Corrections Center (AHCC)

161

Project Manager (PM)

60 Days

12/27/22

3/22/23

1.12.2.14.7

173

EOU PMENT- nsta Equipment at Site (Coyote Ridge Corrections Center (CRCC)

162

Project Manager (PM)

65 Days

12/27/22

3/29/23

1.12.2.14.8

174

EOU PMENT- nsta Equipment at Site (Washington State Penitentiary (WSP)

Project Manager (PM)

120
Days

12/27/22

6/15/23

1.12.2.14.9

175

EOU PMENT- nsta Equipment at Site (Monroe Correctiona Comp ex (MCC)

Project Manager (PM)

110 Days

12/27/22

611/23

1.12.2.14.10

176

EOU PMENT- nsta Equipment at Site (C a am Bay Corrections Center (CBCC)

Project Manager (PM)

105
Days

12/27/22

5/25/23

37 Days

10 /11/22

12/2/22

1.12.3

EOU PMENT-Schedu e Equipment nsta ation date/time (Ca am Bay Corrections Center (CBCC)

-----,-----------

EOU PMENT: nsta and Configure Equipment at Site

____
177

I

._

r,;-

F
I
164

l:_
I

Securus Debit

1.12.3.1

178

Debit-' ..Set the predecessor of this task to Extema Kickoff...

20

Project Manager (PM)

1 Day

10/11/22

10/11/22

1.12.3.2

179

Debit-Request appropriate credentia s to access the data feed

178

ntegration Specie ist ( NS)

3 Days

10/12 /22

10/14/22

1.12.3.3

180

Debit-Coordinate data with vendors

179

ntegration Specie ist ( NS)

10 Days

10/17/22

10/28/22

1.12.3.4

181

Debit-Request Great P ai ns vendor D

179

ntegration Coordinator
(C)

3 Days

10/17/22

10/19/22

1.12.3.5

182

Debit- NS Customization review

180

ntegrations Va idator

3 Days

10/31/22

11/ 2/22

1.12.3.6

183

Debit-Provision Debit configurations: Account Prefix and SPP

182

ntegration Specie ist ( NS)

10 Days

11/3/22

11/16 /22

1.12.3.7

184

Debit-Submit Customer Training Request

182

Project Manager (PM)

1 Day

11/3/22

11/3/22

1.12.3.8

185

Debit-Order Marketing Materia s (15 d ays prior to go ive)

Project Manager (PM)

1 Day

11/3/22

11/3/22

1.12.3.9

186

Debit-Order Western Union refund information cards (on y if Agency has se ected refunds via
Western Union)

Project Manager (PM)

1 Day

11/3/22

11/3 /22

r---------

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49 pm EDl

WA DOC JPay t o Unity Migratio n Phase II - Exp o rted Tasks (cont'd)
Assigned

Pio our

Planned
Start Date

Planned
Completion
Date

ntegration Specia ist ( NS)

1 Day

11/17/ 22

11/17/22

ntegrations Va idator

3 Days

11/18/22

11/ 22/ 22

Project Manager (PM)

1 Day

11/18/ 22

11/18/ 22

189

ntegration Specia ist ( NS)

5Days

11/21/ 22

11/29/22

189

Project Manager (PM)

5Days

11/ 21/ 22

11/ 29/ 22

3 Days

11/30122

12/ 2/ 22

Project Manager (PM)

3 Days

11/ 30/22

12/ 2/ 22

190

Project Manager (PM)

3 Days

11/30122

12/ 2/22

Debit - Go-live (Washington Corrections Center (WCCM)

190

Project Manager (PM)

3 Days

11/ 30/ 22

12/ 2/ 22

196

Debit - Go-Live (Cedar Creek Corrections Cent er (CCCC)

190

Project Manager (PM)

3 Days

11/30/ 22

12/ 2/22

1.12.3.15.5

197

Debit - Go-Live (Larch Corrections Center (LCC)

190

Project Manager (PM)

3 Days

11/ 30/22

12/ 2/ 22

1.12.3.15.6

198

Debit - Go-Live (Stafford Creek Corrections Center (SCCC)

190

Project Manager (PM)

3 Days

11/30122

12/ 2/22

1.12.3.15.7

199

Debit• Go-live (0 ympic Corrections Cent er (OCC)

190

Project Manager (PM)

3 Days

11/ 30/ 22

12/ 2/ 22

1.12.3.15.8

200

Debit• Go-Live (Airway Heights Corrections Center (AHCC)

190

Project Manager (PM)

3 Days

11/30/ 22

12/ 2/22

1.12.3.15.9

201

Debit - Go-Live (Coyote Ridge Corrections Center (CRCC)

190

Project Manager (PM)

3 Days

11/ 30/22

12/ 2/ 22

1.12.3.15.10

202

Debit- Go-Live (Washington St ate Penitentiary (WSP)

190

Project Manager (PM)
r--

3 Days

11/30122

12/ 2/22

1.12.3.15.11

203

Debit - Go-live (Monroe Corrections Comp ex (MCC)

190

Project Manager (PM)

3 Days

11/ 30/22

12/ 2/ 22

1.12.3.15.12

204

Debit - Go-Live (Ca am Bay Corrections Center (CBCC)

190

Project Manager (PM)

3 Days

11/30/22

12/ 2/22

1.12.4

205

291
Days

9/ 26/ 22

11/16/23

1.12.4.1

206

TS-New - ...Set the predecessor o f this task to Ext erna Kickoff'"'

20

Project Manager (PM)

1 Day

10/11/ 22

10/11/ 22

1.12.4.2

207

TS-New - Submit Customer Training request "NextGen SCP- Go ive training new customers•

206

Project Manager (PM)

1 Day

10/12/22

10/12/22

1.12.4.3

208

TS-New - Request appropriate credentia s to access tile data feed

207

ntegration Specia ist ( NS)

3 Days

10/13/22

10/17/ 22

1.12.4.4

209

TS-New - After you submit first SO, submit Custo mer Training request "NextGen SCP - Pre Go Live"

207

Project Manager (PM)

1 Day

10/13122

10/13/ 22

1.12.4.5

210

207fs+5d

Project Manager (PM)

1 Day

10/ 20/ 22

10/ 20/ 22

1.12.4.6

211

TS-New - Create the Faci ity and Sites in SPP

210

mp ementat,on Spec,a 1st
(S)

3 Days

10/ 21/22

10/ 25/ 22

1.12.4.7

212

TS-New - Provision and Configure items from the TS Cutsheet

211

mp ementation Specia ist
(S)

2 Days

10/ 26/22

10/ 27/22

WBS

Task
Num ber

Predecessor
s

1.12.3.10

187

Debit-Verify vendor's permanent D mat ches Securus• customer acct for funding

1.12.3.11

188

Debit- NS Configuration Review

1.12.3.12

189

Debit-Obtain Dia ing nstructions document from C, send to Agency

1.12.3.13

190

Debit- ntegration Status Check i st

1.12.3.14

191

Debit-Obt ain incarcerated roster with ist of P Ns

1.12.3.15

192

Securus Debit Go-Live

1.12.3.15.1

193

Debit - Go-Live (Mission Creek Corrections Center for Women (MCCWJ

190

1.12.3.15.2

194

Debit- Go-Live (Washington Corrections Center for Women (WCCW)

1.12.3.15.3

195

1.12.3.15.4

Name

7

r

-

-

TS - New - NextGen SCP

TS-New - Have Feature Review Ca with
Sheet)

s to discuss Agency's desired SCP corrfigurations ( TS cut

P-25419

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Page 60 of 280

49 pm

EDl

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)

Pin our

Planned
Start Date

Planned
Completion
Date

TS-New - Coordinate data feed with vendor

10 Days

10/18/ 22

10/31/22

214

TS-New - Request Great P ains vendor D (if Agency wi have Securus Debit)

3 Days

10/18/ 22

10/ 20/22

1.12.4.10

215

TS-New - Request SCP ca Prompts

Project Manager (PM)

3 Days

10/ 21/22

10/ 25/ 22

1.12.4.11

216

TS-New - Get Do Not Record (DNR) isl from Agency

Project Manager (PM)

5Days

10/ 26/22

1111/22

1.12.4.12

217

TS-New - Obtain ist of personne from Agency who wi need SCP ogons

Project Manager (PM)

2 Days

11/2/22

11/3/ 22

1.12.4.13

218

TS-New - Create User ogons

mp ementation Specie isl

3 Days

11/ 4/22

1118/ 22

Tasl(
WBS

Number

1.12.4.8

213

1.12.4.9

Predecessor
s

Name

Assigned

(S)
1.12.4.14

219

1.12.4.15

220

1.12.4.16

---

TS-New - Notify Agency to ook out f or Logon emai (NG SCP)

Project Manager (PM)

1 Day

11/ 9/22

11/9/ 22

TS-New - Confirm Agency has attended the Administrator train ing

Project Manager (PM)

1 Day

11/ 9/22

11/9/ 22

221

TS-New - Revfew customization work

ntegrations Va idator

3 Days

11/1/22

11/3/ 22

1.12.4.17

222

TS-New - Provfsion configurations and DNR ist

221

ntegration Specie isl ( NS)

10 Days

11/4/22

11/17/22

1.12.4.18

223

TS-New - Revfew configuration work

222

ntegrations Va idator

3 Days

11/18/22

11/22/ 22

1.12.4.19

224

TS-New - Verify Account/P N format mat ches customer expectations

223

ntegration Coordinator

1 Day

11/23/22

11/23/22

---

(C)

1.12.4.20

225

TS-New - Va idate Do Not Record ist (Data Va idation - DNR Form)

222

mp ementation Specie isl
(S)

1 Day

11/18/22

11118/22

1.12.4.21

226

TS-New - Sign Data Va idalion - DNR Form and attach to project ( NT)

223

ntegration Specie isl ( NS)

1 Day

11/23/ 22

11/23/22

1.12.4.22

227

TS-New - Sign Dat a Va ldation - DNR Form and attach to project ( S)

226

mp ementation Specie isl

1 Day

11/ 28/ 22

11/ 28/ 22

(S)
1.12.4.23

228

1.12.4.24

229

1.12.4.25
1.12.4.26

227

Project Manager (PM)

1 Day

11/ 29/ 22

11/ 29/22

TS-New - Obtain die ing instructions from C, emai them to facr ily POC

~

Project Manager (PM)

1 Day

11/30/22

11/30/ 22

230

TS-New - ntegrations Status Check ist is compete

I

ntegration Specie ist ( NS)

5 Days

12/1/22

12/7/ 22

231

TS-New - Compete Hardware nsta ation ·" Set Predecessor to - EOU PMENT Schedu e Equipment
nsta ation date/time•..

mp ementation Specie isl

10 Days

12/ 27/ 22

1/11/ 23

Project Manager (PM)

1 Day

1/11/23

1/12/ 23

232

mp ementation Specie isl
(S)

2 Days

1112/23

1/16/ 23

232

Project Manager (PM)

1 Day

1/12/23

1/13123

153
Days

3/29/ 23

11/ 2/ 23

1 Day

4/19/23

4/ 20/23

1 Day

4/5/ 23

4/ 6/ 23

_,_

TS-New - Sign Dat a Va ldation - DNR Form and attach to project (PM)

155

(S)

~

1.12.4.27

232

TS-New - Verify Go Live Check ist is comp ete

1.12.4.28

233

TS-New - Set fag to active with accurate start dat e

1.12.4.29

234

TS-New - Order Marketing Materia s

1.12.4.30

235

TS• Pre-Go Live Testing

1.12.4.30.1

236

TS• Pre Go-Live Testing (Washington Corrections Center (WCCM)

1.12.4.30.2

237

TS - Pre Go-Live Testing (Cedar Creek Corrections Center (CCCC)

248fs-10d

P-25419

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229

P;ige

Project Manager (PM)

000168
1(1

K11720 -Attachment E - Project Plan

,;;;p ~, 2 «1
Page 61 of 280

49 pm EDl

WA DOC JPay t o Unity Migratio n Phase II - Exp o rted Tasks (cont'd)
Predecessor
s

Assigned

Pin our

Planned
Start Date

Planned
Completion
Onie

TS - Pre Go-Live Testing (Larch Corrections Center (LCC)

249fs-10d

Project Manager (PM)

1 Day

3/29/ 23

3/ 30/ 23

239

TS - Pre Go-Live Testing (Stafford Creek Corrections Cerrter (SCCC)

250fs-10d

Project Manager (PM)

1 Day

5/ 24/ 23

5/25/23

1.12.4.30.5

240

TS - Pre Go-Live Testing (0 ympic Corrections.Center (OCC)

251fs-10d

Project Manager (PM)

1 Day

5/3/ 23

5/ 4/23

1.12.4.30.6

241

TS - Pre Go-Live Testing (Airway Heights Corrections Center (AHCC)

252fs-10d

Project Manager {PM)

1 Day

6/ 27/23

6/ 28/23

1.12.4.30.7

242

TS - Pre Go-Live Testing (Coyote Ridge Corrections Center (CRCC)

253fs-10d

Project Manager (PM)

1 Day

7/12/23

7/13/ 23

1.12.4.30.8

243

TS - Pre Go-Live Testing (Washington State Penitentiary (WSP)

254fs-10d

Project Manager (PM)

1 Day

10/ 4/23

10/5/23

1.12.4.30.9

244

TS - Pre Go-Live Testing (Monroe Correctiona Comp ex (MCC)

255f s-10d

Project Manager (PM)

1 Day

9/ 27/23

9/ 28/23

1.12.4.30.10

245

TS - Pre Go-Live Testing (C a om Bay Corrections Center (CBCC)

256fs-10d

Project Manager (PM)

1 Day

11/1/23

11/2/ 23

1.12.4.31

246

153
Days

4/11/23

11/15/23

1.12.4.31.1

247

TS-New - Go-Live (Washington Corrections Center (WCCM)

232fs+78d

Project Manager (PM)

1 Day

5/ 2/23

5/ 3/ 23

1.12.4.31.2

248

TS-New - Go-Live (Cedar Creek Corrections Center (CCCC)

232fs+68d

Project Manager (PM)

1 Day

4/18/23

4/19/23

1.12.4.31.3

249

TS-New - Go-Live (Larch Corrections Center (LCC)

232fs+63d

Project Manager (PM)

1 Day

4/11/ 23

4/12/ 23

1.12.4.31.4

250

TS-New - Go-Live (Stafford Creek Corrections Center (SCCC)

232fs+102d

Project Manager (PM)

1 Day

6/ 6/ 23

6n/23

1.12.4.31.5

251

TS-New - Go-Live (0 ympic Corrections Center (OCC)

232fs+88d

Project Manager (PM)

1 Day

5/16/ 23

5/17/ 23

1.12.4.31.6

252

TS-New - Go-Live (Airway Heights Corrections Center (AHCC)

232fs+126d

Project Manager (PM)

1 Day

7/11/23

7/12/23

1.12.4.31.7

253

TS-New - Go-Live (Coyote Ridge Corrections Center (CRCC)

232f s+136d

Project Manager (PM)

1 Day

7/ 25/23

7/ 26/ 23

1.12.4.31.8

254

TS-New - Go-Live (Washington State Penitentiary (WSP)

232fs+195d

Project Manager (PM)

1 Day

10/17/ 23

10/18/ 23

1.12.4.31.9

255

TS-New - Go-Live (Monroe Correctiona Comp ex (MCC)

232fs+190d

Project Manager (PM)

1 Day

10/10/ 23

10/11/23

1.12.4.31.10

256

TS-New - Go-Live (C a am Bay Corrections Center (CBCC)

232fs+215d

Project Manager (PM)

1 Day

11/14/ 23

11/15/23

1.12.4.32

257

268
Days

10/ 26122

11/15/23

1.12.4.32.1

258

2 Days

10/ 26122

10/27/22

153
Days

4/11/ 23

11/15/23

Tasl(

WBS

Number

1.12.4.30.3

238

1.12.4.30.4

Name

TS-New - Go-Live

--.-

r

AdvanceConnect Sing e Ca

ACsing eca -Provision AdvanceConnect Sing e ca

211

mp ementation Specia isl

(5)

-----AdvanceConnect Sing e Ca - Go-Live

1.12.4.32.2

259

1.12.4.32.2.1

260

AdvanceConnect Sing e Ca - Go-Live (Washington Corrections Center (WCCM)

247fs-1d,
258

Project Manager (PM)

1 Day

5/ 2/23

5/3/ 23

1.12.4.32.2.2

261

AdvanceConnect Sing e Ca - Go-Live (Cedar Creek Corrections Center (CCCC)

248fs-1d,
258

Project Manager (PM)

1 Day

4/18/23

4/19/ 23

1.12.4.32.2.3

262

AdvanceConnect Sing e Ca - Go-Live (Larch Corrections Center (LCC)

249ts-1d,
258

Project Manager (PM)

1 Day

4/11/ 23

4/12/ 23

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Sep 2 2 •«1 ,. 49 pm EDl
Page 62 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)

Assigned

Pio Dur

Planned
Start Date

Planned
Completion
Date

250fs-1d,
258

Project Manager (PM)

1 Day

6/ 6/23

6n/23

AdvanceConnect Sing e Ca - Go-Live (0 ympic Corrections Center (OCC)

251fs-1d,
258

Project Manager (PM)

1 Day

5/16/ 23

5/17/23

265

AdvanceConnect Sing e Ca - Go-Live (Airway Heights Corrections Center (AHCC)

252fs-1d,
258

Project Manager (PM)

1 Day

7/1V23

7/12/23

1.12.4.32.2.7

266

AdvanceConnect Sing e Ca - Go-Live (Coyote Ridge Corrections Center (CRCC)

253fs-1d,
258

Project Manager (PM)

1 Day

7/25/23

7/26/ 23

1.12.4.32.2.8

267

AdvanceConnect Sing e Ca - Go-Live (Washington Stat e Penitentiary (WSP)

254fs-1d,
258

Project Manager (PM)

1 Day

10/17/ 23

10/18/ 23

1.12.4.32.2.9

268

AdvanceConnect Sing e Ca - Go-Live (Monroe Correctiona Comp ex (MCC)

255fs-1d ,
258

Project Manager (PM)

1 Day

10/10/23

10/11/ 23

1.12.4.32.2.1
0

269

AdvanceConnect Sing e Ca - Go-Live (Ca am Bay Corrections Center (CBCC)

256fs-1d ,
258

Project Manager (PM)

1 Day

11/14/ 23

11/15/23

1.12.4.33

270

278
Days

10/12122

11/15/23

1.12.4.33.1

271

COBP-Obtain Agreement from Lega

3 Days

10/12/ 22

10/14/22

1.12.4.33.2

272

COBP- ntegrate COBP into Commissary VR/Ordering system

ntegration Coordinator
(C)

30 Days

10/17/ 22

11/ 29/ 22

1.12.4.33.3

273

COBP-Provide Dia ing nstructions

ntegration Coordinator
(C)

3 Days

11/30122

12/ 2/22

1.12.4.33.4

274

COBP-Send Dia mg instructions to the Agency

Project Manager (PM)
r--

1 Day

12/ 5/ 22

12/5/22

1.12.4.33.5

275

COBP-Ensure a items on check ist are compete

Project Manager (PM)

1 Day

12/6/22

12/ 6/22

1.12.4.33.6

276

Commissary Order by Phone - Go-Live

153
Days

4/11/23

11/15/23

1.12.4.33.6.1

277

Commissary Order by Phone - Go-Live (Washington Corrections Cent er (WCCM)

247fs-1d ,
274

I,.,,~ "'"'"' ..,

1 Day

5/ 2/23

5/3/ 23

1.12.4.33.6.2

278

Commissary Order by Phone - Go-Live (Cedar Creek Corrections Center (CCCC)

248fs-1d,
274

Project Manager (PM)

1 Day

4/18/23

4/19/ 23

1.12.4.33.6.3

279

Commissary Order by Phone - Go-Live (Larch Corrections Center (LCC)

-1d,

Project Manager (PM)

1 Day

4/11/23

4/12/ 23

1 Day

6/6/23

6n/23

Task

Predecessor
s

WBS

Number

1.12.4.32.2.4

263

AdvanceConnect Sing e Ca - Go-Live (Stafford Creek Corrections Center (SCCC)

1.12.4.32.2.5

264

1.12.4.32.2.6

Name

...
Com missary Order by Phone (COBP)

I,.,,~ "'"''~ l™l

206

F

I

272

~
4

f

~

4

1.12.4.33.6.4

280

Commissary Order by Phone - Go-Live (Stafford Creek Corrections Center (SCCC)

1.12.4.33.6.5

281

Commissary Order by Phone - Go-Live (0 ympic Corrections Center (OCC)

251fs-1d ,
274

Project Manager (PM)

1 Day

5/16/ 23

5/17/ 23

1.12.4.33.6.6

282

Commissary Order by Phone - Go-Live (Airway Heights Corrections Center (AHCC)

252fs-1d,
274

Project Manager (PM)

1 Day

7/11123

7/12/23

1.12.4.33.6.7

283

Commissary Order by Phone - Go-Live (Coyote Ridge Corrections Center (CRCC)

253fs-1d,
274

Project Manager (PM)

1 Day

7/ 25/23

7/ 26/23

P-25419

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274

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000170

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K11720 -Attachment E - Project Plan

Sep2

]

«1

Page 63 of 280

49 pm EDl

WA DOC JPay t o Unity Migratio n Phase II - Exp o rted Tasks (cont'd)

WBS

Tasl(
Number

1.12.4.33.6.8

284

Name
Com missary Order by Phone - Go-Live (Washington stat e Penitentiary (WSP)

1.12.4.33.6.9

285

Com missary Order by Phone - Go-Live (Monroe Correctiona Comp ex (MCC)

1.12.4.33.6.1
0

286

Commissary Order by Phone - Go-Live (Ca am Bay Corrections Center (CBCC)

1.12.4.34

287

1.12.4.34.1

288

CER--Get names/emai s of Agency personne who wi need ogons

1.12.4.34.2

289

CER-Provision CER and create user ogons

Predecessor
s

Assigned

Pio our

Planned
Sf4rt Date

Planned
Completion
Date

254fs-1d,

Project Manager (PM)

1 Day

10/17/ 23

10/18/ 23

Project Manager (PM)

1 Day

10/10/ 23

10/11/ 23

Project Manager (PM)

1 Day

11/14/ 23

11/15/23

278
Days

10/12/22

11/15/23

Project Manager (PM)

10 Days

10/12/22

10/ 25/ 22

mp ementation Specie ist

2Days

10/26/22

10/ 27/22

I 214

__, _

255fs-1d ,
Ir214

l

256f s-1d ,
274

CER

(S)
1.12.4.34.3

290

CER-Submit Customer Training request (you can inc ude it with SCP training request)

Project Manager (PM)

1 Day

10/28/22

10/ 28/ 22

1.12.4.34.4

291

CER-Ensure a items on check ist are compete

Project Manager (PM)

1 Day

10/ 31/22

10/ 31/ 22

1.12.4.34.5

292

CER - Go-Live

153
Days

4/11/23

11/15/23

1.12.4.34.5.1

293

CER - Go-Live (Washington Corrections Center (WCCM)

247fs-1d,
289

MM09<' ""'

1 Day

5/ 2/23

5/3/23

1.12.4.34.5.2

294

CER - Go-Live (Cedar Creek Corrections Center (CCCC)

248fs-1d,
289

Project Manager (PM)

1 Day

4/18/23

4/19/ 23

1.12.4.34.5.3

295

CER - Go-Live (Larch Corrections Cent er {LCC)

249fs-1d,
289

Project Manager (PM)

1 Day

4/11/23

4/12/ 23

1.12.4.34.5.4

296

CER - Go-Live (Stafford Creek Corrections Center (SCCC)

250fs-1d,
289

Project Manager (PM)

1 Day

6/ 6/ 23

617/23

1.12.4.34.5.5

297

CER- Go-Live (0 ympic Corrections Center (OCC)

251fs-1d,
289

Project Manager (PM)

1 Day

5/16/23

5/17/ 23

1.12.4.34.5.6

298

CER - Go-Live (Airway Heigh1s Corrections Center (AHCC)

252f s-1d,
289

Project Manager (PM)

1 Day

7/11/23

7/12/ 23

1.12.4.34.5.7

299

CER - Go-Live (Coyote Ridge Corrections Center (CRCC)

253fs-1d,
289

Project Manager (PM)

1 Day

7/ 25/23

7/ 26/23

1.12.4.34.5.8

300

CER - Go-Uve (Washington State Penitentiary (WSP}

254fs-1d,
289

Project Manager (PM)

1 Day

10/17/ 23

10/18/ 23

1.12.4.34.5.9

301

CER - Go-Uve (Monroe Correctiona Comp ex (MCC)

255f s-1d,
289

Project Manager (PM)

1 Day

10/10/ 23

10/11/ 23

1.12.4.34.5.1
0

302

CER - Go-Live (Ca am Bay Corrections Cent er (CBCC)

256f s-1d,
289

Project Manager (PM)

1 Day

11/14/ 23

11/15/23

1.12.4.35

303

278
Days

10/12/22

11/15/23

1.12.4.35.1

304

2 Days

10/12/22

10/13/22

I ~,,.,

--.-

I

PRO

PRO-Submit PRO Licensing Request

206

P-25419

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000171

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K 11720 - Attachment E - Project Plan

Sep ,_7 1 «1 49 pm EOl
Page 64 of 280

WA DOC JPay t o Unity Migratio n Phase II - Exp o rted Tasks (cont'd)
Predecessor
s

WBS

Tasl(
Number

1.12.4.35.2

305

PRO-Notify J LG which enro merrt option Agency se ected

1.12.4.35.3

306

PRO-Determine if SCP Data C eanup is needed

1.12.4.3 5.4

307

PRO-Communicate with vendor (if SCP Data C eanup is needed)

Name

I 304

~
6

Assigned

Pin our

Planned
Stert Dete

Planned
Completion
Date

Project Manager (PM)

1 Day

10/14/22

10/14/ 22

ntegration Specia ist ( NS)

1 Day

10/17/ 22

10/17/ 22

ntegration Coordinator

10 Days

10/18/ 22

10/31/22

{C)

1.12.4.35.5

308

PRO-Order Marketing mat eria s and Language Scripts

305

Project Manager (PM)

1 Day

10/17/ 22

10/17/22

1.12.4.3 5.6

309

PRO-Obtain a current ist of ACT VE incarcerated in<liviaua s with housing unit

308

Project Manager (PM)

5 Days

10/18/ 22

10/ 24/ 22

1.12.4.35.7

310

PRO-Obtain a ist of Agency users

309ss

Project Manager (PM)

5 Days

10/18/ 22

10/ 24/ 22

1.12.4.35.8

311

PRO-Schedu e Enro ment Event date (SupeNised or Mixed)

309

Project Manager (PM)

1 Day

10/25/22

10/ 25/ 22

1.12.4.35.9

312

PRO-Confirm with JLG that icense is ln pace at the appropriate data center

311fs+5d

mp ementation Specia ist
(S)

2 Days

11/ 2/22

11/3122

1.12.4.3 5.10

313

PRO-Assign SCP permissions/category for PRO users (if needed)

312

mp ementation Specia ist
(S)

2 Days

11/4/22

1117/22

1.12.4.3 5.11

314

PRO-Provision and Configure PRO

313

mp ementation Specia ist
( S)

2 Days

11/ 8/22

11/9/ 22

1.12.4.35.12

315

PRO-Provisfon and Configure enro ment phone(s) (if needed)

314ss

mp ementation Specia ist
(S)

2 Days

11/ 8/22

11/9/ 22

1.12.4.3 5.13

316

PRO-Check popu ation data is correct (15 days before go ive)

1 314

ntegration Specia ist ( NS)

5Days

11/10/ 22

11/16/22

1.12.4.35.14

317

PRO- ntegration Status Check is!

r

ntegration Coord inator

1 Day

11/1/22

11/1/ 22

{C)

Project Manager (PM)

1 Day

11/17/ 22

11/17/2 2

318

Project Manager (PM)

1 Day

11/18/22

11/18/ 22

307

1.12.4.35.15

318

PRO-Send go ive dat e to JLG for them lo comp ete the sync (M N MUM 1 week before going ive)

1.12.4.3 5.16

319

PRO'Verify Go Live Check ist is com p ete

1.12.4.35.17

320

PRO-Schedu e a needed parties for enro menl event

318

Project Manager (PM)

1 Day

11/18/22

11/18/22

1.12.4.35.18

321

PRO-Submit Cus1omer Training request ( PRO is trained 30 days after aunch)

320

Project Manager (PM)

1 Day

11/ 21/22

1112 1/22

1.12.4.3 5.19

322

PRO-Enro ment event (Supervised or Mixed on y)

318

Project Manager (PM)

1 Day

11/18/22

11/18/22

Project Manager (PM)

153
Days

4/11123

11/15/23

316

.--

...--

,PRO Go-Live

1.12.4.35.20

323

1.12.4.35.20.
1

324

PRO Go-Live (Washing1on Corrections Center (WCCM)

247fs-1d,
306, 322.

Project Manager (PM)

1 Day

5/ 2/23

5/ 3/ 23

1.12.4.35.20.
2

325

PRO Go-Live (Cedar Creek Corrections Cent er (CCCC)

248fs-1d,
306, 322

Project Manager (PM)

1 Day

4/18/ 23

4/19/ 23

1.12.4.35.20.
3

326

PRO Go-Uve (Larct1 Corrections Center (LCC)

249f s-1d,
306, 322

Project Manager (PM)

1 Day

4/11/ 23

4/12/ 23

1.12.4.35.20.
4

327

PRO Go-Live (Stafford Creek Corrections Center (sccq

250fs-1d,
306, 322

Project Manager (PM)

1 Day

6/ 6/23

6n/23

----

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>81l £1 1 •«1 ,.49 pm EDl
Page 65 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)

WBS

Task
Number

Name
PRO Go-Live (0 ympic Corrections Center (OCC)

Predecessor
s

Assigned

Pio Dur

Planned
Start Date

Planned
Completion
Date

251fs-1d ,

Project Manager (PM)

1 Day

5/16/ 23

5/17/ 23

Project Manager (PM)

1 Day

7/11/23

7/12/ 23

--------Project Manager (PM)

1 Dey

7/ 25/23

7/ 26/ 23

1 Day

10/17/ 23

10/18/ 23

1 Day

10/10/23

10/11/ 23

1 Day

11/14/ 23

11/15/23

278
Days

10/12/ 22

11/15/23

Project Manager (PM)

10 Days

10/12/22

10/ 25/ 22

mp ementation Specie isl

2 Days

10/26/22

10/ 27/22

153
Days

4/11/23

11/15/23

Project Manager (PM)

1 Dey

5/ 2/ 23

5/ 3/ 23

ject Manager (PM)

1 Dey

4/18/23

4/19/23

249fs-1d.- 336

Project Manager (PM)

1 Dey

4/11/23

4/12/ 23

fs-1d,

Project Manager (PM)

1 Dey

6/ 6/ 23

6/7/23

Project Manager (PM)

1 Dey

5/16/ 23

5/17/ 23

1.12.4.35.20.
5

328

1.12.4.35.20.
6

329

PRO Go-Live (Airway Heights Corrections Center (AHCC)

252fs-1d,
306,322

1.12.4.35.20.
7

330

PRO Go-Live (Coyote Ridge Corrections Center (CRCC)

253f s-1d,
306, 322

1.12.4.35.20.
8

331

PRO Go-Live (Washington State Penitentiary (WSP)

254fs-1d,
306, 322

Project Manager (PM)

1.12.4.35.20.
9

332

PRO Go-Live (Monroe Correctiona Comp ex (MCC)

255f s-1d.

Project Manager (PM)

1.12.4.35.20.
10

333

1.12.4.36

334

1.12.4.36.1

335

OVM-Confirm Agency understands products and wants product quantity defeu ts

206

1.12.4.36.2

336

OVM-Provision OU1bound Voicemei

335

306,322~

--.-

306,322t :
PRO Go-Live (Ca am Bay Corrections Center (CBCC)

256fs-1d,
306, 322

Project Manager (PM)

I

Outbound Voicemei (OVM)

( Sl
1.12.4.36.3

337

Outbound Voicemei - Go-Live

1.12.4.36.3.1

338

Outbound Voicemei - Go-Live (Washington Corrections Center (WCCM)

1.12.4.36.3.2

339

Outbound Voicemei - Go-Live (Ceder Creek Corrections Certter (CCCC)

1.12.4.36.3.3

340

Outbound Voicemei - Go-Live (Larch Corrections Center (LCC)

1.12.4.36.3.4

341

Outbound Voicemei - Go-Live (Stafford Creek Corrections Center (SCCC)

1.12.4.36.3.5

342

Outbound Voicemei - Go-Live (0 ympic Corrections Center (OCC)

1.12.4.36.3.6

343

Outbound Voicemei - Go-Live (Airway Heights Corrections Center (AHCC)

r

252fs-1d.- - ~
336

ject Manager (PM)

1 Dey

7/11/23

7n2/ 23

1.12.4.36.3.7

344

Outbound Voicemei - Go-Live (Coyote Ridge Corrections Center (CRCC)

f

253fs-1d.- - ~
336

ject Manager (PM)

1 Dey

7/ 25/23

7/ 26/ 23

1.12.4.36.3.8

345

Outbound Voicemei - Go-Live (Washington Stale Penitentiary (WSP)

Project Manager (PM)

1 Dey

10/17/ 23

10/18/23

;;~f s-1d,_ _ ,_::ject Manager (PM)

1 Dey

10/10/ 23

10/11/ 23

256fs-1d ,
336

1 Dey

11/14/ 23

11/15/23

f
247fs-1d,
336

f
f

251fs-1d,
336

.......
1.12.4.36.3.9

346

Outbound Voicemei - Go-Live (Monroe Corrections Comp ex (MCC)

1.12.4.36.3.1
0

347

Outbound Voicemei - Go-Live (Ca am Bey Corrections Center (CBCC)

P-25419

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~

248fs-1d,- - ~
336

I
r
000173

Page "

K11720 -Attachment E - Project Plan

Project Manager (PM)

L, ]

Sep
•«1
Page 66 of 280

~

49 pm EDl

WA DOC JPay t o Unity Migratio n Phase II - Exp o rted Tasks (cont'd)

WBS

Tasl(
Number

Predecessor
s

1.12.4.37

348

1.12.4.37.1

349

THREADS-Obtain ist of users at Agency who w i need THREADS access

1.12.4.37.2

350

THREADS-Add THREADS to SCP d ropdown in SCN

Name

Planned
Start Date

Planned
Completion
Date

279
Days

10/12/22

1V16/23

Project Manager (PM)

2 Days

10/12/22

10/13/ 22

mp ementation Specie isl

1 Day

10/14/22

10/14/ 22

mp ementation Specie isl
(S)

2 Days

10/17/ 22

10/18/ 22

Project Manager (PM)

1 Day

10/19/ 22

10/19/ 22

153
Days

4/12/23

11/16/23

Assigned

THREADS

206

______________

(S)

1.12.4.37.3

351

1.12.4.37.4

352

THREADS-Submit Customer Training request (trained 30 d ays after going ive)

1.12.4.37.5

353

THREADS - Go-Live

1.12.4.37.5.1

354

THREADS - Go-Live (Washington Corrections Center (WCCM)

247, 352

Project Manager (PM)

1 Day

5/3/ 23

5/ 4/23

1.12.4.37.5.2

355

THREADS - Go-Live (Cedar Creek Corrections Center (CCCC)

248, 352

Project Manager (PM)

1 Day

4/19/ 23

4/ 20/2 3

1.12.4.37.5.3

356

THREADS - Go-Live (larch Corrections Center (LCC)

249, 352

Project Manager (PM)

1 Day

4/12/23

4/13/23

1.12.4.37.5.4

357

THREADS - Go-Live (St afford Creek Corrections Center (SCCC)

250 , 352

Project Manager (PM)

1 Day

1.12.4.37.5.5

358

THREADS - Go-Live (0 ympic Correctfons Center (OCC)

2 51, 352

Project Manager (PM)

1 Day

5/17/ 23

5/18/23

1.12.4.37.5.6

359

THREADS - Go-Live (Airway Hefghts Corrections Center (AHCC)

252, 35 2

Project Manager (PM)

1 Day

7/12/ 23

7/13/ 23

1.12.4.37.5.7

360

THREADS - Go-Live (Coyote Ridge Corrections Center (CRCC)

253, 352

Project Manager (PM)

1 Day

7/ 26/23

7/ 27/2 3

1.12.4.37.5.8

361

THREADS - Go-Live (Washington State Penitentiary (WSP)

254, 352

Project Manager (PM)

1 Day

10/18/ 23

10/19/ 23

25 5,352
Project Manager (PM)
--,-

1 Day

10/11/ 23

10/12/ 23

Project Manager (PM)

1 Day

11/15/ 23

11/16/23

291
Days

9/ 26/ 22

11/16/23

Project Manager (PM)

5 Days

9/ 26/ 22

9/ 30/2 2

mp ementation Specie ist

2 Days

10/3/22

10/ 4/2 2

153
Days

4/12/23

11/16/23

_..

THREADS-Create user ogons

F
F
__r~

Pio our

6/8/23

,-1.12.4.37.5.9

362

THREADS - Go-Live (Monroe Correctiona Comp eK (MCC}

1.12.4.37.5.1
0

363

THREADS - Go-Live (Ca am Bay Corrections Center (CBCC)

1.12.4.38

364

1.12.4.38.1

365

EmerCa -Oet Agency information

1.12.4.38.2

366

ErnerCa -Provision Emergency Ca /Visit

r

256 . 3 52

Emergency Ca /Visit

365

(S)
1.12.4.38.3

367

1.12.4.38.3.1

368

Emergency Ca /Visit on SVC - Go-Live (Washington Corrections Center (WCCM)

247, 366

Project Manager (PM)

1 Day

5/3/ 23

5/ 4/23

1.12.4.38.3.2

369

Emergency Ca /Visit on SVC - Go-Live (Cedar Creek Corrections Center (CCCC)

248, 366

Project Manager (PM)

1 Day

4/19/ 23

4/ 20/ 23

1.12.4.38.3.3

370

Emergency Ca /Visit on SVC - Go-Live (Lorch Corrections Center (LCC)

249, 366

Project Manager (PM)

1 Day

4/12/23

4/13/ 23

1.12.4.38.3.4

371

Emergency Ca /Vis it on SVC - Go-Live (Stafford Creek Corrections Center (SCCC)

250, 366

Project Manager (PM)

1 Day

1.12.4.38.3.5

372

Emergency Ca /Visit on SVC - Go-Live (0 ympic Corrections Center (OCC)

251, 366

Project Manager (PM)

1 Day

Emergency Ca N i sit - Go-Live

P-25419

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5/17/ 23

5/18/23

000174

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Sep"' 1 «1-.49 pm EDl
Page 67 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)
Predecessor
s

Assigned

Pin our

Planned
Start Date

Plenned
Completion
Dete

Emergency Ca /Visit on SVC - Go-Live (Airway Heights Corrections Center (AHCC)

252.366

Project Manager (PM)

1 Day

7/12 /23

7/13/ 23

374

Emergency Ca /Visit on SVC - Go-Live (Coyote Ridge Corrections Center (CRCC)

253,366

Project Manager (PM)

1 Day

7/ 26/ 23

7/ 27/ 23

1.12.4.38.3.8

375

Emergency Ca /Visit on SVC - Go-Live (Washington State Penitentiary (WSP)

254, 366

Project Manager (PM)

1 Day

10/18/ 23

10/19/ 23

1.12.4.38.3.9

376

Emergency Ca /Visit on SVC - Go-Live (Monroe Correctiona Comp ex (MCC)

255. 366

Project Manager (PM)

1 Day

10/11/23

10/12/23

1.12.4.38.3.1
0

377

Emergency Ca /Visit on SVC - Go-Live (Ca am Bay Corrections Center (CBCC)

256. 366

Project Manager (PM)

1 Day

11/15/23

11/16/23

1.12.5

378

325.25
Days

9/ 26/ 22

1/10/ 24

1.12.5.1

379

1.12.5.2

380

1.12.5.3

381

1.12.5.4

382

Tesl(

WBS

Number

1.12.4.38.3.6

373

1.12.4.38.3.7

Neme

TABLfTS-J-to-U - nsta

---------

TABLETS-J-to-U -Obtain ist of JPay apps being used, identify gaps between those and Unity apps

472

Project Manager (PM)

3 Days

10/12/22

10/14/22

TABLETS-J-to-U -Schedu e Meeting With GAMES Product Manager & Deve opment To Determine
What Wi & Wi Not Transfer To Unity.

379

Project Manager (PM)

2Days

10/17/ 22

10/18/22

TABLETS-J-to-U -Schedu e Meeting With MOVES/TV SHOW Product Manager to discuss what won't
transfer

379

Project Manager (PM)

2Days

10/17/ 22

10/18/ 22

F

Project Manager (PM)

2Days

10/17/ 22

10/18/ 22

TABLETS-J-to-U -Schedu e Meeting With MUS C Product Manager & Deve opment To Determine
What Wi & Wi Not Transfer To Unity

,---

1.12.5.5

383

TABLETS-J-to-U -PM hosts Education T earn meeting to deve op student data migration p an (if
needed}

379

Project Manager (PM)

2 Days

10/17/ 22

10/18/ 22

1.12.5.6

384

TABLETS-J-to-U -Host Consumer Migration meeting w/So utions Architect (Account Manager, Mike
Sherwood, Stacey Guidry, Kathryn Go dstein, Sean North)

379

Project Manager (PM)

1 Day

10/17/22

10/17/22

1.12.5.7

385

TABLETS-J-to-U -Consumer Migration preparation activities comp eted (so F&F can ink JPay &
Securus Debit Accounts) (Account Manager, Mike Sherwood, Stacey Guidry, Kathryn Go dstein, Sean
North)

384

ntegration Coordinator
(C)

30 Days

10/18/ 22

11/30/ 22

1.12.5.8

386

TABLfTS-J-to-U -PM Confirms ntegrations has imp emented Consumer Migration pan

385

Project Manager (PM)

1 Day

12/1/22

12/1/22

1.12.5.9

387

TABLETS-J-to-U -Host Securus Debit Conversion meeting w/Sr. Manager Enterprise ntegration (Bob
Myers-Morgan) to design and communicate Securus Debit conversion

379

Project Manager (PM)

1 Day

10/17/ 22

10/17/22

1.12.5.10

388

TABLETS-J-to-U -Confirm comp etion of preparation for future Securus Debit conversion

Project Manager (PM)

1 Day

10/18/ 22

10/18/22

1.12.5.11

389

TABLETS-J-to-U -Sa es provides accessories pan to PM (Earbuds, Chargers, Etc.)

9

Project Manager (PM)

1 Day

10/17/ 22

10/17/ 22

1.12.5.12

390

TABLfTS-J-to-U - Submit Customer Training Request- Po icy Prep Training.

379

Project Manager (PM)

1 Day

10/17/ 22

10/17/ 22

1.12.5.13

391

TABLfTS-J-to-u - Create the Faci ity and Sites in SPP (if needed)

472fs+10d

mp ementation Specia isl
(S)

2 Days

10/ 26/ 22

10/ 27/22

1.12.5.14

392

TABLfTS-J-to-U - Create Tab etPhone Group, Enab e P NS/PANS in SPP (if necessary)

391SS

mp ementation Specia isl
(S)

2 Days

10/ 26/ 22

10/ 27/22

1.12.5.15

393

TABLfTS-J-to-U - (Alter first SO is submitted) Submit Go Live training request

390fs+10d

Project Manager (PM)

1 Day

11/1/22

11/1/22

1.12.5.16

394

TABLETS-J-to-U - Schedu e Fie d and S to lnsta and configure servers

391fs+10d

Project Manager (PM)

2 Days

11/11/ 22

11/14/22

1.12.5.17

395

TABLfTS-J-t o-U - (Securus Debit) Request appropriate credentia s to access the data feed

472fs+2d

ntegration Coordinator

3 Days

10/14/22

10/18/ 22

-----

f

~
f

(C)

0 Adobe Workfront

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Page 68 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)

WBs

Tasl(
Number

1.12.5 .18

396

Predecessor
s

Name

TABLETS-J -to-U - (Securus Debit) Request Great P ains vendor D

395

Assigned

ntegration Coordinator

Pin Du r

Planned
Start Date

Planned
Completion
Dnte

3 Days

10/19/ 22

10/ 2V22

10 Days

10/19/ 22

11/1/22

1 Day

11/ 2/22

11/2/ 22

( C)
1.12.5 .19

TABlfTS-J-to-U - Communicate with vendor for data feed

397

395

ntegration Coordinator

( C)
1.12.5.20

TABLETS-J -to-U - Check P N accounts and forma1s match across p atforms

398

397

ntegration Coordinator

( C)
1.12.5.21

399

TABLETS-J-to-U - Obtain confirmation Po icy Prep Training was competed

390fs+10d

Project Manager (PM)

1 Day

11/1/22

11/1/ 22

1.12.5.22

400

TABLETS-J -to-U -...,.ABLETS-Configure Network Equipment (set predecessor to EOU PM ENT- ns1a
Equipment at Site)•..

166

Project Manager (PM)

1 Day

6/15/ 23

6/16/ 23

1.12.5.23

401

TABLETS-J-to-U -Confirm onsite network equipment has be en insta ed

400

Project Manager (PM)

1 Day

6/16/ 23

6/19/ 23

1.12.5.24

402

TABLETS-J -to-U - Configure network component s & verify network connectivity. Send network P info
to ROC via ticket AssJgnmenl NOTE' When adding J P6s to a site, ENABLE 5Ghz wire ess channe .

401

Sr. nsta ation Support
Tech (Sr. S)

5Days

6/19/ 23

6/ 26/23

TABLETS-J -to-U - Verify ROC moved equipment behind firewa and network configurations are
correct

402

2 Days

6/ 26/ 23

6/ 28/23

TABLETS-J-to-u - Down oad fresh mporter Sheet from PROTOSS

393

ntegration Specie ist ( NS)

1 Day

11/ 2/22

11/ 2/ 22

ntegration Specie ist ( NS)

1 Day

11/3/ 22

11/3/ 22

Project Manager (PM)

1 Day

11/4/22

11/ 4/ 22

ntegration Specie ist ( NS)

15 Days

11/7/22

11/ 29/ 22

6

Project Manager (PM)

1 Day

11/7122

11/7/22

407

ntegrations Va idator

3 Days

11/30/ 22

12/ 2/ 22

393

Project Manager (PM)

1 Day

11/ 2/22

11/ 2/ 22

Project Manager (PM)

15 Days

11/ 3/ 22

11/ 23/ 22

4Days

10/17/ 22

10/ 20/ 22

---

1.12.5.25

403

1.12.5.26

404

1.12.5.27

405

1.12.5.28

406

TABLETS-J -to-U - Conduct Tab et Cutsheet and mporter Sheet ca with Agency

1.12.5.29

407

TABLETS-J-to-U - Confirm a information for mporter Sheet and up oad to PROTOSS

1.12.5.30

408

TABLETS-J-to-u - Fina ize Tab et Cutsheet. attach to project

1.12.5.31

409

TABLETS-J-to-U - Review configuration

1.12.5.32

410

TABLETS-J-t o-U -PM provides information to agency: what needs to be posted on their pub ic
website for f&f. (Ex. funding ncarcerated Accounts or Sending eMessages).

1.12.5.33

411

TABLETS-J-to-U -PM confjrms inf ormation on the agency pub Jc website is updated Accounts or
Sending eMessages).

1.12.5.34

412

TABLETS-J-to-U -Deve op Pan and receive approve t o i ssue any media credits needed

1.12.5.34.1

413

TABLETS-J-to-U -Deve op p an for SUBSCR PT ONS credits if needed

379

Project Manager (PM)

2 Days

10/17/ 22

10/18/ 22

1.12.5.34.2

414

TABLETS-J-to-U -Deve opp an for GAMES credits if needed

380

Project Manager (PM)

2 Days

10/19/ 22

10/ 20/ 22

1.12.5.34.3

415

TABLETS-J-to-U -Deve op p an for MOV E/TV show credits if needed

381

Project Manager {PM)

2 Days

10/19/ 22

10/ 20/ 22

1.12.5.34.4

416

TABLETS-J-to-U -Deve op p an for MUS C credits if needed

382

Project Manager (PM)

2 Days

10/19/ 22

10/ 20 /22

1.12.5.35

417

TABLETS-J-to-U - PM Confirms SCP/ JPay to Securus Debit M igration s Compet ed (Must Occur At
The End Of A Month)

388

Project Manager (PM)

30 Days

10/19/ 22

12/1/ 22

1.12.5.36

418

TABLETS-J-to-U - PM verifies Lantern student dat a migration p an is estab ished and education te: : - - r 383
i s prepared for Unity conversion

Project Manager (PM)

30 Days

10/19/ 22

12/1/ 22

1.12.5.37

419

TABLETS-J-to-U - Activate and fund test accounts (48 hours ead time before testing)

ntegration Specie isl ( NS)

5Days

12/ 5/22

12/ 9/22

---

TABLETS-J-to-U - Get P info from SE's Network Data Sheet to add t o mporter Sheet

5

I

P-25419

Q Adobe Workfront

~
~

I

I

410

Sr. nsta ation Support
Tech{Sr. S)

I

409

000176

f:'agel8
K11720 -Attachment E - Project Plan

Sep 27 2021 :49 pm EDl
Page 69 of 280

WA DOC JPayto Unity Migration Phase II - Exported Tasks (cont'd)
was

Tesl(
Number

1.12.5.38

420

1.12.5.39

421

Neme

--.......__

TABLETS-J -to-U - Create APP Provisioning ticket assignment to T Operations- Support
TABLETS-J -to-U - Creat e a Tab et s-0n y SO for Warehouse, (if needed) add accessories (earbud and
chargers) order to the ticket

I

r

Predecessor
s

Assigned

Pin our

P111nned
Start Date

Plenned
Completion
Dete

407

Project Manager (PM)

3 Days

11/ 30/22

12/ 2/ 22

420

Project Manager (PM)

1 Day

12/ 5/22

12/ 5/ 22

1.12.5.40

422

TABLETS-J-to-U - Receive confirmation Ilia ticket that Warehouse f ashed incarcerated and officer
tab ets and shipped to site

420

Project Manager (PM)

5Days

12/ 5/ 22

12/ 9/22

1.12.5.41

423

TABLETS-J-to-U - Obtain ist of any addition a Agency users who need SCP ogons to lliew t ab et
transactions

420

Project Manager (PM)

2 Days

12/ 5/ 22

12/ 6/22

1.12.5.42

424

TABLETS-J-to-U - Create additiona SCP user Logons (avoid Fridays if possib e)

423

mp ementation Specie isl
( S)

2 Days

1217/22

12/8/22

424

Project Manager (PM)

1 Day

12/ 9/ 22

12/ 9/22

402

m p ementation Specie ist
( S)

2 Days

6/ 26/ 23

6/ 28/23

mf ementation Specie ist
(S

2 Days

12/5/ 22

12/ 6/ 22

,-1.12.5.43

425

TABLETS-J-to-U - Notify Agency to ook for ogon activation emai s

1.12.5.44

426

TABLETS-J-to-U - in SPP add URL(s), Forms/Documents (PDFs)

1.12.5.45

427

...

I

TABLETS-J -to-U - n PROTOSS, 11a idate site configs are correct, confirm Private/Pubic Ps are
entered, Load/enab e acceptance f orms

F

1.12.5.46

428

TABLETS-J -to-U - Submit assignment to request testing resource from T Operations - Tab els (5 days
ead lime)

421

Project Manager (PM)

2 Days

12/6/ 22

1217/22

1.12.5.47

429

TABLETS-J-to-U - Confirm tab et accessories (earbuds, chargers, elc) have been shipped to site and
site is ready to distribut e them

428

Project Manager (PM)

1 Day

12/ 8/ 22

12/8/22

1.12.5.48

430

TABLETS-J-to-U -Load agency PDFS to viewer app. ( f PDFs are active on JPay. transfer them over)

426

m p ementation Specie ist
( S)

2 Days

6/ 28/ 23

6/30/23

1.12.5.49

431

TABLETS-J-to-U -Confirm SLP s Fu y Ready. FortiGate & SLP Are nsta ed, Provi sioning By ROC &
Tab et Team s Compete. ROC Has Paced SLP Behind Firewa . Tab el s Are Onsite & Charged.
Network Update Po icy For Tab ets To VPN, nmate Debit Active

428

Project Manager (PM)

1 Day

12/ 8/ 22

12/8/22

1.12.5.50

432

TABLETS-J-to-U -Suspend Media Services as needed (Chris Doug as)

36.25
Days

9/ 26/22

11/15/22

1.12.5.50.1

433

TABLETS-J-to-U -Ensure agency has communicated media suspension pans to incarcerated
indillidua s

Project Manager (PM)

1 Day

9/ 26/22

9/ 26/22

1.12.5.50.2

434

TABLETS-J-to-U -30 Days Before aunch, Suspend Subscriptions (examp e: Newsstand) To
Prevent New Subscriptions

609f s-30 d

Project Manager (PM)

1 Day

11/14/ 22

11/15/22

1.12.5.50.3

435

TABLETS-J-to-U -30 days before aunch, disab e purchasing of JPay GAMES that won't transfer

609f s-30d

Project Manager (PM)

1 Day

11/14/ 22

11/15/22

1.12.5.50.4

436

TABLETS-J-to-U -30 days before aunch, disab e purchasing JPay MOY ES and TV SHOWS that
won't transfer

609f s-30d

Project Manager (PM)

1 Day

11/14/ 22

11/15/22

1.12.5.50.5

437

TABLETS-J -to-U -30 days before aunch, disab e purchasing new JPay MUS C if needed

609fs-30d

Project Manager (PM)

1 Day

11/14/ 22

11/15/22

1.12.5.51

438

TABLETS-J-to-U -Schedu e onsite network pre go i11e testing and heatmapping to confirm
infrastructure is ready.

428

Fie d Service Manager
(FSM)

1 Day

12/ 8/ 22

12/8/22

1.12.5.52

439

TABLETS-J-to-U -Conduct on site network pre go i11e testing and heatmapping to confirm
infrastructure is ready.

438

Fie d Service Manager
(FSM)

1 Day

12/ 9/ 22

12/ 9/22

1.12.5.53

440

TABLETS-J-to-U -Schedu e tab et app testing session

431

Project Manager (PM)

2 Days

12/ 9/ 22

12/12/ 22

P-25419

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Page 70 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)
Assigned

Pin Dur

Plenned
Start Date

Plenned
Completion
Dete

419. 440

m p ementation Specia isl
( S)

5Days

12/13/22

12/19/ 22

TABLETS-J-to-u - Suspend Test Account s in SCP after t esting is compete

441

mp ementation Specia isl
( S)

1 Day

12/ 20/ 22

12/ 20/ 22

443

TABLETS-J-t o-U - Conduct ntema ca to ensure everybody is a igned and ready

441

Project Manager (PM)

3 Days

12/ 20/ 22

12/ 22/22

1.12.5.57

444

TABLETS-J-to-U - Verify Go Live Check ist s Compete

443

Project Manager (PM)

1 Day

12/ 23/ 22

12/27/22

1.12.5.58

445

TABLETS-J-to-U -Confirm Agency Is wi ing to disab e phone app on Day·1 (to improve setup
performance)

444

Project Manager (PM)

1 Day

12/27/ 2 2

12/ 28/22

1.12.5.59

446

TABLETS-J-to-U - Order Marketing Mat eria s nc uding Materia s That nform Cust omer To Link JPay &
Securus Debit Accounts (Engage Account Manager, Mike Sherwood, Stacey Guidry, Kathryn
Go dstein , Sean North)

444

Project Manager (PM)

1 Day

12/27/2 2

12/ 28/22

1.12.5.60

447

TABLETS-J-to-U - ssue approved credits

1 Day

11/15/ 22

11/16/22

1.12.5.60.1

448

TABLETS-J-to-U - ssue approved crecfJts for GAMES

1.12.5.60.2

449

1.12.5.60.3

450

1.12.5.61

451

1.12.5.61.1

452

TABLETS-J-to-U -CommCenter-Verify incarcerat ed are a owed to submit Tab et Tickets

379

1.12.5.61.2

453

TABLETS-J-to-U -CommCenter-Add t o Tab et Cut Sheet

1.12.5.61.3

454

TABLETS-J-to-U -CommCenter-Configure Communications Center- Ticketing in Staging

1.12.5 .62

455

1.12.5.62.1

456

TABLETS-J-to-U -3rdPartyURL-Contact Product Mgr, compete Exhibit and Lega signoff

1.12.5.62.2

457

TABLETS-J-to-U -3rdPartyURL-Contact vendor to get cust om URL

Tasl(

Predece ssor
s

WBS

Number

1.12.5.54

441

TABLETS-J -to-U -TABLETS-Con - Conduct Tab et Testing Sesslon(s)

1.12.5.55

442

1.12.5.56

Neme

I- -

I

435

Project Manager (PM)

1 Day

11/15/22

11/16/22

TABLETS-J-to-U - ssue approved credits for MOVES

436

Project Manager (PM)

1 Day

11/15/ 22

11/16/22

TABLETS-J-to-U - ssue approved crecfrts for MUS C

437

Project Manager (PM)

1 Day

11/15/22

11/16/22

26 Days

10/17/ 22

11/ 21/22

Project Manager (PM)

1 Day

10/17/ 22

10/17/ 2 2

406, 4 52

Project Manager (PM)

1 Day

11/7/22

11/7/22

453

m p ementation Specia isl
( S)

10 Days

11/8/22

11/ 21/22

325.25
Days

9/ 26/ 22

1/10/ 24

Project Manager (PM)

10 Days

10/17/ 22

10/ 28/22

Project Manager (PM)

10 Days

10/ 31/22

11/11/ 22

Project Manager (PM)

10 Days

11/14/ 22

11/ 29/ 22

mp ementation Specia isl
( S)

2Days

11/30/22

12/1/22

Project Manager (PM)

1 Day

12/27/ 22

12/ 28/22

149.5
Days

6/ 6/ 23

1/10/ 24

TABLETS-J-to-U -Communication Center

TABLETS-J-to-U -Commissary 3rd Party URL

,-379

~
L:_-

,--

1.12.5.62.3

458

TABLETS-J-to-U -3rdPartyURL-Send custom URL to Network Engineering for Testing

1.12.5.62.4

459

TABLETS-J-to-U -3rdPartyURL-Provis ion and Enab e ConnectUs con

1.12.5.62.5

460

TABLETS-J-to-U -3rdPartyURL-Verify Go Live Check ist items are compete

1.12.5 .62.6

461

TABLETS-J-to-U -Commissary 3rd Party URL - Go-Live

1.12.5.62.6.1

462

TABLETs-J-to-U -Commissary 3rd Party URL on TABLETS - Go-Lrve (Washington Corrections
Center (WCCM)

460, 599fs1d

Project Manager (PM)

1 Day

6/ 26/23

6/ 27/ 23

1.12.5.62.6.2

463

TABLETS-J-to-U -Commissary 3rd Party URL on TABLETS - Go-Live (Cedar Creek Correctfons
Center (CCCC)

460, 600fs1d

Project Manager (PM)

1 Day

6/13/ 23

6/14/ 23

P-25419

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7

444, 459

000178

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Page 71 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)
Assigned

Pin our

Plenned
Start Date

Plenned
Completion
Dete

Project Manager (PM)

1 Day

6/ 6/ 23

6n/23

Project Manager (PM)

1 Day

8/1/23

8/ 2/23

460, 603fs1d

Project Manager (PM)

1 Day

7/1V23

7/12/23

TABLETS-J-to-U -Commissary 3rd Party URL on TABLETS - Go-Live (Airway Heights
Corrections Center (AHCC)

460, 604fs1d

Project Manager (PM)

1 Day

9/ 5/ 23

9/ 6/23

468

TABLETS-J-to-U -Commissary 3rd Party URL on TABLETS - Go-Live (Coyote Ridge Corrections
Cent er (CRCC)

460, 605fs1d

Project Manager (PM)

1 Day

9/19/ 23

9/ 20/ 23

1.12.5.62.6.8

469

TABLETS-J-to-U -Commissary 3rd Party URL on TABLETS - Go-Live (Washington State
Penitentiary (WSP)

460, 606fs1d

Project Manager (PM)

1 Day

12/12/23

12/13/ 23

1.12.5.62.6.9

470

TABLETS-J-to-U -Commissary 3rd Party URL on TABLETS - Go-Live (Monroe Correctiona
Comp ex (MCC)

460, 607fs1d

Project Manager (PM)

1 Day

12/5/ 23

12/ 6/23

1.12.5.62.6.1
0

471

TABLETS-J-to -U -Commissary 3rd Party URL on TABLETS - Go-Live (Ca am Bay Corrections
Cent er (CBCC)

460, 608fs1d

Project Manager (PM)

1 Day

1/9/ 24

1/10/ 24

1.12.5.62.7

472

TABLETS-J-to-U - ..,Set the predecessor of this task to Externa Kickoff'-

20

Project Manager (PM)

1 Day

10/11/ 22

10/11/ 22

1.12.5.62.8

473

TABLETS-J-to-U -Cosing Activities

474

Project Manager (PM)

1 Day

9/ 27/ 22

9/ 27/ 22

1.12.5 .62.9

474

TABLETS-J-t o-U -Confirm Regu atory and Bi ing Tab e assignments are Reso ved

Project Manager (PM)

1 Day

9/ 26/ 22

9/ 26/22

1.12.5.63

475

325.25
Days

9/ 26/ 22

1/10/24

~ ="'"'"'""'

1 Day

9/ 26/ 22

9/ 26/22

1 Day

9/ 26/22

9/ 26/22

~ ,= "'""' '""'

5Days

9/ 27/22

10/3/ 22

p ementation Specia isl
(S)

1 Day

9/ 27/22

9/ 27/ 22

478. 479

m p ementation Specia ist
( S)

4Days

10/ 4/22

10n/22

WBS

Tesl(
Number

Predece ssor
s

1.12.5.62.6 .3

464

TABLETS-J-to-U -Commissary 3rd Party URL on TABLETS - Go-Live (Larch Corrections Center
(LCC)

460, 601fs1d

1.12.5 .62.6.4

465

TABLETS-J-to-U -Commissary 3rd Party URL on TABLETS - Go-Live (Stafford Creek Corrections
Cent er (SCCC}

460, 602fs1d

1.12.5.62.6.5

466

TABLETS-J-t o-U -Commissary 3rd Party URL on TABLETS - Go-Live (0 ympic Corrections
Cent er (OCC)

1.12.5.62.6.6

467

1.12.5.62.6.7

Neme

,-

,-

-------,

,-

Forms and Grievance

.......__
1.12.5.63.1

476

F&G-·-set the predecessor of this task t o Externa Kickow-

1.12.5 .63.2

477

F&G-Submit Forms & Grievances Customer Training request

476ss

1.12.5.63.3

478

F&G-Obtain additions SCP user names (if needed) from Agency

477

1.12.5.63.4

479

F&G-Enab e ncarcerated Forms product

1.12.5.63.5

480

F&G-Enab e Grievance Admini stration f eature in SCP, create form, en.a b e on termina s

1.12.5.63.6

481

F&G-(tab els) add F&G to Tab et Cut Sheet

480

Project Manager (PM)

5Days

10/10/22

10/14/22

1.12.5.63.7

482

F&G-Verify F&G check isl is compet e

480fs+3d

Project Manager (PM)

1 Day

10/13/ 22

10/13/ 22

1.12.5 .63.8

483

F&G Go-Live

149.5
Days

6/ 6/ 23

1/10/ 24

1.12.5 .63.8.1

484

F&G Go-Live (Washington Corrections Center (WCCM)

482, 599fs1d

Project Manager (PM)

1 Day

6/ 26/ 23

6/ 27/ 23

1.12.5 .63.8.2

485

F&G Go-Live (Cedar Creek Corrections Cent er (CCCC)

482, 600fs1d

Project Manager (PM)

1 Day

6/13/23

6/14/ 23

ect Manager (PM)

Im
I

-------.-

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K"11720 -Attachment E - Project Plan

;:,ec L 2 •«1 .. 49 pm EDl
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WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)

Assigned

Pio our

P1enned
Start Date

Plenned
Completion
Date

482, 601fs1d

Project Manager (PM)

1 Day

6/ 6/ 23

6n/23

F&G Go-Live (Stafford Creek Corrections Center (SCCC)

482, 602fs1d

Project Manager (PM)

1 Day

8/1/23

8/ 2/23

488

F&G Go-Live (0 y mpic Corrections Center (OCC)

482, 603fs1d

Project Manager (PM)

1 Day

7/11/23

7/12/23

1.12.5.63.8.6

489

f&G Go-Live (Aiiway Heights Corrections Center (AHCC)

482, 604fs1d

Project Manager (PM)

1 Day

9/ 5/ 23

9/ 6/23

1.12.5.63.8.7

490

f&G Go-Live (Coyote Ridge Corrections Center (CRCC)

482, 605fs1d

Project Manager (PM)

1 Day

9/19/ 23

9/ 20/ 23

1.12.5.63.8.8

491

F&G Go-Live (Washington State Penitentiary (WSP)

482, 606fs1d

Project Manager (PM)

1 Day

12112/23

12/13/ 23

1.12.5.63.8.9

492

f&G Go-Live (Monroe Correctiona Comp ex (MCC)

482, 607fs1d

Project Manager (PM)

1 Day

12/5/23

12/ 6/23

1 Day

1/9/ 24

1/10/ 24

310.25
Days

10/17/ 22

1/10/24

Tesl(

Predecessor
s

WBS

Number

1.12.5.63.8.3

486

F&G Go-Live (Larch Corrections Center (LCC)

1.12.5.63.8.4

487

1.12.5.63.8.5

Name

--.-

--.--.-

...
1.12.5.63.8.1
0

493

1.12.5.64

494

1.12.5.64.1

495

TABl fTS-J-to-U -eMSG-Review eMessaging Configuration Options with Agency

1.12.5.64.2

496

TABLETS-J-to-U -eMSG-Add to Tab et Cut Sheet

1.12.5.64.3

497

TABLETS-J-to-U -eMSG-Bu1d site in https://emadmln.corp.securustech.net/

1.12.5.64.4

498

TABLETS-J-to-U -eMSG-Provision eMessaging ink in SCP to eMessaging

1.12.5.64.5

499

1.12.5.64.6

..,,"''"· I"''~ "'"'""

f&G Go-Live (Ca am Bay Corrections Cent er (CBCC)

1d

l™l

TABLETS-J-to-U -eMessaging

----379

Project Manager (PM)

5Days

10/17/ 22

10/ 21/22

406

Project Manager (PM)

2 Days

11/7/22

11/ 8/ 22

391

m p ementalion Specie isl
( S)

2 Days

10/ 28/22

10/31/22

497ss

mp ementalion Specie ist
( S)

2 Days

10/ 28/22

10/31/22

TABLETS-J-lo-u -eMSG-Submit Customer Training Request for eMessaging

498

Project Manager (PM)

1 Day

11/1/22

11/1/22

500

TABLETS-J-to-U -eMSG-Post the Tab et PDF in Secure Services app

498

mp ementation Spec ia isl
( S)

2 Days

11/1/22

11/ 2/22

1.12.5 .64.7

501

T ABLETS-J-to-U -eMSG-Creat e Faci ity User accounts (if needed)

497

mp ementalion Specia ist
( S)

2Days

11/1/22

11/ 2/ 22

1.12.5.64.8

502

TABLETS-J-to-U -eMSG-Confirm Bi ing Tab e has oaded stamp rates Ot needed)

444, 498

Project Manager (PM)

1 Day

12/ 27/ 22

12/ 28/22

1.12.5.64.9

503

TABLETS-J-to-U -eMSG-set Agency l o •Active•

444. 502ss

mp ementalion Specia isl
( S)

2 Days

12/ 27/ 22

12/ 29/22

1.12.5.64.10

504

TABlfTS-J-to-U -eMSG-Verify Go live Check isl terns are compete. Verify A Unity Services Are
Reachabe

444. 503ss

Project Manager (PM)

1 Day

12/27/ 22

12/ 28/22

I
f

....I--

1.12.5.64;11

50 5

TABLETS-J-to-U -eMSG-Order Marketing Materia s

1.12.5.64.12

506

TABLETS-J-to-U -eMSG - Go-Live

0 Adobe Workfront

444

P-25419 000180
PagP2,l
K11720 -Attachment E - Project Plan

Project Manager (PM)

1 Day

12/27/ 22

12/ 28/22

149.5
Days

6/ 6/ 23

1/10/24

>80 2 2 •«1 ,.49 pm EDl
Page 73 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)
Assigned

Pin o ur

Planned
Start Date

Planned
Completion
Dnte

Project Manager (PM)

1 Day

6/ 26/ 23

6/ 27/ 23

Project Manager (PM)

1 Day

6/13/ 23

6/14/ 23

504, 601fs1d

Project Manager (PM)

1 Day

6/ 6/ 23

6n/23

TABLETS-J-to-U -eMSG on TABLETS - Go-Live (Stafford creek Corrections Center (SCCC)

504, 602fs1d

Project Manager (PM)

1 Day

8/1/23

8/ 2/23

511

TABLETS-J-to-U -eMSG on TABLETS - Go-Live (O ympic Corrections Center (OCC)

504, 603fs1d

Project Manager (PM)

1 Day

7/11/ 23

7/12/23

1.12.5.64.12.
6

512

TABLETS-J-to-U -eMSG on TABLETS - Go-Live (Airway Heights Co rrections Center (AHCC)

504, 604fs1d

Project Manager (PM)

1 Day

9/ 5/ 23

9/ 6/23

1.12.5.64.12.
7

513

TABLETS-J-to-U -eMSG on TABLETS - Go-Live (Coyote Ridge Corrections Center (CRCC)

504, 605fs1d

Project Manager (PM)

1 Day

9/19/ 23

9/ 20/ 23

1.12.5.64.12.
8

514

TABLETS-J-to-U -eMSG on TABLETS - Go-Live (Washington St ate Penit entiary (WSP)

504, 606fs1d

Project Manager (PM)

1 Day

12/12/23

12/13/ 23

1.12.5.64.12.
9

515

TABLETS-J-to-U -eMSG on TABLETS - Go-Live (Monroe Correctiona Comp ex (MCC)

504, 607fs1d

Project Manager (PM)

1 Day

12/5/ 23

12/ 6/23

1.12.5.64.12.1
0

516

TABLETS-J-to-U -eMSG on TABLETS - Go-Live (C a am Bay Corrections Center (CBCC)

504, 608fs1d

Project Manager (PM)

1 Day

1/9/ 24

1/10/ 24

1.12.5.65

517

310.25
Days

10/17/ 22

1/10/ 24

1.12.5.65.1

518

3 Days

10/17/ 22

10/19/ 22

Predecessor
s

WBS

Tasl(
Number

1.12.5.64.12.1

507

TABLETS-J-to-U -eMSG on TABLETS - Go-Live (Washington Corrections Center (WCCM)

504, 599fs1d

1.12.5.64.12.
2

508

TABLETS-J-to-U -eMSG on TABLETS - Go-Live (Ced ar Creek Corrections Center (CCCC)

504, 600f s1d

1.12.5.64.12.
3

509

TABLETS-J-to-U -eMSG on TABLETS - Go-Live (Larch Corrections Center (LCC)

1.12.5.64.12.
4

510

1.12.5.64.12.
5

Name

,-

--.-

--.-

FY -FY app with Agency Document Manager (not avai ab e on JPay)

----FY -Request and Receive Li st of Users From Agency

379

Project Manager (PM)

,1.12.5.65.2

519

FY -Provision agency into Ille Agency Document Manager porta
https:t/agencydocs.securustech.nettmgr ndex.php

518

mp ementation Specia ist
(S)

2Days

10/20/ 22

10/ 21/ 22

1.12.5.65.3

520

FY -Review names on Agency user ist to ensure each has System/Custody Account permissions
in SCP (makes changes if necessary).

519ss

mp ementation Specia ist
(S)

2Days

10/20122

10/ 21/ 22

1.12.5.65.4

521

FY -(tab els) Add t o Tab et Cut Sheet and create ticket assignment to Production Support

519

Project Manager (PM)

3 Days

10/24/22

10/ 26/22

Project Manager (PM)

1 Day

10/ 27/ 22

10/ 27/22

r

Project Manager (PM)

1 Day

10/ 28/22

10/ 28/ 22

149.5
Days

6/ 6/ 23

1/10/ 24

1 523. 599fs-

Project Manager (PM)

1 Day

6/ 26/ 23

6/ 27/ 23

,--1.12.5.65.5

522

FY -Send Agency Document Manager porta instructions to POC

1.12.5.65.6

523

FY -Verify Go Uve Check isl t erns are compete

1.12.5.65.7

524

FY - Go-Live

1.12.5.65.7.1

525

1.12.5.65.7.2

----

1.12.5.65.7.3

0 Adobe Wol'kfront

1 520, 521
522

FY on TABLETS - Go-Live (Washington Corrections Center (WCCM)

1d

526

FY on TABLETS - Go-Live (Cedar Creek Corrections Center (CCCC)

523, 600fs1d

Project Manager (PM)

1 Day

6/13/23

6/14/ 23

527

FY on TABLETS - Go-Live (Larch Corrections Center (LCC)

523, 601fs1d

Project Manager (PM)

1 Day

6/ 6/ 23

6n/23

P-25419 000181
j.lage 2
K11720 -Attachment E - Project Plan

;:,ec "- 2 «1 -. <l9 pm EDl
Page 74 of 280

WA DOC JPay t o Unity Migration Phase II - Exported Tasks (cont'd)
T11sl(

Number

Assigned

Pin Dur

P111nned
Start Date

Planned
Completion
Date

523, 602fs1d

Project Manager (PM)

1 Day

8/1/23

8/ 2/23

Predecessor
s

Name

on TABLETS - Go-live (stafford Creek Corrections Cent er (SCCC)

1.12.5.65.7.4

528

FY

1.12.5.65.7.5

529

FY on TABLETS -Go-live (0 ympic Corrections Center (OCC)

523, 603fs1d

Project Manager (PM)

1 Day

7/11/23

7/12/23

1.12.5.65.7.6

530

FY on TABLETS - Go-Live (Airway Heights Corrections Center (AHCC)

523, 604fs1d

Project Manager (PM)

1 Day

9/ 5/ 23

9/ 6/23

1.12.5.65.7.7

531

FY on TABLETS - Go-live (Coyote Ridge Corrections Center (CRCC)

523, 60 5fs1d

Project Manager (PM)

1 Day

9/19/ 23

9/ 20/ 23

1.12.5.65.7.8

532

FY on TABLETS - Go-live (Washington State Penitentiary (WSP)

; ;3, 606~fs-

Project Manager (PM)

1 Day

12/12/23

12/13/ 23

1.12.5.65.7.9

533

FY on TABLETS - Go-live (Monroe Correctiona Comp ex (MCC)

523, 607fs1d

Project Manager (PM)

1 Day

12/5/23

12/ 6/23

1.12.5.65.7.1
0

534

FY on TABLETS - Go-Live (C a am Bay Corrections Center (CBCC)

523, 60 8fs1d

Project Manager (PM)

1 Day

119/ 24

1/10/ 24

1.12.5.66

535

295.25
Days

11n122

1/10/ 24

1.12.5.66.1

536

TA6lfTS-J-to-U -JobVieW-Add to Tab et Cut Sheet

Project Manager (PM)

2 Days

11n122

1118/2 2

1.12.5.66.2

537

TABLETS-J-to-U -JobView-Add to Tab et Management Too

536

mp ementalion Spec ia ist
(S)

2Days

11/9/22

11/10/ 22

1.12.5 .66.3

538

TABLETS-J-to-U -JobView-Ensure a items on check isl are compete

444, 537

Project Manager (PM)

1 Day

12/ 27/ 22

12/ 28/22

1.12.5 .66.4

539

TABLETS-J-to-U -JobView - Go-Live

149.5
Days

6/ 6/ 23

1/10/ 24

1.12.5 .66.4.1

540

TABLETS-J-to-U -JobView on TABLETS - Go-Live (Washington Corrections Center (WCCM)

1.12.5.66.4.2

541

TABLETS-J-to-U -JobView on TABLETS - Go-Live (Cedar Creek Corrections Center (CCCC)

I

1.12.5 .66.4.3

542

TABLETS-J-to-U -JobView on TABLETS - Go-Live (Larch Corrections Center (LCC)

r;::,•-oo,..

1.12.5.66.4.4

543

TABLETS-J-to-U -JobView on TABLETS - Go-Live (Stafford Creek Corrections Center (SCCC)

r

1.12.5.66.4.5

544

1.12.5.66.4.6

--.-

--.-

TABLETS-J-to-U -JobView

I

406

I

538, 599fs1d

Project Manager (PM)

1 Day

6/ 26/ 23

6/ 27/ 23

538, 600fs1d

Project Manager (PM)

1 Day

6/13/23

6/14/ 23

I""•~· •."',~,.,

1 Day

6/ 6/23

538, 602fs1d

Project Manager (PM)

1 Day

8/1/23

8/ 2/23

TABLETS-J-to-U -JobView on TABLETS - Go-Live (0 ympic Corrections Center (OCC)

538, 603fs1d

Project Manager (PM)

1 Day

7/11/23

7/12/23

545

TABLETS-J-to-U -JobView on TABLETS - Go-Live (Airway Heights Corrections Center (AHCC)

538, 604fs1d

Project Manager (PM)

1 Day

9/ 5/ 23

9/ 6/23

1.12.5.66.4.7

5 46

TABLETS-J-to-U -JobView on TABLETS - Go-Live (Coyote Ridge Corrections Center (CRCC)

538, 605fs-

Project Manager (PM)

1 Day

9/19/23

9/ 20/ 23

1.12.5.66.4.8

547

TABLETS-J-!o-U -JobView on TABLETS - Go-Live (Washington State Penit entiary (WSP)

. "'"'· 1 ....,~ "'"''~ ""'

1 Day

12/12/23

12/13/ 23

P-25419

0 Adobe Workfront

-.-

f;

000182

~'age Z4

K·11720 - Attachment E - Project Plan

,,9,:, L ::m«1 .. 49 pm EOl
Page 75 of 280

WA DO C JPay t o Unity Migratio n Phase II - Exp o rted Tasks (cont'd)

WBS

Tasl(
Number

1.12.5.66.4.9

548

TABLETS-J-to-U -JobView on TABLETS - Go-Live (Monroe Correctione Com p ex (MCC)

1.12.5.66.4.1
0

549

TABLETS-J-to-U -JobView on TABLETS - Go-Live (C 6 am Bey Corrections Center (CBCC)

1.12.5.67

550

1.12.5.67.1

551

TABLETS-J-to-U -LANTERN-Engage Education Program Meneger

1.12.5.67.2

552

TABLETS-J-to-U -LANTERN-Request test student be creeled for app testing

1.12.5.67.3

553

TABLETS-J-to-U -LANTERN-Request Education Team provision Lantern to Tab ets

1.12.5.67.4

554

1.12.5.67.5

1.12.5.67.6

Predecessor
s

Assigned

Pin Dur

Planned
Start Date

Planned
Completion
Dnte

538, 607fs-

Project Manager (PM)

1 Dey

12/5/23

12/ 6/23

r; ."'"•· I,.,,~,•oa•,~ ""'

1 Day

1/9/ 24

1/10/ 24

310.25
Days

10/17/ 22

1/10/ 24

Name

TABLETS-J-to-U -Lantern

----379

Project Manager (PM)

10 Days

10/17/ 22

10/ 28/22

551

Project Manager (PM)

4Days

10/ 31/22

11/3/ 22

552

Project Manager (PM)

4Days

11/4/22

11/ 9/ 22

TABLETS-J-to-U -LANTERN-Education Team crea1es user ogons

553

Project Manager (PM)

2 Days

11/10/22

11/11/ 22

555

TABLETS-J-to-U -LANTERN-Provision and Configure insta ed equipment

554

mp ementation Specie ist
(S)

2 Days

11/14/ 22

11/15/22

556

TABLETS-J-to-U -LANTERN- F Ash and u , track expenses

555

Project Manager (PM)

2 Days

11/16/22

11/17/22

Project Manager (PM)

2 Days

11/18/22

11/21/22

Project Manager (PM)

1 Day

12/27/ 22

12/ 28/22

149.5
Days

6/ 6/ 23

1/10/24

-

,--1.12.5.67.7

557

TABLETS-J-to-U -LANTERN- F Ash and U, generate invoice

1.12.5.67.8

558

TABLETS-J-to-u -LANTERN-Go-Live Check isl tems are Compete

1.12.5.67.9

559

TABLETS-J-to-U -Lantern - Go-Lille

1.12.5.67.9 .1

560

TABLETS-J-to-U -Lantern on TABLETS - Go-Lille (Washington Corrections Ce mer (WCCM)

I

556

...--

444. 557

F -

Project Manager (PM)

1 Day

6/26/ 23

6/ 27/ 23

~

Project Manager (PM)

1 Day

6/13/ 23

6/14/ 23

d

1.12.5.67.9 .2

561

TABLETS-J-to-U -Lantern on TABLETS - Go-Lille (Ceder Creek Corrections Center (CCCC)

d

f s-

1.12.5.67.9.3

562

TABLETS-J-to-U -Lantern on TABLETS- Go-Lille (Larch Corrections Center (LCC)

558, 601fs1d

Project Manager (PM)

1 Day

6/ 6/ 23

6/7/ 23

1.12.5.67.9.4

563

TABLETS-J-to-U -Lantern on TABLETS - Go-Lille (Stafford Creek Corrections Center (SCCC)

558, 602fs1d

Project Manager (PM)

1 Day

8/1/ 23

8/ 2/ 23

1.12.5.67.9 .5

564

TABLETS-J-to-U -Lantern on TABLETS - Go-Lille (0 ympic Corrections Center (OCC)

558, 603fs1d

Project Manager (PM)

1 Day

7/11/23

7/12/23

1.12.5.67.9 .6

565

TABLETS-J-to-U -Lantern on TABLETS- Go-Lille (Airway Heights Corrections Center (AHCC)

558, 604fs1d

Project Manager (PM)

1 Day

9/ 5/ 23

9/ 6/23

1.12.5.67.9 .7

566

TABLETS-J-to-U -Lantern on TABLETS - Go-Lille (Coyote Ridge Corrections Center (CRCC)

558, 605fs1d

Project Manager (PM)

1 Day

9/19/ 23

9/ 20/ 23

1.12.5.67.9.8

567

TABLETS-J-to-U -Lantern on TABLETS - Go-Lille (Washington State Penitentiary (WSP)

558, 606fs1d

Project Manager (PM)

1 Day

12/12/23

12/13/23

.....,__

___

1.12.5.67.9 .9

568

TABLETS-J-to-U -Lantern on TABLETS - Go-Lille (Mornoe Correctione Comp ex (MCC)

558, 607fs1d

Project Manager (PM)

1 Day

12/ 5/23

12/ 6/ 23

1.12.5.67.9.1
0

569

TABLETS-J-to-U -Lantern on TABLETS - Go-Lille (C 6 am Bey Corrections Center (CBCC)

558, 608fs1d

Project Manager (PM)

1 Dey

1/9/ 24

1/10/24

Q Adobe Workfront

P-25419 000183
Page 25
K11720 -Attachment E - Project Plan

;:,SCL. ] •«1 c.49 pm EDl
Page 76 of 280

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)
P111nned
Start Date

Planned
Completion
D11te

310.25
Days

10/17/ 22

1/10/ 24

Project Manager (PM)

10 Days

10/17/ 22

10/ 28/ 22

571

Project Manager (PM)

5Deys

10/31/22

11/4/ 22

TABLETS-J-to-u -LAWL BRARY~eb ets) Add to Tab et Management Too. (Enter Site D, Customer
D and URL For Each Entry)

572

mp ementetion Specie ist
(S)

2 Days

11n/22

11/ 8/22

574

TABLETS-J-to-U -LAWL BRARY-Add to Tab et Cut Sheet

572

Project Manager (PM)

3 Days

11n/22

11/9/ 22

1.12.5.68.5

575

TABLETS-J-to-U -LAWL BRARY-Verify Go Live Check istis compete

444, 574

Project Manager (PM)

1 Day

12/ 27/22

12/ 28/22

1.12.5.68.6

576

TABLETS-J-to-U -LAWL BRARY- Go-Uve

149.5
Days

6/ 6/ 23

1/10/ 24

1.12.5.68.6.1

577

TABLETS-J-to-U -Lew Library on TABLETS - Go-Live (Washington Corrections Center (WCCM)

575, 599fs1d

Project Manager (PM)

1 Day

6/ 26/ 23

6/ 27/ 23

1.12.5.68.6.2

578

TABLETS-J-to-U -Lew library on TABLETS - Go-Live (Ceder Creek Corrections Center (CCCC)

575, 600fs1d

Project Manager (PM)

1 Day

6/13/ 23

6/14/ 23

1.12.5.68.6.3

579

TABLETS-J-to-U -Lew Library on TABLETS - Go-Live (Larch Corrections Center {LCC)

575, 601fs1d

Project Manager (PM)

1 Day

6/ 6/ 23

6n/23

1.12.5.68.6.4

580

TABLETS-J-to-U -Lew Library on TABLETS - Go-Live (Stafford Creek Corrections Center (SCCC)

575, 602fs1d

Project Manager (PM)

1 Day

8/1/23

8/ 2/23

1.12.5.68.6.5

581

TABLETS-J-to-U -Lew Library on TABLETS - Go-Live (0 ympic Corrections Cent er (OCC)

575, 603fs1d

Project Manager (PM)

1 Day

7/11/23

7/12/23

1.12.5.68.6.6

582

TABLETS-J-to-U -Lew Library on TABLETS - Go-Live (Airway Heights Corrections Cent er
(AHCC)

575, 604fs1d

Project Manager (PM)

1 Day

9/ 5/ 23

9/ 6/23

1.12.5.68.6.7

583

TABLETS-J-to-U -Lew Library on TABLETS - Go-Live (Coyote Ridge Corrections Center (CRCC)

575, 605fs1d

Project Manager (PM)

1 Day

9/19/ 23

9/ 20/ 23

1.12.5.68.6.8

584

TABLETS-J-to-U -Lew Librery on TABLETS - Go-Live (PWeshington State Penitentiary (WSP)

575, 606fs1d

Project Manager (PM)

1 Day

12/12/23

12/13/ 23

1.12.5.68.6.9

585

TABLETS-J-to-U -Lew Library on TABLETS - Go-Live (Monroe Correctiona Comp ex (MCC)

575, 607fs1d

Project Manager (PM)

1 Day

12/5/ 23

12/ 6/23

1.12.5.68.6.1
0

586

TABLETS-J-to-U -Lew Library on TABLETS - Go-Live (Ce am Bey Corrections Center (CBCC)

575, 608fs1d

Project Manager (PM)

1 Day

1/9/ 24

1/10/ 24

1.12.5.69

587

150
Days

5/16/ 23

12/19/ 23

1.12.5.69.1

588

TABLETS Pre Go-Live Testing (Washington Corrections Center (WCCM)

599fs-15d

Project Manager (PM)

1 Day

6/ 6/ 23

6n/23

1.12.5.69.2

589

TABLETS Pre Go-Live Testing (Ceder Creek Corrections Center (CCCC)

600fs-15d

Project Manager (PM)

1Day

5/ 24/23

5/ 25/ 23

1.12.5.69.3

590

TABLETS Pre Go-Live Testing (Larch Corrections Center (LCC)

601fs-15d

Project Manager (PM)

1 Day

5/16/ 23

5/17/ 23

1.12.5.69.4

591

TABLETS Pre Go-Live Testing (Stafford Creek Corrections Center (SCCC)

602fs-15d

Project Manager (PM)

1 Day

7/12/ 23

7/13/ 23

Tasl(

Predecessor
s

WBS

Number

1.12.5.68

570

1.12.5.68.1

571

TABLETS-J-t o-U -LAWL BRARY-Get Addendum executed (on y if Securus ls paying)

379

1.12.5.68.2

572

TABLETS-J-to-U -LAWL BRARY -Obt ein custom URL from vendor

1.12.5.68.3

573

1.12.5.68.4

Name

TABLETS-J -to-U -Lew library

TAB LETS PRE GO-L VE TEST NG

P-25419

Q Adobe Workfront

Assigned

I

Pin o ur

000184

PagE' 26

K11720 -Attachment E - Project Plan

;:,ec ~ 1 •«1
Page 77 of 280

49 pm EDl

WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)
Predecessor
s

Assigned

Pin o ur

Planned
Start Date

Planned
Completion
Date

TABLETS Pre Go-Live Testing (0 y mpic Corrections Center (OCC)

603fs-15d

Project Manager (PM)

1 Day

6/ 20/ 23

6/ 21/23

593

TABLETS Pre Go-Live Testing (Airway Heights Corrections Center (AHCC)

604fs-15d

Project Manager (PM)

1 Day

8/15/23

8/16/ 23

1.12.5.69.7

594

TAB LETS Pre Go-Live Testing (Coyote Ridge Corrections Center (CRCC)

605fs-15d

Project Manager (PM)

1 Day

8/ 29/ 23

8/30123

1.12.5.69.8

595

TABLETS Pre Go-Live Testing (Washington State Penitentiary (WSP)

606fs-15d

Project Manager {PM)

1 Day

11/20/ 23

11/ 21/23

1.12.5.69.9

596

TABlfTS Pre Go-Live Testing (Monroe Correctiona Comp ex (MCC}

607fs-15d

Project Manager (PM)

1 Day

11/13/ 23

11/14/23

1.12.5.69.10

597

TABLETS Pre Go-Live Testing (Ca am Bay Corrections Center (CBCC)

608fs-15d

Project Manager (PM)

1 Day

12/18/23

12/19/ 23

1.12.5.70

598

261.25
Days

12/28/22

1/10/ 24

1.12.5.70.1

599

TABLETS-J-t o-U - Go-Live (Washington Corrections Center {WCCM)

444fs+127d

Project Manager (PM)

1 Day

6/ 26/ 23

6/ 27/ 23

1.12.5.70.2

600

TABLETS-J-to-U - Go-Live (Cedar Creek Corrections Center (CCCC}

444fs+118d

Project Manager (PM)

1 Day

6/13/ 23

6/14/ 23

1.12.5.70.3

601

TABLETS-J-to-U - Go-Live !Larch Corrections Center (LCC)

444fs+113d

Project Manager (PM)

1 Day

6/ 6/ 23

6n/23

1.12.5.70.4

602

TABLETS-J-to-U - Go-Live (Stafford Creek Corrections Center (SCCC)

444fs+152d

Project Manager (PM)

1 Day

8/1/ 23

8/ 2/23

1.12.5.70.5

603

TABlfTS-J-to-U - Go-Live (0 ympic Corrections Center {OCC)

444fs+137d

Project Manager (PM)

1 Day

7/11/ 23

7/12/23

1.12.5.70.6

604

TABLETS-J-to-U - Go-Live (Airway Heights Corrections Center (AHCC)

444fs+176d

Project Manager {PM)

1 Day

9/ 5/ 23

9/ 6/23

1.12.5.70.7

605

TAB LETS-J-to-U - Go-Live (Coyote Ridge Corrections Cent er (CRCC)

444fs+186d

Project Manager (PM)

1 Day

9/19/ 23

9/ 20/ 23

1.12.5.70.8

606

TABLETS-J-to-U - Go-Live (Washington Stat e Penitentiary (WSP)

444fs+244d

Project Manager (PM)

1 Day

12/12/23

12/13/23

1.12.5.70.9

607

TABLETS-J-to-U - Go-Live (Monroe Correctiona Com p ex (MCC)

444fs+239d

Project Manager (PM)

1 Day

12/5/ 23

12/ 6123

1.12.5.70.10

608

TABLETS-J-to-U - Go-Live (Ca am Bay Corrections Center (CBCC)

444fs+262d

Project Manager (PM)

1 Day

1/9/ 24

1/10 /24

1.12.5.70.11

609

TABLETS-J-t o-U -PLAN TO HAND OUT TABLETS N THE AM & CONDUCT 3 WALKTHROUGHS
TABLETS GO L VE

446

Project Manager (PM)

1 Day

12/28/22

12/ 29/22

1.12.5 .70.11.1

610

TABLETS-J-to-U -Disab e Phone App On Day 1 to improve / abi ity to down oad media content

445

Fie d Service Manager
(FSM)

1 Day

12/28/22

12/ 29/22

1.12.5.70.11.2

611

TABLETS-J-t o-u -REENABLE and TEST Phone app before team departs site

610ss

Fie d Service Manager
(FSM)

1 Day

12/ 28/22

12/ 29/22

1.12.5.71

612

233
Days

9/ 26/ 22

8/ 25/23

1.12.5.71.1

613

TABlfTS-J-t o-U -PM Coordinates With Warehouse To Determine f O d J Pay Equipment Wi Be
Recyc ed Or Returned To The Warehouse

Project Manager {PM)

226
Days

9/ 26/ 22

8/16/ 23

1.12.5.71.2

614

TABLETS-J-to-U -PM Schedu es Deinst a ation With A gency POC, FSM, FST

Project Manager (PM)

5Days

8/16/ 23

8/ 23/ 23

1.12.5 .71.3

615

TABLETS-J-to-U -FST/FSM Notify PM Once Deinsta ation s Competed. PM Confirms Agency POC
s Satisfied With Deinsta ation Work.

Project Manager (PM)

1 Day

8/ 23/ 23

8/ 24/23

Project Manager (PM)

1 Day

8/ 24/ 23

8/ 25/ 23

WBS

Tasl(
Number

1.12.5.69.5

592

1.12.5.69.6

1.12.5 .71.4

616

Name

TABlfTS - GO-L VE

...--

TABLETS-J -t o-U -Deinsta Existing Hardware

l

--...-

TABLETS-J-to-U -PM Notifies ROC/ SE/NOC/Tech Support That Equipment (i.e. Merakis, Rockets,
Nanas, et c.) Have Been Deinsta ed

...1 615

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WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)
Tasl(

WBs

Numbe,

1.12.5.71.5

617

1.12.6

618

1.12.6.1

619

Predecessor
s

Name

Assigned

TABLETS-J-fo-U -Project Wrap-up

-

SVC - New nsta

SVC-New - ... Set the predecessor of this t ask t o Externa Kickofr•

20

Project Manager (PM)

Pin our

Planned
Start Date

Planned
Completion
Date

2 Days

9/ 26/ 22

9/ 27/ 22

299.5
Days

9/ 26/ 22

11/30/ 23

1 Day

10/11/22

10/11/ 22

,-.-

1.12.6 .2

620

SVC-New - Submit Customer Training Request - Next Gen SVC - Pre Go Live Webinar

619

Project Manager (PM)

1 Day

10/12/22

10/12/22

1.12.6.3

621

SVC-New - Creat e site (SPP for NG; SVC for C assic)

619fs+7d

mp ementation Specie isl
( S)

3 Days

10 /21/22

10/ 25/ 22

1.12.6.4

622

SVC-New -After ntegrations ca , request appropriat e credentla s to access the date feed

620

ntegration Coordinator
( C)

3 Days

10/13/22

10/17/ 22

._
1.12.6.5

623

SVC-New - Coordinate dat a feed with vendor and configure

622

ntegration Coordinator
( C)

10 Days

10/18/ 22

10/31/ 22

1.12.6.6

624

SVC-New - Review SVC configurations

623

ntegrations Ve idator

3 Days

11/1/22

11/3/ 22

1.12.6.7

625

SVC-New- Sched u e ca with agency for ST to discuss and compete SVC Schedu er

622

Project Manager (PM)

1 Day

10/18/ 22

10/18/ 22

1.12.6 .8

626

SVC-New- Request ist of A gency users wno wi need SVC ogins

625

Project Manager (PM)

2Days

10/19/ 22

10/ 20/ 22

1.12.6 .9

627

SVC-New - A fter you submit your first SO. submit customer Go Live training request

626

Project Manager (PM)

1 Day

10/ 21/ 22

10/ 21/22

1.12.6 .10

628

SVC-New- Send inform ation to A gency on how to open their firewa for SVC monitoring

627

Project Manager (PM)

1 Day

10/24/22

10/ 24/ 22

1.12.6 .11

629

SVC-New - Create SVC user Logons (avoid Fridays if possib e)

626

m p ementation Specie isl
( S)

2 Days

10/ 21/22

10/ 24/ 22

1.12.6 .12

630

SVC-New - Get Terms and Conditions from Agency

626

Project Manager (PM)

3 Days

10/ 21/22

10/ 25/ 22

1.12.6.13

631

SVC-New- Provision Terms and Conditions

10/26/22

10/ 27/22

1.12.6.14

632

SVC-New- Submit Terms and Conditions to be posted on our site

1 Day

10/ 28/22

10/ 28/ 22

1.12.6 .15

633

SVC-New - Submit Rates to be posted on our sit e

L ~-..,.,.,.,.,

2Days

Project Manager (PM)

2 Days

10/ 31/22

11/1/ 22

1.12.6.16

634

ntegration Coordinator
( C)

10 Days

11/4122

11/17/ 22

1.12.6.17

635

1.12.6.18

636

SVC-New - Va idete e SVC data and configurations - est review before go ive

1.12.6.19

637

1.12.6.20

-

621, 630

SVC-New- Provision the product configurations

624

F

SVC-New - Configure network equipment

mp ementation Specia ist
( S)

---

Sr. nsta ation Support
Tech (Sr. S)

1 Day

11/18/22

11/18/22

634

ntegrations Va idator

3 Days

11/18/22

11/ 22/22

SVC-New - Agency confirms they made firewa changes

628fs+20d

Project Manager (PM)

2 Days

11/ 22/22

11/ 23/22

638

SVC-New - Add new site in SVC Report Manager (this ists Agency on Securus on ine)

636

mp ementation Specie isl
( S)

2 Days

11/23/22

11/ 28/ 22

1.12.6.21

639

SVC-New- ntegraUons Status Check isl ls compete

1 637

ntegration Specie ist ( NS)

5Days

11/28/22

12/ 2/22

1.12.6.22

640

SVC-New - Comp ete Hardware nsta ation •·• Set Predecessor to - EOU PMENT Schedu e
Equipment nsta ation date/time·..

155

m p ementation Specia ist
( S)

5Days

12/27/ 22

1/ 4/ 23

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WA DOC JPay t o Unity Migratio n Ph ase II - Exp o rted Tasks (cont'd)

Assigned

Pin our

Planned
Start Date

Planned
Completion
Dnte

mp ementalion Specia ist
( S)

151 Days

417/23

11/ 8/23

m p ementation Specia ist
( S)

1 Day

4/27/ 23

4/ 27/ 23

655fs-15d

m p ementalion Specia ist
( S)

1 Day

4/14/23

4/14/23

SVC-New- Test SVC and a ConnectUs apps BEFORE go ive (Larctr Corrections Center (LCC)

656f s-15d

mp ementalion Specia ist
( S)

1 Day

417/23

417/23

645

SVC-New- Test SVC and a ConnectUs apps BEFORE go ive (Stafford Creek Corrections Center
(SCCC)

657fs-15d

mp ementalion Specia ist
( S)

1 Day

6/1/ 23

6/1/23

1.12.6 .23.5

646

SVC-New- Test SVC and a ConnectUs apps BEFORE go ive (0 ympic Corrections Center (OCC)

658fs-15d

mp ementalion Specia ist
( S)

5/1V23

5/11/ 23

1.12.6 .23.6

647

SVC-New- Test SVC and a Connectus apps BEFORE go ive (Airway Heights Corrections Center
(AHCC)

659fs-15d

m p ementation Specia ist
( S)

7n/23

7n/23

1.12.6 .23.7

648

SVC-New- Test SVC and a ConnectUs apps BEFORE go ive (Coyote Ridge Corrections Cent er
(CRCC)

660fs-15d

m p ementalion Specia ist
( S)

7/ 21/23

7/ 21/23

1.12.6 .23.8

649

SVC-New- Test SVC and a ConnectUs apps BEFORE go ive (Washington State Penit entiary
(WSP)

661fs-15d

mp ementation Specia ist
( S)

10/13/ 23

10/13/ 23

1.12.6 .23.9

650

SVC-New- Test SVC and a ConnectUs apps BEFORE go ive (Monroe Correctiona Comp eK
(MCC)

662f s-15d

mp ementalion Specia ist
( S)

10/6/ 23

10/ 6/ 23

1.12.6.23.10

651

SVC-New- Test SVC and a ConnectUs apps BEFORE go ive (Ca am Bay Corrections Center
(CBCC)

663f s-15d

m p ementation Specia ist
( S)

11/8/23

11/8/ 23

1.12.6.24

652
_ _ ...,_____s_v_c -New - Verify Go Live Check ist is comp ete

1 Day

12/5/ 22

12/ 5/ 22

1.12.6 .25

653

151 Days

4/27/ 23

11/30/ 23

1.12.6.25.1

654

sVC - New - Go-Live (Washington Co rrections Center (WCCM)

652f s+114d

Project Manager (PM)

1 Day

5/17/ 23

5/17/23

1.12.6.25.2

655

sVC - New - Go-Live (Cedar Creek Corrections Center (CCCC)

---

652f s+105d

Project Manager (PM)

1 Day

5/ 4/ 23

5/ 4/23

1.12.6 .25.3

656

sVC - New - Go-Live (Larch Corrections Cent er (LCC)

652f s+100d

Project Manager (PM)

1 Day

4/27/ 23

4/ 27/ 23

1.12.6.25.4

657

sVC - New - Go-Live (Stafford Creek Corrections Center (SCCC)

652f s+138d

Project Manager (PM)

1 Day

6/ 21/23

6/ 21/23

1.12.6.25.5

658

sVC - New - Go-Live (0 ympic Corrections Center (OCC)

652f s+124d

Project Manager (PM)

1 Day

6/1/ 23

6/1/ 23

1.12.6.25.6

659

sVC - New - Go-Live (Airway Heights Corrections Center (AHCC)

652f s+163d

Project Manager (PM)

1 Day

7/ 27/ 23

7/ 27/23

1.12.6.25.7

660

SVC - New - Go-Live (Coyote Ridge Corrections Center (CRCC)

652f s+173d

Project Manager (PM)

1 Day

8/10/23

8/10/23

1.12.6.25.8

661

SVC - New - Go-Live (Washington State Penitentiary (WSP)

652f s+232d

Project Manager (PM)

1 Day

11/2/23

11/ 2/23

1.12.6.25.9

662

SVC - New - Go-Live (Monroe Correctiona Comp ex (MCC)

652f s+227d

Project Manager (PM)

1 Day

10/ 26/23

10/ 26/ 23

1.12.6.25.10

663

SVC - New - Go-Live (Ca am Bay Corrections Center (CBCC)

652f s+250d

Project Manager (PM)

1 Day

11/30/23

11/30/ 23

Predecessor
s

TIISI(

WBS

Number

1.12.6 .23

641

1.12.6 .23.1

642

SVC-New- Test SVC and a ConnectUs apps BEFORE go ive (Washington Corrections Center
(WCCM)

1.12.6 .23.2

643

SVC-New- Test SVC and a ConnectUs apps BEFORE go ive (Cedar Creek Corrections Center
(CCCC)

1.12.6 .23.3

644

1.12.6 .23.4

0 Adobe Workfront

Name
SVC-New - Test SVC and a ConnectUs apps BEFORE go ive

639

I,,..,,"
i

r

G::
639

SVC New nsta - Go-Live

-

Project Manager (PM)

--

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WBS

Task
Number

Predecessor
s

1.12.6.26

664

1.12.6.26.1

665

VRS-..'Set the predecessor of this task to Ext erna Kickoff•-

1.12.6.26.2

666

1.12.6.26.3

Name

Video Reay Service (VRS)

Assigned

Planned
Start Date

Planned
Completion
Date

299.5
Days

9/ 26/22

11/30/ 23

Pio our

t-

Project Manager (PM)

1 Day

9/ 26/22

9/ 26/22

VRS-Submit Customer Training request

665

Project Manager (PM)

1 Day

9/ 27/22

9/ 27/ 22

667

VRS-Confirm whether an integration w ith JMS or Commissary is needed, o r if Agency wi
manua y designate e igib e inmat es

666

Project Manager (PM)

1 Day

9/ 28/ 22

9/ 28/22

1.12.6.26.4

668

VRS-Request AN s (30 Day Lead Tlme)

666

Project Manager (PM)

1 Day

9/ 28/ 22

9/ 28/22

1.12.6.26.5

669

VRS-(if an integretion is needed) Communicate with vendor for dat a feed

667

ntegration Specia ist ( NS)

15 Days

9/29/ 22

10/19/ 22

1.12.6.26.6

670

VRS-Receive confirmation AN s were insta ed during change contro

668fs+30d

Project Manager (PM)

2 Days

11/10/ 22

11/11/ 22

1.12.6 .26.7

671

VRS-Provision in SPP

670

mp ementation Specia isl
( S)

1 Day

11/14/ 22

11/14/22

1.12.6 .26.8

672

VRS-Confirm a items o n Go Uve check ist are comp ete

Project Manager (PM)

1 Day

11/15/ 22

11/15/22

t.12.6.26.9

673

VRS - Go-live

151 Days

4/27/ 23

11/30/ 23

1.12.6.26.9.1

674

VRS - Go-live (Washington Corrections Center (WCCM)

1.12.6.26.9.2

675

VRS - Go-live (Cedar Creek: Corrections Center (CCCC)

1.12.6.26.9 .3

676

t.12.6.26.9.4

~
r

"' -t:
654fs-1d,

Project Manager (PM)

1 Day

5/17/ 23

5/17/ 23

655f s-1d ,
672

Project Manager (PM)

1 Day

5/ 4/ 23

5/4/23

VRS - Go-live (Larch Corrections Center (LCC)

656f s-1d,
672

Project Manager (PM)

1 Day

4/27/ 23

4/ 27/ 23

677

VRS - Go-live (Stafford Creek Corrections Center (SCCC)

657fs-1d,
672

Project Manager (PM)

1 Day

6/ 21/23

6/ 21/23

1.12.6.26.9.5

678

VRS - Go-live (0 ympic Corrections Center (OCC)

:ll"'"·~

Joct "'""' ('Ml

1 Day

6/1/23

6/1/ 23

1.12.6.26.9 .6

679

VRS - Go-live (Airway Heights Corrections Center (AHCC)

659fs-1d,
672

Project Manager (PM)

1 Day

7/ 27/ 23

7/ 27/23

1.12.6.26.9 .7

680

VRS - Go-live (Coyote Ridge Corrections Center (CRCC)

660fs-1d,
672

Project Manager (PM)

1 Day

8/10 /23

8/10/23

t.12.6.26.9.8

681

VRS - Go-live (Washington St ate Penit entiary (WSP)

661fs-1d,
672

Project Manager (PM)

1 Day

11/2/23

11/ 2/23

t.12.6.26.9.9

682

VRS - Go-live (Monroe Correctiona Comp ex (MCC)

1.12.6.26.9 .1
0

683

VRS - Go-live (Ca am Bay Corrections Center (CBCC)

I
r

"' -t:

------

662f s-1d,- -

Project Manager (PM)

1 Day

10/26/23

10/ 26/ 23

663f s-1d,
672

Project Manager (PM)

1 Day

11/ 30/23

11/30/ 23

299.5
Days

9/ 26/ 22

11/30/ 23

1 Day

9/ 26/ 22

9/ 26/22

,--1.12.6.27

684

1.12.6.27.1

685

I

ncarcerated Schedu ed Video Connect ( SVC)

svc--•set the predecessor of this task to Externa Kickoff"'

Project Manager (PM)

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WA DOC JPay to Unity Migration Phase II - Exported Tasks (cont'd)
Planned

WBS

Tssl(
Number

Predecessor

1.12.6.27.2

686

SVC-Discuss SVC with Agency (Schedu er ca

1.12.6.27.3

687

SVC-Provision ncarcerated Schedu e Video Connect

Neme

J

s

Assigned

Pin our

P111nned
Start Date

Completion
Dete

685

Proiect Manager (PM)

1 Day

9/ 27/22

9/ 27/ 22

mp ementation Specia ist
(S)

1 Day

9/ 26/22

9/ 26/22

Project Manager (PM)

1 Day

9/ 27/22

9/ 27/ 22

151 Days

4/27/23

1V30/ 23

Project Manager (PM)

1 Day

5/17/23

5/17/ 23

J= MM,,.. (PMJ

1 Day

5/ 4/ 23

5/ 4/23

656f s-1d,
688

ProjectManager (PM)

1 Day

4/27/ 23

4/27/ 23

Project Manager (PM)

1 Day

6/ 21/23

6/ 21/23

Project Manager (PM)

1 Day

6/1/ 23

6/1/ 23

J= MM,,.. (PMJ

1 Day

7/ 27/ 23

7/ 27/23

~

---..1.12.6.27.4

688

SVC-Confirm a items on Go Live check ist are compete

1.12.6.27.5

689

ncarcerated Schedu ed Video Connect - Go-Uve

1.12.6.27.5.1

690

ncarcerated Schedu ed Video Connect - Go-live (Washington Corrections Center (WCCM)

1.12.6.27.5.2

691

o~,~,~ """'""' v•~ CoMoct -Go-U~ (C"'" c"" co~<>~, c~" (CCCC)

687

I

'

654fs-1d,
688

I "'"""-~
688

1.12.6.27.5.3

692

ncarcerated Schedu ed Video Connect - Go-Live (Larch Corrections Center (LCC)

1.12.6.27.5.4

693

ncarcerated Schedu ed Video Connect - Go-Uve (Stafford Creek Corrections Center (SCCC)

657fs-1d,
688

1.12.6.27.5.5

694

ncarcerated Schedu ed Video Connect - Go-live (0 ympic Corrections Center (OCC)

658fs-1d,
688

1.12.6.27.5.6

695

ncarcerated Schedu ed Video Connect - Go-live (Airway Heights Corrections Center (AHCC)

""""~
688

I

1.12.6.27.5.7

696

ncarcerated Schedu ed Video Connect - Go-Uve (Coyote Ridge Corrections Center (CRCC)

660fs-1d,
688

Project Manager (PM)

1 Day

8/10/23

8/10/23

1.12.6.27.5.8

697

ncarcerated Schedu ed Video Connect - Go-Live (Washington State Penitentiary (WSP)

661fs-1d.
688

Project Manager (PM)

1 Day

11/2/23

11/ 2/23

1.12.6.27.5.9

698

ncarcerated Schedu ed Video Connect - Go-live (Monroe Correctiona Comp ex (MCC)

662fs-1d,
688

Project Manager (PM)

1 Day

10 /26/23

10/ 26/23

1.12.6.27.5.1
0

699

ncarcerated Schedu €d Video Connect - Go-Uve (Ca am Bay Corrections Cent er (CBCC)

663fs-1d,
688

Project Manager (PM)

1 Day

11/30/23

11/30/ 23

1.13

700

1 Day

1/12/24

1/15/ 24

1.13.1

701

Confirm Regu atory and Bi ing Tab e ticket assignments are Reso ved

1 Day

1/12 /24

1/15/24

1.13.2

702

C osing Activities

1 Day

1/12/24

1/15/ 24

Project Wrap-up

I

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Project Manager (PM)

000189

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Predictive Heat Maps
SCCC, WSP, CRCC, AHCC, MCC, CBCC, OCC, CCCC, LCC, WCC

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Stafford Creek Corrections Center, WA Predictive Heat mapping
5/5/2021

Purpose
To Simulate adequate coverage in the designated area that where selected by the facility.

The simulation has been created to demonstrate RF coverage of a specific area to give you a
prediction of what the signal strength could be with the selected AP placement.
This is only a prediction and could change from an onsite survey due to the lack of structure
information and what would be physically in the facility. The purpose of the survey is to determine
the number and placement of wireless access points necessary to provide adequate coverage for
the entire building.

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Contents
Stafford Creek Corrections Center, WA Predictive Heat mapping ................................................................ 1
Predictive Heat Map ..................................................................................................................................... 3
F building ..................................................................................................................................................... 4
Wellness ...................................................................................................................................................... 5
Health care .................................................................................................................................................. 6
Outside ........................................................................................................................................................ 7
Coverage areas ........................................................................................................................................... 8
G Building as well as H1, H2, H3, M4, H5, AND H6 Building ........................................................................ 8
G 1 A B ........................................................................................................................................................ 9
H 1 A B .......................................................................................................................................................10
H 2 A B .......................................................................................................................................................11
H 3 A B .......................................................................................................................................................12
H 4 A B .......................................................................................................................................................13
H 5 A B .......................................................................................................................................................14
H 6 A B .......................................................................................................................................................15
Wellness .....................................................................................................................................................16
Healthcare ..................................................................................................................................................16
North and South ..........................................................................................................................................17
North and South 2nd FL ...............................................................................................................................18

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Page 85 of 280

Predictive Heat Map
Below is the predictive wireless test that was performed to provide coverage. The bar signal level
was brought down to -60dBm. The antenna on a tablet will be slightly weaker, so you can add a
buffer of about -10 to -1 SdBm to estimate what the tablet will be receiving from the Ruckus device.
The dark grey locations display the areas that are not receiving proper signal strength, and this
helps us determine direction for designing of the site. The grey locations are called dead zone and
help us better place the Aps . Any 2 tier locations with Aps should be hung 5ft from ceiling . Note:
this is a predictive survey and is not 100% accurate. NOTE: Total AP count for site 84.
The Map displayed will be the same layout for G Building as well as H1 , H2, H3, M4, HS, AND H6
Building. The buildings are 2 tiers and house 136 personal per unit. 56 total for site.
X

hannels

Selected APs 16

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F building
6 Aps for south and 12 Aps for North. 18 Total Aps for these 2, 2 tier buildings.

X
Signal

(dBm)
0

-1 0
-20
-30
-40
-50
-60
-70
-80
-90

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Wellness
2 Aps total to cover gym style area .
X
Signal
(dBm)

0
- 10
-20
-30
-40
-50
-60
-70
-80
-90

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Health care
Coverage medica l area with 6 tota l Aps .
X
Signal

(dBm)
0

-10
-20
-30

-40
-50
-60

-70
-80
-90

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Outside
Outside coverage 1 AP on H 1 and 1 on H2
X
Signal
(dBm)
0
-10
-20
-30
-40
-50
-60
-70

1~0

-90

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Coverage areas
G Building as well as H1, H2, H3, M4, HS, AND H6 Building
Sleeping areas.

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G1AB

P-25419

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HlAB

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000200

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H2AB

P-25419

000201

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H3AB

P-25419

000202

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H4AB

P-25419

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HsAB

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H6AB

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000205

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Wellness

5~CC
5 - Gene....,I \Veilne:e
I

=

i,S-0"

Healthcare

5 CC.:-

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North and South
~ 0\~

~~
~~
~~

·,
I

h -

7
0

!

••

EB
0

~

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North and South 2 nd FL
~c,

"

~~

~~
'I _

!! ~
i; -

·1

a
~

~

C<

2
~

EB
0

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Washington State Penitentiary, WA Predictive Heat mapping
6/16/2021

Purpose
To Simulate adequate coverage in the designated area that where selected by the facility.

The simulation has been created to demonstrate RF coverage of a specific area to give you a
prediction of what the signal strength could be with the selected AP placement.
This is only a prediction and could change from an onsite survey due to the lack of structure
information and what would be physically in the facility. The purpose of the survey is to determine
the number and placement of wireless access points necessary to provide adequate coverage for
the entire building.

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Contents
Washington State Penitentiary, WA Predictive Heat mapping ...................................................................... 1
Predictive Heat Map ..................................................................................................................................... 3
Delta, Echo, Fox, and Golf Unit .................................................................................................................... 4
Victory & Williams ........................................................................................................................................ 5
Coverage areas ..........................................................................................................................................14
Adam Unit ...................................................................................................................................................15
Baker Unit ...................................................................................................................................................16
Rainer Unit ..................................................................................................................................................18
Victor Unit ...................................................................................................................................................20
William Unit .................................................................................................................................................21
Delta Unit ....................................................................................................................................................22
Echo Unit ....................................................................................................................................................23
Fox Unit ......................................................................................................................................................24
Golf Unit ......................................................................................................................................................25
6 Unit ..........................................................................................................................................................26
8 Unit ..........................................................................................................................................................27
10 Unit ........................................................................................................................................................29
Activities Center ..........................................................................................................................................30
Gym B-80....................................................................................................................................................30
IMU .............................................................................................................................................................31
Admin Section .............................................................................................................................................32
Health Services ...........................................................................................................................................32
K-81 Recreation ..........................................................................................................................................33
Outdoor Coverage ......................................................................................................................................34

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Predictive Heat Map
Below is the predictive wireless test that was performed to provide coverage. The bar signal level
was brought down to -60dBm. The antenna on a tablet will be slightly weaker, so you can add a
buffer of about -10 to -15dBm to estimate what the tablet will be receiving from the Ruckus device.
The dark grey locations display the areas that are not receiving proper signal strength, and this
helps us determine direction for designing of the site. The grey locations are called dead zone and
help us better place the APs. Note: th is is a predictive survey and is not 100% accurate.
The Maps displayed are layouts for Delta, Echo, Fox, and Golf Unit. Victory, and William Unit. 6, 8,
and 10 Unit. Adam, Baker, and Rainer Unit. The buildings are grouped because they are identical
in structure and design and was not necessary to produce more than one heat map per structure.
Some units are 2 to 3 tier and will need to adjust height on AP. NOTE: Total AP count for site 197.

Adam, Baker, and Rainer Unit
3 levels open center.2APs per dorm 6Aps per unit 18Aps total.

X
Signal
(dBm)
0
-10
-20
-30

-40
-50
-60
-70
-80
-90

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Delta, Echo, Fox, and Golf Unit
2 tier building with 5 AP per wing (West and East) with outdoor area. 12 total Aps per Unit 2
outside. 5ft hanging from ceiling 2 outdoor directional to cover rec area. 48Aps total for all 4 units

X
S1gnal
(dBm)
0

- 10
-20
-30
-40
-50

-60
-70
-80
-90

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Victory & Williams
2 tier building with 4 AP per wing (North and South) with outdoor area. 10 total Aps per Unit 2
outside. 5ft hanging from ceiling 2 outdoor directional to cover rec area . 20 Aps total for all 2 units

X
Signal
(dBm)
0

-10
-20
-30

-40
-50
-60

-70
-80
-90

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6 Unit

3 tier building with 5 AP per side, 2 up top, 1 in middle, and 2 below with open area.12 total Aps for
building to include 2 in Dayroom.

X
Signal
(dBm)
0

-10

-20
-30
-40

-50
-60
-70

-80
-90

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8 Unit & 7 Unit

3 tier building with 5 AP per side with open area, 2 up top, 1 in middle, and 2 below with open area.
2 Aps 1 per dayroom. 12 total Aps for building.
X

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10 Unit

2 tier for one area and a 1 tier building with 3 AP per wing (6 wings) with open area and 2Aps for
dayroom 20 total Aps for building

X
Signal
(dBm)
0

-10
-20

-30
-40

-50
-60

-70
-80
-90

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IMU
2 tier and outdoor cover areas.4 Aps for West side with 3 outdoor Aps for rec. area and 4 Aps for
East side with 3 outdoor Aps for rec. area. will be hung with 5ft of conduit and rec. area will be
mounted on wall. 1 Ap just outside rec. area in hallway. 15 total Aps for building.

X
Signal
(dBm)
0

-10
-20
-30

-40
-50
-60

-70
-80
-90

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Admin Section
2 tiers with 2 Aps per Pod 6 per building will be hung with 5ft of condu it. Pod 1 A, B, C, Pod 2 D, E,
F, and Pod 3 F, G, and H. 18 total Aps for building.
)(

Signal

(dBm)
0

-20

-30
-40

-60

-70

-80

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Health Services

1 level with 2-3 Aps per Wing and will be mounted in center on ceiling.12 total Aps for building

)(

Signal
(dBm)

0

·10
·20

·30
-40

-60

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Activities Center
1 level with 4 Aps will cover multiple rooms and mounted in the center of each room .4 tota l Aps for
building
)C

Sign al
(dBm)
0

-10
-20
-30
-10

-60

r
-70

-80

-GO

Gym 8-80
1 level with 2 Aps to cover the whole court and will be mounted on wa ll. 2 total Aps for building

)C

1sni;,1e
(m8b)

0

or-

08-

oa-

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K-81 Recreation

1 level gym 2 Aps total
X
Signal
(dBm)
0

-20
-80
-40

-60
-60
-70
-80

-90

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Outdoor yards
5-yard areas with 2 Aps per yard area dayroom. 10 total Aps for all yard coverage.

Outdoor Airfiber for coverage

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Coverage areas

Adam Unit

Living area, day rooms

2nd Floor

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Baber Unit

2nd Floor
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3rd Floor

"""11 ""

'..t"l"

•

3rd Floor

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Rainer Unit

2nd Floor

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3 rd Floor

.,,.,... "

I• I

~

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Victor Unit
Living area and day room

2nd Floor

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William Unit
Living area and day room

2nd Floor

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Delta Unit
Living area and day room

;,~~,.:cl,
.- -~o•~
.;1.. •• .:,:,,=,c

2nd Floor

:c,s,i:,,1,,..,, --=----"¾,o,-=e,r
~a,1--~!),P~
Is; • • ::r,,.._,..

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Echo Unit
Living area and day room

2nd Floor

I

.c,s.c...,.,
,o_~.--~
. ...
~..
~~~
..., . - - - - - - - - - .l"'•u C.J,f,CIS.• •

_;~

P-25419

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Fox Unit
Living area and day room

2nd Floor

I
....

.c.s.c.o:.~__ _.....,=-=,,-~

,~

~E.J1P,C
~

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Golf Unit
Living area and day room

2nd Floor

P-25419

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6 Unit
Living area and day room

2nd Floor

P-25419

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3rd Floor

a Unit
Living area and day room

P-25419

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2nd Floor

3rd Floor

P-25419

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10 Unit
Living area and day room
2nd Floor

3rd Floor

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Activities Center
Living area and day room

,

..

e""° '~fj>•--...W:,ffl'IC· ~"!!!~

;..:,,c' -•t:O

Gym 8-80
1sr Floor

~.,

...~\,l!!,C:41t
,_ -:,:,:,••1.,-., c.-r.

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IMU
1sr Floor
living area and day room

Ei
!

...11(

2nd floor

t

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Admin Section
Pod1-A, B, C, Pod 2-D, E, F, Pod 3-G, H, I

Health Services
1sr Floor

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K-81 Recreation
gym

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Outdoor Coverage

--- - □ t

===::l

~

C70

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Coyote Ridge Corrections Center, WA Predictive Heat mapping
5/19/2021

Purpose
To Simulate adequate coverage in the designated area that where selected by the facility.

The simulation has been created to demonstrate RF coverage of a specific area to give you a
prediction of what the signal strength could be with the selected AP placement.
This is only a prediction and could change from an onsite survey due to the lack of structure
information and what would be physically in the facility. The purpose of the survey is to determine
the number and placement of wireless access points necessary to provide adequate coverage for
the entire building.

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Contents
Coyote Ridge Corrections Center, WA Predictive Heat mapping .................................................................. 1
Predictive Heat Map ..................................................................................................................................... 3
A-Unit Seg ................................................................................................................................................... 5
J-Unit ........................................................................................................................................................... 6
Services Gym............................................................................................................................................... 6
Outdoor Area ............................................................................................................................................... 7
Coverage areas ........................................................................................................................................... 8
B-Unit........................................................................................................................................................... 8
C-Unit .......................................................................................................................................................... 9
D-Unit .........................................................................................................................................................10
E-Unit..........................................................................................................................................................11
F-Unit ..........................................................................................................................................................12
G-Unit .........................................................................................................................................................13
H-Unit .........................................................................................................................................................14
I-Unit ...........................................................................................................................................................15
Camas ........................................................................................................................................................16
Sage ...........................................................................................................................................................17
A-Unit Seg House .......................................................................................................................................18
Recreation ..................................................................................................................................................19
Gym Camp ..................................................................................................................................................20
Outside Rec Areas ......................................................................................................................................21

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Predictive Heat Map
Below is the predictive wireless test that was performed to provide coverage. The bar signal level
was brought down to -60dBm. The antenna on a tablet will be slightly weaker, so you can add a
buffer of about -10 to -1 SdBm to estimate what the tablet will be receiving from the Ruckus device.
The dark grey locations display the areas that are not receiving proper signal strength, and this
helps us determine direction for designing of the site. The grey locations are called dead zone and
help us better place the APs. Note: this is a predictive survey and is not 100% accurate.
The Maps displayed are layouts for Camas and Sage but are no located on main campus . B, C, D,
E, F, G, H, and I Unit are on main campus. The buildings are grouped because they are identical in
structure and design and was not necessary to produce more than one heat map per structure.
Some units are 2 tier and will need to adjust height on AP. NOTE: Tota l AP count for site 133.

B,C,D,E,F,G,H,&IUn~
2 Tier open center 4 APS per side 8 Aps per building, with 5 ft hanging from ceiling .64APs in total.
X

Signal
(dBm)

-30
-40
-60

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Camp Unit Cama & Sage
1 level building with 1-2 AP per wing depending on open area or rooms. 1 AP per in day room .12
APs for Sage and 12 APs for Camas with a total of 24 APS.
X
Signal

(dBm)
0

-10
-20
-30
-40

-50
-60

-70
-80
-90

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A-Unit Seg
1 level 2 with 6AP's per wing with 5 wings and 3 in round about. Total of 33Aps in Seg unit.
X

0

-10
-20
-30
-40

-60
-60
-70
-80
-90

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J-Unit
1 level 2AP's to cover gym are. Total of 2Aps in J unit.
X

Services Gym
1 level 2AP's in gym area and 1AP in rec are. Total of 3AP's.
X

Signal
(dBm)

0
-10
-20
-30
-40
-50
-60
-70
-80
-90

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Outdoor Area
Rec area coverage 3 for Camp yard and 4 for main unit. Tota l of 7Aps for outdoor faci lity.
JC

Signal
(dBm)
0

- 10
-20

-30
-40

-60
-60

-70

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Coverage areas
Living area, day rooms

8-Unit
1st level of tier

B-Unit 2 nd level of tier

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C-Unit
1st level of tier

C-Unit 2nd level of tier

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0-Unit
1st level of tier

D-Unit 2nd level of tier

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E-Unit
1st level of tier

E-Unit 2 nd level of tier

P-25419

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F-Unit
1st level of tier

F-Unit 2 nd level of tier

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G-Unit
1st level of tier

G-Unit 2nd level of tier

P-25419

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H-Unit
1st level of tier

H-Unit 2 nd level of tier

P-25419

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I-Unit
1st level of tier

I-Unit 2nd level of tier

P-25419

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Camas
Living area and day room
This area is a double unit with 8 wings.

20

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Sage
Living area and day room
This area is a double unit with 8 wings.

20

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A-Unit Seg House
Living area and day room
This area is a single level with 5 wings.

ci:cc - DUILDIMG A
Seate 3/32"

=

I ·-O'

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Recreation
Gym style area.

JBLDG-CRCC
3/32 11 ==- I 1-0 11

20
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Gym Camp

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Outside Rec Areas
Field areas.

OYOTE RIDGE
ORRECTlONS E TER
SITE PLAN

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P-25419

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Airway Heights Corrections Center, WA Predictive Heat mapping
9/21/2021

Purpose
To Simulate adequate coverage in the designated area that where selected by the facility.

The simulation has been created to demonstrate RF coverage of a specific area to give you a
prediction of what the signal strength could be with the selected AP placement.
This is only a prediction and could change from an onsite survey due to the lack of structure
information and what would be physically in the facility. The purpose of the survey is to determine
the number and placement of wireless access points necessary to provide adequate coverage for
the entire building.

P-25419

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Contents
Airway Heights Corrections Center, WA Predictive Heat mapping ............................................................... 1
Predictive Heat Map ..................................................................................................................................... 3
Coverage areas ........................................................................................................................................... 8
C4 & 5-Unit .................................................................................................................................................. 8
N-Unit .......................................................................................................................................................... 9
K-Unit..........................................................................................................................................................10
L-Unit ..........................................................................................................................................................11
M-Unit .........................................................................................................................................................12
R-Unit .........................................................................................................................................................13
T-Unit ..........................................................................................................................................................14
C6 Gym-Unit ...............................................................................................................................................15
D5 Healthcare .............................................................................................................................................16
Building E- Programs ..................................................................................................................................17
Building D3- Seg .........................................................................................................................................18
Outdoor Coverage ......................................................................................................................................19

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Predictive Heat Map
Below is the predictive wireless test that was performed to provide coverage. The bar signal level
was brought down to -60dBm. The antenna on a tablet will be slightly weaker, so you can add a
buffer of about -10 to -1 SdBm to estimate what the tablet will be receiving from the Ruckus device.
The dark grey locations display the areas that are not receiving proper signal strength, and this
helps us determine direction for designing of the site. The grey locations are called dead zone and
help us better place the APs. Note: this is a predictive survey and is not 100% accurate.
The Maps displayed are layouts for C4 and CS but are no located on main campus. K, L, M, N, T
and C6 Unit are on main campus. The buildings are grouped because they are identical in
structure and design and was not necessary to produce more than one heat map per structure.
Some units are 2 tier and will need to adjust height on AP. NOTE: Tota l AP count for site 100.

K, L, M, N, R, & T Unit

2 Tier open center 4 APS per side 8 Aps per building, with 5 ft hanging from ceiling.48 APs in total.

X
Signal
(dBm)
0
-10
-20
-30

-40
-50
-60
-70

-90

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C4&C5
1 level building with 1-2 AP per wing depending on open area or rooms.1 per day room 113 APs
for C4 and 13 APs for CS with a total of 22 APS.
X

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C6Gym
G m area and classrooms with tota l of 5 APs in buildin
X

-10
-20

-so
-40
-50

-60

-70
-80

-90

03 Seg unit

Seg area will have 2 Aps per wing with 1 AP in rec area per side. total of 6 APs in building.
X

0
- 10
-20
-30
-40
-50
-60
-70
-80
-90

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05 Healthcare/Infirmary

Medical area with 4 APs and 1 AP outdoor area . with total of 5 APs in building.

)(

Signal
(dBm)
0

-10
-20
-30
-40

-50
-60

-70
-80
-90

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Building E - Programs
Gym area with tota l of 2 APs in building.
X

Outdoor
Rec areas will be covered that was designated. with total of 6 APs for outdoor areas.

X
Signal

(dBrn)
0

- 10

-20

-so
-40
-50
-60
-70
-80

-90

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Coverage areas
Living area, day rooms

C4 & s-Unit
1st level of tier

C4 & CS complete unit

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N-Unit
1st level of tier

N-Unit 2 nd level of tier

P-25419

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K-Unit
1st level of tier

K-Unit 2nd level of tier

P-25419

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L-Unit
1st level of tier

L-Unit 2nd level of tier

P-25419

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M-Unit
1st level of

- ,. L

- 2.c

M-Unit 2 nd level of tier

P-25419

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R-Unit
1st level of tier

R-Unit 2 nd level of tier

P-25419

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T-Unit
1st level of tier

T-Unit 2nd level of tier

P-25419

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C6 Gym-Unit
1st level

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D5 Healthcare
1st level

20

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Building E- Programs
1st level

AHCC
Bu ild ing E - Program Activil

ScaJe: 1" -= 25 1-0"

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Building D3- Seg
1st level tier

AliCC
Eluitding 03 • Admimstraiive Segreg~tioll
Sc~le: 1 " : 2s·-0•

D3-Seg 2 nd level of tier

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Outdoor Coverage
Rec areas

20

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Monroe Correctional Complex, WA Predictive Heat mapping
9/21/2021

Purpose
To Simulate adequate coverage in the designated area that where selected by the facility.

The simulation has been created to demonstrate RF coverage of a specific area to give you a
prediction of what the signal strength could be with the selected AP placement.
This is only a prediction and could change from an onsite survey due to the lack of structure
information and what would be physically in the facility. The purpose of the survey is to determine
the number and placement of wireless access points necessary to provide adequate coverage for
the entire building.

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Contents
Monroe Correctional Complex, WA Predictive Heat mapping ....................................................................... 1
Predictive Heat Map ..................................................................................................................................... 3
Coverage areas ..........................................................................................................................................13
WSR- A, B, C, D with A/B & C/D Dayroom ..................................................................................................13
WSR medical ..............................................................................................................................................15
WSR Gym Hobby/Craft ...............................................................................................................................16
MSU A &b-Unit............................................................................................................................................17
MSU C & D-Unit ..........................................................................................................................................18
TRU A-Unit .................................................................................................................................................19
TRU B-Unit .................................................................................................................................................21
TRU C-Unit .................................................................................................................................................22
TRU D-Unit .................................................................................................................................................23
TRU-Service..................................................................................................................................................24
TRU-Service Sec.5..........................................................................................................................................25
SOU E-Unit...................................................................................................................................................26
SOU F-Unit...................................................................................................................................................27
SOU H-Unit ..................................................................................................................................................28
Outdoor Coverage ........................................................................................................................................29

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Predictive Heat Map
Below is the predictive wireless test that was performed to provide coverage. The bar signal level
was brought down to -60dBm. The antenna on a tablet will be slightly weaker, so you can add a
buffer of about -10 to -15dBm to estimate what the tablet will be receiving from the Ruckus device.
The dark grey locations display the areas that are not receiving proper signal strength, and this
helps us determine direction for designing of the site. The grey locations are called dead zone and
help us better place the APs. Note: this is a predictive survey and is not 100% accurate.
The Maps displayed are layouts to cover all building in complex. Not every unit will be covered in
complex area. There are 4 areas for coverage WSR, MSU, TRU, and SOU. Each area has its own
entrance. The buildings are grouped because they are identical in structure and design and was
not necessary to produce more than one heat map per structure. Some units are 2 to 4 tier and will
need to adjust height on AP. NOTE: Total AP count for site 171.
Complexes to be coverage

20
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A, B, C, D unit, A/B Dayroom C/O dayroom, and Medical Unit

4 Tier for A, B, C, and D center 4 APS to cover 2 levels 32APS total. 2 AP per landing 8APs total. 1
AP per dayroom and 2APs total. 2 APs in Medical area 44 APs in total.

X

0
- 10

-20
-30
-40

-50
-60
-70
-80
-90

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WSRU Cell Block 3 4th Floor Hospital
APs down hallway. 5 APs in total.

X

0
-10
-20
-30
-40

-50
-60
-70
-80
-90

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WSRU Receptions Cell Block 3 & 3A

1st tier building with 6APs for cell block 3 per row and 2 for cell block 3A building. 8 APs in total.

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MSUA/B&C/0
1 level building with 7APs per building. 28 APs in total.
X

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TRU A, B, C, & D Unit

Each unit has 10 APs per building. 40APs in total.

X
Signal
(dBm)

0
-10

-20
-30
-40

-50

-60

-70
-80

-90

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TRU Services

1 AP in each Room. 2APs in total.

X
S1gnal
(dBm)
0
-10
-20
-30
-40
-50
-60
-70

1~0
-90

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TRU Services 5
2 AP down each hall and 1 in a room and 1 in open area. 6APs in total.
X

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SOU E, F, & H Unit
E and F Unit each unit has 10 APs per building. 20APs in total.
X
Signal
(dBm)

0
-10
-20
-30
-40
-50
-60
-70
-80
-90

H Unit has 5 APs per building. 5APs in total

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Outdoor coverage
Facility rec yards. 13A Ps in total.

X
Signal
(dBm)
0
-10

-20
-30
-40
-50

-60
-70
-80
-90

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Coverage areas
Living area, day rooms

WSR- A, 8, C, D with A/8 & C/D Dayroom
4 tiers for A, B, C, and D and dayroom A/Band C/D open

\ 10.- W'Sli iJ

Ccl· F.;,cx,,:.2V,..t.,.C I O - ,.,,-2

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WSR -Cell 3 & 3A - A, B, C, D
1st floor

,K. C - ~-=JJ
f-~tic-n C.: J1 Eu.;..:,. 5 s 2- .. 7..,-:r

::m l,=: •1.T 5

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WSR medical
4th floor Cell block 3

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WSR Gym Hobby/Craft
1st floor

,'I:~
-...-:1,111 it.# Chit
1'• 70f7

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P-25419

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MSU C & D-Unit

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TRU A-Unit
1st level of tier

IN',

11'..I

•t,3,....,,..~ 1., . ~.,c_! :-,

A-Unit 2nd level

i'i'CC

i,11

t1c.1. '"'l ♦ Ji,
(►I 11~11

./\ ;

e

, 11+.«•i•

!i>rr

t\ J ....,..,t1

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TRU 8-Unit
1st level of tier

"-"X /,',I

"'!l .1m-, C a ;J

~0.;.!11
i;. • • . •

"'l'" ,..

,

;..,,.,.

ft

B-Unit 2 nd level of tier

, ....

t,t

!

11", ► •n:~ I , ••• • f\ ~ " '
J► to1 f" 11" Uni':',
t J ",vw:r.

P-25419

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TAU C-Unit
1st level of tier

\'C: 11"'..J
r-~-.:,r"" V111t~ C i
r;

., ..

•

;1

1- ~

f1

"IC: " '

C-Unit 2nd level

t~CC- ~RU
Ho....:.nr--5 Un rL I- •· e, - Soc::.n,
1 1,-,ts.ina Jn ti:. r t )~.,.\/...~,

P-25419

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TRU D-Unit
1st level of tier

• 1

•

11

::::".~,u,.,~"t.,!

::, , "'"'t t 1

D-Unit 2nd level of tier

,.,re:

!<ti

hc1 1""'1"1"') I lt11• A • ~ s.-~-,
t• lt.•11N111 ..1 'Jrllt'\ (. f i) ~,....."C""'5,

P-25419

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TRU-Service
1st level gym

P-25419

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TRU-Service Sec.5
1st level

20

P-25419

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SOU E-Unit
1st level of tier

~~

e,...,,t.

t-\,J!IJr~

E-Unit 2 nd level of tier

P-25419

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SOU F-Unit
1st level of tier

F-Unit 2nd level of tier

P-25419

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SOU H-Unit
1st level of tier

'-ICC- :.OU
-.,1lo1r~ M lrn ~\.e r .~1!¥' , ,

P-25419

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Outdoor Coverage
Facility Rec areas

20

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Clallam Bay Correction Center, WA Predictive Heat mapping
5/6/2021

Purpose
To Simulate adequate coverage in the designated area that where selected by the facility.

The simulation has been created to demonstrate RF coverage of a specific area to give you a
prediction of what the signal strength could be with the selected AP placement.
This is only a prediction and could change from an onsite survey due to the lack of structure
information and what would be physically in the facility. The purpose of the survey is to determine
the number and placement of wireless access points necessary to provide adequate coverage for
the entire building.

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Contents
Clallam Bay Correction Center, WA Predictive Heat mapping ...................................................................... 1
Predictive Heat Map ..................................................................................................................................... 3
Coverage areas ........................................................................................................................................... 7
A, B, C, and D building ................................................................................................................................. 7
E, and F building .........................................................................................................................................11
MSU............................................................................................................................................................12

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Predictive Heat Map
Below is the predictive wireless test that was performed to provide coverage. The bar signal level
was brought down to -60dBm. The antenna on a tablet will be slightly weaker, so you can add a
buffer of about -10 to -1 SdBm to estimate what the tablet will be receiving from the Ruckus device.
The dark grey locations display the areas that are not receiving proper signal strength, and this
helps us determine direction for designing of the site. The grey locations are called dead zone and
help us better place the APs. Note: this is a predictive survey and is not 100% accurate.
The Map displayed will show layouts for A & B, C & D, E & F, and MSU buildings. NOTE: Total AP
count for site 67.
AB, and CD building -Will have 13Aps per building. 5 ft hanging from celling to cover 21evels. Total
AP count 26.
X

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E & F building -Will have 6 Aps per floor, 12 per bui lding total 24 Aps.
X

0

-I 0
-20

-90
-40

-50
-60

-70
-80
-90

MSU-Will have 3Aps per unit G, H , I, and J with total of 12Aps.This will cover living area.

X
Signal
(dBm)
0
-10
-20
-30
-40
-50
-60
-70
-80
-90

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Rec Building -Will have 3 Aps per floor, total 3 Aps.

X
Signal
(dBm)
0

- 10
-20
-30
-40
-50
-60
-70
-80
-90

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Outdoor area -Will have 2 Aps coming off rec building, total 2 Aps.

D
-1 0
-20

-30

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Coverage areas
A, and B building
sleeping areas, Day room, and program area.

c.co:

rl1,11~ ~U•••l~ Afl'\

~,,e~ l"lc,,:,,,

,·~w-o

A, and B building
Level 2 sleeping areas, Day room, and program area

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A, and B building
Level 3 sleeping areas, Day room, and program area

20

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C, and D building
Level 1 sleeping areas, Day room, and program area

20
C, and D building
Level 2 sleeping areas, Day room, and program area

20
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C, and D building
Level 3 sleeping areas, Day room, and program area

20

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E and F building
Level 1 Living area

20
E and F building
Level 2 Living area

20
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MSC G and H
Level 1 Living area

20
MSC G and H
Level 2 Living area

20
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MSC I and J
Level 3 Living area

MSC I and J
Level 4 Living area

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Rec Building

20

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Outdoor coverage

CLALLAM BAY
CORRECTIONS CENTER
SITE PLAN

GRAPHIC SCALE:

T
S CAl.E. l" = 200·

LEGEND
1 SUPPORT BUILDING
2 HOUSING UNITS A, 6
3 HOUSING UNITS C, D (TAC)
4 HOUSING UNITS E. F
5 RECREATION
6 WATER TANKS
7 WASTEWATER TREAMENT
8 HELIPAO
9 WAREHOSUE
10 RECREATION
11 MSC UNITS G, H, I, J
12 FAMILY VISIT
13 MOTOR POOL
14 SECURITY TOWERS (5)
15 WEAPONS STORAGE/ERT
"ARMORY"
16 GREENHOUSE
17 RECYCLE

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Olympic Correction Center, WA Predictive Heat mapping
8/9/2021

Purpose
To Simulate adequate coverage in the designated area that where selected by the facility.

The simulation has been created to demonstrate RF coverage of a specific area to give you a
prediction of what the signal strength could be with the selected AP placement.
This is only a prediction and could change from an onsite survey due to the lack of structure
information and what would be physically in the facility. The purpose of the survey is to determine
the number and placement of wireless access points necessary to provide adequate coverage for
the entire building.

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Contents
Olympic Correction Center, WA Predictive Heat mapping ............................................................................ 1
Predictive Heat Map ..................................................................................................................................... 3
Hoh .............................................................................................................................................................. 3
Clearwater ................................................................................................................................................... 4
Bogacheil ..................................................................................................................................................... 5
Ozette .......................................................................................................................................................... 6
Clearwater gym ............................................................................................................................................ 7
Ozette Rec ................................................................................................................................................... 7
Outdoor area ................................................................................................................................................ 8
Coverage areas ........................................................................................................................................... 9
Ozette .......................................................................................................................................................... 9
Hoh .............................................................................................................................................................10
ClearWater..................................................................................................................................................11
Bogacheil ....................................................................................................................................................11
OCC Rec ....................................................................................................................................................12
Clearwater Rec ...........................................................................................................................................12
Outdoor areas .............................................................................................................................................13

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Predictive Heat Map
Below is the predictive wireless test that was performed to provide coverage. The bar signa l level
was brought down to -60dBm. The antenna on a tablet will be slightly weaker, so you can add a
buffer of about -1 0 to -1 SdBm to estimate what the tablet will be receiving from the Ruckus device.
The dark grey locations display the areas that are not receiving proper signal strength, and this
helps us determine direction for designing of the site . The grey locations are called dead zone and
help us better place the APs. Note: this is a predictive survey and is not 100% accurate.
The Map displayed will show layouts for Clearwater, Hoh, Bogacheil, and Ozette buildings. NOTE:
Total AP count for site 40.

Hoh
Will have 9Aps for the building that will cover living area and day rooms.

X
Signal
(dBm)
0
-10
-20
-30
-40

-50
-60
-70
-80
-90

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Cleatwater
Will have 4 Aps and will cover living areas

1annel,

Selected APs 8

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Bogacheil
Will have 3Aps and will cover living area and day room.

X

0

-10
-20
-80

-~o
60

40

70
80

.flO

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Ozette
Will have 1 OAps and will cover living area, day rooms, and program areas.

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Clearwater gym
Will have 2Aps and will cover gym area.
X
Signal

(dBm)
0
-10
-20
-30

-40
-60
-60

-70

-80
-90

Ozette Rec
Will have 3Aps and will cover all of rec area.

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Outdoor area
Will have 5Aps for Ozette complex, and 4Aps for Clearwater Complex. With a total of 9Aps for
outdoor coverage.

X
Signal

[dBr(l)

0
· 10
·20
·30
·40

·50
·60
0

70

·80
·90

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Coverage areas
Ozette
s leepi ng areas, Day room, and program area.

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Hoh
Living area and day room

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ClearWater
Living area

20
Bogacheil
Living area

20
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OCC Rec

Cleaiwater Rec

o - -....

'CJ .a

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Outdoor areas

OLYMPIC
CORRECTIONS CENTER
SITE PLAN

GRAPH IC SCALE:

j'
SCALE. \"' =--250'

LEGEND - DZ.ETTE COMPLEX
1 ADMINIS.J r!ATIOH
2 OZETTE LIVING UNIT

3.
L

S
6"
7
3"
Q

GYMNASIUM
FOOD SE'R VICE
~ INTENANCE ~t,OPS

GASSHACK
WAREHOU~ I LAUNDRY
HOH LIVING UNIT
FIR,E TRA jLQR SH.ED

10 RECYCLE CENTE.R,
LEGEND· CLEARWATER CDMPLE
OfllR ADMINISTRATION
CLEARWATER UVINGUNIT

"1

2

,:,

CLE4.RV✓ATER GYMNASIUM

4,

EXTENDED FAMILY VISIT
EDUCATIONAL , MEDICAL

5
':I

7
·S0

CHAPEL
HOBBY SHED
GLASS SHOP
ONR COMPOUND

LEGEND· WASTEWATER
T REATMENT
1 LABORATORY
2 DEWATERING
~ SLU'DGE STROAGE
4 AERATION BASIN
5 GnEE'NHOUSE

6
T
8
0

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FILTER BUILDING
COMPOS! ClJRiMG
t:OMPOSTl"IG

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Cedar Creek Corrections Center, WA Predictive Heat mapping
8/26/2021

Purpose
To Simulate adequate coverage in the designated area that where selected by the facility.

The simulation has been created to demonstrate RF coverage of a specific area to give you a
prediction of what the signal strength could be with the selected AP placement.
This is only a prediction and could change from an onsite survey due to the lack of structure
information and what would be physically in the facility. The purpose of the survey is to determine
the number and placement of wireless access points necessary to provide adequate coverage for
the entire building.

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Contents
Cedar Creek Corrections Center, WA Predictive Heat mapping ................................................................... 1
Predictive Heat Map ..................................................................................................................................... 3
Cascade....................................................................................................................................................... 3
Olympic ........................................................................................................................................................ 4
Timberline Programs .................................................................................................................................... 5
Gym ............................................................................................................................................................. 5
Outdoor ........................................................................................................................................................ 6
Coverage areas ........................................................................................................................................... 7
Cascade....................................................................................................................................................... 7
Olympic 1st Floor .......................................................................................................................................... 8
Olympic 2nd floor .......................................................................................................................................... 8
Timberline 1st floor ....................................................................................................................................... 9
Gym ............................................................................................................................................................10
Outdoor area ...............................................................................................................................................11

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Predictive Heat Map
Below is the predictive wireless test t hat was performed to provide coverage. The bar signal level
was brought down to -60dBm. The antenna on a tablet will be slightly weaker, so you can add a
buffer of about -10 to -15dBm to estimate what the tablet wi ll be receivi ng from the Ruckus device.
The dark grey locations display the areas that are not receiving proper signal strength, and this
helps us determine direction for designing of the site. The grey locations are called dead zone and
help us better place the APs. Note: this is a predictive survey and is not 100% accurate.
The Map displayed will be a layout of Cascade, Olympic and Timberline. Olympic is a 2-level
structure with the same lay out so only one floor plan is necessary because they are identical.
NOTE: Tota l AP count for site 38.

Ca scade
3 wings and Day Room total 12 Aps for bui lding.
)(

Signal
(dBm)
0

-10
-20
-30

-40
-50
-60

-70
-80
-90

P-25419

000341

K11720 - Attachment E - Project Plan

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Olympic
A 2-level structure with 14 Aps for the Building and 7 Aps per level.
X

P-25419

000342

K11720 - Attachment E - Project Plan

Page 235 of 280

Timberline Programs
Are common areas such as Library, classrooms, and meeting room. 4 AP for this Building on the
1st floor
X
Signal
(dBm)
0

-10
-20
-30
-40
-50
-60
-70
-80
-90

Gym
2 Aps to cover gym area.

P-25419

000343

K11720 - Attachment E - Project Plan

Page 236 of 280

Outdoor
Outdoor area to cover rec and common areas. 6 Aps total for outdoor coverage.

20

P-25419

000344

K11720 - Attachment E - Project Plan

Page 237 of 280

Coverage areas
Cascade
area to cover living area and day rooms.

P-25419

000345

K11720 - Attachment E - Project Plan

Page 238 of 280

Olympic 2 nd floor

P-25419

000346

K11720 - Attachment E - Project Pl'an

Page 239 of 280

P-25419

000347

K11720 - Attachment E - Project Pl'an

Page 240 of 280

Gym

20

P-25419

000348

K11720 - Attachment E - Project Plan

Page 241 of 280

Outdoor area

SCALE: 1' :- 150'

ARKIMG
,T OFF1CE CONTROL
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;.,.
19 GYM/RECREATION

20 6UILOl}G MAJNTENANCE

:n

l'IM&ERlANO S UIL~tN<kTAAllil NG .£. DNI, O ~ tCI=

~ MAJNTENANCE
23 W,'NT P
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P-25419

COMPC;-f ' ACt.Jr(

000349

K11720 - Attachment E - Project Pl'an

Page 242 of 280

Larch Correction Center, WA Predictive Heat mapping
5/4/2021

Purpose
To Simulate adequate coverage in the designated area that where selected by the facility.

The simulation has been created to demonstrate RF coverage of a specific area to give you a
prediction of what the signal strength could be with the selected AP placement.
This is only a prediction and could change from an onsite survey due to the lack of structure
information and what would be physically in the facility. The purpose of the survey is to determine
the number and placement of wireless access points necessary to provide adequate coverage for
the entire building.

P-25419

000350

K11720 - Attachment E - Project Plan

Page 243 of 280

Contents
Larch Correction Center, WA Predictive Heat mapping ................................................................................ 1
Predictive Heat Map ..................................................................................................................................... 3
H Style Dorm................................................................................................................................................ 3
Building 13 ................................................................................................................................................... 4
Building 5 9 & 27 .......................................................................................................................................... 4
Outdoor Coverage ....................................................................................................................................... 5
Coverage areas ........................................................................................................................................... 6
A 1st floor Silver Star ................................................................................................................................... 6
A 2nd floor Sliver Star .................................................................................................................................... 7
B 1st floor Elkhorn ......................................................................................................................................... 7
B 2nd floor Elkhorn ........................................................................................................................................ 8
Building 13 ................................................................................................................................................... 8
Building 5, 9. & 27 ........................................................................................................................................ 9
Outside Coverage Area ...............................................................................................................................10

P-25419

000351

K11720 - Attachment E - Project Plan

Page 244 of 280

Predictive Heat Map
Below is the predictive wireless test t hat was performed to provide coverage. The bar signal level
was brought down to -60dBm. The antenna on a tablet will be slightly weaker, so you can add a
buffer of about -10 to -1 SdBm to estimate what the tablet will be receiving from the Ruckus device.
The dark grey locations display the areas that are not receiving proper signal strength, and this
helps us determine direction for designing of the site. The grey locations are called dead zone and
help us better place the APs. Note: this is a predictive survey and is not 100% accurate. NOTE:
Total AP count for site 38.

H Style Dorm
The Map displayed will be the same layout for Silver Star living unit as well as Elkhorn living unit.
The two units have two story units with an upper level and a lower level. Total AP count for site 24
12 per unit.
)(

Signal
[dBm)
0

·10
·20
·30
·40
·60
·60

-70
-80
-90

P-25419

000352

K11720 - Attachment E - Project Plan

Page 245 of 280

Building 13
This area will have 1 AP per section to cover sleeping area and 1 per living/dining area. Total 4
Aps

Building 5 9 & 27
Rec areas will have 2 APs for 5, 2 Aps for 9, and 3APs for 27. Tota l 7Aps for all 3 buildings.
X
Signal
(dBm)
0
-10
-20
-30
-40
-50
-60

-70
-80
-90

P-25419

000353

K11720 - Attachment E - Project Plan

Page 246 of 280

Outdoor Coverage
Yard coverage will come off building 3 and building 13. Total of 3Aps.
X
Signal
(dBm)

0
- 10
-20
-30
-40
-50
-60
-70
-80
-90

P-25419

000354

K11720 . Attachment E - Project Plan

Page 247 of 280

Coverage areas
Dayroom and sleeping areas.

A 1st floor Silver Star

P-25419

000355

K11720 - Attachment E - Project Plan

Page 248 of 280

A 2 nd floor Sliver Star

B 1st floor El~horn

P-25419

000356

K11720 - Attachment E - Project Pl'an

Page 249 of 280

8 2 nd floor Ell:?horn

Building 13

n..

l . - - -l

Fl

lE EL

P-25419

L-

- L

E

l£ £L

000357

K11720 - Attachment E - Project Pl'an

Page 250 of 280

Building 5~ 9 . & 27

LCC
Pecre:rt-1.on 5.u,ld,r~q

I ' = I G.'-0'

.

P-25419

000358

K11720 - Attachment E - Project Plan

Page 251 of 280

Outside Coverage Area

20

P-25419

000359

K11720 - Attachment E - Project Plan

Page 252 of 280

Washington Corrections Center, WA Predictive Heat mapping
5/7/2021

Purpose
To Simulate adequate coverage in the designated area that where selected by the facility.

The simulation has been created to demonstrate RF coverage of a specific area to give you a
prediction of what the signal strength could be with the selected AP placement.
This is only a prediction and could change from an onsite survey due to the lack of structure
information and what would be physically in the facility. The purpose of the survey is to determine
the number and placement of wireless access points necessary to provide adequate coverage for
the entire building.

P-25419

000360

K11720 - Attachment E - Project Plan

Page 253 of 280

Contents
Washington Corrections Center, WA Predictive Heat mapping .................................................................... 1
Predictive Heat Map ..................................................................................................................................... 3
2 Aps on back wall to cover rec area. Total 2 Aps for area. .......................................................................... 7
Coverage areas ..........................................................................................................................................11
IMU- A, B, C, D, and E dorm .......................................................................................................................11
Evergreen Wing A/B, C/D, E/F, and G/H .....................................................................................................13
Cedar Wing A/B, C/D, E/F, and G/H ............................................................................................................14
R-4 Wing A/B, C/D, E/F, and G/H ................................................................................................................15
R-5 Wing A/B, C/D, E/F, and G/H ................................................................................................................15
R-6 Wing A/B, C/D, E/F, and G/H ................................................................................................................16
R-1 A/E, B/F, C/G, and D/H .........................................................................................................................17
R-2 A/E, B/F, C/G, and D/H .........................................................................................................................18
R-3 A/E, B/F, C/G, and D/H .........................................................................................................................19
14 Building/ Multi-purpose ...........................................................................................................................20
Gym/rec ......................................................................................................................................................21
G Building ...................................................................................................................................................22
Outdoor Coverage ......................................................................................................................................23

P-25419

000361

K11720 - Attachment E - Project Plan

Page 254 of 280

Predictive Heat Map
Below is the predictive wireless test that was performed to provide coverage. The bar signal level
was brought down to -60dBm. The antenna on a tablet will be slightly weaker, so you can add a
buffer of about -10 to -1 SdBm to estimate what the tablet will be receiving from the Ruckus device.
The dark grey locations display the areas that are not receiving proper signal strength, and this
helps us determine direction for designing of the site. The grey locations are called dead zone and
help us better place the APs. Note: this is a predictive survey and is not 100% accurate.
The Maps displayed are layouts for Evergreen/Cedar, IMU, R6, R1 /R2/R/3, R4/R5, Building D,
Building G and Gym. The buildings are grouped because they are identical in structure and design
and was not necessary to produce more than one heat map per structure. Some units are 2 tier
and will need to adjust height on AP. NOTE: Total AP count for site 137,
Evergreen and Cedar

1 level unit with 4 wings 4 Aps per wing , 32 total Aps for building

X

Signal
(dBm)
0
- 10
-20

-30
-40
-50
-60
-70
-80
-90

P-25419

000362

K11720 . Attachment E - Project Plan

Page 255 of 280

IMU
2 tier building with 1 AP per dorm and 3 for rec area. 9 total Aps for building

X
Signal
(dBm)

0
-10
-20
-30
-40
-50
-60
-70
-80

-90

P-25419

000363

K11720 - Attachment E - Project Plan

Page 256 of 280

R1, R2, & R3
R buildings are 2 tier with 2 APs per unit 8 APs 1AP in dayroom. Per building total 27

X
Signal
(dBm)
0
-10
-20
-30
-40
-50
-60
-70

-90

P-25419

000364

K11720 - Attachment E - Project Plan

Page 257 of 280

R4, & RS

1 level unit with 4 wings 4 Aps per wing , 32 total Aps for building.

X
Signal
(dBm)

0
- 10
-20
-30

-40
-60
-60
-70

-80
-90

P-25419

000365

K11720 - Attachment E - Project Plan

Page 258 of 280

14 Building/ Multi-purpose
2 walls outdoor directional APs will cover whole gym. Tota l AP count 2
x;
Signal

(dBm)
0
- 10

-20
-30
-40

-50
-60
-70
-80
-90

Selected APs 4

G Building
2 Aps on back wall to cover rec area _Total 2 Aps for area.
X
Sig'nal
(dBm)

0
- 10
-20
-30
-40

-50
-60
-70
-80
-90

P-25419

000366

K11720 - Attachment E - Project Plan

Page 259 of 280

RS
1 level unit with 4 wings 4 Aps per wing , 16 total Aps for building

X
Signal
(dBm)

0
-10
-20
-30
-40

-50
-60

-70
-80
-90

P-25419

000367

K11720 - Attachment E - Project Plan

Page 260 of 280

D Building
Coverage for Medical area. Total of 7 Aps for building.
1 in_= 23.14 ft

Dimensions(X x Y) : 161 .98 ft x 253_18 ft

Signal

(dBm)

0
- 10
-20
-30
-40
-50

-60
-70
-80
-90

Zoom : 47%

P-25419

000368

K11720 - Attachment E - Project Plan

Page 261 of 280

Outdoor Coverage

Rec yards coverage for each Dorm area designated locations.10 total Aps .
X

0
-10
-20
-30

-40

-50
-60
-70
-80

-90

P-25419

000369

K11720 - Attachment E - Project Plan

Page 262 of 280

Coverage areas
Living area, day room and gym

IMU- A, 8, C, D, and E dorm

P-25419

000370

K11720 - Attachment E - Project Plan

Page 263 of 280

IMU level 2

P-25419

000371

K11720 - Attachment E - Project Pl'an

Page 264 of 280

Evergreen Wing A/8, CID, E/F, and G/H
Living area and day room

P-25419

000372

K11720 - Attachment E - Project Plan

Page 265 of 280

Cedar Wing A/8, C/D, E/F, and G/H
Living area and day room

P-25419

000373

K11720 - Attachment E - Project Plan

Page 266 of 280

R-4 Wing A/B, CID, E/F, and G/H
Living area and day room

R-5 Wing A/B, C/D, E/F, and G/H
Living area and day room

P-25419

000374

K11720 - Attachment E - Project Plan

Page 267 of 280

R-6 Wing A/8, C/D, E/F, and G/H
Living area and day room

P-25419

000375

K11720 - Attachment E - Project Plan

Page 268 of 280

R-1 A/E, 8/F, C/G, and D/H

P-25419

000376

K11720 - Attachment E - Project Pl'an

Page 269 of 280

R-2 A/E, B/F, C/G, and D/H

P-25419

000377

K11720 - Attachment E - Project Pl'an

Page 270 of 280

R-3 A/E, 8/F, C/G, and O/H

P-25419

000378

K11720 - Attachment E - Project Pl'an

Page 271 of 280

14 Building/ Multi-purpose

P-25419

000379

K11720 - Attachment E - Project Pl'an

Page 272 of 280

Gym/rec

P-25419

000380

K11720 - Attachment E - Project Pl'an

Page 273 of 280

D Building

P-25419

000381

K11720 - Attachment E - Project Pl'an

Page 274 of280

Outdoor Coverage
SITE PLAN

ORAPHIC SCA.LE.

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000382

K11720 - Attachment E - Project Plan

Page 275 of 280

Timeline Delays and Credits
For vendor-caused delays, delay credits shall equal $2,500.00 per calendar day for the first ten calendar days,
and then $5,000.00 per calendar day for each calendar day of delay thereafter. In no event during implementation
will delay credits exceed $100,000.00.

P-25419

000383

K11720 - Attachment E - Project Plan

Page 276 of 280

Testing and Acceptance
General.
Implementation of the Solution may be accomplished on a component by component basis, a grouping of
Solution components basis and/or in "Phases," as specified in a Statement of Work. Statements of Work may
set forth testing processes and procedures that are in addition to the processes and procedures described
herein.

Test Plans.

Vendor shall lead the work effort to develop a specific test plan for each test stage ("Test Plan"). Vendor will
identify previously developed test materials in Vendor’s possession that may be useful in the testing of the
Solution. Vendor shall tailor those materials into DOC-specific test materials, including test plan models, test
scripts, test scenarios and test data (collectively, "Test Materials"). Vendor shall create the initial drafts of the
Test Plan and Test Materials during the design of the Solution and such documents shall be further developed
by DOC with input from Vendor during the build and configuration phases of the implementation. Vendor
shall ensure that the Test Plan and Test Materials are sufficiently comprehensive to confirm the operation of
the Solution in accordance with the DOC Requirements. If adjustments are needed, the Test Plan and Test
Materials will be updated. The initial Test Plan and Test Materials and any updates thereto are a Deliverable,
subject to the terms of Terms and Conditions Document Section 2.1.1.
As part of developing the Test Plan, Vendor will propose the criteria for commencing and concluding
("entrance" and "exit" criteria) the various activities within Pre-Live Testing as described below, all as are
required to test whether the Solution is operating according to the DOC Requirements and applicable
Performance Standards. The entrance and exit criteria will be subject to DOC's approval. During the testing
process, Vendor and DOC will determine whether such entrance and exit criteria have been satisfied, and if
the criteria are satisfied, the Pre-Live Testing may continue to succeeding activities. If the criteria are not
satisfied, DOC can require Vendor to address any Issues with respect to such non-satisfaction of the criteria.
Vendor shall provide to DOC copies of all test data results and analyses generated by Vendor during its
performance of any testing processes and procedures for the project. The Test Plan may include testing
processes and procedures that are in addition to, but not inconsistent with, the testing processes and
procedures set forth in this Section and, once finalized, shall be deemed to be a part of this Agreement.

Pre-Live Testing.
Pre-live testing for each Phase ("Pre-Live Testing") shall be performed by the parties in accordance with the
responsibilities allocated to each party in the Statement of Work and shall commence on the date, and shall
continue for the period of time, specified in the Project Plan and, if no such period is specified, generally will
be a period of sixty-five (65) calendar days. DOC may elect, in its sole discretion, to reduce the number of days
for Pre-Live Testing. Vendor shall ensure that all configurations, Integrations, Interfaces, Extensions and other
software-based Deliverables required to be included in the applicable test are prepared in advance of the
testing process. DOC shall have the right not to initiate a particular portion of the Pre-Live Testing for a
component of the Solution, grouping of components of the Solution or Phase, as applicable, if the required
configuration, Integration, Interface, Extension or other software-based Deliverables is not prepared in time for
such testing. In addition, in accordance with Terms and Conditions Document Section 1.1.1.2, DOC shall not
be required to consider any changes to the testing timeframes as established by the original Project Plan.
Pre-Live Testing shall test (in stages) and validate, as against the DOC Requirements:
a)

The functional capabilities of the component of the Solution, as applicable, for each Phase (functional
and unit testing);
P-25419

000384

K11720 - Attachment E - Project Plan

Page 277 of 280

b)

The accessibility capabilities of the Solution (accessibility testing):

c)

That Integrations, Interfaces, and information flows seamlessly as designed among the various
components of the component of the Solution and the Solution, as designed, meets DOC's enterprise
data integration requirements (system integration testing);

d)

Regression testing incorporating, at DOC’s election, any or all previously installed software/modules,
to ensure that the software/module being tested does not impact or impair the functioning of the
previously-installed and/or tested software/module, and that such tested software/module Integrates
seamlessly with the previously-installed software/module (regression testing);

e)

User acceptance testing, including achieving acceptable performance response times and availability
of the Solution, as applicable (user acceptance testing);

f)

The processing of high-volume data in a production-simulated environment in accordance with
performance and scalability criteria to demonstrate acceptable performance of the Solution to DOC
(performance testing);

g)

Security features and functionality and hacking/penetration testing (security testing);

h)

Corrections to any Level 1 or Level 2 Defects (including any required regression testing of such Defect
corrections or workarounds), and with respect to Level 3 Defects, Vendor's corrections or workarounds
acceptable to DOC; and

i)

Any other criteria that may be specified in the Statement of Work or as may be agreed to by the parties;

"Level 1 Defect" means any Defect that significantly impacts the ability of Users to use the Solution, or exposes
Users to liability.
"Level 2 Defect" means any Defect that adversely affects Users use of the Solution.
"Level 3 Defect" means any Defect that causes minor problems to occur with the Solution that can be
circumvented without difficulty or disruption to Users’ operations.
All testing is to verify and confirm that the Solution operates in accordance with the applicable DOC
Requirements.
Prior to completing Pre-Live Testing for each applicable Phase of the project, Vendor shall provide to DOC the
Documentation specified in Terms and Conditions Document Section 2.4.1.
If DOC notifies Vendor of any Defects discovered as a result of Pre-Live Testing, Vendor promptly shall
correct such Defects. When all failures to operate in accordance with the DOC Requirements identified during
Pre-Live Testing for each Phase have been corrected by Vendor, the Solution has operated without any Level 1
Defects or Level 2 Defects during Pre-Live Testing for fifteen (15) consecutive calendar days during the final
period of the Pre-Live Testing period, and all Deliverables have been provided to DOC, Vendor shall provide
DOC with written certification that it has met all the criteria for Pre-Live Testing. If Vendor issues a certificate
indicating completion but DOC disagrees with the certification, DOC shall provide written notice to Vendor
and the parties shall meet to review the areas of non-compliance and any continued or unresolved
disagreement shall be referred to the Executive Sponsors for resolution. Once the parties agree that the criteria
for Pre-Live Testing have been satisfied with respect
a component of the Solution, grouping of components
P-25419to 000385
of the Solution or a Phase, as applicable, such Solution shall be ready for Production Use in accordance with
K11720 - Attachment E - Project Plan

Page 278 of 280

Terms and Conditions Document Section 4.4, and such status or state shall be referred to as "Ready for
Production Use."

Production and Post-Production Period.
Following successful completion of Pre-Live Testing for a component of the Solution, grouping of components
of the Solution and/or Phase, as applicable, DOC will deploy the applicable component of the Solution in
production in accordance with the process set forth in the Statement of Work ("Production" or "Production
Use"). Once in Production, and subject to Terms and Conditions Document Section 5.6 below regarding
quarter and year end processing, there shall be a stabilization period of not less than ninety (90) calendar days
("Stabilization Period") in order to correct any residual and/or new Defects, and an optimization period
subsequent to the Stabilization Period of at least ninety (90) calendar days ("Optimization Period") (the
Stabilization Period and the Optimization Period is collectively referred to as the "Production Use Period").
The above time periods for the Stabilization Period and the Optimization Period may be changed by the
parties in the Statement of Work.

Stabilization Period.
During the Stabilization Period, Vendor shall correct any Defects that were present in the Solution at the time
of Production or that have arisen after the Solution was placed into Production. If any Defects exist are later
discovered during the Stabilization Period, DOC shall report such Defects to Vendor, and Vendor shall
promptly, using its continuous efforts, correct such Defects. The process described in this subsection shall
repeat as often as necessary until all Level 1 Defects or Level 2 Defects have been corrected by Vendor and the
Solution has operated in Production without any Level 1 Defects or Level 2 Defects for at least thirty (30)
consecutive calendar days. If such Defects are not resolved within the Stabilization Period or there are latent
Defects arising near the end of the Stabilization Period, such Stabilization Period shall be extended to the
extent necessary to demonstrate that the Solution has operated in Production without any Level 1 Defects or
Level 2 Defects for a period of fifteen (15) calendar days.

Optimization Period.
During the Optimization Period, Vendor shall: (A) address any adoption Issues and negative user experiences
that have occurred prior to the commencement of the Optimization Period; (B) examine configurations,
workflows and processes that were designed and configured into the Solution for purposes of determining
whether such configurations, workflows and processes need to be changed or improved; (C) lead any changes
or improvements to configurations, workflow, processes and the Solution that are approved by DOC; and (D)
ensure the transfer of knowledge to DOC in accordance with the terms of this Agreement.

Certifying Completion of the Production Use Period.
If the requirements of this Section are satisfied, the DOC Manager shall complete and provide the signed
Certification Form to Vendor within ten (10) business days after the date such conditions have been satisfied. If
DOC has not provided the signed Certification Form within the time period and Vendor believes it has
satisfied the conditions set forth above, Vendor shall provide written notice to DOC indicating that it believes
the conditions have been satisfied. Vendor shall not be permitted to provide the above written notice to DOC if
there are any outstanding and unresolved Level 1 Defects or Level 2 Defects. DOC may reject Vendor’s written
certification within ten (10) business days after receipt of Vendor’s written certification. If Vendor disputes or
disagrees with DOC’s rejection, the matter shall be referred to the Executive Sponsors for resolution. Once the
parties agree that the criteria for Production Use have been satisfied with respect to a Solution or Phase, such
Solution or Phase shall be ready for certificationP-25419
in accordance
with Terms and Conditions Document Section
000386
4.7.
K11720 - Attachment E - Project Plan

Page 279 of 280

Suspension of Testing.
Notwithstanding anything contained herein to the contrary, DOC shall have the right to suspend Pre-Live
Testing and/or Production Use at any time, and the time periods for conducting such testing for a Phase shall
be extended on a day-for-day basis to account for the period of suspension. If the reason for the suspension is
related to failed testing processes, a non-chargeable Change Order will be required to reset applicable project
dates. If the suspension is due to DOC delays and/or not involving a failed testing process, a Change Order
will be required.

Quarter, Fiscal Year End and Other Periodic Processes.
Notwithstanding anything to the contrary in this Section, to the extent any component of the Solution contains
quarterly, fiscal year-end or other periodic processes, the Production Use Period shall remain open until the
Solution has operated such processes in Production Use without any Level 1 Defects or Level 2 Defects.

Solution Component and Phase Certification.

The following conditions are required for a component of the Solution, grouping of components of the
Solution or a Phase to achieve "Solution Component Certification" or "Phase Certification," as applicable: (a)
the criteria specified in Terms and Conditions Document Section 5.4 have been satisfied with respect to the
applicable component of the Solution or Phase; (b) Vendor has provided to DOC all Documentation and other
Deliverables relating to the components of the Solution; and (c) the DOC Executive Sponsor, or her or his
designee, has provided her or his written confirmation that the conditions specified in subsections (a) and (b)
of this Section have been satisfied. If the requirements of subsections (a) and (b) of this Section are satisfied,
the DOC Executive Sponsor, or her or his designee, shall promptly (but in no event longer than ten (10)
business days following Vendor’s written certification that the requirements of subsections (a) and (b) of this
Section are satisfied) provide her or his written confirmation required in subsection (c) of this Section. Nothing
else, including DOC’s use of the Solution, or any component thereof, in a live, production environment shall
constitute Solution Component Certification or Phase Certification, affect any rights and remedies that may be
available to DOC and/or constitute or result in "acceptance" under Law.

Project Completion.
The following conditions are required for the project to achieve "Project Completion": (a) Solution Component
Certification and/or Phase Certification has been achieved for the entire Solution or Phases, as applicable,
included within the project; (b) Vendor has provided to DOC all Documentation and other Deliverables
relating to the Solution; and (c) Vendor has fulfilled its obligations relating to the transfer of Knowledge; and
(d) the DOC Executive Sponsor, or her or his designee, has provided her or his written confirmation that the
conditions specified in subsections (a) through (c) of this Section have been satisfied. Nothing else, including
DOC’s use of the Solution, or any component thereof, in a live, production environment shall constitute
acceptance or completion, or affect any rights and remedies that may be available to DOC under Law.

P-25419

000387

K11720 - Attachment E - Project Plan

Page 280 of 280

RACI CHART

ATTACHMENT F

Tasks/Milestones/Key
Decisions

Securus
Business
Manager

Present Securus Implementation Plan for
approval to WA DOC including WIFI

C

C

C

A

R

C

C

C

I

Review/approve Securus implementation
plan for all services

C

C

I

C

C

R/A

C

C

I

I

C

I

A

R

C

I

C

I

I

C

I

R

A

C

C

C

C

Identify order of tablet deployment by
site

C

C

C

I

C

R

A

C

I

Present tablet deployment/testing plan
to DOC for final approval

R

C

I

R

A

C

I

C

I

present/communicate deployment plan
to identified facilities contacts

R

A

I

C

C

C

C

C

C

create/document tablet inventory
management process with WA DOC

R

A

I

C

C

C

I

C

C

Confirm intitial Tablet Inventory arrival
on site at each facility or distribution
point

I

I

C

I

R/A

I

C

C

I

Establish WA DOC TA roles and
responsbilities

R

C

I

I

C

A

C

I

I

Identify Tablet administrators for WA
DOC

I

I

C

I

I

R

C

C

I

Conduct site visits to insure appropriate
network enginneering and capacity
availability for all services

identify and document specific WIFI
coverage area for each site; including
identification of no coverage areas

Washington State
Department of Corrections

Securus Securus
Account Tablet
Manager Admin.

Securus
Securus
Implementation Project
Manager
Manager

P-25419

WA DOC
Contract
Manager

000388
K11720
Attachment F

Washington
DOC Tablet
Administrator

WA DOC
WA DOC
Imiplementation
site contact
Manager

Key=
R= Responsible
A= Accountable
(only one person can be
accountable)

C= Consulted
I= Inform

21DH
Page 1 of 2

RACI CHART
Identify Tablet Administrators for
Securus, intial and ongoing

ATTACHMENT F

C

C

R

A

C

C

I

I

I

I

I

C

A

R

I

I

I

I

Distribute/update tablets based on
deployment plan at each facility

C

A

R

C

C

I

C

C

C

Confirm successful connectivity to
network for each ii tablet

I

I

C

A

R

I

C

C

I

Confirm all ii content migrated from
existing device to new device when
applicable

I

I

R

C

A

I

I

C

I

Monitor WIFI Network operation and
quality of downloads

I

I

C

R

A

C

I

C

C

C

R

I

C

A

C

C

i

I

Conduct onsite ii town hall meetings at
each facility

I

R

C

I

I

C

C

I

C

Confirm process for integrating new
tablets into existing property
management processes is in place

C

C

I

Confirm Securus ii support is aware and
available to assist ii with tablet support
during cutover and ongoing

initial
ongoing

Identify, document and communicate
new/replacement device process after
initial deployment

Washington State
Department of Corrections

C

I

I

I

P-25419

R

000389
K11720
Attachment F

A

21DH
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