Appendix 18: Video Visiting with Children
Visiting is crucial for most children and incarcerated parents, but only 42% of parents in state facilities and 55% of
parents in federal facilities received in-person visits with their adult or minor children from 1997-2004."1n 2000,
60% of incarcerated parents were in prisons over 100 miles away from their last place of residence, with
9

incarcerated mothers being housed in prisons an average of 160 miles away from their children. 'Video visiting is
an opportunity for incarcerated parents to remain connected to their children when children are not able to visit
the facility on a regular basis.
Children of incarcerated parents are often exposed to a greater number of risks as compared to any other single
group of children, and as a result, parental incarceration can have long-range economic, emotional, and social
97

consequences that affect children's well-being. 1n most cases, these risk factors can be mitigated when children
have opportunities to regularly communicate with their incarcerated parents. Children benefit the most when
visits are frequent and consistent.

98

Children benefit from tradition a I visits with their Incarcerated parents In rna ny

ways. A visit may:
Provide opportunities for healing, and mitigate the trauma of separation
Offer opportunities for discussions about a parent's decision-making and law breaking
Assure children that incarceration is not their fault
Dispel children's fears about the conditions at a facllity
Allow children to maintain a relationship with their incarcerated parents
Support an Incarcerated parent's preparation for release, reentry, and family reunification

Supportive video visiting programs increase communication between children and their incarcerated parents while
providing supportive services for the whole family. These programs may facllitate parenting classes In the facility.
Video visiting provides incarcerated parents with an additional forum (in addition to phone calls, letters, and inperson visiting) to practice their parenting skills. Supportive services may also Include visit coaching; case
management or resource referrals; and visit preparation and debriefing for the child, incarcerated parent and
caregiver. counseling and support is importantfor incarcerated parents because visiting can be painful and
emotional. Some examples of supportive video visiting programs include:

Florida Department of Corrections and Abe Brown Ministries
New Hampshire Department of Corrections
New Mexico Corrections Department and Peanut Butter and Jelly Services
New York Department of Corrections and Community Supervision, the New York City Department of
Correction and The Osborne Association In New York
Rivers Correctional Institution, North Carolina (contracted to house sentenced individuals from
Washington, D.C.) and Hope House In Washington, D.C.
Video Visiting in Corrections: Benefits, Limitations, and Implementation Considerations

Preliminary findings on video visit ing wit h children and incarcerat ed
parent s
The most comprehensive research to date on video visiting was conducted on the Florida Department of
Corrections' pioneering Face-to-Face program, which included a video visiting component.

102

Findings culled from

interviews with 335 participating incarcerated mothers indicated that their self-esteem and relationships with their
children improved. Families reported that video visiting enabled contact that was previously not possible because
of distance. A community-based center coordinator stated that Has the result of this program we have been able
to see reunions of families who have not seen their loved ones in months. There was one child who had not seen
his mother in five years; and a mother who had not seen her family in four years.U

103

Children participating in the Osborne Association's video visiting program, which offers video visiting in two New
York State prisons, consistently reported positive feelings after video visiting. They liked it because they could
HseeH their mothers and fathers, and many reported that It Is better than phone calls. A New York City-based
youth, who video visits with her mother who is incarcerated 10 hours away, states: '"I love video visiting! I feel
privileged to video visit. It allows me to see my mother who Is In a prison so far away. It's a great addition to real
visits, phone calls and letters. I think video visits should be in every prison:

Preliminary evidence suggests that children are more engaged with video visits as compared to phone calls. One
study looked at how 22 families used video conferencing to communicate with family members.1D4Aithough this
study did not look at communication between children and an Incarcerated family member, It contributes to our
knowledge about how children engage with family members using video conferencing. This study found that
children were more engaged with video visiting because the visual component allowed them to make eye contact,
engage in visually interactive play, and communicate non-verbally. These families reported that in-person visiting
was more natural when it occurred because children recognized their family member from video visits. A
grandmother for two young boys participating in NHOOC's video visiting program related that her grandsons '"get
bored and very distracted when there is no visual to engage the children. I always dread when the boys' daddy
calls as I know it will be a struggle to keep them interested.n105An incarcerated mother who participated in video
visits at a Florida prison related that her son '"loves to see me over the computer but he doesn't talk when I call on
the phone. Maybe it's because he's so young...

106

Video Visiting in Corrections: Benefits, Limitations, and Implementation Considerations

Video Visiting in Corrections: Benefits, limitations, and Implementation Considerations

First, explore which goals you wish to achieve by using video visiting:

s

2A-2: Identifying a VIdeo VIsiting Company
Ask the following to determine which video visiting company is a good fit:
Does the company help you fulfill your short- and lona-term aoals?
What equlpmant and IGftware dOllS tha company ofhr? What 15 the CCKt?
Does the company install the equipment? Software?
What sarvlces does the company provide? What are the costs?
Can the company demonstrate how the equipment works?
Can the company provide you with rwferances and arrenae a visit at a faclllty to observe an active systam?

Does the company Install internet cables?
Does the company service the equipment? Does company offer oiHite sarvlces? If not, how quickly c:~~n
they respond when there Is a problem?
Does the company provide on1oln1 technlc:~~l support?
Is there help desk support? Ale there maximum use limits, and what are the fees when the maximum Is
reachad?
Does the company provide train Ina to staff, visitors, and lnc:~~rcerated Individuals?
Does the company require the video equipment to be broken down and shipped to a repair center? If to,
this could be costly.
Does the company provide a spare backup unit to that workflow Is not Interrupted when a unit Is down?
Does the company replarty update the equipment and software? Does the company charp for these
updates?
Does the company offer a variety of operatina systems?
Is the company able to modify the operatina system to meet your evolvinc needs?
Does the company offer equipment that is compatible with your existins infrastructure?

Can the company test home-based systems for connectivity and other minimum system requirements
before the video visit besfns?
Can the company store recordinss of visits? If so, what is the charp?
Does the company r.qulre that In-parson visitllll ba eliminated?
If revenue isaenerated, what are the company's revenue sharl111 requirements?
Does the company sat affordable fees and sarvlce charps for custornen?
Notes:

Video Visiting in Corrections: Benefits, limitations, and Implementation Considerations

2A-3: Identifying Potential Costs
Consider these potential costs. Be sure to differentiate between one-time and ongoing costs:

A. Equipment (e.g.. computer. kiosk. VoiP. etc.):

Will the company charge for the equipment? If so, what is the cost per unit?
Who pays for the video unit used by the visitor? {DOC likely absorbs the cost If the endpoint Is at
fadllty, but DOC may not absorb the cost If It Is In the community.)

Will you need application and recording servers and switches (self owned model)?
What are the orientation training costs for correctional staff, incarcerated individuals, and families?
Are there per-unit llcenslnc t.es at nch endpoint?

What are the installation costs?

B. Software:
Is software sold separately or is it induded with the video visiting system?
Are there lnltl.. p!'Oirammlnc and llc:.nslnc costs?

How often will the software need to be uPiraded, and how much does this cost?
Are there costs associated with installInc and upcradinc the operatinc system?
Are there per unit llcenslns fees at each endpoint?

C. Infrastructure:
Does new cable need to be installed?

Will the bulldlnc need to be modified (room modifications, panltlons, visltlnc center, etc.)?
Are there any addition• I costs •ssodated with retroflttlnc the bulldinc? (Tbls m•y depend on the

contractor and the video vlsltlnc system th•t Is selected.)
D. Maintenance;
Wh•t are the onsolns system malnten•nce, rep•ir, and UPirade costs?

What are the 0111oing monthly data line costs? WI ! these be paid by company, per the contract?
Wh•t are the DOC IT suppon costs?
What •• the 0111oinc tec:hnlc.l assistance/support costs?

E. Costs to families and community-based partner (CBP):
What are the video visitl111 fees and assoc'-ted schedullnsservice fees?
Video Visiting in Corrections: Benefits, Limitations, and Implementation Considerations

Consider the following in determining which system is a good fit:

2A-5: ldentifvinc Software Needs
Consider the following to determine which software is required and which optional software applications are a
good fit:
What software Is required (Internet Explorer, Firefox, Safari, Adobe Flash, schedulinc software, monitorinc
software, etc.)?
What operatlnc system Is required (Windows, Apple, Llnux, etc.)? Is It compatible with your network?
Is the software compatible with or built Into the Identified video visltlnc system?
Does your IT department have the capacity to use the software?
Is the software needed to achieve your co•Is? Qln 111nother appi'Ollch be used?
How often will software need to be upd111ted?
Who (corrections IT, comp111ny, automatic) will complete the software updates?
Is the software user-friendly?
Is the software scalable and flexible? Can It be adapted to meet your evolvinc needs?

can the software application share data and lntetrate with your exlstlnc case manacement system?
can the company provide a performance cuaranteei'

Video Visiting in Corrections: Benefits, Limitations, and Implementation Considerations

2A-6: Accessing the Internet
Ask the following to ensure that you have the appropriate Internet connection for the video visiting system being
considered:

A. Connectins to the Internet:
What is the minimum bi'Oiclband width neecled1
What are the required download and upload rates?
What cable is needed to connect to the network and/or Internet? Does new wirilll or cable need to be
Installed?
What data plans are iiVililable to meet your video conferencin1 needs?

B. Security considerations:
Does the firewall need to be confi1ured? If so, can the conf~p~ration be done internally or does the ISP
provider need to confi1ure the firewall?
DeJa tiHIInt.rn.t con!Hiction n•d to be liiiCUrtl p~~r .-ncy policy? Does the siclllll/cblta need to be

encrypted?
Ale there security requirements that prohibit the video vlsltin1 system from connectill&' to the exlstill&'
computer network (I.e., an exclusive Internet connection)?
DeJa tiHIIntarnet con!Hictlon n..d to be approved by the Department af Homalilnd Security, the loc:lll

department af Information technoloCY, or another a1ency?
Will visits need to be monitored and If so, how will this be done?
How will you ensure that prlvileled communication (lawyer, clero) Is confidential?
Is the video visltins area private (dMders between video units, cannot see other Incarcerated lndMduals In
the backpound, etc.)?

Video Visiting in Corrections: Benefits, limitations, and Implementation Considerations

2A-7: Developing Policies and Procedures
Consider including the following areas in developing policies and procedures:
Definition of video visit
Loa~tlon of the video visltiiiiJ endpoints

VIsitor Identification and vertftcatlon protoc:ol
Visitor backcround check protocol
Participant ell1lblllty requirements:
Incarcerated Individual: disciplinary reports, procrammin1. order of protection, solitary confii'Miment
VIsitor: qe, relation, bacqround, etc.
Specialized pi'CJII'IIIIIminc ellcfbllity:
Taflet Population (parents, those prepari"l for reentry, quarantine, etc.)
Security Lwei
Case Manqement
Supervised? If so, by whom and for what purpose?
Video visitins fees
Price point
Number of free video visits available
How visitors are d!arpd

How do Incarcerated Individuals and family members sisn-up?
What Is the frequency (how many visits per week, month, etc.)?
Do video visits supplement or replace In-person visits?

What hours will video vlsltl"l be offered?
What Is the length of each video visit?
What is the scheduli"l and cancelation policy?
What Is the connection protoc:ol: How will endpoints connect? For example, will DOC contact the
community-based provider or vice versa?
What are the responsibilities of correctional staff (m.rnwnance of video visltln1••• monltori"l video
visits, etc.)?
How will recorded video visits be accessed and revl-d?
How will prlvllepd communkatlon ba hllndled (attiH'I!rl, judp, cleriY)?
What Is the video visit termination policy?
Define Inappropriate behavior and lancuace
Explain how an Inappropriate video visit will be terminated
What are the security BUidellnes and rultls for visitors and how wll they be dls1rlbut.d?
Clothin11, cell phones, lan1uale, identification
What outcomes do you want to evaluate? How will you evaluate outcomes?
Pre-/post-visit surveys, visit observation, incident reports, etc.
How will DniDI"I tralnin1 for staff, Incarcerated Individuals, Mid family be provided?

Notes:

Video Visiting in Corrections: Benefits, Limitations, and Implementation Considerations

2A-8: Video Visiting at Home or at a Community-Based Site
COnsideration for video vlsltl111 from home or at a community-based site:
Are the remote video visits accessible and affordable?
Who is responsible for the purchase and maintenance of the video visiting system in the community?
What are the minimum video conferenclng system requirements for the community-based or home-based
system?

c.n the visitor or community-based partner (CBP) test the connection before visits are schedul.t?
How will a home-based visitor or CBP obtain technical support?
How will visits be schedul.ci (e.J., schedullnl software, company w.bslte, CBP, etc.)?
Does the company's -bslte offer Instructions and scheduling menus In multiple languages?
If applicable, how will video visiting fees be collect.t? WII the CBP require revenue sharing?
Who Is responsible for the monthly Internet fees at the off-site location?
Wll the external firewall ne.t to be conflgur.t? If so, how wll this Information be conveyed?
Does the CBP connection need to be approved by Homeland Security, the local department of Information
technology, or another 111ency?
Is visitor Identification required? If so, how wll this be vertfled?
Do visits need to be monitored at the community-based site? If so, how and by whom?
What CBP staff Is needed to support visitors?
Supportive services staff (parent coachina, counselina. reentry planning)
Greeter and/or visitor processlnl(check Identification, escort to video visiting area)

Video Visiting in Corrections: Benefits, limitations, and Implementation Considerations

Needs an d Resour ces Assessm en t

1. You created an advisory group to engage stakeholders in the planning
process
2. You identified short-term goals

3. You identified long-term goals

4. You conducted a site survey of the building(s)

5. You surveyed visitors to determine whether there is a demand, and to
determine which video visiting model is most appropriate
6. You surveyed the existing technological capacity at each facility (network,
wiring, phone system, IT resources, etc.)
7. You identified existing organizational resources that can be used for video
visiting
8. You identified the projected costs savings

Yes No Un sur e

Needs an d Resour ces Assessm en t

Yes No Un sur e

9. You determined your start up and ongoing operating costs

10. You identified a funding stream for the start up and operating costs

11. You identified the appropriate video visiting model based on your goals and
resources: facility-based, home-based, and/ or community-based
12. If applicable, you identified a community-based agency and have a
memorandum of understanding or contract with this CBP
13. If applicable, the CBP has the necessary technology, finances, and staffing

Techn ology

1. You decided what type of services you need to obtain from a technology
company (web host, full service, or simply equipment acquisition)
2. You issued an RFP to technology companies

3. You identified the software applications that meet your needs/ goals

4. You tested the video visiting system to assess the video and audio quality

5. You identified a video visiting system that meets your needs/ goals and is
appropriate for your facility

Yes

No Un su r e

Needs an d Resour ces Assessm en t

Yes No Un sur e

6. You agreed upon the contract terms, including revenue sharing if applicable

7. You identified the minimum broadband width required for quality video and
audio
8. You configured the firewall at each facility

9. You decided if the Internet connection needs to be secure and if the signal
needs to be encrypted
In stallation

Yes

No Un su r e

Yes

No Un su r e

1. You identified where the video units will be placed and you have addressed
privacy issues
2. You tested the camera angle, audio, and lighting at all endpoints

3. You conducted a connectivity pre-test at each endpoint
4. You created a child-friendly environment at the endpoints
Lau n ch in g Video Visitin g
1. You created policies and procedures for video visiting
2. You decided how video visiting will be phased in (pilot, staggered, etc.)
3. You created a communications plan

Needs an d Resour ces Assessm en t

Yes No Un sur e

4. You decided whether you will use video visits as a supplement or a
replacement for in-person visiting
5. If applicable, you identified a feasible price point for video visits
6. You decided how many free visits will be offered
7. You identified your staffing needs (IT personnel, monitoring, escort,
technical assistance, supportive services, etc.)
8. You have a plan to train staff, incarcerated individuals, and visitors on how to
use the technology
9. You have a plan to provide ongoing technical assistance to staff, incarcerated
individuals, and visitors
10. You determined how video visits will be scheduled
11. You determined how visits are monitored
12. You determined how visitors will be approved
13. You determined how visitors’ identification will be verified
Evalu ation an d Mon itor in g
1. You determined how you will measure volume and utilization rates
2. You identified ways to measure whether video visiting is meeting your goals
3. You created a feedback mechanism to measure consumer satisfaction

Yes

No Un su r e

Needs an d Resour ces Assessm en t

Yes No Un sur e

4. You identified outcomes that you want to monitor (e.g., institutional
adjustment, strengthening parent-child relationships, engagement of family
in reentry planning)
5. You identified how you will measure success in achieving your stated
outcomes

Video Visiting in Corrections: Benefits, Limitations, and Implementation Considerations

Video Visiting in Corrections: Benefits, limitations, and Implementation Considerations

N NA
Y N
Y
Y N

NA

SAMPLE DATA COLLECTION PLAN

Outcome

Indicator

Data Source

COllected by

Increased frequency of

#of visits

VIdeo vlsltlnl servia~

Correctio~l

Frequency
Officers

VIdeo vlsitlnl t•m

Monthly

VIdeo vlsitlna team

Quarterly

VIdeo vlsitlna t•m

Qu.n:arly

Vldao vlsitln1 team

Quartarly

Superintendent &

Monthly

lop

visits

(same as above)

#of visits

Participant swvey

EValuation lntem

Improved quality of

S.lf-f'epart by

PMtlclpant surwy

EValuation intem

Daly
Dilly

visits

incarcerated
Ev.luatlon tansult.nt

One d.ypar

participants
(same as above)

Observ.tlon of

Obsarvatlon theck-

visits

list

# of seizures of

Administrative

contraband

report

Reduction In staff time

#of hours of staff

P.,-roll reports

for visits

time

Reduction In contraband

month
Correctional Offlcen

Weekly

VIdeo vlsltlna team
HR Department

BI-monthly

Video Visiting in Corrections: Benefits, Limitations, and Implementation Considerations

Superintendant &
VIdeo vlsitln1 team

Quartarly

SAMPLE FEASIBILITY SURVEY FROM THE FLORIDA DEPARTMENT OF CORRECTIONS
(intended to be used with adults who make in-person visits to correctional facilities)
Source: Florida Department of Corrections

........ ,

.."'

Inmate Video Visitation
Survey

:;

~

~

..

, ~

Office

of
Institutions

PURPOSE
The Florida Department of Corrections is researching the feasibility of using hom e-based video visitation t o

supplement contact visitation. The Departm ent is

~pl anning

to eli minate or reduce cont act visit ation but

actually increase the opportunit ies for inm ates to maintain positi ve contact with their friends and loved ones.
1.

How many days a month do you visit?
0

2.

6.

Do you have access to a computer with a
high-speed internet connection?

1-2 days

0

3-4 days

0

Yes

0

5-6 days

0

No

0

7-8 days

7.

0
0
0
0
0

Would you be interested, in addit ion t o
contact visits, to being able t o visit via video

How far did you t ravel one way f or this visit?

visitation from a computer with a hi gh-speed

Less than 50 miles

internet connection?

50-100 miles

0
0

100-150 miles
150-200 miles
Over 200m iles

8.

Yes
No

Would you be willing t o pay $15 f or a 10minute video visitat ion - $1.50 per minut e?

3.

Did you have to r ent a hotel room?

0

Yes

0

No

0
0
9.

4.

Do you own a computer?

0
0
5.

Do

No

have

connection at home?

hi gh-speed

No

Would you be wi lling to pay $20 for a 15minute video visitat ion - $1.33 per minute?

Yes

you

Yes

internet

0

Yes

0

No

10. W ould you be wi lling to pay $25 for a 20minute video visitat ion - $1.25 per minute?

0

Yes

0

Yes

0

No

0

No

Thank you for taking the time to complete this survey, you answers will provide t he Department a better idea of
the interest in such a service and its value to inmates and their families. You can also f ind a link t o complete this
survey online at htt p:/ /ww w.dc.st ate.fl .us/ and http:/ / w w w.surv eym onk ev.com/sN ideoVisitation , however
please only complete either this hard copy su rvey or the online survey and not both.

VIdeo VIsiting In Corrections: Benefits, Limitations, and Implementation Considerations

•
•
•

SAMPLE VIDEO VISITING SATISFACTION SURVEY FOR INCARCERATED ADULTS (CONTINUED)

3.

Do you feel that your relationship with your visitors can be maintained through video visits, without in-person
visits?

Yes

No

Comments: ________________________________________________________________

4.

Please tell us what you liked BEST about your video visiting experience.

5.

Please tell us what you would change about video visiting at this faclllty that would make It BETIER.

6.

Is there anything else about your video visiting experience that you would like to say?

THANK YOU I Your feedback Is very Important to us.

Video Visiting in Corrections: Benefits, limitations, and Implementation Considerations

SAMPLE SATISFACTION SURVEY FOR ADULTS IN THE COMMUNITY

(For use with adults in the community who participated in a video visit)

•

Thank you for taking the time to give us some feedback about the video visiting program.

•

There are no right or wrong answers to these questions. Please be honest and open in your responses.

•

We are collecting these answers anonymously.

Date of your video visit:,_ _ _ _ _ __

1.

Was this the first time you participated in a video visit? Yes

2.

Where were you for this video visit?

No

At the correctional facility
At home
At a community organization
Somewhere e l s e : - - - - - - - 3.

Please indicate the extent to which you are satisfied with the following items:

Please check only one box In each row.

Notatllll

Not very

Somewhat

Very

satisfied

satisfied

satisfied

satisfied

Did not
use
service

a)

Ease of schedullnc a video visit

b) Instructions on how to use the video
visitinc equipment
c)

Quality of sound and video

COMectlon
d) Comfort of video visit location
e)

Privacy of video visit location

f)

Convenience of video visit location

II

Satisfaction with video visit as
comDared.toJrMJersoruds~

h) Support provided throuch visit

I)

counsellnt:
Experience with online payment
system

j)

OVERAll, how satisfied were you
with your video visit?

Video Visiting in Corrections: Benefits, Limitations, and Implementation Considerations

SAMPLE SATISFACTION SURVEY FOR ADULTS IN THE COMMUNITY (CONTINUED)

4.

Did any children participate in the video visit with you?

Yes

If yes, did you find the video visits to be child friendly?

Yes

No
No

Whyorwhynm: _________________________________________________________

5. Please Indicate to the extent In which you agree or disagree with the following statements:
Please check only one box In each row.

Stron1ly

Dls.1ree

Acree

Disagree

a)

I would recommend video visltirll to other
people who want to visit with someone who
Is Incarcerated.

b)

I plan to do another video visit in the future.

6.

What would make you more likely to participate in more video visits? (check all that apply)
Lower cost per video visit
More convenient location
More flexible scheduling
Other: _ _ _ _ _ ___

7.

Please tell us what you liked BEST about your video visiting experience.

8.

Please tell us what you would change about video visiting that would make it B£TTER.

9.

Is there anything else about your video visiting experience that you would like to say?

THANK YOU I Your feedback is very important to us.
Video Visiting in Corrections: Benefits, limitations, and Implementation Considerations

Stron1IV
Acree

SAMPLE SATISFACTION SURVEY FOR STAFF

(For use with correctional staff)
Date: _ _ _ _ __
Please list the facility where you w o r k : - - - - - 1.

Please indicated to the extend in which you agree or disagree with the following statements:

Please check only one box in each row.

••

Stronsfy
Dlsaaree

Disaaree

A&ree

Stronaly

Acree

The video vlsiUng l.!qulpment Is operatlna: well•

b. The video visit location Is adl.!quate for the
services belnc provided.

c.

Video visitina has been a valuable service for
Inmates and their visitors.

d. I am satisfied with the tralnlna provided to
staff on how to use the equipment.

e. I would recommend video visitil!l to other
facilities that are conslderlnalmplementlna: lt.

2.

What impact do you think video visiting has had on security at the facility?
Improved security
Weakened security
No Impact
Comments=----------------------------------

3.

What impact do you think video visiting has had on program participation by inmates?
Increased participation
Decreased participation
No change
Comments=----------------------------------

Video Visiting in Corrections: Benefits, Limitations, and Implementation Considerations

SAMPLE SATISFACTION SURVEY FOR STAFF {CONTINUED)

4.

What impact do you think video visiting has had on the number of events resulting in disciplinary actions?
Increased disciplinary actions
Decreased dlscfpllnary actions
No change
Comments=------------------------------------------------------------

5.

What Impact do you think video visiting has had on the time you dedicate to visiting tasks?
Saved time
Required more time
No difference on time
Comments: ____________________________________________________________

6.

What impact do you think video visiting has had on inmates' behavior?
Improved behavior
Behavior is worse
No change in behavior

7.

Is there any additional training that you think would be helpful to staff Implementing the program?
No
Yes (please explain):._ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

8.

What has been the biggest challenge in implementing video visiting services?

Video Visiting in Corrections: Benefits, limitations, and Implementation Considerations

SAMPLE SATISFACTION SURVEY FOR STAFF {CONTINUED)

9.

Please tell us what you think is the BEST aspect of video visiting services:

10. Please tell us what you think would make video visiting BETTER at the facility:

11. Is there anything else about video visiting services that you would like to say?

THANK YOU I Your feedback is very important to us.

Video Visiting in Corrections: Benefits, Limitations, and Implementation Considerations

Video Visiting in Corrections: Benefits, limitations, and Implementation Considerations

Christian, J., *Riding the Bus: Barriers to Prison Visitation and Family Management Strategies.N Journal of
Contemporary Criminal Justice, 21 (2005): 31-48.
Christian, S. *Children of Incarcerated Parents.N Washington D.C.: National Conference of State Legislatures, 2009.
Accessed January 2, 2014.
hno:Uwww.f2f.ca.gov/res/pdflthildrenofincarceratedparents2.pdf.
Clark, T. "The Relationship Between Inmate Visitation and Behavior: Implications for African American Families.N
Journal of African American Men, 6 (2001): 43-58.
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