Southern Health
Partners
You r Partner In Afforda b le Inmate Healt hcare

Administrative Resources Manual

Administrative
Resources
Manual
An information guide
To services
At this facility
Confidential Work Product of Southern Health Partners, Inc.
Updated: 1/09

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SHP 000372

Southern Health
Partners
You r Partner In Afforda b le Inmate Healt hcare

Administrative Resources Manual
The purpose of this manual is to provide assistance to new employees, PRN personnel, and visiting nurses. Please
keep this manual in a clearly visible area within the medical unit. All information must be completed and should be
kept current.
Remember, the information contained in this manual will help you and your employees with their job duties.
Your Facility Name:
Your Facility Address:
Your Facility Main Phone Number

Fax Number

Medical Unit Phone Number

Fax Number

Southern Health Partners corporate office address:
2030 Hamilton Place Blvd., #140, Chattanooga, TN 37402
SHP’s Main Phone Number 423-553-5635
Fax 423-553-5645 Website: www.southernhealthpartners.com
Your Site’s Regional Representative:
Reg Rep’s Phone Number

Cell Phone

Fax Number

Email

SHP Site Number Assigned for your facility
The information contained in this manual:
Contract Information
Medical Director/Physician Information
Pharmacy Information
Service Provider Information
Medical Staff Information
Jail Administration
Sick Call / Medication Passes / Medical Office

Confidential Work Product of Southern Health Partners, Inc.
Updated: 1/09

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Southern Health
Partners
You r Partner In Afforda b le Inmate Healt hcare

Administrative Resources Manual
CONTRACT INFORMATION:
Effective date of contract:
Staffing / Position Control:

SHP Site Number Assigned
Administrator on duty
hrs/day, Days:
(MTA is on-call 24 hours per day)
RN on duty
hrs/day, Days:
LPN on duty
hrs/day, Days:
LPN on duty
hrs/day, Days:
LPN on duty
hrs/day, Days:
Psych RN on duty
hrs/day, Days:
Med Tech on duty
hrs/day, Days:
Clerk on duty
hrs/day, Days:
MD visits
hrs/week, Days:

Other Staffing Information:

(Remember – all applicants must be approved by the corporate office Human Resources department and the Jail
Administrator of your facility).
Dental services handled by

Phone

Psych / Mental Health services handled by
Phone
Lab services handled by
Pharmacy services handled by

Phone
Phone

Fax

STAT pharmacy services handled by
Phone

Fax

X-ray services handled by

Phone

Confidential Work Product of Southern Health Partners, Inc.
Updated: 1/09

Page: 3

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Southern Health
Partners
You r Partner In Afforda b le Inmate Healt hcare

Administrative Resources Manual
Office supplies handled by

Staples, Inc.

Medical supplies handled by

Henry Schein, Inc.

Medical Waste Removed by

Phone

Health Department Phone Number

What services do they provide

PHYSICIAN INFORMATION:
Physician Name
Contact Number(s)
Days to visit the facility

Time at the facility

Specifics of the physician on-site visit
Location of Physician Treatment Protocols
Other information regarding physician services

DENTIST INFORMATION:
If dental services are sent outside the facility:
Dentist Name
Contact Number(s)
What days are scheduled for visits
If Dentist comes on-site:

Confidential Work Product of Southern Health Partners, Inc.
Updated: 1/09

Page: 4

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Southern Health
Partners
You r Partner In Afforda b le Inmate Healt hcare

Administrative Resources Manual
Dentist Name
Days to visit the facility

Time at the facility

Other information regarding dental services

PSYCHIATRIST / MENTAL HEALTH INFORMATION:
Practitioner Name
Contact Number(s)
Days to visit the facility

Time at the facility

Other information regarding mental health services

Confidential Work Product of Southern Health Partners, Inc.
Updated: 1/09

Page: 5

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Southern Health
Partners
You r Partner In Afforda b le Inmate Healt hcare

Administrative Resources Manual
PHARMACY INFORMATION:
Pharmacy to be used
Contact Person:

Contact Phone Number

Contact Fax Number
Drug formulary location
Procedures to order medications
Specifics of placing medication order

STAT EMERGENCY PHARMACY INFORMATION:
Pharmacy to be used
Contact Person:

Contact Phone Number

Contact Fax Number
Procedures to order medications
Specifics of placing medication order
** If medications are ordered for inmates who are NOT the payment responsibility of SHP, please highlight the receipt
and note the exception on the order form. The pharmacy will break out those billings individually and send a billing
statement to the appropriate entity.

Confidential Work Product of Southern Health Partners, Inc.
Updated: 1/09

Page: 6

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Southern Health
Partners
You r Partner In Afforda b le Inmate Healt hcare

Administrative Resources Manual
MEDICAL STAFF INFORMATION:
SHP Medical Team Administrator
Contact Number(s)
What is your procedure for calling out before a scheduled shift

What is your procedure for weather emergencies

What is your procedure for on-site emergencies

PRN Personnel

Contact No

PRN Personnel

Contact No

PRN Personnel

Contact No

** Holiday coverage is handled as weekend coverage. For example, if your facility only performs 4 hours of service on
a weekend day, then on the Holiday nurses would only perform 4 hours of services.

Confidential Work Product of Southern Health Partners, Inc.
Updated: 1/09

Page: 7

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Southern Health
Partners
You r Partner In Afforda b le Inmate Healt hcare

Administrative Resources Manual
JAIL ADMINISTRATION INFORMATION:
Jail Administrator

Phone

Chain of Command
Times Officers are available to medical
Days that are NOT good for outside appointments

Court days

Visitation days

Office shift change times

Meal times

Church times

MEDICATION PASSES:
Who passes medications

How many times per day

How are PRN requests for OTC meds handled
Location of medications
How are meds passes? (Meds are crushed, placed in hand, from blister pack, etc.)

What is the procedure for meds brought into the facility

SICK CALL:
How many times is sick call done at the jail per week
What days is sick call done

What times during the day

Where is sick call performed
Who does sick call

Is there a co-pay in place

Where are sick call slips gathered
Confidential Work Product of Southern Health Partners, Inc.
Updated: 1/09

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Southern Health
Partners
You r Partner In Afforda b le Inmate Healt hcare

Administrative Resources Manual
MEDICAL OFFICE INFORMATION:
Location of the keys

Location of Med Cart

Location of medical supplies

Location of office supplies

Location of forms

Location of manuals

What are medical codes for the radio
How do you check for messages
What door do medical staff come through
How do you dial out to use the phone
How do you identify the inmate classifications (State, County, INS, etc.)
Other information which you feel is important for your staff know:

Confidential Work Product of Southern Health Partners, Inc.
Updated: 1/09

Page: 9

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Southern Health
Partners
You r Partner In Afforda b le Inmate Healt hcare

Administrative Resources Manual
SHP SERVICE PROVIDED BY CONTRACT:
The following are services SHP provides and/or pays for according to contract (get this info from your Region
Representative):
Off-site physician and specialty clinic charges
Pharmacy charges
X-ray charges
Dental Services
Other:

Confidential Work Product of Southern Health Partners, Inc.
Updated: 1/09

Hospital charges
Lab charges
Mental Health services

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