Frequent Questions
Telephone
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It is the policy of the Department of Correctional Services to permit inmates reasonable and
equitable access to telephone service for the purpose of maintaining family and community
contacts and to supplement other forms of communication with their attorneys and the
courts. Telephone usage by inmates is a privilege that may be restricted or withheld to
protect the public, to ensure the safety, security, or good order of the Department, and to
enforce Department rules and statutes.
Rates are not established by the Department of Correctional Services. Rates are approved
by the Public Service Commission. Time of day and mileage parameters along with
applicable surcharges determine the cost of a call. Calls are billed in one (1) minute
increments.
Inmate Calling System will not recognize standard answering machines or privacy features.
Having these features will cause the telephone system to automatically cut off incoming
calls from institutional facilities. Families and inmates may try to coordinate calling times on
both sides, so connections can be made.
To address telephone blocks, the public may contact 1-800-844-6591. Some telephone
blocks may also be initiated by customers in the community with their own phone company.
The local service carrier should be contacted for removal of this type of block. When a
block is accidentally put on by a family member, it can be removed one time by contacting
the superintendent/warden/or designee in writing, requesting same (including their name,
address and phone number and inmate name and number).

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Nebraska Department of Correctional Services
P.O. Box 94661
Lincoln, NE 68509-4661
(402) 471-2654

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