o

Priority Level 2:
(Repair will be made within 1 business day)
• One intake phone not operational
• Multiple inmate phones in a housing area not Operational

o

Priority Level 3:
(4 hour physical response and / or remote reset and repair)

• One or more entire housing areas not operational
• Multiple intake phones not operational
• All inmate phones not operational

IMMEDIATELY CALL PCS WITH DESCRIPTION OF
PROBLEM AND PRIORITY LEVEL:

(800) 646-6283
( BOO-6-INMA TE )
DO NOT DISTRIBUTE THE ABOVE NUMBER TO
INMA TES OR INMA TE FAMILIES AND FRIENDS

o

INMA TE FAMILIES WITH BLOCKED NUMBERS OR BILLING
PROBLEMS SHOULD CALL: Monday through Friday, 8:00AM TO 5:00PM Pacific Time

(888) 288-9879

State of Missouri
Facility Administration, Back-Up Contact Sheet
(To be used only if (800) 6-INMA TE number should fail)

•

** Please Keep This Sheet Private **
These numbers are to be used by facility administration personnel only.
If the 800 number fails during normal business hours, please call Public
Communications Services to report any problems w' h the Inmate Phone
System.

pes OFFICE PHONE
(310) 231-1000
ERIC PETTERSEN, EXT. 3046
HELEN DOUGLAS, EXT. 3008

•

If the 800 number fails after normal business hours, then call the following
individuals to report the problem with the Inmate Phone System. Please allow
fifteen minutes for individuals to respond before attempting to contact the next
person on the list. Place calls in order listed below:

STAFF

CELL PHONE

ERIC PETTERSEN

(310) 487-5297

HELEN DOUGLAS

(818) 523-5245

INMATE FAMILIES WITH BLOCKED NUMBERS OR BILLING

PROBLEMS SHOULD C~~~8)on;8;:g~;;aY.8:00AM TO 5:00PM Pacific Time

•

- - - -

o

NOTICE TO INM
***

***

o

POR FA VOR INFORMEN A LOS AMIGOS Y
FA MILIA RES CON PROBLEMAS CON SU
CUENTA QUE LLAMEN A:

(888) 288-9879
Monday through Friday 8:00am to 5:00pm Pacific Time

UNBLOCKING

***
PARA QUITAR UN BLOQUEO

QUESTIONS ANSWERED

***
PARA PREGUNTAS Y RESPUESTAS

•
Facility Name: --------------~-___#____+_.'T_=_----..;~__Iw_.L.w
Date Reported to PCS:

_

Person Filing Report:

--:::l~

Person Reported to at PCS:

_

Location of Phone(s) Experiencing Trouble:

_

Description of Trouble:

_

I PRIORITY LEVELS:

CHECK ONE:

Priority Level 1:
(Repair will be made within 2 business days)

• One of multiple Inmate phones In a housing area not operational

Priority Level 2:

D•

(Repair will be made within 1 business day)

• One Intake phone not operational
• Multiple Inmate phones In a housing area not Operational

Priority Level 3:
(4 hour physical response and/or remote reset and repair)

• One or more entire housing areas not operational
• Multiple Intake phones not operational
• All inmate phones not operational

RESOLUTION:
Remote Fix (no signature needed)- PCS Rep Name:
Technician Needed on Site - Description of correction to trouble:

Date of Correction:
Technician Signature:

Time of Correction:

•

- - - - - - - - - - - - - - - - - - - - - - - - _ . _ . _ - - _.. - - - - - - - - -

State of Missouri
Department of Corrections

DRP

OFFENDER TELEPHONE SYSTEM
DISASTER RECOVERY PLAN (DRP)
. TABLE OF CONTENTS

I.

ADM INISTRATIVE INFORMATION

I

PURPOSE

I

ASSUMITIONS

2

DRP REsPONSIBILITIES
DRP TEsTING
DRP Review
DRP Desktop Rehearsal
DRP Simulation

2
3
3
4

4

II. RECOVERY STRATEGIES

4

5

BACKUP$TRAlCGY

m.

EMERGENCY MANAGEMENT

5

IV. CONTINGENCY OPERA TIONS

6

V. BUSINESS RESUMPTION PROCEDURES
VI. REFERENCES
APPENDIX AI: CONTACT LISTS

Emergency Management Team
Senior Management Team
Facilities Replacement Team
Recovery Operations Team
APPENDIX A2: DISASlCR REcOVERY 'TEAM CHECKLISTS

7
7

7
7
7
7
8
13

APPENDIX C: NETWORK DIAGRAM

14

APPENDIX

D: BACKUP AND RECOVERY PROCEDURE
E: SERVER REPLACEMENT SPECIFICATIONS

File Server
Application Server
Exchange Server
Jukebox Server
Backup Server

Pagei

7

ApPENDlxB: HARDWARE AND $OFlWARE INVENTORY
APPENDIX

•

_

15

16
/6
/6
/6
/6

/6

----------------------------

----- - - - - - - - - -

State of Missouri
Department of Corrections

o
I.

DRP

Administrative Information
The overall objectives of the Inmate Telephone System (ITS) Disaster Recovery Plan (DRP) are to
protect public resources and employees, to safeguard the vital records of which the Department of
Corrections (DOC) has become the custodian, and to guarantee the continued availability of
essential Department of Correction services. The role of this Plan in these objectives is to
document the disaster planning decisions and to design and implement a sufficient set of
procedures for responding to a disaster that involves the central site and its services.
A disaster is defined as the occurrence of any event that causes a significant disruption in
Department of Corrections capabilities and functions. The central theme of the Plan is to minimize
the effect a disaster will have upon on-going operations. This Plan provides flexibility to respond to
disasters of various magnitudes including the most severe disaster, destruction of the central site
facility. Occurrences of a less severe nature are controlled at the appropriate management level
as a part of the total Plan.
The basic approach, general assumptions, and sequence of events that need to be followed will be
stated in the Plan. It will outline specific preparations prior to a disaster and emergency procedures
immediately after a disaster. The Plan provides a roadmap from disaster to recovery. As it is
implemented, executive staff may choose at any time to take detours for various management
reasons. However, after the detour, staff will resume following the DRP as the main road to
recovery. The Plan will be distributed to all key personnel, and they will receive periodic updates.
The general approach is to make the plan as threat-independent as possible. This means that it
should be functional regardless of what type of disaster occurs. In order to limit loss, the DRP will
provide for the logical restoring of critical systems to contingent operation status within the
acceptable outage period. The Plan also provides for full restoration of production operations at
either the central site or an alternate location. By performing a business impact and risk analysis,
the ITS can determine the potential dollar loss that will result from a major disaster.
For the recovery process to be effective, the DRP is organized around the team concept. Each
team has specific duties and responsibilities once the decision is made to invoke the disaster
recovery mode. The captains of each team and their alternates are key ITS personnel. The Plan
contains the phone numbers of the team members and represents a dynamic process that is kept
up-ta-date through updates, testing, and reviews. As recommendations are completed or as new
areas of concern are recogniZed, the Plan will be updated reflecting the current status.

Purpose
The purpose of this ITS DRP document is to provide a description of the steps to be taken in the
event of a major disaster that affects the ITS central site. The ITS DRP identifies the computer and
network resources that are critical to ITS operations, the information assets that are necessary for
continuity of ITS services, and the plans for resuming operations following a disaster affecting the
ITS Department of Corrections environment.

I.

A<i'ninistrative Information

Page 1 of 16

August 9. 2005

o

State of Missouri
Department of Corrections

Assumptions
This Disaster Recovery Plan (DRP) is designed for the ITS Information Technology and
(Department of Corrections) environment. The ITS and Department of Corrections environment
consists of a small number of applications operated on central servers and resting upon a statewide network.
•

This DRP addresses disaster recovery operations for ITS central server operations only.
The recovery plans for desktop computers. printers. and other Department of Corrections
related office equipment can be added as an appendix.

•

ITS can implement manual procedures or workarounds to allow for an acceptable system
outage period of (to be determined) days.

•

Documenting system-related manual procedures to be used by department staff during a
system outage period or during a period of contingency operations is ITS' responsibility.

•

Performing a full business impact and risk analysis is ITS' responsibility.

•

Business continuity planning for the full range of ITS services is ITS' responsibility.

•

Coordination with the ITs/County/State Emergency Operations Plans is ITS' responsibility.

DRP Responsibilities
The development, testing, maintenance, and implementation of the ITS Disaster Recovery Plan is
the responsibility of the SSC ITS Project Manager. The ITS Disaster Recovery Plan will be
reviewed annually and updated as required.
As the DRP is developed, it will be printed and distributed to applicable employees of all involved
agencies and parties. After reviewing the document, employees generally tend to file it away with
other work-related material. If a major disaster should ever occur, the data center could be totally
destroyed along with copies of the DRP that were kept in desks and file cabinets. If the disaster
occurred outside office hours, the key personnel would probably be at home.
To plan for various situations that could occur, copies of the DRP should be safeguarded both at
the office and at the' residences of ITS key personnel and selected staff of the DOC as they may
direct. An adequate number of copies should be maintained at the central site and at a minimum,
additional copies should be located at the following locations:
•

Central Server Room

•

Offsite Storage

•

Backup Site

•

Department of Corrections Coordinator's Office

•

Department of Corrections Coordinator's Home

•

ITS Office

Page20f 16

- - - - - - - - - - - - - - - - - - - - - - - - - - - - ------

o

State of Missouri
Department of Corrections
•

ITS Site Administrator's Home and Office

•

Other Key Employee's Offices

•

Other Key Employee's Homes

The DRP is maintained in Microsoft word format and should be stored both on hard disk and on
diskette. Each time the DRP is revised, diskette copies should be created, labeled, and stored
onsite, offsite, and other key locations. Having paper and diskette copies of the Plan at various
residences may be thought of as unnecessary and redundant since the diskettes are also stored
offsite, but, should a disaster ever happen, time can be better utilized performing disaster recovery
activities than in locating a PC, printing multiple sets of the plan, and collating the pages into usable
documents for distribution.
Providing training required for the implementation of the ITS Disaster Recovery Plan is the
responsibility of the Department of Corrections Director. The DRP training will be provided to ITS
staff with the initial distribution of the plan in preparation for DRP testing. After the initial training,
there will be periodic refresher training and training for new employees.

DRPTesting

o

The testing of the ITS Disaster Recovery Plan is recommended upon initial distribution and
annually thereafter.
The objective of DRP testing is to evaluate whether plan and its individual procedures are capable
of providing the desired level of support to the ITS core business processes. Testing will also
validate whether a given procedure can be implemented within a specified time period, and will
provide an opportunity to make necessary adjustments to the plan and to the environment within
which the plan is tested. Finally, testing allows the opportunity for validation of the estimated cost
of disaster recovery operations.
The guidelines for DRP testing include provisions for three levels of testing: review, desktop
rehearsal, and simulation. Full system interruption testing of ITS systems is not contemplated due
to its cost and the low probability.

DRPReview
The ITS DRP will undergo executive staff review, and each procedure will be subject to a
workgroup level validation and review process.
At the workgroup level, managers and supervisory or technical staff participate in the validation of
procedures that ensure that ITS core business processes will continue, to the extent possible, in
the event of a disaster. The iterative nature of the procedure validation and review process
ensures that optimum functionality and cost-beneficial altematives are selected and documented.
At each stage of review, the ability to provide acceptable levels of service delivery under various
systems failure scenarios is considered.
On completion, overall disaster recovery procedures are reviewed by the disaster recovery
planning team to see that all necessary elements are provided. These elements include, but are

Page30f 16

State of Missouri
Department of Corrections

o

not limited to, provisions for staff training, availability of supplies, availability of backup facilities,
availability of procedures, and triggers for retum to normal operations.

DRP Desktop Rehearsal
In a desktop rehearsal, the manager responsible for implementing a procedure will be advised of a
hypothetical disaster situation. The manager, or his designee, will then use the plan to work out a
response to the situation. The manager will answer questions that relate to the availability of
trained staff, adequacy of the facilities, adequacy of the machines, and whether necessary forms
and supplies are on hand. Adjustments will be made either to the procedures or to the particular
environment during this phase should any part of the procedure fall short of its objective.

DRP Simulation
Simulation testing takes the desktop rehearsal a step further. Simulation testing involves both the
manager and the staff who will be responsible for execution of recovery operations in a disaster
situation. Procedures involving outside agencies, equipment suppliers, and third-party vendors will
be executed up to the point where external resources are expended. (For example, a phone call
may be placed to validate that the procedure identifies the correct emergency contact for ordering
an external resource.) The simulation will stop short of actual interruption of the production system.
The simulation will be thorough enough to assure that the manager and on-site personnel can
handle the work, the necessary training has been carried out or scheduled, needed supplies are
available, and that the facility can be adapted to the emergency. At this point, any inadequacy in
the plan or the procedures will be remedied in advance of an actual disaster recovery situation.

II.

Recovery Strategies
In preparing the ITS DRP, the follOWing list of recovery strategies was identified:
•

System Replacement - System Replacement provides for purchasing replacement
components
System Replacement is appropriate for Department of Corrections environment that can
be restored within an acceptable outage period or when manual procedures can fill a gap
in service.

•

•

Cold Site - A cold site is an empty shell that is suitable for recovery operations. An empty
shell is a computer room eqUipped with air conditioning, power supply, network wiring, and
environmental controls for continued processing when equipment is shipped to the
location. A cold site should be located near the sources of the required DRP resources.

•

Warm Site - A warm site is a partially equipped backup site that provides a suitable
environment and some of the equipment components necessary for recovery operations.
The location of the warm site should also allow for rapid shipment of the additional
equipment necessary to resume processing.

•

Hot Site - A hot site is a fully equipped backup site provided by an outside vendor or as a
second ITS controlled site. The hot site should have adequate equipment to support the
level of service required for emergency processing during the disaster recovery period.

Page40t 16

o

State of Missouri
Department of Corrections
The ITS DRP will implement the System Replacement strategy. In addition, the plan will allow
flexibility to respond to disasters of various magnitudes ranging from restoration of service following
a partial interruption escalating to recovery from greater degrees of damage including destruction
of the central site.

Backup Strategy
The ITS of ITS is committed to providing reliable and redundant backups of all system and user
generated data on each of the systems, which it administers. The ITS has developed a Backup
and Recovery Procedure that defines the standard operating procedures and detailed work
instructions needed for performing periodic computer system backups to ensure applications
software and ITS data are adequately preserved and protected from destruction. The Backup and
Recovery Procedure also provides guidelines for users to ensure that data stored on individual
personal computers is also protected.
The ITS' documented Backup and Recovery Procedure includes the following strategies to prepare
for both random mechanical disk failures and large-scale natural disasters:
•

Incremental backups are prefonned on a daily basis (Monday - Friday) on all central
servers and on all multi-user systems managed by the ITS Facilities Management
Contractor.

•

Full disk backups (image/archive) are perfonned on a weekly basis for all disks.

•

Each employee is responsible for perfonning backup procedures for the employee's
personal computer. The frequency of these backups, retention location, and the retention
timeframes for each will be dependent on the criticality and volatility of the data residing on
each personal computer.

III. Emergency Management
The Emergency Management Team is responsible for the initial response to the incident. This
includes coordinating the initial response activities and using prudent office procedures to protect
life and minimize property damage.
1.

Assess the damage

2.

Determine extent to which Department of Corrections Disaster Recovery Plan will be used
•

Minor Damage - Processing can be restarted in a short time with no special recall of
personnel. Anticipated downtime is less than one day. Damage could be to hardware,
software, mechanical equipment, electrical equipment, or the facility.

•

Major Damage - Selected teams will be called to direct restoration of normal operations
at current site. Estimated downtime is two to six days. Major damage to hardware or
facility.

•

Catastrophe - Damage is extensive. Restoration will take upwards of one week.
Computer room or facility could be completely destroyed. All team leaders will be called to
begin a total implementation of the Disaster Recovery Plan.

Page50f 16

------------------------------------~~-----

State of Missouri
Department of Corrections
3.

Notify ITS and DOC staff
•

Notify senior management

•

Notify line employees

•

Prepare regular status reports for senior management

•

Notify users of projected time for becoming operational

Following an emergency at the central office, ITS hub(s) or related computer center, the
operational personnel on site will take the appropriate initial action and then contact a member of
the Emergency Management Team starting with the first name on the list (Appendix A).
When a member is located, that member will contact the remaining members of the Emergency
Management Team. The members will meet at or near the disaster to make a firsthand
assessment of the damage. They will determine the action to take and will notify senior
management.

•

If a determination is made to notify all other teams, the Emergency Management Tearn will phone
the other teams using a predefined pyramid contact system. A brief message will be dictated over
the phone and the called person will write down the message. At the end of the message, the
called person will read back the message to verify that all critical information is stated. This same
procedure will be used for all calls in the pyramid. It will ensure that all contacts have the same
information.
Appendix A contains the names of all team members and their phone numbers.

IV.

Contingency Operations
Contingency operations begin when the planned software, hardware, backup data files, and other
resources are in place at the contingency operations site.
•

Make arrangements with the telephone company and other vendors for delivery and
installation of contingency operations equipment. Prior arrangements can be made to
enable vendors to deliver the necessary equipment in a very short time.

•

Conduct a series of diagnostic and continuity tests to ensure that hardware,
communications equipment, and system software is operational.

•

Retrieve backup application and data files from offsite storage.

•

Install applications, rebuild databases, and check that critical applications are ready for
contingency operations.

The next step is testing the essential functions of critical applications. Note that not all functions
need to be tested, since contingency operations will support only the functions and applications
necessary for continuity of ITS services during the disaster recovery period. An example might be
the immediate recovery of "collect only" calling services while "pre-paid collecr, "debir or other
end-user/customer services undergo a staged recovery to full operations.

Page60f 16

State of Missouri
Department of Corrections
The documentation in Appendices A, S, C, D, and E can be used by each team to keep track of
the disaster recovery activities that will be performed simu~aneously.
The Emergency Management Team will receive reports from each team to monitor progress and
assess readiness for contingency operations.

V.

Business Resumption Procedures
Now that the contingency operations site is providing critical Department of Corrections services, it
is time to tum attention to rebuilding the permanent central site. Reconstruction plans should
already have been in progress, but now it is time to devote more effort to this area. Reconstruction
at the permanent facility may not require a totally new building but only repair of the existing facility.
Once the permanent facility is ready for use, the hardware at the contingency operations site can
be moved to the permanent facility.

VI. References
Appendix Ai: Contact Lists
( ITS and DOC to provide contact names, addresses, phone numbers, email)

Emergency Management Team
This section includes the contact list for the Emergency Management Team. These contacts may
be used during any problem including during disaster assessment.

Senior Management Team
This section includes the contact list for leadership personnel within, Public Communications
Services, Inc., DOC and other senior managers who are responsible for communicating with
department line staff.

Facilities Replacement Team
This section includes the contact list for the Facilities Replacement Team that is responsible for
obtaining replacement equipment to be used for recovery operations, including testing that
equipment and communications are ready for recovery operations.

Recovery Operations Team
This section includes the contact list for the Recovery Operations Tearn that is responsible for
executing backup and recovery procedures, replacement system testing, system and application
software installation, and contingency operations.
Page70f 16

(:~.-~' ~~,PCS
·HI_l/,...... ~ ..

State of Missouri
Department of Corrections
Appendix A2: Disaster Recovery Team Checklists
The checklists in Appendix A2 can be used by each team to keep track of the many disaster
recovery activities that will be perfonned simultaneously.

C

,.

Page80116

:::_-~- 4V·~PCS
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State of Missouri
Department of Corrections

ITS
Disaster Recovery Checklist
Date: __,_ _,

EMERGENCY MANAGEMENT TEAM
Team Captain:

_

Alternate:

_

lTi';~ E~e~~-'

---

----.

---~_.

-IA;~i~-i~--~B;gi~D~t~,:~]c~~P1et;OOi~

I

i Coordinate initial response using office procedures to,1

,pro!ectl~eandminimizepropertydamage.

__

J

__

-

_.

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not~ication for request to use backup
_

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'IGive senior management scheduled status updates. ][

:I~ive users scheduled Upd~tes on stat~s.

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: Establish a Control Center at or near original site and'
: coordinate the recovery. Use the central telephone !
i number or.guard's p~one as primary contact.
. __ . .
.

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.

;

'I~tart Disaster Recovery Logs.

.

__

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I Arrange for emergency funds to cover extra
' expenses.

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!IMake decisions on implementation of Disaster
ll_I3~~very ~I~n. .
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_ _ _ _ __

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Page 9 of 16

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State of Missouri
Department of Corrections

ITS
Disaster Recovery Checklist
Date: __1_ _1_ _

SENIOR MANAGEMENT TEAM
Team Captain:

_

Alternate:
r,.

-

_

-

_. --

__JI[

ilDetermine when backup site will be available.
I

IIArrange for setting up temporary office space.

I

IIDeliver any needed furniture to the backup site.

!I

Notify employees of status and inform them when
and where to report.

II

J

Issue instructions for manual or contingency
operations.

!Arrange transportation for materials, people,
I supplies, and equipment.

: Train employees who may be working outside their
: areas of responsibility.

II Provide administrative services.

I
II Maintain Disaster Recovery Log.

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Page 100f 16

•

State of Missouri
Department of Corrections

ITS
Disaster Recovery Checklist
Date: __I_ _I_~

FACILITIES REPLACEMENT TEAM
Team Captain:

_

Alternate:

him~ Even~

_
_ __. __ _

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Access damage to servicing Department of

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: Arrange f~r vendo~ field service ;epairs u~der
: w~r!an!~ orservic~contr~c!s if possible:
_.
illdentify necessary replacement equipment.

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Page 110116

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State of Missouri
Department of Corrections

ITS
Disaste~ Recovery Checklist
Date: __,_ _,

RECOVERY OPERATIONS TEAM
Team Captain:

_

Alternate:

_
--

ITimed Events

_

,Assess status of processing and point of recovery for I!
' the entire system and/or individual systems. Develop
plan to restart operating schedule.
Provide the operating systems as well as other
iI
~ontrol systems software. __ _
_ _~
:[Provide application software and utilities.

:1'

'. Restore application systems in priority sequence
using backup tapes and verifying continuity.

I

-

.

,I Assigned To
;I

.Obtain needed recovery tapes and documentation
:, for use at backup site.__
__
- - I'

.

--

--- _.-

--

-

- --

I

__ J:1

I

-

~

II

I

!I

JI

I

_JII _

-

-

i

:1

.. _-

I

,,I
,

__

---

--

:1
-----'

,

-- - -- --

I

J
JI
__J

III

~jl

_ _ _ -----J

:
----'

:1

JI _____ .JI _________
J_
-.JI

f

-

--

-

(-=~~··~j,PCS
"i".'
_. __ .. 'J'~f . t
· .'1,"':"
"HlnJ#l""'.~"

I,
,

--'

.

I

I

~I ___.__ -.J

I
~I

Page 1201 16

7"

I

!

:1

_ _ _ _ _ _ _ _ ._J

--.JIII
!IReJ?Ort status to Emerg_ency !v1anag~ment Team..

._-

- -

i

_JI

:1

_

- - ----

IBegin Date Time IComplete OtTime

~I

:!fv1aintain Disaster Recovery ~<?9'

_

State of Missouri
Department of Corrections
Appendix B: Hardware and Software Inventory
(PCS to insert hardware inventory upon final system design acceptance by the DOC)
(PCS to insert software inventory upon final system design acceptance by the DOC)

(J)
Page 1301 16

(~~ ~~P.C$
"Jt.nJb

n ...... u,-;-.'

State of Missouri
Department of Corrections
Appendix C: Network Diagram
(pes to insert Network Diagram upon final system design acceptance by the DOC)

Page 1401 16

(~:;·'·~~PCS
- _

rr'

.(.",.~"4.·~I

.... n

·&nJbl~~·

State of Missouri
Department of Corrections
Appendix D: Backup and Recovery Procedure
The ITS Backup and Recovery Procedure is incorporated by reference. A copy of the Backup and
Recovery Procedure will be distributed with this Disaster Recovery Plan upon final system design
acceptance by the DOC for hardware, software, network and allied specifications.

Page 1501 16

State of Missouri
Department of Corrections
Appendix E: Server Replacement Specifications
(pes will copy and insert packing slip server specifications upon final system design acceptance
by the DOC)
To facilitate ordering of replacement of servers, the specifications for the existing servers are
provided. Replacement invoices should duplicate the existing servers as closely as possible,
substituting current or equivalent models if necessary.

File Server
(pes will insert specifications upon final system design acceptance by the DOC)

Application server
(pes will insert specifications upon final system design acceptance by the DOC)

Exchange Server
(pes will insert specifications upon final system design acceptance by the DOC)

Jukebox server
(pes will insert specifications upon final system design acceptance by the DOC)

Backup server
(pes will insert specifications upon final system design acceptance by the DOC)

Page 1601 16

c~~·~;~p~s
·HI_l""'.~··

VAC

Sample Reports

VALUE-ADDED

/?-COMIilUrflCATIOHS

VAC Systems offer an extensive array of flexible reporting options to meet the needs of correctional
facilities. These include: Maintenance Reports, Investigative Reports, and Financial Reports as described
below:

1.1

Financial Reports

Financial Reports are most often used for systems that feature debit calling. Using the VAC
administrative workstation VAC personnel, system administrators. and authorized facility staff are
provided with the capability to generate. view and print the following Financial Reports:

1.1.1

•

Call Refund Report

•

Daily Call Charges

•

Financial Transactions

•

Inmate Deposit

•

Inmate Reconciliation

Call Refund Report
The Call Refund Report automatically generates when a user. with the appropriate
authorization level, performs a Call Refund transaction. Call Refund generates and prints a
summary transaction report. The Call Refund Report includes the following information:
• Inmate ID Number
• Inmate name
• Date & Time of Transaction
• Reference Number
• Dialed Digits
• Amount of Transaction
• Total Number of Call Refund Transactions
• Total Net Amount of Call Refund Transactions

VAC

•

Sample Reports

VALUE-ADDED

~
COMMurm;:,T1mIS

Run D"e: 1112412001

hunate Phono Sy.tom

Run Tim e: 11 :2104

Call Refund

Report Site: COF
Te""inal Making Request·. COTB2_m01
UnrlD: TESTADMIN

DOC

T.tI1No,A.olUlldC.IIR.flIu Trusacti...:

1 of

From 091201200 1

TIuu 1013112001

F_oriIIf1._:..-C_._.,_:

l-'F_oriII_":..-I'I_'_-_,:

T.tI1N.... r.rCall~. . . Tr.....,lio_

Page

00.00.00
23 ..:19.59

----'

DaleITba.
0
$0.00

•

•
2

VAC

Sample Reports

VALUE-ADDEO

,.....-:2.COlllMUNICATIONS

1.1.2

Daily Call Charges

The Daily Call Charges report displays the total number of calls, duration, and charges for
both Collect and Debit calls. The user determines the range of dates covered in the report.
Grand totals are available at the bottom of the report. The Daily Call Charges report displays
the following information for Debit and Collect calls:
• Call Date
• Call Type
• Minutes
• Calls
• Charges
• Total Calls
• Total Minutes

•

RllIlDde: 0713012001
Run TilIle: 12:2412

Daily Call Charg•• By FacilitY

Roport SiU.
COF
TtIlIlinti MU:ingRequalt: DRDCyJS02

U.er ID:

f""" 0710112001
Tlwu 0713012001

lelltdatlin

DRDC _

00:00.00
23j9:.59

I

7/191200t

Cell Dm:

Celrrwpe: Debit
IIIllluta I
1
8
fOUlI calls:

Cells

I

Olar9"
$2.00

1

T0UI1 mlnlltea: 8
Cell Dew:

7fl7l1l1Jt

•
3

VAC

•

Sample Reports

VALUE-ADDED

~
COMPlIlHflc:.nmlS

1.1.3

Financial Transactions
The Financial Transactions report provides a record for all inmates with a financial
transaction during a specified period. The Financial Transactions report displays the following
information:
• Inmate ID
• Inmate Name
• Daterrime of transaction
• Transaction Type
• Amount of transaction
• Reference Number
• Total Number of Financial Transactions for the Inmate

•

Run Date , 1112112001
Run Tim.

Page

Fmancial Transaetions

14'21.20

From 1012512001

Report Silo: COF
Ternu,," Malang Requut COTB2_WS02
UUfID' TESTADMn~

Thru 1112112001

r__

F.oIiJN_ TurBID 2
Ia• •t. DOC

002'99-999

Paterrlae

1a••t.N...:
TnMaetiu T,.,e

I0I2Y2001
10l2Y2001
I0I2Y2aJ!
I0I2Y2001
I0I2Y2001
10l2Y2001
IOI2Y2001

~ lO:0Il

COI.LD::TC~L

~lO(ll

COI.LD::TCALL -IllCOWPlElI
DDiITCAIl.
DDiITCALL -lMCOIIII'LlTI:

1000Y2CDI

~~3S

49
~ lO'4\l
D~ 18
~~ 18
:D~ 35
~ J()

10l2Y2aJ1 ~.5HI
10l2Y2001 :D55,41

c.~

LO,CO
A......

DDilTCAIl.
DDilT CALL .lMCOIIII'Lrtt:
COLLKTC~L

COllKTCALL • IKCOMHEII:

I .....:

T.taI N......r .r Fbl.udal Tn_act. _ . r t_ r acility:
"", ... ,. .... .
'"
;.,...
...
.
~."

~

/"

• •"'JEe /I

$000 0081)01.
$000 0081)01.
$000 OO8I)[Il
$000 OO8I)[Il
$000 OO8I)OC
$000 OO8I)OC
SIOO 0081)00
SIOO 0081)00
$000 008I)t'f:
$000 0081)1:1:

COI.LD::TC~L-lllCO~

t_

00:00:
23:59:

C0TB2

COI.LD::TC~L

T.ta1 NUIlJIer.r Fblud.1 Tn• ..,t. . . .r
;.

1 of

.

lD

.

"

... '.J"

tD
"

.

....

,.

.--

,

.-.

~

•
4

VAC

Sample Reports

VALUE·ADDEO

~
CO~, MUIfICATlONS

1.1.4

Inmate Deposit

The Inmate Deposit report provides a record of all inmates with deposits during a specified
period. The Inmate Deposit report displays the following information:
• Inmate Number
• Inmate Name
• DEP Date (deposit date)
• Deposit (deposit amount)
• Total Inmate Deposits For
• Total Amount (total amount of deposit)

RunD ate: 091221200 I
RunTilll.: 16:19:44

Report Sit.:
Tmainll1M~Requelt:

UntlO:

Inmate Deposits For: 2900
For Inmate: 111111
COF
QACOLO_WSlI
TESrADMlN

leST BED 1

.'.:

INMATE HAlliE
SMITHERS,TOM,

Total Inmate Deposits For:

From 09106f2001
1m. O9I2UlOOI

-'f , '"

FaciItyCode:TEST ,1
DEP DATE
09/1212001

9/12,1)1

Total Inmate Deposhs For:

DOC
111111

I

INMATE MAlliE
SMITHERS,TOM,

$2,500.00

TEST 1

DEP DATE

DEPOSIT

CB/2112001

9121,()1

IFaciItyH_e: . ,leST BED 1

DEPOSIT
$2,500.00

Total Amount

Fadlty Code .
INMATE HAlliE
SMITHERS,TOM,

00 ilOilO
23:59:59

$50.00

$50.00

Total Amount

FadltyCode:

I

DEP DATE
09(22f.2()01

TEST'1

I

'I

•
DEPOSIT

sam

.·.;.-.;·.;.:.}~W}~· ..,,=.-.-.-:;,~~-q:·~~~~J9~~.:::-,:;,.:; . v,:'-::>7-;'::-'::-"::;·;:;-77:.-::c-:;,:::-.~~~gl:- .. :::.:;;c:.'::.-_•._',:,.::,-,:-':::'::;-'7':~:~.-:;.,:>-/.::.,.-7--::.

5

VAC

•

Sample Reports

VALUE·ADDEO

,.-;;,-cOh'Murm;\T10~IS

1.1.5

Inmate Reconciliation
The Inmate Reconciliation report displays all financial activity associated with a particular
inmate account for a specified time period. The Inmate Reconciliation report displays the
following infonnation:
• Inmate Number
• Inmate Name
• Inmate Debit Called Number
• Daterrime (of debit call)
• Duration
• Cost (deposits)
• Inmate Deposits
• Cost (withdrawals)

•

• Previous Balance
• Total deposits
• Previous Balance + Deposit
• Total Call Charges
• Ending Balance

R... l>ata: IlnliJOOI

.

I

1. ._ Bccudiatll. hI; JIM
[M

R.p<Ot sa.
T• .....wlolal<mc:~~
U.trW

lr.,sDOC;mm

P",

I q(

COT

rt- Illr.I4nool 00:0000

eOI1l~_IlI'SO~

lin Ilnlnool D:59:JP

TJ:STADWlI!

..._e..: com
DOC: 00:11>9·999

toot

'N"

••.lVIOUS .ALANe.l
TOTAl. D •• osn

~oo

TOTAL WIlHIIBAWAL
.UV&AUIIClt· .ltPOsn

~oo

TOTALCALLCKAa~S

n.InlG ."LANe.

I

1D00
1000

•

$100

$<POO

6

VAC

Sample Reports

VALUE·ADDEO

/7---

COMMUNICATlmlS

1.2

Maintenance Reports·
The following Maintenance Reports are available via the System workstation, or remote
communications for authorized users:
• City by NPA-Nxx Search
• Local Exchanges
• Non Area CodelExchange Attempts
• Percentage Grade of Blocking
• State by NPA Search

1.2.1

City by NPA-Nxx Search

The City by NPA-Nxx Search report provides the city and state for a particular NPA-Nxx. The
City by NPA-Nxx Search report includes the following information:
• NPA
• Nxx
• City
• State

_Oalt: ~=OOI
_TiJa•. 161430

_

-.1,-.....•••
City By NPA~xx S.~h

......., . . . . . , .tl. . . . . . . . t

. , ...., . ' "

R.p<m Sd<:
COF
T....m.I MokinglUque..· QACOLO_W3)1
U..tlD:
TESTADa.etl

NPA

INXX
371

ICIly
MONTBE11.0

IStlle

3J3

719

275

CANON

CO

CO

7

VAC

•

Sample Reports

VALUE-ADDED

~
COM Mllr{l CA T1mlS

1.2.2

Local Etchanges
The Local Exchanges report provides a list of all area codes and exchanges, which are
designated within the local calling area for the designated facility.
The Local Exchanges report contains the following:
• Facility Code
• Area Code
• Exchange associated with the area code
• Total Number of Local Exchanges

Run Dale 0912112001
Run Time: 140548

•

Local Exchange

Report Sile:
CO F
Tenninal MaktngReques: QACOLO_WSOl

UserID'

IFaclly Code:

TESTADMIN

TEST 1

Area Code

IExchange

972

808

I

'I

,

Total Number Of local Exchanges:

IFaclly Code:

TEST 2

IArea Code

IExchange

972

808

Total Number Of local Exchanges: 2

•
8

•

VAC

Sample Reports

VALUE-ADDED

~

COMMUNICATIONS

1.2.3

Non Area CodeJExchange Attempts

The Non Area CodelExchange Attempts report lists call attempts to invalid area codes. The
Non Area Code/Ellchange Attempts report displays the following infonnation:
• Facility Name
• Facility Code
• Inmate Number
• Inmate Name
• Dateffime of call attempt
• Dialed Digits
• Station
• Number of Calls Attempted with Invalid Area Code/Office

•

Run Date:

1112112001

Run Time: 14:27:30

Non Area CodelExehaye Attempts

Report Site: COF

From 0912112001
ThN 101:2612001

TemUnal Making Reqvtlt: COTB:2_M02

00:00:00
23:59:59

UndO: TESTADMIN

'--_D_O_C_-'-

Iuil_·_u_e_N_-_e

Da_te/T
__
-_e_ _.l-_D_iaW
__D_Jcbt.=...._ _1 StaDIa

Naiteref c.o. ~W Wbla t.aIii Ana C.. elOfIIce

c.••:

I

0

•
9

VAC

•

Sample Reports

VALUE-ADDED

~

cor., Mllt(ICr,T1mIS

1.2.4

Pen:ellta~e

Grade of Blocking

The Percentage Grade of Blocking report provides phone information on a line-by-Iine basis
for the percentage of calls blocked during specific hourly periods. The Percentage Grade of
Blocking report displays the following information:
• Facilily Name
• Facility Code
• Number of calls attempted
• Number of blocked by traffic
• Blocked Percentage
• Trunk Types

1.2.5

State hy NPA Search

•

The State hy NPA Search report allows the facility to locate the state for a particular NPA.
The State by NPA Search report displays the following information:
•

NPA

•

Slale

RunD~te

Run Time:

0912112001
14:17:56

State By NPA Search

Report Site.
COF
TenninalMokingRequ.'" QACOLO_VV'SOI
UserID:
TESTADMlN

IStlltB

co

•
10