OAHU COMMUNITY
CORRECTIONAL CENTER

~:rr~ 2000
SUPERSEDES

POLICIES & PROCEDURES MANUAL

POLICY NO.

7.15.51

(polie)· No. & Date):

7.15.51 1/3/97

SUBJECT:

INMATE TELEPHONE CALLS

PAGE2of7

c. Primary Residence: That location where an inmate was domiciled prior to incarceration, or where
the inmate's most significant immediate family member now resides. Factors that indicate
domicile include, but are not limited to: location ofjob, car registration, tax payment, voter
registration, last abode, and length of residence.
d. Privileged Use: Granted conditional use, though not entitled to it.

POLICY:

3.0

The use of the telephone is a pri,yilege and not an inherent or legal right, therefore use of the telephone
is to be strictly controlled. Revocation of phone privileges shall not occur without applicable due process.

.1

Emergency and privileged use of telephones by inmates will be closely governed by staff This is to:
a. Keep as many lines open as possible for:
1)

State business during normal State office hours of 7:45am to 4:30pm;

2)

Emergency and privileged use.

b. Allow stafl'time for more meaningful services and needs.
.2

Telephone use hours will be established from time to time by the Oahu Center Warden or his/her
authorized agent.
a. Unit times may be more restrictive than these hours;
b. They will not be more generous.

.3

Separate telephones will be provided for inmate use. Inmate will not be allowed to use any phone
assigned for staff use.

.4

Daytime use of inmate phones will be limited to:
a. Three telephone calls per week to their attorney if there is a justifiable need demonstrated by the
inmate. "The request must explain the need to communicate by phone in lieu of using other
means of court access such as personal visits by their attorney, communicating by mail, or use of
the law library for research".

OAHU COMMUNITY
CORRECTIONAL CENTER
POLICIES & PROCEDURES MANUAL

EF~9
SUPERSEDES

2000

POLlCVNO.

7.1S.51

(polle)· No. & Date):

. 7.15.51 1/3/97

SUBJECT:

INMATE TELEPHONE CALLS

PAGE30f7

b. Calls shall be limited to a duration of5 minutes. (COR. 12.02, section 4.12.d.l, page 7)
c. Long-distance collect calls .to the immediate family during the assigned telephone time period.
d. Telephone call to family ifthere is a death in the inmate's immediate family.
e. Telephone call ifinmate is scheduled to be transferred to a mainland facility.

f

.5

Circumstances other than a. through d. above which may require privileged use of the telephone.

Telephone Calls:
a. Approved weekday calls will be placed on the inmate phone between 8:00am to 1:2Opm and
2:30pm to 4: 15pm under the supervision of designated staff.
b. The only phone calls which may be made during the 1:30pm to 2:30pm lockdown times are:
1)

Emergencies, if that is the only time that contact can be made;

2)

By inmates on Module Lockdown, in order to maintain segregation.

c. Completed calls will be logged in a phone record book in each Residency Unit, after which
the request fonn may be discarded.

.6

Incoming Calls:
a. Incoming personal telephone calls will not be accepted at any time.
1)

Personal messages shall be referred to the Sergeant/Case Manager for further pursual.

b. Incoming attorney calls shall be accepted, provided:
1)

Incoming attorney calls occur during non-lockdown hours;

2)

.Staff can properly identify the attorney (i.e. attorney number, return phone call to place
of business);

2a)

OCCC shall make all reasonable efforts to allow attorneys to initiate phone contact with
their clients.

EFFECTIVE

OAHU COMMUNITY
CORRECTIONAL CENTER
POLICIES & PROCEDURES MANUAL

POLICY NO.

DEC 2 9 2000
SUPERSEDES

7.15.51

(polic)' No. & Date):

7.15.51 1/3/97

SUBJECT:

INMATE TELEPHONE CALLS

4.0

PAGE4of7

PROCEDURES:
.1

Uriits may establish procedures for processing inmate phone requests and phone call, which must
meet the following criteria:
a. Inmate must submit hislher request on the Telephone Request form (DOC 6604, attachment A);
b. Inmate is responsible to provide sufficient valid information for a reasonable decision to be
made;
.\

c. Inmate will submit hislher request to a designated person (usually the ACO IV) who will screen
the request for validity, suffi,cient information, and whether it meets the standards of this policy
and procedures;
,
d. Requests must be submitted one day prior to the' call being placed;
e. The Module ACO IV will approve/disapprove the phone call, sign the request and forward it to
the Case Manager if other calls are requested.
g. The forwarded request will be approved/disapproved in accordance with this policy and
procedures by the Case Manager.
h. Inmate will be informed by the decision-maker or the ACO IV of the disposition ofthe request.
I.

.2

Normally a ten-minute limit on all assigned personal phone times will apply.

Long Distance Calls:
a. Inmates will be allowed to place long-distance calls during their assigned phone time.
b. Long-distance calls will be for the duration of their assigned time often-minutes.
c. All relevant portions of 4.1 will apply.
d. Staff will verify from the phone call log that the calls are within the limit.
e, Calls will be approved only to an immediate family member located at the inmate's primary
residence. P&P 493.15.03 allows inmates with no such person to designate another appropriate
person, subject to normal approval procedures.

EFFECTIVE

OAHU COMMUNITY
CORRECTIONAL CENTER

Il'OLiCY NO.

nFC 2 9 ?ODn
SUPERSEDES

7.15.51

(policy No. & Date):

POLICIES & PROCEDURES MANUAL

7.15.51 1/3/97

SUBJECT:

INMATE TELEPHONE CALLS

f.

PAGE50f7

The inmate's family or designee must accept the collect charges for all long-distance calls.
1)

The receiver of the call must not enable calling features such as Caller ID blocking, 3-way
calling, Call Forwarding, etc. Conference calling is prohibited.

g. If the inmate desires to pay:
1)

In addition to the normal screening procedures, the Case Manager/ACO will determine
from the Business Office that the inmate has sufficient spendable funds to pay for the cost
of the call.

2)

Inmate shall not exceed the spendable amount on phone charges. Telephone charges will
be deducted from the inmates' account.

3)

International calls shall be completed by the Long Distance Service Provider through the
facility switchboard operator.

4)

Inmates shall not use "phone cards" or "1-800" services.

-\

.3

Personal phone calls will be completed during established times.
a. Evening phone calls will not begin before 4:30pm nor extend beyond 9:30pm.
b. No calls will be made on the weekends or holidays (exception: see 3.5b).
c. Each inmate is limited to a ten-minute time slot. The inmate may make more than one call within
the ten-minute time slot.
d. Personal phone time slots will be scheduled by the 3M Watch ACO IV in such a way as to allow
equal access to all inmates in the housing unit.
e. Schedules may be established for any convenient time period (i.e. day, week, month, etc.).

f.

No trading of personal phone times will be permitted after the schedule has been established.
Violation of this rule will result in both inmates being charged with a low moderate misconduct.

g. No selling of inmate personal phone time will be permitted. Both inmates will be charged with a
moderate category misconduct (7.13.52, 4.4a, #31).

EFFECTIVE

OAHU COMMUNITY
CORRECTIONAL CENTER

DEC 2 9 2000

SUPERSEDES (policy No.

POLICIES & PROCEDURES MANUAL

POLlCVNO.

7.15.51
& Date):

7.15.51 1/3/97

SUBJECT:

INMATE TELEPHONE CALLS

PAGE 6 of7

h. If an investigator detennines that force or coercion appears to have been used in establishing the
trading or selling of personal phone time, the appropriate Greatest or High category misconduct
will be charged.

.4

l.

There win be no loitering around the inmate phone area.

J.

Evening phone calls may be placed by the inmate and not be logged, but must be observed by staff
to assure proper phone· use.

Emergency calls from an attorney or concerning a death or serious illness in the inmate's family will
be accepted only:

.,
a. If the caller is known and/or verifiable by the staff person.
b. Staffshall obtain the necessary information and notify the inmate of the pending emergency.
c. If at all possible, staff will allow the inmate to return the call.
d. Completed call will be recorded in the Residency Unit logbook and the Residency informer.
e. The Case Manager win be notified as soon as possible.

f
.5

Staffwill monitor the inmate and if necessary, ensure that the inmate receives counseling.

The following are prohibited and will result in disciplinary action, reprogramming and/or criminal
charges, as appropriate:
a. Calls to conduct or further personal business;
b. Threatening, profane or abusive language on the phone;
c. Conspiracy to smuggle contraband, extortion, escape or any other illegal activity;
d. lllegaliong-distance telephone call will result in disciplinary action.

.6

Review/revision:
a. At the discretion of the Oahu Center Warden, as needed.
b. Ifrevision is needed, the Oahu Center Warden will:

POLICY NO.

7.15.51

OAHU COMMUNITY
CORRECTIONAL CENTER
POLICIES & PROCEDURES MANUAL

7.15.51 1/3/97

SUBJECT:

PAGE 70f7

INMATE TELEPHONE CALLS

1)

Assign a person to prepare a draft;

2)

Consult with others for input, as desirable;

3)

When revision is completed, have it typed in final fonn and forwarded to the Warden for

final approvaVdisapproval.
5.0

SCOPE:

This policy and procedures covers all inmate telephone calls at OCCC except calls to the Ombudsman or the
American Civil Liberties Union (ACLU), which are governed by 7.12.04, Access to the Ombudsman.

APPROVED:

~~~f:1~jvJ
Date