To: Law Enforcement Agencies and 911 PSAPs
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Revised

03/08/00

The GTE Security Control Center (SCC) is a 24-hour, 7-day a week operation
located at GTE Place, D/FW Airport, Texas. The SCC deals with sensitive and
emergency situations affecting GTE, Law Enforcement Agencies (LEA) and 911
Public Service Answering Points (PSAP) on a national scale.
The SCC is the principal point of contact nationwide within GTE, responsible for
assisting LEAs and 911 PSAPs with life threatening situations such as emergency
traps, traces, bomb threats, suicides, kidnappings, hostage/ barricades,
wiretaps, and dialed-number recorders (DNR) (Pen Register). The SCC will also
assist local and long distance carriers with international and domestic toll
fraud investigations.
Following is a list of contact numbers and areas for the Nuisance Call Bureau,
Legal Demands, and GTE Security departments. These departments should be
contacted during normal business hours for non-emergency situations. The SCC
will only be contacted in EMERGENCY/LIFE THREATENING situations!
PLEASE DO NOT RELEASE SECURITY CONTROL CENTER NUMBERS TO
RESIDENTIAL/BUSINESS CUSTOMERS
Only EMERGENCY/LIFE THREATENING situations such as 911 traces, suicides,
kidnappings, bomb threats, and hostage/ barricades please contact:
24 HOURS/7 DAYS.
Security Control Center

LEAs call:
911 PSAPs call:
FAX:

800-483-0722
800-483-0911
972-615-4310

SCC Supervisors:

Richard Arteaga
Charles Whittenburg
Sherry Keel

972/615-4330
972/615-4304
972/615-4303

The SCC's mailing address is:
GTE Security Control Center
GTE Place - HQD03A78
2200 West Airfield Drive
D/FW Airport, TX 75261
P.O. Box 152092
Irving, Texas 75015-2092

Revised 03/08/00
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For Nuisance Calls:
All nuisance and harassment situations should be referred to the Nuisance Call
Bureau (NCB) at 800-257-2969. Customers may contact this department (NCB)
during normal business hours for advice.
Fraud/Nationwide Numbers:
Wireline
Wireless LEA only
Wireless Calif Fraud-Customer
Wireless Florida Fraud - Customer

800/483-6922
800/483-6180
800/366-1822
800/825-3818

For Legal Demands:
Requests for customer name and address (CNA), non-published telephone numbers,
billing record information, other subscriber account information, subpoenas,
court orders (History), and court appearances, please contact the GTE Legal
Demands Department for your respective area during normal business hours at the
following:
DO NOT RELEASE LEGAL DEMANDS DEPARTMENT NUMBERS TO RESIDENTIAL/BUSINESS
CUSTOMERS
The following numbers are for LEAs ONLY:
North CA (NPA 707), AZ, ID, OR, WA
HI
All other states

425/261-5552
808/546-7647
888/483-2600

FAX
FAX
FAX

425/258-9379
808/524-1174
915/949-6916

For Security Services:
For Internal GTE investigations please contact the Security Services department
in your respective areas at the following:
AZ, AK, CA, ID, OR, NV, WA
AR, IA, IL, IN, OK, MO, MN, NE, NM, TX, WI
AL, FL, KY, MI, NC, OH, PA, SC, VA
HI

805/372-7100
972/717-2032
813/483-2300
808/546-4893

For 911 PSAP Line/Trunk Reroutes:
Contact the Network Operation Center (NOC) at

888-483-7727

For 911 PSAP Repair:
Continue to call the number you have or call your local business office or
repair service for the correct number.
Thank you,
GTE Security Control Center
SECURITY CONTROL CENTER
Legal Compliance Dept
GTE Telephone
Operations