Volume 1, Issue 2

Law Enforcement Reference Guide
March 13, 2002

Records for the Ameritech region. They are responsible for processing requests
from law enforcement for telephone records retained in the normal course of
business. These records typically include subscriber information, billing
information, toll records and AMA number searches for Ameritech customers.
Local call activity records are only available for Ameritech customers with
telephone service in Illinois or Wisconsin. All subscriber information is
provided by legal process only. Emergency AMA requests should be placed through
the Asset Protection Group at 1-800-832-2998. To check status or discuss
results from an Emergency AMA Request, please call 847-248-6961.
E-911 Resolution Center
Main Number: 888-424-3911
All calls from E-911 Dispatchers for subscriber information or online trace are
handled by the E-911 Resolution Center.
CALL TRACE CENTER
Main Number (Law Enforcement Use Only): 800-769-4094
Main Number for Customer Use: 800-769-4099
VIP, Bomb Threats & Hostage/Barricade Situations:
800-832-2998
The Call Trace Center (also known as the Annoyance Call Bureau or The Trap and
Trace Center) is primarily responsible for assisting subscribers with annoyance
call situations such as harassing and obscene calls. Telephone subscribers will
be required to have a law enforcement case number before a trace is established.
Note: Call trace results are only released to the investigating agency. The
released information will include:
Name, address and telephone number of suspect/s
Dates/times calls were placed
The Asset Protection department is responsible for call trace needs related to
threatening situations (bomb threats, hostage situations) that do not require a
court order, and due to Presidential/dignitary visits. The investigating agency
can coordinate their request through the Asset Protection department.
Corporate Fraud Management
Main Number: 888-607-5268
The Corporate Fraud Data Management (CFDM) team is responsible for detecting and
preventing telephone fraud. These issues include calling card fraud, theft of
telephone services, and other prevalent organized telephone fraud schemes. They
are also the corporation's subject matter experts in educating consumers and
businesses about the potential for telecommunications fraud.
Using
another
customer's
social

INTRODUCTION AND OVERVIEW
The following information is intended to provide law enforcement agencies a
reference guide to assist in contacting the appropriate organization within
Ameritech. The Ameritech region includes areas within Wisconsin, Illinois,
Michigan, Ohio and Indiana.
The information provides a brief description of
each organization's responsibilities as well as contact and facsimile numbers.
It should be noted this information applies solely to customers of Ameritech and
SBC subsidiaries.

Asset Protection - Investigations
Main Number: 800-832-2998
Asset Protection (also known as Corporate Security) has the primary
responsibility for internal investigations within the Ameritech Region. They
are also responsible for investigating crimes where Ameritech is determined to
be the victim. Asset Protection investigates, and/or coordinates all company
efforts pertaining to the protection of company personnel, property and other
assets from assault, theft, fraud, malicious damage or other criminal acts.

Asset Protection - Court Order Bureau
Main Number: 800-813-6442
Fax Number: 800-294-9805
This organization is responsible for processing law
enforcement requests for
court ordered services. These services include the following:
Court Ordered traps, and traces
Pen Registers (circuit coordination)
Requests for Voice Mail/messaging checks
Telephone Service Feature Checks
Undercover line provisioning
Intercepts (Wireline and DSL)
Emergency requests for assistance in situations of imminent danger of death or
bodily injury
National Security Letters
Note: Many of these services require a fee.
Legal Process Center
Fax Requests to: 888-635-6615 or 214-464-9502
Information and Status: 800-291-4952
Mailing Address: Two SBC Plaza
211 S. Akard
Room 1330
Dallas, TX 75202
The Legal Process group serves as the Custodian of
[text missing]
security number and driver's license for fraudulent purposes is the most common
reason for law enforcement involvement.
AMERITECH INTERACTIVE MEDIA SERVICES
Main Number: 210-246-8611
Fax Number: 210-246-8699

SBC Internet Services Legal Department receives and processes valid legal
process for IP addresses and subscriber information. This Team also accepts
requests for preservation of records pursuant to Title 18, Section 2703 by fax,
mail, or personal service. Legal Process can be forwarded for the following
companies:
Ameritech Interactive Media Services
Pacific Bell Internet
Nevada Bell Internet
Southwestern Bell Internet
SNET Internet Services
Address requests to:
SBC Internet Services
ATTN: Custodian of Records
300 Convent Street, Room 18C2
San Antonio, Texas 78205
Cingular Wireless Legal Process & Court Orders
Main Number: 866-254-3277
Fax Number: 866-856-0149
This organization
information about
They serve as the
detail. They can
following:

is the point of contact for law enforcement to obtain
a Cingular Wireless (formerly Ameritech Wireless) subscriber.
Custodian of Records for subscriber information or calling
also assist law enforcement with questions regarding the

Legal Processing ñ subpoena requests, search warrants, court orders
Subscription Fraud
Blacklist stolen phones
All requests for surveillance, traps, wiretaps and pen registers for all of
Cingular Wireless territories, including court orders and subpoena compliance
requests once directed to Southwestern Bell Wireless, CellularOne, SNET,
Delaware Valley Cellular and Ameritech Wireless, should be sent to:
Cingular Wireless Subpoena Compliance Center
Attn: Custodian of Records
5600 Glenridge Drive, Suite G418
Atlanta, GA 30342